Device Management

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Allow administrators to securely and remotely configure enrolled devices using Device Management.

Device Management Documentation

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How to access DEP device data from Apple Business Manager via API
I am currently working on a Visual Basic .NET project and aim to integrate an internal application with the Apple Business Manager API to access DEP (Device Enrollment Program) device data. Specifically, I would like to request any guidance on the following aspects: Generating a Valid Access Token: I am aware that JSON tokens are required to interact with the API, but I am unsure of the correct procedure to create a valid token for accessing the Apple Business Manager data. How to set permissions for accessing DEP Device Data: What steps do I need to follow to obtain the necessary permissions to read DEP device data from Apple Buiness Manager? Are there specific configurations or approval processes that need to be completed within Apple Developer Account oder Apple Business Manager account (which both uses same Apple ID)? API Endpoints and Documentation to access Business Manager by API: Could you please point me to the relevant APIs and endpoints for interacting with the DEP data? Which web requests to send where? Any documentation that outlines the API structure fur Business Manager access and how and where to obtain access tokens for it. Thanks for any assistance as I stuck here since it is ma first project accessing Apple APIs.
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855
Sep ’24
ManagedAppDistribution problem with getting the apps
Hello, We are trying to use the Managed App Distribution framework with our mdm following the documentation here : https://developer.apple.com/documentation/managedappdistribution But on the first load we don't get anything, the app keep getting stuck inside the following code without sending an error or getting the managed apps for try await result in ManagedAppLibrary.currentDistributor.availableApps { content = try result.get().map(Content.managedApp) } If we update the list of available managed apps in our mdm, the function execute and so we have all the apps displayed as expected, but if we close and re-open the app it'll again not display anything until we update the managed apps list. How can we fetched our managed apps at anytime and not only when the list is updated ? Why this method seems to be waiting for an update instead of just fetching the available managed apps when we call it ?
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680
Aug ’24
How to apply Managed App Configuration into the app installed via Declarative Device Management?
We want to set key-value pair (installation_token: xxxxx) into an app installed by MDM. Formerly we could set the key-value using Settings MDM command like this. <dict> <key>Command</key> <dict> <key>RequestType</key> <string>Settings</string> <key>Settings</key> <array> <dict> <key>Configuration</key> <dict> <key>installation_token</key> <string>xxxxxxx</string> </dict> <key>Identifier</key> <string>com.cloudflare.cloudflareoneagent</string> <key>Item</key> <string>ApplicationConfiguration</string> </dict> </array> </dict> We can still use this for the apps installed withInstallApplication MDM command, however we cannot apply this configuration into the app using Declarative Device Management. When we try it, we got an error like this. <dict> <key>CommandUUID</key> <string>.............</string> <key>Settings</key> <array> <dict> <key>ErrorChain</key> <array> <dict> <key>ErrorCode</key> <integer>12008</integer> <key>ErrorDomain</key> <string>MDMErrorDomain</string> <key>LocalizedDescription</key> <string>Could not modify apps managed by Declarative Device Management.</string> <key>USEnglishDescription</key> <string>Could not modify apps managed by Declarative Device Management.</string> </dict> </array> <key>Identifier</key> <string>com.cloudflare.cloudflareoneagent</string> <key>Item</key> <string>ApplicationConfiguration</string> <key>Status</key> <string>Error</string> </dict> </array> How can we work with managed application configuration with DDM?
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794
Jul ’24
App Custom URL to be blocked to Managed Apps only
My application supports Custom URL Schema which is used to perform an open operation. My application is used as a helper app for MDM, hence it will be installed as a Managed Application. I want only the other Managed Applications to be able to invoke the Custom URL Schema and not allow it for unmanaged applications. Is there any such provision provided by Apple MDM protocol?
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758
Jun ’24
App whitelist profile working on supervised iPhone, but not on paired Watch
