Hi everyone,
I'm an individual developer with a sole proprietorship registered in Poland. I'm a citizen of Belarus, I live in Poland with permanent residence and I'm a Polish tax resident.
The problem is that in App Store Connect the Country of citizenship field in my W-8BEN form is set to Poland and I can't change it. I tried resetting the tax questionnaire, didn't help. I don't want to submit the form with wrong info, so my Paid Apps agreement is stuck in Pending User Info since September 23. My bank account has been stuck in Processing since the same day too.
What I've done so far:
- Sep 23 wrote to Developer Support (case 102973741691), on Sep 25 they told me to contact Finance
- Sep 26 opened Finance case 22490850, followed up on Oct 5, 12 and 19, also sent an official extract from the Polish business register that shows my citizenship. No reply at all
- Oct 12 wrote to Developer Support again, nothing
- Oct 16 called support, they said someone would help me within a week, nobody contacted me
Did anyone have the same issue with the citizenship field? How did you get it fixed?
Thanks