Hello,
I know this forum is not meant for account or enrollment issues, and I apologize for posting here. But I honestly have no other option left. Apple Developer Support has been extremely slow to respond, and since I am in Pakistan, the phone call-back option is not even available in my region. I feel completely stuck, with no way to talk to anyone at Apple about my own account.
OLD ISSUE (Case ID: 103006700501)
- I enrolled in the Apple Developer Program as an Individual using the Apple Developer app on my iPhone.
- My enrollment got stuck with "Contact Us to Continue" and "ID Verification Rejected".
- I submitted the support form multiple times and never received a single reply.
- After waiting about 7 days, the Enroll option was suddenly re-enabled on my account. But no one replied to my case, no one explained what went wrong, and no one told me what I needed to fix. The button just came back silently.
NEW ISSUE (Case ID: 103012960482)
- As soon as the Enroll option was re-enabled, I applied again.
- I used the same passport, the same legal name (exactly as it appears on my passport), the same residential address, and the same details as before. All of my information is correct and genuine. I have nothing to hide.
- Within about an hour, my enrollment was rejected again. The app now shows "ID Verification Rejected" and "Contact Us to Continue" once more.
- I have submitted yet another support request under Membership and Account > Program Enrollment.
I have to be honest: this has been one of the most frustrating experiences I have had. I waited 7 long days for my account to be re-enabled, only for it to be rejected again within an hour, with no reason at all. I am a genuine person using my real passport, and I am being treated as if I have done something wrong, without anyone telling me what it is.
Every day this drags on, my business loses time. My customers are waiting for our iOS app, and I keep telling them "soon" without knowing when, or even if, this will ever be resolved. I cannot fix a problem that no one will explain to me.
If I simply re-apply with the same genuine documents, I will get the same result again. I do not want to keep going around in this loop of waiting a week, applying, getting rejected within an hour, and hearing nothing back.
MY REQUEST
Please do not just re-enable the Enroll button again without any explanation. Instead, could an Apple staff member or the enrollment verification team please do one of the following:
- Tell me what exactly is causing the rejection, so I can fix it.
- Ask me to send my documents directly for manual verification. I am ready to provide my passport, national ID card (CNIC), proof of address, business registration documents, or anything else you need, right away.
- Review my case and approve my application.
About me: I am the founder of a licensed travel agency in Pakistan, and I want to publish our iOS app on the App Store so our customers can book flights and Umrah packages from their iPhones.
Case IDs:
- Previous: 103006700501
- Current: 103012960482
I am hoping Quinn "The Eskimo!" or any other Apple staff member can please look into my account or escalate it to the enrollment team. I am not asking for any special treatment, just a clear answer and a fair chance to get verified. Any help would be truly appreciated.
Thank you,
Ahsan Raza