Hi all,
I'm trying to stay patient, but I've run out of options and would really appreciate any help, from Apple or from anyone who has been through this.
My app's first version with auto-renewable subscriptions has been in review since September. Timeline:
- Rejected on 4 October (Guideline 3.1.1). Fair enough, fixed and resubmitted on 15 October.
- Waited 13 days. Rejected on 28 October under Guideline 2.3.2, because my monthly and yearly subscriptions have identical promotional images. App Review asked me to make them unique or delete them.
- I replied on the submission within 20 minutes. No response, and none to the two follow-up messages I've left there since.
The problem is that I can't do what App Review asked. In App Store Connect the image on both subscriptions is locked: no remove (—) option on hover, and the + / upload control doesn't open, in Chrome and Safari, with drag-and-drop too. Apple's docs say removed items can't be added back to the same submission, so I haven't removed the subscriptions. I've deactivated the only offer code, there are no win-back offers, and App Store Promotion was never enabled. New, distinct images are ready to upload.
On the support side, I opened case 103005026336 on 28 October. I spoke to someone who was genuinely lovely and said they'd follow up, but that was a week ago and I haven't heard anything since. I've also requested an expedited review and booked an App Review appointment, the earliest available on 10 November.
I resubmitted on 30 October with an explanation in the review notes, and it has been "Waiting for Review" ever since.
My real question: should I cancel and start a completely fresh submission with new subscription products, and go to the back of the queue again? Or keep waiting? Weeks are turning into months, and the Android version has been approved and waiting the whole time.
If anyone from Apple sees this, case 103005026336 is still unresolved, and all I need is the image field unlocked or someone to tell me how to proceed.
Thank you.