Hello Apple Developer Support / Developer Community,
I’m looking for some guidance regarding an issue with my Apple Developer account and App Store publishing.
I have been trying to resolve an account/membership issue so that we can properly publish and manage our product on the App Store. Unfortunately, this process has been taking an unusually long time, and we still have not received a clear explanation or resolution from Apple.
My Apple Developer account is currently enrolled as an Individual, and I have been asked to migrate the membership from Individual to Organization.
The Developer portal currently shows:
“You’ve asked for your membership to be migrated from an individual to an organization.”
It also provides the “Continue migration” option and asks for our organization information.
However, despite providing the required information and contacting Apple Developer Support multiple times, the process is still not completed.
I currently have open Apple Developer Support cases under Membership and Account → Account Information Update:
Case ID: 102952447898 — latest communication: September 3, 2026 Case ID: 102945341942 — previous communications: July 18, July 21, and July 27, 2026
The older case has already been open for a significant amount of time, and although we have followed up, we still don't have a clear resolution or actionable feedback.
Our main concern
We need to understand:
What is currently preventing the Individual → Organization migration from being completed? Is any additional information or verification required from us? Is there an issue with our organization information that needs to be corrected? Why is the process taking so long despite the support cases and follow-ups? Can an Apple Developer Relations/support specialist review and escalate this case?
This situation is becoming very difficult for our team because we are unable to move forward normally with our App Store publishing process.
We completely understand that Apple needs to perform verification and security checks. We are happy to provide any additional documentation or information required.
However, after multiple support contacts and a long waiting period, we would really appreciate a clear status update and specific instructions on what we need to do next.
If anyone from Apple Developer Support or Developer Relations can look into this or advise us on the correct escalation process, we would sincerely appreciate it.
Case IDs: 102952447898 102945341942
Thank you for your time and assistance.
