I am currently stuck in app rejection limbo at the moment. This has gone on all day. My iOS app allows a user to choose 1 of 4 alternate icons or just the default primary icon in the general app settings. The review team has been rejecting my app for the following reasons which I am apparently failing to decode somehow: Guideline 4.6 - Design - Alternate App Icons We continue to find that the app's binary includes icons that may support a user-selectable icons feature but does not fulfill all of the requirements for using alternate icons. Specifically: - The app includes user-selectable icons but does not provide a way to change the icons within the app. Next Steps To resolve this issue, please ensure that the app's icons can only be changed at the user’s request, are relevant to the content and functionality of the app, and can be reverted back to the app's original icon. If these icons were included in your binary for a reason other than a user-selectable icon feature, reply to this message in App Store Connect and let us know. This was my previous response explaining the use of the alternate icons: 1. The app's icons *can only* be changed at the user’s request – the user does this from the general app settings as previously explained. We do NOT in anyway do this without the user's request. 2. It is a way for the user to personalise the app. A person who curates things would appreciate this (as I do) so it is relevant to the functionality of the app. This same feature is also in the macOS version presently in the Mac App store and it is implemented the same way. 3. It *can* be reverted back the same way it was changed *by the user* in the app settings. 4. I do not think the UI to change the app icon should be in the main app (as opposed to the general app settings) because the user is not expected to change the app icon very often. So it is situated in the general app settings along with many other options that the user is not expected change often but can whenever they want to. Does choosing the alternate app icon in app settings not count as "within the app" ?

求帮忙，看看什么问题!!! ![]（“https://developer.apple.com/forums/content/attachment/99917220-bcbb-4900-b54a-9c6c8d4ac24c” “title=微信图片_20240506110007.png;宽度=1420;高度=271“）

Help me! Thanks!

添加以提供审核时报错，但并没有告诉我需要提供哪些信息？（发布上一个版本的时候没有这个问题）

Hi, I spent almost half a year developing the app. Now it got stuck on review. The last message I got was on March 6 telling me that: We need additional time to evaluate your submission and Apple Developer Program account. Your submission status will appear as "Rejected" in App Store Connect while we investigate. However, we do not require a revised binary or additional information from you at this time. I have no idea what do and would appreciate any help

We are trying to publish a peer to peer sharing app. Our T&C's require the users to be at least 18 years old since there is legality around the agreements between users. Apple keeps kicking this back and stating we should not ask them their age. How do we get around this? Here's what they keep referencing: Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage 5.1.1(v) Account Sign-In If your app doesn’t include significant account-based features, let people use it without a login. If your app supports account creation, you must also offer account deletion within the app. Apps may not require users to enter personal information to function, except when directly relevant to the core functionality of the app or required by law. If your core app functionality is not related to a specific social network (e.g. Facebook, WeChat, Weibo, Twitter, etc.), you must provide access without a login or via another mechanism. Pulling basic profile information, sharing to the social network, or inviting friends to use the app are not considered core app functionality. The app must also include a mechanism to revoke social network credentials and disable data access between the app and social network from within the app. An app may not store credentials or tokens to social networks off of the device and may only use such credentials or tokens to directly connect to the social network from the app itself while the app is in use. Issue Description The app requires users to provide personal information when registering that is not directly relevant to the app's core functionality. Apps should only require users to provide information that is necessary for the app to function. If information is useful for a non-essential feature, apps may request the information but make it optional. Examples of app concepts and inappropriate required information: A general shopping app that requires the user's marital status A rideshare app that requires the user's gender Next Steps Update the app to not require users to provide the following personal information: DoB Gender Resources Learn more about data collection and storage requirements in guideline 5.1.1. Support Reply to this message in your preferred language if you need assistance. If you need additional support, use the Contact Us module. Consult with fellow developers and Apple engineers on the Apple Developer Forums. Help improve the review process or identify a need for clarity in our policies by suggesting guideline changes.

