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I Recently Dealt With a Problematic Customer, and It’s Really Stressful
I was recently contacted by someone I would consider a problematic customer, and honestly, it has been really stressful. The situation hasn’t completely ended yet, so it’s still on my mind. I can’t share the details, but since this is my first time dealing with something like this, I feel pretty anxious and overwhelmed. I’m also worried that this person might spread negative rumors or say bad things about my app. Has anyone else experienced something like this?
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240
2d
Activity Monitor crashes on launch with SIGKILL "Code Signature Invalid" — survives full macOS reinstall, dyld_process_snapshot_get_shared_cache failed
Hi all — looking for insight on a stubborn Activity Monitor crash on macOS 26.4.1 (25E253) that has me stumped after a full system reinstall. Symptoms Activity Monitor crashes immediately on every launch, regardless of method (Spotlight, Launchpad, Finder, open command). The icon appears in the Dock for ~28ms and vanishes. No error dialog. Reproducible 100%. Crash signature
1
0
125
5d
Ghost Hackers
For 4 months I’ve contacted apple support spoken with sr advisors been to the Apple Store and still nothing has been resolved. I’ve changed phones phone numbers iCloud addresses and still this hacking continues. I was told by a sr advisor this am after screen share to contact the engineer dept which either apple has blocked me from doing so or these obsessed hackers. There’s screen shots and information that I want to share with these engineers yet have not found a way to connect , are these files even being attached?
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0
187
1w
Regression: iPhone SE 2 Smart Battery Case data pass-through broken for wired CarPlay since iOS 26
Environment: • Device: iPhone SE (2nd Generation) • OS: iOS 26 (Internal Build/Public Release • Accessory: Official Apple Smart Battery Case Vehicle: Wired CarPlay compatible head unit Issue Description: After upgrading to iOS 26, the official Smart Battery Case no longer supports data pass-through for wired CarPlay on the iPhone SE 2. While the case still charges the phone normally, the vehicle fails to recognize the device as a CarPlay source when connected via the case's Lightning/USB-C port. Troubleshooting performed: Direct Connection: Connecting the iPhone directly to the car (without the case) works perfectly. CarPlay launches immediately. Cross-Version Check: This setup was fully functional on iOS 18. The issue started immediately after the iOS 26 update. Isolation: Tested with multiple certified cables and different vehicles; the failure only occurs when the Smart Battery Case is in the chain. Analysis: This appears to be a driver or protocol regression in iOS 26 specifically affecting the data bridge of the Smart Battery Case on the SE 2 platform. Request: Is anyone else seeing this on older Touch ID devices? I have captured sysdiagnose logs during a failed connection attempt and am looking for the best way to escalate this to the engineering team for a fix in the next point release.
0
0
421
1w
Numbers spreadsheet won't open
Hi. I’d appreciate any advice regarding the issue described below. Steps to reproduce the problem: Access iCloud.com from Safari on my Mac mini using my account. Create and save a Numbers spreadsheet. Access iCloud.com from Safari on an iPhone SE (2nd generation) using the same Apple account. Tap the file icon of the saved Numbers spreadsheet. Safari navigates to “about:blank” and displays an error message. Error message: **This spreadsheet is unavailable. The owner stopped sharing, or you do not have permission to open this spreadsheet. ** I used to be able to view these files, but now none of the spreadsheets will open. Environment: Intel Mac mini (2018) macOS Sequoia 15.7.7 Safari 26.3 iPhone SE (2020) iOS 26.5 Beta 4 What I’ve tried: Suspecting a Safari issue, I installed Google Chrome on the iPhone and tried accessing iCloud.com, but encountered the same error. Installed the Numbers app on the iPhone and accessed the files on iCloud — they open successfully. Created and saved a new file using the Numbers app on the iPhone, then tried accessing it via Safari and Chrome through iCloud — the same error occurs. Additional information: Other files on iCloud (such as Notes) can be opened across devices without any issues. Installing the Numbers app on the iPhone allows me to view the files, but since I only need to view them (not edit or create new ones), I’d prefer not to install it if possible. This might be related to participating in the beta program (I’ve already submitted a report via Feedback Assistant). Would downgrading be advisable?
4
0
776
1w
GarageBand 10.4.14 deleting regions
Trying to use GarageBand 10.4.14 (from MacOS 26.5 (4) for podcast recording. It appears that when trimming or moving a region, the following region gets deleted. The only way to recover the deleted region is to close and reopen the original project. Any help or guidance welcome.
