Title: Developer Account Terminated Under 3.2(f) — No Access to Reinstatement, Complaint Procedures, or Outstanding Proceeds
Hello Apple Developer Support,
We are a software company based in Türkiye, and our Apple Developer Program membership was terminated on October 16, 2026, under Section 3.2(f), following a Pending Termination Notice issued on September 11.
Our main concern is that Apple has not only terminated our developer membership but has also made the official reinstatement and complaint procedures inaccessible, while substantial proceeds from our applications remain unpaid.
When we sign in to App Store Connect using the Account Holder's Apple Account, we are presented with a nearly blank page showing only "Users and Access." We cannot access our applications, financial information, App Review correspondence, or the "Re-instate a Terminated Developer Program Membership" option.
Additionally, the termination email explicitly directs us to https://developer.apple.com/contact/p2b/ to file an official complaint. However, when we open that link while signed in as the Account Holder, the page displays:
"You're not eligible to make this request."
We are effectively locked out of every designated channel for challenging the termination or requesting reinstatement.
This situation raises serious concerns about procedural fairness and transparency. Apple has terminated our membership, restricted our access to essential account information, and left our outstanding proceeds unresolved, without providing an accessible mechanism to formally challenge these actions.
How are we supposed to exercise our right to request reinstatement or submit a formal complaint when Apple's own systems prevent us from doing so?
We urgently request:
- An accessible alternative method to submit our reinstatement petition and formal complaint, or manual restoration of access to the designated procedures.
- Written clarification regarding the status and settlement of our outstanding developer proceeds.
- A meaningful opportunity to challenge the termination decision through an accessible and transparent review process.
This termination has caused significant financial and operational harm to our business.
If these issues cannot be resolved through Apple's official procedures, we reserve the right to pursue all available legal remedies to protect our company's interests, including the recovery of outstanding payments.
We can provide screenshots demonstrating both access restrictions.
Developer Support Case: 102974109993
We are not requesting special treatment. We are requesting access to the very procedures Apple instructs terminated developers to use.
We would appreciate a substantive response from Apple staff explaining how we can proceed.
Thank you.
