When people who have downloaded your app, and asking for a refund, what would be the oficial way of handling this?
Asking them to goto this link, and ask for a refund?
http://reportaproblem.apple.com/
Thanks in advance
Handling Refunds
Right, give them that link.
Don't offer to refund....I'd just give them that link and leave it at that. Many direct-to-dev refund requests are more about fraud than anything else, so be wary of engaging in anything more than have a nice day.