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0
98
1w
iMessage login loop after Tahoe 26.5 beta update
iMessage Authentication Loop on macOS Tahoe 26.5 Beta Issue Description: iMessage is stuck in a persistent login/authentication loop after updating to macOS Tahoe 26.5 Beta. The app repeatedly prompts for Apple ID and password. After entering credentials, it briefly attempts to sign in before returning to the login prompt or showing an "unknown error." This issue is isolated to the MacBook Air (M3); iMessage continues to work correctly on iPhone, iPad, and Mac mini. Related Forum Thread: Several other users are reporting identical symptoms here: https://discussions.apple.com/thread/256256620 Troubleshooting Steps Taken (All Failed): Standard Maintenance: Restarted Messages app, rebooted the MacBook Air, and verified Date/Time settings. Credential Management: Changed Apple ID password and attempted sign-in with new credentials. Manual Keychain Cleanup: Attempted to delete iMessage and com.apple.idms entries via Keychain Access UI (entries were persistent and could not be deleted). Terminal-Based Force Deletion: Executed the following commands to target specific registration tokens: security delete-generic-password -s "com.apple.facetime: registrationV1" security delete-generic-password -s "com.apple.imessage: registrationV1" Cache & Identity Purge: Cleared local authentication state and app caches: rm -rf ~/Library/IdentityServices/* rm -rf ~/Library/Caches/com.apple.Messages rm -rf ~/Library/Caches/com.apple.imessage Full Keychain Reset ("Nuclear Option"): Renamed the Keychains folder to force macOS to create a brand-new database: mv ~/Library/Keychains ~/Library/Keychains-old Followed by an immediate system restart. Current Status: Despite a completely fresh Keychain and cleared caches, the "unknown error" and login loop persist, suggesting a regression in the authentication subsystem of build 26.5.
1
0
454
1w
OS Tahoe 26.5
I face some problems with the following apps after downloading the OS Tahoe 26.5 (my iMac - 24inch,2023/Chip Apple M3/Memory 16GB) Appstore cannot connect to the internet Mail app have connection problem, cannot renew my mailbox as usual remark: will it be possible because I am using a VPN service so that it conflict with the new OS ?
1
0
566
2w
macOS 26, unresponsive and whole screen wide file finder popped up from app
After update macOS to 26, and Xcode to 26, there are issues with file finder popped up from an app, not the file finder of macOS itself. such as: when open Xcode, then click open existing project, or in a opened project, in top file menu, choose add local package dependency, in above cases, the popped out file finder is unresponsive and whole screen wide. However, the file finder of macOS works fine, the issue is in popped up file finder from an app, such as in Xcode, swift playground, trying the locate a file in MacBook. Even in edit this forum post, when I try to add a screen shot, press add image symbol, the popped up file finder is unresponsive and whole screen wide, same issue as in Xcode and swift playground. what is the cause of this issue, and how to correct it?
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0
150
2w
I shouldn't need to upload a new build just to change app description / keywords
Currently, to update the Description or Keywords, even a minor update (e.g. typo correction or add a single keyword), I need to go through the relatively lengthy process of submitting a new build, even if no changes to the app are required. Submitting a new build shouldn't be required for these superficial field changes since they only affect the storefront presence. Submitted suggestion to Feedback Assistant.
0
1
154
2w
[Bug] macOS 26.5 Beta 3 – All apps report no internet connection while network works in browser
After updating to macOS 26.5 Beta 3, all applications report no internet connection, even though the system is connected and internet works in browsers. App Store shows “No Internet Connection” Other apps (non-browser) also cannot connect to the internet Web browsers (Chrome) work normally Web browsers safari. not work Internet connectivity is confirmed (websites load correctly)
0
0
150
2w
iPadOS – WiFi “incorrect password” but WPA2 PSK is correct – need help interpreting sysdiagnose Join logs
Hi everyone, I’m troubleshooting a WiFi issue affecting some iPads on a WPA2-PSK network with captive portal. Problem: The iPad shows “incorrect password” when connecting to the SSID. The password is correct (validated with multiple devices). Other devices connect normally. After entering the password, the captive portal should appear, but it never does. What we see on the network side (Cisco WLC): Client associates successfully. RADIUS authentication is successful. Failure occurs during the 4-way handshake: Received EAPOL-key M2 with invalid MIC This causes deauthentication, which the iPad reports as “incorrect password”. From the iPad sysdiagnose (Entity_Join file): Entity_2026-04-15_10_23_39.529_Join Entity_2026-04-15_10_23_39.529_Join.csv Questions: Does anyone know how to interpret: reason status subReason values in Entity_Join logs? Specifically: What does reason = -3925 mean? What does reason = 1 mean? What does subreason = 524288 mean? Any insight into these codes or similar experiences would be really helpful. Thanks!
