Hi everyone,
I set up an auto-renewable subscription introductory offer in App Store Connect with a scheduled start date of September 7 for the Philippines storefront.
According to the documentation App Store pricing and availability start times by country or region, scheduled pricing and offer updates are expected to go live based on local regional times. However, the offer did not show up in the Current Introductory Offers in app store connect portal at the documented start time (14:00 Sep 6th UTC). Instead, it stayed in the Upcoming Offers until 7:00 Sep 7th UTC which is 17 hours after the time in the doc.
We met a similar situation a few days later when we launch another introductory offer in Thailand.
I would appreciate clarification on the following points:
- What is the underlying reason for the discrepancy between the documented start time behavior and the actual start time observed in production?
- Can Apple update the App Store pricing and availability start times by country or region reference documentation so that it accurately reflects the practical start time and propagation window for each region?
Any insights or shared experiences with offer scheduling in the APAC region would be greatly appreciated.