Hi,
I'm sure people see this all the time, but it's been approx 3 weeks (23 days) since I submitted my second app for review on App Store Connect. My first one got accepted with no issues after a couple changes.
For this app, I first made a review request on Sep 25 and resubmitted after 3 days on Sep 28 as I saw some posts on the forums recommending this.
However, Apple recommends the opposite, so I've left my Sep 28 submission untouched and contacted Apple Support over the past month (email on Oct 10 then another on Oct 19) with zero response or help.
I also previously tried to contact Apple in order to change my account from individual -> organization, but got ghosted after I asked a question on the website I needed to submit to begin migrating the account.
Is there anything I can do? I'm saving my expedited app review request as I already have some new features and updates my clients want after this initial submission, but it's taking such a long time that it's almost guaranteed my business reputation will be affected. I did warn my clients about this beforehand in person (and in contract) so thankfully they're quite understanding — still crazy though and not sure what to do at this point.