Hello, I’ve run into an issue with a configuration profile on my supervised iPhone. I’m wondering if anyone here might be able to help? The profile contains the allowListedAppBundleIDs key within the restrictions payload. My Apple Watch is paired with the iPhone. The iPhone was supervised manually with Apple Configurator, hence the Apple Watch has not been directly supervised itself. The profile works completely as expected when installed on the phone. As soon as the profile is installed on the iPhone, I can witness the apps on the Apple Watch rearrange themselves as some apps are hidden. So clearly the profile is applying its restrictions to the Apple Watch to some degree. My issue however is that apps listed in the whitelist are hidden from the Watch. The apps that are missing from my Watch are Walkie Talkie, Find My Items, Find My Friends, Messages, Alarm, Remote, Now Playing, Sleep, Meditation and Heart Rate. This is despite the following bundle IDs being listed in the whitelist array: com.apple.findmy.findpeople, com.apple.findmy.finddevices, com.apple.HeartRate, com.apple.SessionTrackerApp, com.apple.NanoWorldClock, com.apple.findmy.finditems, com.apple.Mind, com.apple.NanoOxygenSaturation, com.apple.watchmemojieditor com.apple.NanoSleep com.apple.NanoNowPlaying com.apple.noise com.apple.tincan com.apple.NanoRemote com.apple.NanoAlarm com.apple.private.NanoTimer com.apple.NanoStopwatch I’ve done some testing, but not sure what I’ve found really. I’ve so far identified 3 scenarios. Scenario 1: I have the whitelist profile installed on the iPhone. I download an app that appears in the whitelist from my watch (or at least its iPhone version does). The apps show up on the iPhone automatically and can be launched there. These apps cannot be launched on the watch. Scenario 2: I downloaded a few apps to my watch, that didn’t automatically install on my iPhone at the same time. They were on the whitelist. These ones couldn’t be launched from my Watch. I then downloaded them to the iPhone and they could be launched there (since they were on the whitelist). Scenario 3: A couple of 3rd party apps on the whitelist could be downloaded and launched from the watch with the whitelist installed. It seems as though there are different kinds of Apple Watch app and this is what I’ve read elsewhere. First of all there are Watch-only apps, which do not automatically install a companion iPhone app. Secondly there are companion apps, which when installed from the Watch App Store download their companion app to the iPhone in the background. Someone please correct me - I’m bound to be overlooking something here. So maybe the apps that when installed from Watch automatically install on iPhone and can only be launched from the iPhone have a separate bundle ID for their Watch app which I haven’t included? Apps that are on the whitelist AND do not automatically install an iPhone app AND can be launched from the Watch, include: solstice What3words So maybe these do not need a companion app, but have the same Bundle ID as their iPhone app? However, I’m still not sure why many stock Apple Watch apps are missing from the Watch…. The most obvious answer is that I’ve got their Bundle IDs wrong, but I don’t think I have given I extracted the bundle IDs from the App Store pages of the Apple WatchOS apps. I noticed at this Apple Support page (https://support.apple.com/en-gb/guide/deployment/dep34c5cd30f/1/web/1.0) that there is no mention of whitelisting or blacklisting apps on WatchOS using MDM, yet something definitely happens on the watch when the configuration profile is installed on the iPhone. Furthermore, if I tap on a configuration profile, which comprises a blacklist, on my iPhone it will ask me if I want to install it on the iPhone or Watch. The same pop-up question doesn’t happen when the profile contains a whitelist. All this to say, I’m massively confused as to why I can’t get this working. I’d really appreciate anyone’s advice which is bound to be expert. Thank you
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1.5k
Jun ’24
enable Declarative management on DEP device
Hi, I am trying to enable declarative management on my device ( it is already enrolled as a sharedIpad with DEP). When sendind the command, the device's response contains an error. It is not acknowledged. Either on the device channel or on the user channel. The device channel returns : 'ErrorChain': [{'ErrorCode': 4, 'ErrorDomain': 'RMErrorDomain', 'LocalizedDescription': 'Feature Disabled: Device Channel.'}], 'Status': 'Error', and the user channel returns : 'ErrorChain': [{'ErrorCode': 12021, 'ErrorDomain': 'MDMErrorDomain', 'LocalizedDescription': '“DeclarativeManagement” is not a valid request type.', 'USEnglishDescription': '“DeclarativeManagement” is not a valid request type.'}], 'Status': 'Error', Does DEP device support declarative management? Thanks.
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1.4k
Oct ’22