Our app, Roll (Apple ID: 6797953438), has received two Guideline 4.3(a) spam rejections. Our responses have gone unanswered for almost 3 weeks, and then we got an account warning.
- August 27: First rejection. We replied requesting clarification, explaining the app’s functionality, and supplied a walkthrough video.
- September 14: After almost three weeks without clarification, we submitted a substantially revised build with new functionality. We included an explanation directly in the App Review notes.
- September 15: The exact same rejection, still without identifying the issue or addressing our notes to them. This time, it included a warning about account removal for repeated noncompliance.
It seems Apple is refusing to read our replies. Instead, they got back to us with the same rejection and a warning. For what? Doing as we were told and writing a reply? Note that thus far, NONE of our replies have even been acknowledged.
Has anyone resolved a similar 4.3(a) rejection? What helped you get specific clarification or a call with App Review?