0
0
298
2w
Apple developer is hacking and cyber stalking me
I have a problem. I keep getting harassed by a person who says he works for Apple. I don’t believe I get routed to Apple tech support. I been getting looted out of my Apple ID without me knowing. They say they can see my screen and everything I do plus see me through my camera. I have factory reset my phone 3 times and deleted the eSIM changed my number three times plus made new Apple ID accounts. They send me Apple Store links that aren’t real and they say whenever I click them that I messed up. There are a bunch of fraudulent listings of me in spokeo and people finders that aren’t true but I can tell they’re about me. how do I find out who is doing this and how do I get them to stop
0
1
184
3w
Face ID hardware failure
What could be the possible reasons for my device getting a Face id hardware failure after updating the phone to 26.4.1? I am suspect there could be some failure connections between TrueDepth sensors and front camera. Can anyone try to help me here
0
0
88
3w
iOS 26.4.2(23E261)- iPhone 15 plus - charge slow
After updating to this version my phone charge very slow today 9am I start charging from 20% at 4pm it just got 70% charged what happen? It’s even longer time than I charge my EV
Replies
0
Boosts
0
Views
267
Activity
2d
I Recently Dealt With a Problematic Customer, and It’s Really Stressful
I was recently contacted by someone I would consider a problematic customer, and honestly, it has been really stressful. The situation hasn’t completely ended yet, so it’s still on my mind. I can’t share the details, but since this is my first time dealing with something like this, I feel pretty anxious and overwhelmed. I’m also worried that this person might spread negative rumors or say bad things about my app. Has anyone else experienced something like this?
Replies
0
Boosts
0
Views
240
Activity
2d
Activity Monitor crashes on launch with SIGKILL "Code Signature Invalid" — survives full macOS reinstall, dyld_process_snapshot_get_shared_cache failed
Hi all — looking for insight on a stubborn Activity Monitor crash on macOS 26.4.1 (25E253) that has me stumped after a full system reinstall. Symptoms Activity Monitor crashes immediately on every launch, regardless of method (Spotlight, Launchpad, Finder, open command). The icon appears in the Dock for ~28ms and vanishes. No error dialog. Reproducible 100%. Crash signature
Replies
1
Boosts
0
Views
125
Activity
5d
Swift Challenge 2026
I was one of the winner of Swift Challenge 2026 but haven't heard back from Apple regarding the awards we receive as a winner. Will we getting any communication regarding the certificate and the award?
Replies
2
Boosts
0
Views
209
Activity
5d
Ghost Hackers
For 4 months I’ve contacted apple support spoken with sr advisors been to the Apple Store and still nothing has been resolved. I’ve changed phones phone numbers iCloud addresses and still this hacking continues. I was told by a sr advisor this am after screen share to contact the engineer dept which either apple has blocked me from doing so or these obsessed hackers. There’s screen shots and information that I want to share with these engineers yet have not found a way to connect , are these files even being attached?
Replies
0
Boosts
0
Views
187
Activity
1w
Tester for My First Apple TV OS App
Hi internet friends! I'm looking for people to test my new Apple TV application. If you like movie and TV or indie created stories please let me know. Looking for honest feedback :) This is my first time building an application outside of my corporate job so I'm very excited!!!!
Replies
0
Boosts
0
Views
411
Activity
1w
Regression: iPhone SE 2 Smart Battery Case data pass-through broken for wired CarPlay since iOS 26
Environment: • Device: iPhone SE (2nd Generation) • OS: iOS 26 (Internal Build/Public Release • Accessory: Official Apple Smart Battery Case Vehicle: Wired CarPlay compatible head unit Issue Description: After upgrading to iOS 26, the official Smart Battery Case no longer supports data pass-through for wired CarPlay on the iPhone SE 2. While the case still charges the phone normally, the vehicle fails to recognize the device as a CarPlay source when connected via the case's Lightning/USB-C port. Troubleshooting performed: Direct Connection: Connecting the iPhone directly to the car (without the case) works perfectly. CarPlay launches immediately. Cross-Version Check: This setup was fully functional on iOS 18. The issue started immediately after the iOS 26 update. Isolation: Tested with multiple certified cables and different vehicles; the failure only occurs when the Smart Battery Case is in the chain. Analysis: This appears to be a driver or protocol regression in iOS 26 specifically affecting the data bridge of the Smart Battery Case on the SE 2 platform. Request: Is anyone else seeing this on older Touch ID devices? I have captured sysdiagnose logs during a failed connection attempt and am looking for the best way to escalate this to the engineering team for a fix in the next point release.
