I am writing to express my deep dissatisfaction with a recent experience involving your services. I have discovered that I have been charged twice for the same product or service, which I find unacceptable. Additionally, I have not received the necessary support to resolve this issue, and the product or service in question does not function as it should. The treatment I have received has been neglectful and far below the standards I expect from a company that prides itself on providing quality service. This situation has not only shaken my confidence in your services but has also caused significant frustration as a customer. I demand an immediate resolution to this issue, including a refund for the duplicate charge and assurance that the purchased product or service will work as promised. If I do not receive a satisfactory response, I will be forced to take further action to protect my rights as a consumer. I look forward to your prompt response to resolve this matter.

We are implementing Apple Pay and Wallet features in our app and using mocked data for testing purposes. Specifically, in the status(completion:) method of PKIssuerProvisioningExtensionHandler, we return: passEntriesAvailable: true, remotePassEntriesAvailable: true, requiresAuthentication: true, In the passEntries(completion:) method, we provide mocked data for our card. The issue is that the app icon inconsistently appears under the "From Apps on Your iPhone" section in the Wallet app. Sometimes it shows up as expected, but other times it does not. On recent occasions, when the app is selected and mocked authorization is paased, the behavior includes a system error 'Cannot Add Card' even though we provided status that indicates that the app has available cards for Wallet. For reference: The app uses two bundle IDs supporting in-app provisioning and PNO Pass Metadata has not been configured yet. Could you help clarify the potential reasons for this inconsistent behavior?

The Shortcuts app offers the possibility to trigger shortcuts/intends when a wallet credit card is used and a new transaction is created. I would like to add transaction details to one of my apps and use such a shortcut for it. Other apps do the exact same thing, so this should not be a problem. Adding a shortcut to my app was not a big deal. However, how can this be tested on simulator? When trying to add a new automatization in the Shortcuts app using a wallet transaction as trigger I cannot finish the setup dialog since the Next button is disabled. I assume this is because no card is configured. When trying to add a card in Wallet I just receive that this was not successful. I have connected the simulator to a Sandbox Apple ID account using a region which supports Apple Pay (US). Using a real account does not solve the problem. Any idea how to get this working? Using real transaction within a store could obviously not be the solution for debugging.

Hi there, So we have upgraded our Apple Pay JS API to 1.2.0 to take advantage of the ability to pay with Apple Pay on 3rd party browsers. But we seem to be getting a red banner at the top of the scannable code that appears that says "NOT FOR PRODUCTION USE" even though we are using a production certificate and payments are going into checkout.com as expected. Is anyone else getting this and are we not doing something that we need to? Thanks.

we are experiencing an issue when making an HTTP call to: "https://apple-pay-gateway-cert.apple.com/paymentservices/registerMerchant". The response we are receiving back is HTTP Status Code 401 Unauthorized. We noticed the issues started around "Jan 24, 2025 at 9:51:46.327 am" and is still carrying on. Some other examples of when the calls failed: Jan 27, 2025 at 3:04:31.387 pm Jan 27, 2025 at 9:46:04.068 am Jan 27, 2025 at 3:36 pm All of the above dates and times are UK GMT +0 times. As the problem is around HTTP status code of 401 Unauthorised its tough to show what's actually happening. Like I stated above everything was working correctly before the 24th of Jan and nothing has changed or been modified on our side. I have even tried to do the following: Use the first set of Certs to perform a test Still returns 401 Delete a Cert and re generating them from scratch to perform a test with those set of Certs Still returns 401 I have just tried to process another HTTP call to the paymentservices/registerMerchant and I could inspect the headers of the request and im hoping this helps in your investigation. Headers: x-keystone-correlationid = 8f9a3c16-f78f-4f9b-9484-63190ef14a77 Date = Tue, 28 Jan 2025 10:00:43 GMT x-envoy-upstream-service-time = 4 x-apay-service-response-details = via_upstream We also found an article that has us a bit worried about this issue. Article here: https://developer.apple.com/news/?id=2x8awlvm States that Apple/Apple Pay will be making some changes to the ciphers in the coming months. With this article and the issues we seeing on Sandbox Environment we are worried that come the 4th of February as stated in the article that our Production Environment will be effected and we will stop being able to use Apple Pay so that gives us about a week to fix any issues/change code that might come out of it. Please could you come back with some information around the Article posted and if our Production Environment would be impacted.

