I have an App Store version stuck In Review. I need to cancel / remove it from review so I can submit a newer build.
I contacted Apple Developer Support. They said they cannot manually remove the app from review and that I have to cancel it myself.
I have tried everything on my side:
App Store Connect web UI → Remove this version from review / Cancel Submission App Store Connect on iPhone App Store Connect API (canceled: true on the review submission, and removing the submission item) Every attempt fails. In the UI I get errors like “An error has occurred. Try again later” / “Your changes could not be saved. Try again later.” Via the API I get HTTP 409 STATE_ERROR.ENTITY_STATE_INVALID (“Resource cannot be canceled at the moment, please try again later” / “Cannot remove item because of state of reviewSubmission”). The version stays In Review.
I’ve reproduced this in Chrome and Safari, and on the phone app, plus the API so it doesn’t seem like a browser-only issue.
Has anyone gotten past this when Support says you must cancel it yourself but Connect won’t let you? Any workaround, or is waiting for Apple the only option?