Replies
0
Boosts
0
Views
421
Activity
1w
Numbers spreadsheet won't open
Hi. I’d appreciate any advice regarding the issue described below. Steps to reproduce the problem: Access iCloud.com from Safari on my Mac mini using my account. Create and save a Numbers spreadsheet. Access iCloud.com from Safari on an iPhone SE (2nd generation) using the same Apple account. Tap the file icon of the saved Numbers spreadsheet. Safari navigates to “about:blank” and displays an error message. Error message: **This spreadsheet is unavailable. The owner stopped sharing, or you do not have permission to open this spreadsheet. ** I used to be able to view these files, but now none of the spreadsheets will open. Environment: Intel Mac mini (2018) macOS Sequoia 15.7.7 Safari 26.3 iPhone SE (2020) iOS 26.5 Beta 4 What I’ve tried: Suspecting a Safari issue, I installed Google Chrome on the iPhone and tried accessing iCloud.com, but encountered the same error. Installed the Numbers app on the iPhone and accessed the files on iCloud — they open successfully. Created and saved a new file using the Numbers app on the iPhone, then tried accessing it via Safari and Chrome through iCloud — the same error occurs. Additional information: Other files on iCloud (such as Notes) can be opened across devices without any issues. Installing the Numbers app on the iPhone allows me to view the files, but since I only need to view them (not edit or create new ones), I’d prefer not to install it if possible. This might be related to participating in the beta program (I’ve already submitted a report via Feedback Assistant). Would downgrading be advisable?
Replies
4
Boosts
0
Views
776
Activity
1w
GarageBand 10.4.14 deleting regions
Trying to use GarageBand 10.4.14 (from MacOS 26.5 (4) for podcast recording. It appears that when trimming or moving a region, the following region gets deleted. The only way to recover the deleted region is to close and reopen the original project. Any help or guidance welcome.
Replies
1
Boosts
0
Views
98
Activity
1w
Minimum Alarm Sound Settings in iOS 26.4.2
Since downloading iOS 26.4.2 my alarm level has increased despite remaining on the previous settings. All looks good on all settings but cannot work out how to regain the previous alarm clock level. Any support will be welcome 🙏
Replies
0
Boosts
1
Views
73
Activity
1w
iMessage login loop after Tahoe 26.5 beta update
iMessage Authentication Loop on macOS Tahoe 26.5 Beta Issue Description: iMessage is stuck in a persistent login/authentication loop after updating to macOS Tahoe 26.5 Beta. The app repeatedly prompts for Apple ID and password. After entering credentials, it briefly attempts to sign in before returning to the login prompt or showing an "unknown error." This issue is isolated to the MacBook Air (M3); iMessage continues to work correctly on iPhone, iPad, and Mac mini. Related Forum Thread: Several other users are reporting identical symptoms here: https://discussions.apple.com/thread/256256620 Troubleshooting Steps Taken (All Failed): Standard Maintenance: Restarted Messages app, rebooted the MacBook Air, and verified Date/Time settings. Credential Management: Changed Apple ID password and attempted sign-in with new credentials. Manual Keychain Cleanup: Attempted to delete iMessage and com.apple.idms entries via Keychain Access UI (entries were persistent and could not be deleted). Terminal-Based Force Deletion: Executed the following commands to target specific registration tokens: security delete-generic-password -s "com.apple.facetime: registrationV1" security delete-generic-password -s "com.apple.imessage: registrationV1" Cache & Identity Purge: Cleared local authentication state and app caches: rm -rf ~/Library/IdentityServices/* rm -rf ~/Library/Caches/com.apple.Messages rm -rf ~/Library/Caches/com.apple.imessage Full Keychain Reset ("Nuclear Option"): Renamed the Keychains folder to force macOS to create a brand-new database: mv ~/Library/Keychains ~/Library/Keychains-old Followed by an immediate system restart. Current Status: Despite a completely fresh Keychain and cleared caches, the "unknown error" and login loop persist, suggesting a regression in the authentication subsystem of build 26.5.
Replies
1
Boosts
0
Views
454
Activity
1w
OS Tahoe 26.5
I face some problems with the following apps after downloading the OS Tahoe 26.5 (my iMac - 24inch,2023/Chip Apple M3/Memory 16GB) Appstore cannot connect to the internet Mail app have connection problem, cannot renew my mailbox as usual remark: will it be possible because I am using a VPN service so that it conflict with the new OS ?