I have an Apple subscription with a 2-week introductory offer and a 3-month promotional offer code. There are 2 subscription plans: 1-month subscription 12-month subscription For the 1-month plan, my promotional offer code is "Monthly_Free," and for the 12-month plan, my promotional offer code is "Yearly_Free." However, when users try to enter the respective promo codes for the 1-month or 12-month plans, they receive the following error: "Offer not available. Your account is not eligible for this offer. You can still subscribe at the regular plan price." This works fine in the sandbox account, where I can use the promo codes as many times as needed, switching between the 1-month and 12-month plans easily. What could be the issue here?

I tried to test In-App Provisioning in Production for our whitelisted app through TestFlight (Internal Testing Track) and we received the following error response from PassBook during the provisioning attempt, Could you please guide us? Error Response from sysdiagnose PassBookUIService during In-App Provisioning attempt: { statusCode = 500; statusMessage = "Broker Service Response exception"; } I reported the error in Feedback Assistant: ID: FB16112348 (500 Broker Service Response exception during Apple Pay In-App Provisioning ). Note:- I am reffering to Getting Started with Apple Pay: In-App Provisioning, Verification, Security, and Wallet Extensions

Hello, we are developing in app provisioning of our American Express network cards. After clicking add to apple wallet in our app, I launch the PKAddPaymentPassViewController and click next. It loads for a few seconds and then I get: [<private>] ProvisioningOperationComposer: Step '<private>' failed with error Error Domain=PKProvisioningErrorDomain Code=5 UserInfo={PKErrorHTTPResponseStatusCodeKey=500} Does anyone have any insight on what this error means?

I've implemented Push Provisioning, but am having trouble testing it. When I try to add a payment pass with my activationData, encryptedPassData, and ephemeralPublicKey, I see the "Add Card to Apple Pay" screen, but then when I click "Add Card", I get a "Could Not Add Card" message. When I inspect the error from didFinishAddingPaymentPass, it reads "The operation couldn’t be completed. (PKPassKitErrorDomain error 2.)". Is this error PKPassKitError.Code.unsupportedVersionError? What does this error means? Additional context: We use cordova-apple-wallet to generate certificates and add payment pass.

Hello everyone, I'm working on integrating Apple Pay on the web for my Laravel-based website, aiming to offer a smooth payment experience directly on the site. I've carefully gone through the official Apple documentation and several third-party resources, and I've implemented the initial setup for Apple Pay Web. However, I've hit a roadblock regarding the payment token verification process. It appears that Apple Pay Web requires a third-party payment processor, such as Stripe or PayPal, to handle the verification of the payment token and complete the transaction. Unfortunately, I don't currently have an account with any of these services and would prefer to avoid relying on an external provider. I’m wondering if there's any alternative approach to achieve this integration without using a third-party service. Specifically, is there any way for Apple Pay to process payments directly through the website, similar to the "Tap to Pay" feature on iPhone? My goal is to enable a streamlined payment solution without needing a Stripe, PayPal, or similar account. Any insights, resources, or examples from anyone who's faced a similar scenario would be greatly appreciated. Thanks for your help!

Apple pay on checkout in iframe is working with test cards while in Private window. However when we go into normal browsing the Apple Pay button is greyed out. Real cards will ask for fingerprint and then decline with "Payment Not Completed". What is the issue?

