Hi, You're here because you've had issues with your implementation of Wallet Extensions for Apple Pay In-App Provisioning or In-App Verification. To prevent sending sensitive credentials in plain text, create a new report in Feedback Assistant to share the details requested below with the appropriate log profiles installed. Gathering Required Information for Troubleshooting Apple Pay In-App Provisioning or In-App Verification Issues While troubleshooting Apple Pay In-App Provisioning or In-App Verification, it is essential that the issuer is able to collect logs on their device and check those logs for error message. This is also essential when reporting issues to Apple. To gather the required data for your own debugging as well as reporting issues, please perform the following steps on the test device: Install the Apple Pay and Wallet profiles on your iOS or watchOS device. If the issue occurs on Mac, continue to Step 2. Reproduce the issue and make a note of the timestamp when the issue occurred, while optionally capturing screenshots or video. Gather a sysdiagnose on the same iOS or watchOS device, or on macOS. Create a Feedback Assistant report with the following information: The bundle IDs App bundle ID Non-UI app extension bundle ID (if applicable) UI app extension bundle ID (if applicable) The serial number of the device. For iOS and watchOS: Open Settings > General > About > Serial Number (tap and hold to copy). For macOS: Open the Apple () menu > About This Mac > Serial Number. The SEID (Secure Element Identifier) of the device, represented as a HEX encoded string. For iOS and watchOS: Open Settings > General > About > SEID (tap and hold to copy). For macOS: Open the Apple () menu > About This Mac > System Report > NVMExpress > Serial Number. The sysdiagnose gathered after reproducing the issue. The timestamp (including timezone) of when the issue was reproduced. The type of provisioning failure (e.g., error at Terms & Conditions, error when adding a card, etc.) The issuer/network/country of the provisioned card (e.g., Mastercard – US) Last 4 digits of the FPAN Last 4 digits of the DPAN (if available) Was this test initiated from the Issuer App? (e.g., yes or no) The type of environment (e.g., sandbox or production) Screenshots or videos of errors and unexpected behaviors (optional). Important: From the logs gathered above, you should be able to determine the cause of the failure from PassbookUIService, PassKit or PassKitCore, and by filtering for your SEID or bundle ID of your app or app extensions in the Console app. Submitting your feedback Before you submit to Feedback Assistant, please confirm the requested information above is included in your feedback. Failure to provide the requested information will only delay my investigation into the reported issue within your Apple Pay client. After your submission to Feedback Assistant is complete, please respond in your existing Developer Forums post with the Feedback ID. Once received, I can begin my investigation and determine if this issue is caused by an error within your client, a configuration issue within your developer account, or an underlying system bug. Cheers, Paris X Pinkney |  WWDR | DTS Engineer

Hi, To ensure the issue is not caused by an error within your app or web service request, please review the Apple Pay Merchant Integration Guide. Additionally, please review the following technotes on Apple Pay: TN3173: Troubleshooting issues with your Apple Pay merchant identifier configuration TN3174: Diagnosing issues with the Apple Pay payment sheet on your website TN3175: Diagnosing issues with displaying the Apple Pay button on your website TN3176: Troubleshooting Apple Pay payment processing issues If the resources above don’t help identify the cause of the error, please provide more information about your app or web services to get started. To prevent sending sensitive credentials in plain text, create a report in Feedback Assistant to share the details requested below. Additionally, if the error is something we need to investigate further, the appropriate engineering teams also have access to the same information and can communicate with you directly within Feedback Assistant for more information, as needed. Please follow the instructions below to submit your report. For issues occurring with your native app or web service, perform the following steps: Install the Apple Pay profile on your iOS or watchOS device. If the issue occurs on Mac, continue to Step 2. Reproduce the issue and make a note of the timestamp when the issue occurred, while optionally capturing screenshots or video. Gather a sysdiagnose on the same iOS or watchOS device, or on macOS. Create a Feedback Assistant report with the following information: The serial number of the device. For iOS and watchOS: Open Settings > General > About > Serial Number (tap and hold to copy). For macOS: Open the Apple () menu > About This Mac > Serial Number. The SEID (Secure Element Identifier) of the device, represented as a HEX encoded string. For iOS and watchOS: open Settings > General > About > SEID (tap and hold to copy). For macOS: Open the Apple () menu > About This Mac > System Report > NVMExpress > Serial Number. The sysdiagnose gathered after reproducing the issue. The timestamp of when the issue was reproduced. Screenshots or videos of errors and unexpected behaviors (optional). Important: From the logs gathered above, you should be able to determine the cause of the failure from PassbookUIService, PassKit or PassKitCore, and by filtering for your SEID or merchant domain in the Safari Web Inspector. See Inspecting Safari on macOS to learn more. Submitting your feedback Before you submit to Feedback Assistant, please confirm the requested information above is included in your feedback. Failure to provide the requested information will only delay my investigation into the reported issue within your Apple Pay website. After your submission to Feedback Assistant is complete, please respond in your existing Developer Forums post with the Feedback ID. Once received, I can begin my investigation and determine if this issue is caused by an error within your web implementation, a configuration issue within your developer account, or an underlying system bug. Cheers, Paris X Pinkney |  WWDR | DTS Engineer

