I specifically requested a Developer Support callback for an active App Review rejection, not general Apple Support. My issue wasn’t with my Apple ID, billing, or my account—it was about an App Review clarification that appears to be stuck in a loop.
The rejection itself wasn’t because of a crash or missing functionality. It was another request for information that I had already provided in previous App Review responses. It genuinely felt like the reviewer was only looking at the latest message instead of the full review history and previous attachments.
To try to resolve it, I called Developer Support and selected the App Review option.
I waited on hold for over 3 hours.
When someone finally answered, instead of helping with App Review or escalating the case, they transferred me to Apple Account Support. The representative there immediately told me they couldn’t help because my issue had nothing to do with Apple accounts, and they also couldn’t transfer me back to the App Review queue.
So after waiting more than three hours, I was effectively back at square one and had to start over.
Has anyone else experienced:
- Reviewers seemingly not seeing previous App Review responses or attachments?
- Being stuck in repeated clarification requests for information you’ve already provided?
- Being transferred from Developer Support to the wrong department after waiting hours?
I’m trying to figure out whether this is an isolated incident or whether the App Review support process has been breaking down recently.