Please can someone help out here. I have been arguing back and forth with the app review team regarding background location for my app and i guess i am not understanding something. I have a marketplace app where users can buy goods that we ship to them after. My drivers have another different app that is the admin app where if you are a driver, and ONLY a driver (you can be an employee, supplier, and seller) you will be asked to agree to provide your location permission as "always on" because i need to be able to track my packages en route to the customer location. They say they need a video and i provided this one that shows the interface for the driver who is about to deliver the package. here is the link: https://youtu.be/iLbwncBUHy8 Any help on how to reply or what they want? below is their identical reply for the 4th time now: ================================================= Hello, The issues we previously identified still need your attention. If you have any questions, we are here to help. Reply to this message in App Store Connect and let us know. Review Environment Submission ID: Review date: Version reviewed: Guideline 2.5.4 - Performance - Software Requirements The app declares support for location in the UIBackgroundModes key in your Info.plist file but we are unable to locate any features that require persistent location. Apps that declare support for location in the UIBackgroundModes key in your Info.plist file must have features that require persistent location. Next Steps If the app has a feature that requires persistent location, reply to this message and let us know how to locate this feature. Please provide a demo video that demonstrates the persistent location in use on an iOS device. Resources Learn more about software requirements in guideline 2.5.4. Review documentation on Starting the Significant-Change Location Service and Monitoring Geographical Regions. Support Reply to this message in your preferred language if you need assistance. If you need additional support, use the Contact Us module. Consult with fellow developers and Apple engineers on the Apple Developer Forums. Help improve the review process or identify a need for clarity in our policies by suggesting guideline changes. ============================================== Thanks for your help.

This app or its metadata appears to be misrepresenting itself as another popular app or game already available on the App Store, from a developer's website or distribution source, or from a third-party platform. Apps should be unique and should not attempt to deceive users into thinking they are downloading something they are not.... I have faced multiple rejections for my app due to the same issue. However, the Apple reviewer has not provided any specific information about where the issue lies, making it difficult for me to address it. In the subsequent steps, I was instructed to thoroughly review the app store review guidelines and ensure compliance with them, which I have done. I have also reached out to the app review team but have not received a response yet. It is frustrating that the email does not mention the exact content that is being considered as copied. It feels like a generic message, and I am unsure about the next course of action. If anyone has been in a similar situation or has insights into what might be happening, I would greatly appreciate your input. Thank you.

I'm extremely frustrated with Apple's unfair app review process. To make a long story short, for every app I've ever submitted, Apple has made false accusations about problems with my apps. Some of their feedback has absolutely been legitimate and correct, which I appreciate, but I would say about 50% of all "feedback" I've ever received has turned out to be objectively wrong. In some cases, the App Review team's gaslighting has been so strong that I have had to submit screenshots of code as proof that their accusations were completely wrong, after which they have had to accept the app. In one instance, they have claimed that one of my apps would not be allowed on the App Store at all, and when I link to multiple other apps that works EXACTLY the same way, the App Review team love to point out that you are not allowed to compare yourself to other apps. To be clear, I'm an indie developer and I'm not even comparing myself to apps from large corporations or any popular apps at all (since it's well known they get the VIP treatment), all apps I have compared myself to are from small, unknown indie developers such as myself - so I'm only comparing myself to developers in the same category as me. Telling developers that they are not allowed to compare themselves to other developers is VERY ethically problematic, imagine doing that to minorities in real life. I'm a minority in multiple ways, and I'm very worried about the ethics and moral at the App Review team. When I ask why they reject my app, but approve many apps that were recently released that works EXACTLY the same way as my app, I either get no reply at all or they tell me that I can't compare myself to others. Submitting appeals to the App Review Board doesn't help either. To be completely transparent with you, it has been very hard and draining on my mental health to have this invisible wall consisting of gaslighting that the App Review team has set up for me. It just doesn't make sense... The app review process is unfair, inconsistent and problematic, and it should be a serious eyebrow-raiser when Apple's App Review team can't explain why some small indie developers get approved easily while others get rejected. Especially since it seems like the pattern is that those who get rejected are humans in various kinds of minorities, as evidences by some other threads on this topic.