Hello everyone! I hope I'm on the right forum topic... I have a question about payments on the app store. I am in the process of developing a mobile application that allows families to post photos on the application. Each month, all the content posted is put into a journal which is then printed and sent to the family's grandparents. So my app sells a physical product. I'd like to know more about the 30% tax on in-app purchases. I don't think I'm eligible since it's a physical product, but I'm not sure. My question also arises if I offer a monthly subscription system to receive the newspaper each month? Thank you very much in advance for your answers! Loïc

Hi, I want to develop the fastest payment method for my user and preferably without the user also having a mobile app. The dream is that it happens as easily as possible when the user/guest scans a pass from the wallet. Hopefully the user just has to approve on the screen. Can I attach card details/payment methods to a pass in the wallet? Right now it is a unique QR code for each user, but can I change the pass type to 'tansit', 'loyalty' or 'membership'? My system right now: The customer/guest registers on a website and creates a pass and downloads it to the wallet. The store has a PWA app to scan the customer's/guest's items. My goal: The guest just scans the pass in the wallet and makes the transaction. Dont need an app or go back to the website/login where the person created the pass for the wallet.

I am trying to implement Tap-To-Pay in my app. I want to use this feature to be able to read my debit card details and pass it to my payment processor SDK Cybersource to securely do the payment. I tried following this documentation https://developer.apple.com/tap-to-pay/#regions I want to know if this implementation is possible or not? If it is possible can you guide me the process on how to read card data? Thanks

Hello, I am creating a fitness application and i would like to charge subscribers depending on how often they complete their workout. Rn my initial guess i tro create many products like this: 9.99€ 8.99€ 7.99€ .. and everymonth to show them their next product based on how often they complete their workout the last month. But it's not ideal for the conversion rate and i would like to know if it's possible to : Use subscriptions and auto apply a coupon reduction on their subscription ( % based on their use ). Any ideas ?

We tried to test In-App Provisioning in Production for our whitelisted app through TestFlight (Internal Testing Track) and we receive the following error response from PassBook during provisioning attempt, Could you please guide us? Error Response from sysdiagnose PassBookUIService during In-App Provisioning attempt: { statusCode = 500; statusMessage = "Broker Service Response exception"; } I reported the error in Feedback Assistant: ID: FB15791497 (500 Broker Service Response exception during Apple Pay In-App Provisioning )

we could see that could see that test cards are available for adding Debit/Credit Cards to Apple Wallet. https://developer.apple.com/apple-pay/sandbox-testing/ However, we are unable to find a way to add balance to Apple Cash in sandbox environment.

Hi everyone. I'm having a problem to register a new domain using the Salesforce Commerce Cloud. Internally, commerce has a plugin that allows me to register my domain with Apple. It works for dev environments. But now, I'm trying to register my production domain, which uses Akamai, and it is returning error 403 when Apple tries to 'verify' my domain. My guess is that Akami is blocking something request from Apple. So, I'd like to know if all requests from Apple to verify my domain use something that allows me to identify these requests, and then, I can create a rule in Akamai to allow this request. I noticed that one of the information sent in Apple request is: User-Agent: oslopartner Client 1.0 Is this agent variable or fixed? If it is fixed, I'll try to use it as parameter to identify the Apple requests on Akamai side. Any other idea will be appreciated. Thanks in advance

Hi all, Recently Apple made Buy Now, Pay Later options available on devices running on iOS 18 or above. Is there a way to disable that option in the payment sheet? I tried looking through the PKPaymentNetwork enums, and didn't find anything that corresponded with Affirm or Klarna. Is there another way that I can disable it?

Hello everyone, I'm working on integrating Apple Pay on the web for my Laravel-based website, aiming to offer a smooth payment experience directly on the site. I've carefully gone through the official Apple documentation and several third-party resources, and I've implemented the initial setup for Apple Pay Web. However, I've hit a roadblock regarding the payment token verification process. It appears that Apple Pay Web requires a third-party payment processor, such as Stripe or PayPal, to handle the verification of the payment token and complete the transaction. Unfortunately, I don't currently have an account with any of these services and would prefer to avoid relying on an external provider. I’m wondering if there's any alternative approach to achieve this integration without using a third-party service. Specifically, is there any way for Apple Pay to process payments directly through the website, similar to the "Tap to Pay" feature on iPhone? My goal is to enable a streamlined payment solution without needing a Stripe, PayPal, or similar account. Any insights, resources, or examples from anyone who's faced a similar scenario would be greatly appreciated. Thanks for your help!