I am facing an issue while integrating Apple Pay in my React.js application. The onvalidatemerchant callback works perfectly, and the merchant validation is successfully completed. However, after the Apple Pay session is validated, the payment sheet appears briefly and then closes immediately without triggering the onpaymentauthorized event. I have provided the relevant code snippets and API implementation below. I would greatly appreciate your insights on resolving this issue. import React, { useEffect, useRef, useState } from "react"; // Relevant imports const ApplePayButton = ({ paymentType, handlePayment, cartSummary }) => { const [applePaySession, setApplePaySession] = useState(null); const cartSummaryRef = useRef(cartSummary); useEffect(() => { cartSummaryRef.current = cartSummary; }, [cartSummary]); const setupApplePaySession = async () => { if (!window.ApplePaySession || !ApplePaySession.canMakePayments()) { console.log("Apple Pay is not supported on this device/browser."); return; } const paymentRequest = { countryCode: "US", currencyCode: "USD", merchantCapabilities: ["supports3DS"], supportedNetworks: ["visa", "masterCard", "amex"], total: { label: "Total", amount: `${cartSummaryRef.current?.total?.amount || "10.00"}`, }, requiredBillingContactFields: ["postalAddress", "email", "phone", "name"], }; const session = new ApplePaySession(6, paymentRequest); setApplePaySession(session); session.onvalidatemerchant = async (event) => { try { const response = await createAndValidateApplePaySession({ validation_url: event.validationURL, provider: "APPLE_PAY", }); if (response?.status && response?.data?.applePaySession) { const merchantSession = JSON.parse( response.data.applePaySession.session_details ); session.completeMerchantValidation(merchantSession); } else { console.error("Merchant validation failed: Invalid response."); } } catch (error) { console.error(`Merchant validation error: ${JSON.stringify(error)}`); } }; session.onpaymentauthorized = (event) => { console.log("Payment authorized:", event.payment); }; session.oncancel = () => { console.log("Payment cancelled."); }; session.onerror = (event) => { console.error(`Apple Pay error: ${JSON.stringify(event)}`); }; session.begin(); }; return ( <> {paymentType === "APPLE_PAY" && ( )} </> ); }; export default ApplePayButton; createAndValidateApplePaySession = async (data) => { const { validation_url } = data; const apiUrl = ${this.finixUrl}/apple_pay_sessions; const base64Credentials = Buffer.from(this.credentials).toString("base64"); const body = { validation_url, merchant_identity: process.env.FINIX_APPLE_PAY_MERCHANT_ID, domain: process.env.FINIX_APPLE_PAY_DOMAIN, display_name: process.env.FINIX_APPLE_PAY_DISPLAY_NAME, }; const requestData = { url: apiUrl, data: body, headers: { "Content-Type": "application/json", Authorization: Basic ${base64Credentials}, }, }; try { const response = await axios.post(requestData.url, requestData.data, { headers: requestData.headers, }); return response?.data; } catch (error) { console.error("Merchant validation failed:", error); return error; } }; Current Behavior: Apple Pay button renders successfully. Clicking the button triggers the setupApplePaySession function. The merchant validation completes successfully via the onvalidatemerchant callback, and a valid merchant session is received from the API. The Apple Pay sheet appears briefly and then closes immediately. The onpaymentauthorized callback is never triggered. Expected Behavior: The payment sheet should remain open after merchant validation, allowing the user to select a payment method and authorize the payment. The onpaymentauthorized callback should then be triggered to handle the payment token.

Hi there, I'm using a PHP library to generate a apple wallet card. In the end my code generates a .pkpass file, but for some reason iOS does not recognize it as a wallet object, instead just as a .pkpass file which in can save in my downloads/documents. Any idea?

I work on integrating online payment gateways. We are currently integrating Stripe and Adyen payment gateways. However, when integrating with Stripe, we use the certificate file provided by Stripe, and for Adyen, since there are not many payment transactions, we cannot create our own account, so we are using an account from a partner company. Therefore, we also have to use the Apple Pay certificate file from the partner company. In other words, the certificate files for Stripe and Adyen are different, but we want to get verification for the same domain. How can we set up to differentiate between Stripe and Adyen for the same domain with two different certificate files? The framework we are using is React.js for the frontend and Node.js for the backend.

Issue Description In our Apple Pay integration process, the validation URL returned from the onvalidatemerchant callback is: https://apple-pay-gateway.apple.com/paymentservices/startSession However, according to Apple’s official documentation (reference link), the correct validation URL is: https://apple-pay-gateway.apple.com/paymentservices/paymentSession We are seeking clarification and assistance regarding the following issues: Issue 1 Will continuing to use the startSession URL cause problems or errors? Are there functional differences between the two URLs (startSession and paymentSession)? Does Apple still officially support startSession, or are we required to switch to paymentSession? Issue 2 We occasionally experience the following 400 error, even though the URL we use for validation is the one returned from the onvalidatemerchant callback: 400: { "statusMessage": "Payment Services Exception merchantId=*** not registered for domain=***.com", "statusCode": "400" } We have verified the following: Our Merchant ID and certificates are valid. All Apple Pay configuration details, including merchant domain verification and placement of the .well-known/apple-developer-merchantid-domain-association file, have been correctly set up and verified. However, we still encounter the error intermittently. Questions: If we need to transition to using paymentSession, how should we do this? Could this error be related to the use of startSession? If not, how should we troubleshoot further? Support Needed Confirmation and clarification on the proper usage and differences between the two URLs: startSession and paymentSession. Guidance on how we can investigate and resolve the 400 error to ensure that the Apple Pay validation process works consistently. We appreciate your assistance and support!