Hey, I have an application for professionals in the medical field and their patients, and I have a question about AppStore Guideline - 1.2 User-Generated Content. In the application there is a one-to-one connection between a professional and a patient. I want to add comments and chat features but I don't know if I need to do something regarding to 1.2. I don't expect to have any abusive content from any user due to professional service so the question is do I need to implement all those mechanizm to filter the content? If I need to implement them - can I only add a "Report" button in settings to report?

I sent my application for review, but the application status appears to be waiting for review for a month. Apple does not provide any feedback. I sent an e-mail and requested support 4 times and they never responded. What do I need to do to publish my application or are Apple officials not working for a month?

I have a new app that needs to be submitted for review this week. When I tried to submit it, I was told I could not do so because "Under the Digital Services Act, you must provide and verify information regarding your account". I am working on behalf of a large corporate customer. They are telling me that they cannot do anything without consulting their legal team, which is going to take time. In the meantime, they asked me if I could omit the European region from the app's distribution list. I tried this, but it did not work. I manage about 20 apps for different customers and I have never seen this requirement appear on any other account. Is it new? Does it only apply to certain kinds of accounts, or to new apps, or new accounts publishing their first app? If this is a European Union requirement, why is it needed if I don't distribute to EU countries? Thanks, Frank

I work for a company that provides services implementing, maintaining, and publishing systems for municipalities. We have now developed an app for a municipality, but when trying to publish it, Apple is rejecting it, stating that we cannot publish on behalf of another company. On the first submission, they rejected it with: Guideline 4.1 - Design - Copycats The app or its metadata appears to contain potentially misleading content. Specifically, the app includes content that resembles Sistema da Prefeitura without the necessary authorization. Next Steps Please demonstrate your relationship with any third-party brand owners represented in the app. We obtained a digitally signed document from the municipality stating that we are responsible for their systems, authorizing everything, etc... We made a new submission for review. However, it was now rejected with: Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage The app must be published under a seller and company name that is associated with the organization or company providing the services. In this case, the app must be published under a seller name and company name that reflects the MUNICÍPIO DE *** name. The guideline 5.1.1(ix) requirements give users confidence that apps operating in highly regulated fields or that require sensitive user information are qualified to provide these services and will responsibly manage their data. Next Steps To resolve this issue, it would be appropriate to take the following steps: The app must be published under a seller name and company name that reflects the MUNICÍPIO DE *** name. If you have developed this app on behalf of a client, you may resubmit the app through their account, if they have one. You may also request an update to the company name on your account by having the Account Holder edit the account information. Please note that you cannot resolve this issue with documentation showing permission to publish this app on behalf of the content owner or institution. In other words, they are now rejecting it in contradiction to what they previously requested. The municipality does not have a developer account with Apple. There is no way for them to publish this. Has anyone been through this? Any idea what we can do? Thank you in advance.

Hello, We have two chat applications that are based on the same source code but are owned by different individuals. These apps have distinct names, color themes, and user bases, although they share the same underlying source code. Both apps were uploaded to the App Store over three years ago. However, when we attempted to update one of the apps recently, it was rejected for violating Guideline 4.3(a) - Design - Spam. The rejection message stated: "We noticed your app shares a similar binary, metadata, and/or concept as apps submitted to the App Store by other developers, with only minor differences. Submitting similar or repackaged apps is a form of spam that creates clutter and makes it difficult for users to discover new apps." We are seeking guidance on how to obtain approval for this update. Any suggestions or advice would be greatly appreciated. Thanks

I was submit my application on 7 Mar 2024. After that I got rejected on 8 Mar 2024. I fixed and and ask for review again. But until now I still not see any response from Apple. I was contact support via email but they say "need more time for review". I was cancel the submission and submit again on 8 April but still got nothing. The app still "In Review". Does anyone has any idea? :(

Is it normal to have an app in Review for 6 days?