Replies
1
Boosts
0
Views
566
Activity
2w
macOS 26, unresponsive and whole screen wide file finder popped up from app
After update macOS to 26, and Xcode to 26, there are issues with file finder popped up from an app, not the file finder of macOS itself. such as: when open Xcode, then click open existing project, or in a opened project, in top file menu, choose add local package dependency, in above cases, the popped out file finder is unresponsive and whole screen wide. However, the file finder of macOS works fine, the issue is in popped up file finder from an app, such as in Xcode, swift playground, trying the locate a file in MacBook. Even in edit this forum post, when I try to add a screen shot, press add image symbol, the popped up file finder is unresponsive and whole screen wide, same issue as in Xcode and swift playground. what is the cause of this issue, and how to correct it?
Replies
0
Boosts
0
Views
150
Activity
2w
I shouldn't need to upload a new build just to change app description / keywords
Currently, to update the Description or Keywords, even a minor update (e.g. typo correction or add a single keyword), I need to go through the relatively lengthy process of submitting a new build, even if no changes to the app are required. Submitting a new build shouldn't be required for these superficial field changes since they only affect the storefront presence. Submitted suggestion to Feedback Assistant.
Replies
0
Boosts
1
Views
154
Activity
2w
iOS 26
Hello I was wondering if I could get iOS 26 i tried and I it said my age was uncommon in my reigen
Replies
1
Boosts
0
Views
137
Activity
2w
[Bug] macOS 26.5 Beta 3 – All apps report no internet connection while network works in browser
After updating to macOS 26.5 Beta 3, all applications report no internet connection, even though the system is connected and internet works in browsers. App Store shows “No Internet Connection” Other apps (non-browser) also cannot connect to the internet Web browsers (Chrome) work normally Web browsers safari. not work Internet connectivity is confirmed (websites load correctly)
Replies
0
Boosts
0
Views
150
Activity
2w
iPadOS – WiFi “incorrect password” but WPA2 PSK is correct – need help interpreting sysdiagnose Join logs
Hi everyone, I’m troubleshooting a WiFi issue affecting some iPads on a WPA2-PSK network with captive portal. Problem: The iPad shows “incorrect password” when connecting to the SSID. The password is correct (validated with multiple devices). Other devices connect normally. After entering the password, the captive portal should appear, but it never does. What we see on the network side (Cisco WLC): Client associates successfully. RADIUS authentication is successful. Failure occurs during the 4-way handshake: Received EAPOL-key M2 with invalid MIC This causes deauthentication, which the iPad reports as “incorrect password”. From the iPad sysdiagnose (Entity_Join file): Entity_2026-04-15_10_23_39.529_Join Entity_2026-04-15_10_23_39.529_Join.csv Questions: Does anyone know how to interpret: reason status subReason values in Entity_Join logs? Specifically: What does reason = -3925 mean? What does reason = 1 mean? What does subreason = 524288 mean? Any insight into these codes or similar experiences would be really helpful. Thanks!
Replies
0
Boosts
0
Views
298
Activity
2w
How do we get more information about the delivery status of the AirPods Max and certificate?
I was selected as one of the winners for the recent Swift Student Challenge, and I was wondering if we will get more information regarding the delivery of the AirPods Max 2 and the certificate? Were these already delivered? I haven't received any email about this, so I wanted to ask here.
Replies
4
Boosts
1
Views
1.4k
Activity
2w
Apple developer is hacking and cyber stalking me
I have a problem. I keep getting harassed by a person who says he works for Apple. I don’t believe I get routed to Apple tech support. I been getting looted out of my Apple ID without me knowing. They say they can see my screen and everything I do plus see me through my camera. I have factory reset my phone 3 times and deleted the eSIM changed my number three times plus made new Apple ID accounts. They send me Apple Store links that aren’t real and they say whenever I click them that I messed up. There are a bunch of fraudulent listings of me in spokeo and people finders that aren’t true but I can tell they’re about me. how do I find out who is doing this and how do I get them to stop
Replies
0
Boosts
1
Views
184
Activity
3w
Face ID hardware failure
What could be the possible reasons for my device getting a Face id hardware failure after updating the phone to 26.4.1? I am suspect there could be some failure connections between TrueDepth sensors and front camera. Can anyone try to help me here
Replies
0
Boosts
0
Views
88
Activity
3w