We are unable to add/remove Merchant IDs in App IDs identifier profile, after pressing "Edit" button on "Apple Pay Payment Processing" section, then choosing desired Merchant ID to check/uncheck from the available Merchant IDs, then pressing Continue/Save/Confirm buttons - nothing happens, the "Save" button text briefly changes to "Processing" and then back To "Save" and we still have previously enabled Merchant IDs and the Save button is still in enabled state, any help?

We have a requirement to include Apple Pay In-App Provisioning in our Mobile Application and we have an API from Backend to get the tokenReferenceID for a given Card. I want to query the passes from Apple Wallet to see if there are any matches to the given tokenReferenceID before I can decide whether to show the “Add to Apple Wallet” button or not. I went through all PassKit APIs but couldn’t find a way to query for passes with tokenReferenceID. We have primaryAccountIdentifier, deviceAccountIdentifier but which one should be used to match with tokenReferenceID? Can someone please help me how to query the Wallet passes with tokenReferenceID using PassKit?

I'm encountering an issue with the Apple Pass Store card type backfield hyperlink not working when opened from double-clicking the power button. The value contains an HTML tag with a reference to our webpage. Everything works fine when we open it from the Wallet app, but the hyperlink doesn't seem to work when opened from the power button double-click. Has anyone else experienced this issue or have any suggestions for troubleshooting? Any help would be greatly appreciated. Thank you!

Hello, We are experiencing a consistent delay when initiating Apple Pay sessions using the https://apple-pay-gateway.apple.com/paymentservices/startSession endpoint. Below is a detailed overview of our setup and the issue. Setup Our web service is hosted in AWS and there is a proxy server between our web service and Apple servers. We are passing the correct domain in the initiativeContext field of the startSession request. The .well-known/apple-developer-merchantid-domain-association file is hosted on a different domain, which is also correctly configured and associated with our merchant ID in the Apple Developer portal. Observed Behavior When the same request is made from a local development environment, Apple responds immediately (under 1 second). When the request is made from our AWS-hosted service, Apple responds with a valid session, but only after a consistent ~15-second delay. The content and response are otherwise identical — only the timing differs. We would appreciate any insights or suggestions from others who have faced similar behavior or from the Apple Pay team. Thank you in advance!

Hello, we are experiencing issues with adding VISA cards via In-App Provisioning on iOS using PassKit. The same flow works correctly with Mastercard, but for VISA cards the Apple broker endpoint returns HTTP 500. Details Device: iPhone15,3 (iPhone 15 Pro), iOS 18.6.1 (22G90) Region: CZ App: [REDACTED] (version 0.4.3) Issuer ID: [REDACTED] Merchant ID and entitlements are configured and validated. SEID: [REDACTED] Request flow GET /broker/v4/devices/{SEID}/issuerProvisioningCertificates?encryptionVersion=EV_ECC_v2 Request ID: B61363A8-0BFF-4CD6-92BC-52C461DFFAAD Response: 200 OK Conversation ID: e12c64c9a0b54981adfad8d00800d836 Returned nonce: [REDACTED] Timestamp: 2025.08.21_14-01-46+0200 POST /broker/v4/devices/{SEID}/cards Request ID: F29B73CA-CDDE-4C0C-9F40-B87AE006FDDD Payload fields present (values redacted): encryptedCardData [REDACTED], ephemeralPublicKey [REDACTED], publicKeyHash [REDACTED], nonce [REDACTED], issuerIdentifier [REDACTED], encryptionVersion=EV_ECC_v2 Response: 500 Internal Server Error (latency ~0.41s) Timestamp: 2025.08.21_14-01-47+0200 Observation Provisioning succeeds with Mastercard but consistently fails with VISA. The GET issuerProvisioningCertificates succeeds; the POST …/cards returns 500. Request Could you please: Provide internal error details for Request ID F29B73CA-CDDE-4C0C-9F40-B87AE006FDDD (and/or Conversation ID e12c64c9a0b54981adfad8d00800d836), Confirm whether the 500 originates before or after the broker’s call to VTS (Visa Token Service), and Validate that our app/merchant/issuer configuration is fully enabled for VISA push provisioning in our region. Attached privately: sysdiagnose with full traces (can share via secure channel upon request). Kind regards, Martin