Trabalho numa empresa que presta serviço implementando, mantendo e publicando sistemas para prefeituras. Fizemos agora um app para uma prefeitura mas na hora de publicar, a Apple está rejeitando pois diz que não podemos publicar em nome de outra empresa. No primeiro envio, rejeitaram com: Guideline 4.1 - Design - Copycats The app or its metadata appears to contain potentially misleading content. Specifically, the app includes content that resembles Sistema da Prefeitura without the necessary authorization. Next Steps Please demonstrate your relationship with any third-party brand owners represented in the app. Pegamos com a prefeitura um documento assinado digitalmente informando que somos os responsáveis pelos sistemas deles, autorizando tudo etc... Fizemos um novo envio para revisão. Porém, agora foi rejeitado com: Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage The app must be published under a seller and company name that is associated with the organization or company providing the services. In this case, the app must be published under a seller name and company name that reflects the MUNICÍPIO DE *** name. The guideline 5.1.1(ix) requirements give users confidence that apps operating in highly regulated fields or that require sensitive user information are qualified to provide these services and will responsibly manage their data. Next Steps To resolve this issue, it would be appropriate to take the following steps: The app must be published under a seller name and company name that reflects the MUNICÍPIO DE *** name. If you have developed this app on behalf of a client, you may resubmit the app through their account, if they have one. You may also request an update to the company name on your account by having the Account Holder edit the account information. Please note that you cannot resolve this issue with documentation showing permission to publish this app on behalf of the content owner or institution. Ou seja, agora estão rejeitando se contradizendo no que pediram previamente. A prefeitura não possui conta de desenvolvedor na Apple. Não tem como eles publicarem isso. Alguém já passou por isso? Tem ideia do que podemos fazer? Desde já agradeço.

I added this file as Apple requested due to my app using UserDefaults, but it still complains when I upload it. This is the message: TMS-91053: Missing API declaration - Your app’s code in the “Production” file references one or more APIs that require reasons, including the following API categories: NSPrivacyAccessedAPICategoryUserDefaults. And this is my file, what's wrong? <dict> <key>NSPrivacyAccessedAPITypes</key> <array> <dict> <key>NSPrivacyAccessedAPIType</key> <string>NSPrivacyAccessedAPICategoryUserDefaults</string> <key>NSPrivacyAccessedAPITypeReasons</key> <array> <string>CA92.1</string> </array> </dict> </array> </dict>

I submitted my app to the App Store, but it keeps getting rejected based on the following issue: Guideline 5.1.2(i) - Legal - Privacy - Data Use and Sharing The primary purpose of the app is to encourage users to perform digital tasks in exchange for compensation, watch ads and/or perform other marketing-oriented tasks, which is not appropriate. Next Steps Review the app concept and incorporate different content and features. Resources Learn more about these requirements in guideline 5.1.2. Support Reply to this message in your preferred language if you need assistance. If you need additional support, use the Contact Us module. Consult with fellow developers and Apple engineers on the Apple Developer Forums. Help improve the review process or identify a need for clarity in our policies by suggesting guideline changes. I am struggling to understand why my app is continuously rejected for this reason. Could you please provide some guidance? Thank you very much! Screenshots for reference: https://ibb.co/f4cYtc7 https://ibb.co/28Wfwxf

Hi, I submitted my app, for the first time, the 2024-02-29. the same day I received this message: Hello, Thank you for submitting your app for review. We need additional time to evaluate your submission and Apple Developer Program account. Your submission status will appear as "Rejected" in App Store Connect while we investigate. However, we do not require a revised binary or additional information from you at this time.…… Since that I’ve no news from the app review team and no answer neither online in the appstoreconnect. Does anyone know what can I do? Is there any possibility to know what is going on or what is taking so long ? Thanks in advance. Fabio