Hi. I have a few questions about using Apple's MPAN tokens. Since Apple doesn't provide MPAN tokens in the sandbox environment, I'm having trouble understanding the differences between the MPAN and DPAN flows. I'm guessing they're the exact same, except when we detect the MPAN we save some information so we can use it in future transactions. If that's correct, my questions are: What information in the Apple Pay payment data indicates that it's an MPAN vs when it falls back to DPAN Like DPAN, the MPAN can be found in applicationPrimaryAccountNumber? Or is it found in the merchantTokenIdentifier? What is the bare minimum data needs to be stored in order for these merchant tokens be reused for future transactions?

I have implemented push provisioning, but I’ve encountered issues while testing it. I have tried with builds both in Xcode and TestFlight. According to the sysdiagnose, I can see the following: { statusCode = 500; statusMessage = 'Broker Service Response exception'; } I reported the error in Feedback Assistant: ID: FB15689064 (Error during the In-App Provisioning process)

We have already completed the Apple Pay(App & Web) implementation according to the provided instructions. We have over 10,000 websites, each with a different domain. As per Apple’s documentation, we need to perform the domain verification process for each domain. Manually verifying all 10,000 domains is not feasible. For Google Pay, we have a streamlined process, and we would like to know if a similar solution exists for Apple Pay. Could you please provide us with any recommendations or solutions to facilitate this domain verification process efficiently?

Hi, I have a published app with Apple Pay integration working well. But, for business reasons, we need to change the gateway that process the payments. I thought that I could maintain the same Merchant ID just creating an additional certificate on it. But I figure out that I need to activate the new additional certificate to work on. When I try to activate the additional certificate I got a message that others certificates for the same merchant id will be revoked. So, I didn't yet. I am afraid that it will stop the published app to process Apple Pay payments if I activate the additional certificate. What is the correct approach ? Create a new Merchant ID for the new version of the app? Or am I missing something? Thanks

I’m trying to test an AMEX card in the sandbox environment, but it’s not getting added. I have followed and verified the checks below to add the card to Wallet: Sandbox account is active. Sandbox user region is set to the US. Device region is also set to the US. AMEX card from the provided list is being added. Tested on iOS version 17.6.1 Devices tested include iPhone 13 and others. Steps followed to add the card to Wallet: Open Wallet and tap on "Add Card." Entered the required test data. Tapped "Agree" and waited. Received error: "Issuer does not support this card." Please let me know if you have any solutions.

I keep seeing that there's a shortcut called "Add transaction" where whenever a card was tapped from apple wallet, you can add some automation. https://support.apple.com/en-au/guide/shortcuts/apd65c67538a/7.0/ios/17.0 However, I cannot for the life of me find this option on my iphone 13 ios 17.6.1 All I can find when I go to the shortcuts app and search for transactions or apple wallet, I get 2 options to send/receive payments which isn't what I'm looking for. Did apple remove this shortcut??

Hi there. We're a large team integrating Apple Pay to a payment system. We'd like to start building the code that decrypts an ApplePayPaymentToken before the web client code that initiates the payment request is complete. Is there a way to obtain a sample ApplePayPaymentToken for our account to ensure that our decryption code / keys / certificates are configured properly? (Or the only way to obtain an ApplePayPaymentToken would be through completing of a payment request, i.e. step 29 of page 21 of this document: https://developer.apple.com/apple-pay/Apple-Pay-Merchant-Integration-Guide.pdf) Thank you

I'm developing wallet extension for my app and using sandbox for testing. It was working properly on iOS 17, then I updated to iOS 18 and now the Wallet doesn't recognize my extension. It passes on 'status' method, but doesn't reach the 'passEntries' method. Does it have any solution?

Do Merchant initiated Authorizations work for MasterCard with ApplePay in the US? Our payment provider let us know that we can not do pre-orders in the US using MasterCard with ApplePay , only VISA works. Is this true? If yes, any specific reason behind it?

I updated to IOS 18 the newest version (18.0.1) . I cant use my apple pay (travel card) when I put my phone near to the card reader. I have to keep moving my phone to let the card reader detect my phone.

Hello everyone Searching on the forums about the Mpan and the merchant Token Identifier I found there is no a good or clear way to get one of those, So I wonder if (without the risk to try it in production with a real payment) there is a way to test recurring payments by using an sandbox card or if the only solution is by on given from a bank or a card network for testing (but that solution is even more complex), it this last is the only way, what are the criteria to get the Mpan in the payment data? I know that the card network should support this feature is also a must, but how to know if the car network support Mpan? (is there a list?)