Urgent: App Store review pending with event starting in 2 days — expedited review form shows “No App Information”
I am the developer/admin of an existing iOS app for an upcoming college festival at IIT Guwahati.
I have submitted a new version of the app for App Store review. This is an update to an already-published version, and the new build has been successfully tested through both internal and external TestFlight testing.
The festival starts in approximately 2 days, and the app contains critical festival functionality such as digital entry passes and attendee access. Therefore, having the updated version available before the event is important. I currently have Admin access to App Store Connect, but I do not have access to the Apple Developer account/team's Certificates, Identifiers & Profiles section.
Current situation:
- Existing app is already live on the App Store
- New version is submitted for review
- New version has passed internal/external TestFlight testing
- Festival starts in ~2 days
- Critical functionality includes digital entry passes
- Expedited Review form shows “No App Information”
What is the correct way to request an Expedited App Review in this situation? Is there another Apple support channel I should use when the expedited review form cannot associate the app with my account?
Any guidance on the correct escalation process would be greatly appreciated.