Cannot cancel tvOS version In Review — API 409 STATE_ERROR.ENTITY_STATE_INVALID and UI “Try again later”

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Created 3w

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I have an App Store version stuck In Review. I need to cancel / remove it from review so I can submit a newer build.

I contacted Apple Developer Support. They said they cannot manually remove the app from review and that I have to cancel it myself.

I have tried everything on my side:

App Store Connect web UI → Remove this version from review / Cancel Submission App Store Connect on iPhone App Store Connect API (canceled: true on the review submission, and removing the submission item) Every attempt fails. In the UI I get errors like “An error has occurred. Try again later” / “Your changes could not be saved. Try again later.” Via the API I get HTTP 409 STATE_ERROR.ENTITY_STATE_INVALID (“Resource cannot be canceled at the moment, please try again later” / “Cannot remove item because of state of reviewSubmission”). The version stays In Review.

I’ve reproduced this in Chrome and Safari, and on the phone app, plus the API so it doesn’t seem like a browser-only issue.

Has anyone gotten past this when Support says you must cancel it yourself but Connect won’t let you? Any workaround, or is waiting for Apple the only option?

Answer 1 · 3w

spavych OP

3w

Seeing what looks like the same class of bug, but on a different resource. I tried removing a subscription group (and its two subscriptions) from an app version's review submission after a 2.3.2 rejection, planning to fix the promotional images and resubmit them separately. The UI shows them as "Removed," but clicking "Add for Review" on them now fails with "Something went wrong. Try again."

Checking the network tab, the actual API response is:

409 STATE_ERROR.ENTITY_STATE_INVALID
"subscriptionGroupVersions with id ... is not in valid state."
associatedErrors: STATE_ERROR.ITEM_PART_OF_ANOTHER_SUBMISSION
"subscriptionGroupVersions with id ... was already added to another reviewSubmission with id ..."

The reviewSubmission ID it references is the same submission that originally got rejected and is now back in "Waiting for Review" after I resubmitted the app version alone. So it seems the backend still considers the subscriptionGroupVersion locked to that submission even though the UI shows it detached — same stuck-state pattern as this thread, just a different entity type.

App Store Connect's own confirmation dialog when removing the item explicitly says "You'll need to resubmit this item to App Review in a different submission" — so this directly contradicts what the UI promises.

Filed as FB25091991 in Feedback Assistant and also raised with Developer Support if anyone wants to reference it. Curious if this resolves once the parent submission reaches a terminal state, or if it needs Apple engineering to clear it like in your case.