I have a problem to solve. Wondering if anyone can help me?
My app (auto-mobile Apple ID: 6802762195) uses a standard encryption algorithm, instead of using or accessing the encryption within Apple's operating system.
So Apple requires you to fill out and submit App Encryption Documentation on appstoreconnect.
Well I did that on Sept 5th 2026 and it is now Sept 21 2026 and Apple says “still in review.”
So I contacted Apple Support on Sept 12. Asked why "still in review" on Sept 12. Their first reply is on Sept 15:
“Your inquiry will be forwarded to Apple’s Export Compliance Department team for review and response.”
A week passes and I hear nothing.
So I email support again (Sept 18) and their second reply (Sept 21) is:
“We currently do not have the right tools to share you the exact information you are looking for. if the status shows "In-review" for you that means "Your binary is currently being reviewed by Apple. If you want to remove your binary from the App Review queue, click Reject Binary".
But if I remove the submitted App Encryption Documentation (“binary”) the app will be rejected.
So I am kinda confused by Apple’s answers and advice so far.
Anyone else have this issue? How did you resolve it? Why is Apple telling me "they don't have the right tools" to investigate the App Encryption Documentation on their own AppStoreConnect?
Any input would be amazing... Because I've tried Apple and get no answer... or an answer that would make my app ineligible.
Thanks in advance community!
