Hi Apple Developer Community,
I'm hoping someone from the App Review community or Apple can help me understand what may be happening with our app.
Our educational app has now been rejected multiple times under Guideline 5.6 — Developer Code of Conduct.
The problem is that we have not received a specific explanation identifying which feature, behavior, or part of the app is considered a violation.
We have carefully reviewed the rejection and made sure that there are no features intentionally hidden from App Review. The functionality available to the reviewer is available to normal users as well.
We have already:
Replied to the App Review rejection asking for the specific reason. Submitted an appeal explaining the situation. Asked Apple to identify the specific feature or behavior that triggered Guideline 5.6.
However, we have not received a response to either the appeal or our message in the App Review/Resolution Center yet.
About the app:
This is an educational application used by students for exam preparation. The upcoming examination period is approaching, and students are currently waiting for access to the application and its preparation materials. This makes the situation particularly time-sensitive for us.
We are willing to make any changes required by Apple, but without knowing what behavior triggered 5.6, we don't want to keep making random changes and repeatedly resubmitting the same app.
My questions are:
- What kinds of situations typically result in a 5.6 rejection when Apple does not specify a particular feature?
- Is there anything specific we should check in our app or review configuration?
- Is there a way to obtain clarification on the exact 5.6 concern while the appeal is pending?
- Should we wait for the appeal response before submitting another build?
We would really appreciate any guidance. We are not trying to bypass App Review — we simply want to understand the specific issue so we can fix it correctly and provide students access before their exams.
Thank you.
