Unable to add a user on my app store connect. I get "This field is invalid" error each time. I have tried with a variety of different emails, same error.

Our organization has an active Apple Developer membership, but since last month, we’ve been unable to access our team information or manage certificates. Our apps are still active in App Store Connect, but we cannot update them. On the Developer account page, a “Join Now” button appears, but clicking it results in the message: “Your Apple Account is already associated with the account holder of a membership.” Additionally, this account was originally registered with an older email when it was used to create a personal developer account in 2015—nearly 10 years ago. We do not know if this is causing the issue. We have contacted Apple many times but no reply within one month. Any guidance or assistance would be greatly appreciated. Thanks!

I have been trying for the past month to complete the payment for the Apple Developer Program enrollment. However, every time I attempt the payment, it fails, and my account remains pending. I have tried contacting Apple Support multiple times, and each time a case ID is created, but I do not receive any response. I have also tried using different cards for the payment, but the issue persists. I am attempting to create the account from Bangladesh.

My membership got expired and I don't see the renew button anywhere on the website or the developer app. In my case, I have changed the developer account email address 6 months ago and the new email was not mapped for renewal that's why the renew button was not showing (I guess). I tried to reach to Apple support, the phone support wasn't available so I wrote couple of emails. After 48 hrs they have sent an email saying the new email address has been mapped but still I see no renew button. I added required funds and disabled the auto-renew option yet no hope. it's been four days still no replay from Apple. I was constantly checking for the phone support. Today I saw phone support was available so I immediately requested the call and explained the support staff about my situation and he fixed within a minute. so guys if you are facing similar issue and see no solution even after contacting multiple times via emails, wait for phone support and request a call. This is the fastest and efficient way to resolve this "renew" issue. add the required funds so that the subscription payment will be done instantly. Have a good day y'll

I'm using RevenueCat in a Flutter app to manage in-app subscriptions. On iOS, the subscription products load and display correctly when running in debug mode on a real device. However, when I upload the app to TestFlight, the products fail to load — I get an empty list or no products shown at all.

I'm trying to enroll in the Apple Developer Account, but when I click on "subscribe," I get an error message that says, "Your purchase could not be completed. For assistance, contact iTunes Support." I've already added UPI as a payment method in the App Store and added 100 rupees from UPI to my Apple account.

We had a work card attached to our developer's account. team ID 924RUYJZ34 dev ID 8771bf7b-31a9-4602-baae-02580fe5b6c4 Funds are debited from this card in other services, there are no problems with it, the amount in the account is sufficient. Our membership subscription did not renew automatically. The applications are blocked. We can't renew our subscription, there's no Renew button anywhere. There is no way to extend it on any device, web version, or anywhere else. We can't even cancel and re-arrange it, all the functions don't work. Please help us, how can we renew our subscription?!

My business is trying to renew our Apple Account. On renewal we get a message saying we’ll receiving an enrollment status email soon - we are yet to receive one and it’s been over a week. Our Apps have since been removed from the App Store. We have multiple cases open with Developer Support, the only response to date was with a number to call. That number was for consumer support and thus couldn’t help. How can we get hold of someone to assist? This is having a massive impact on our business.

I'm currently transferring an iOS app to a new Apple Developer account and following the process outlined in Apple’s documentation: 🔗 TN3159 - Migrating Sign in with Apple users for an app transfer The process for generating transfer_identifiers and migrating existing users is clear, and I don’t expect issues with that part. However, I have a question about preserving the user session after the transfer. My setup: The app uses Sign in with Apple via a backend-based authentication flow. On login, the app retrieves the authorization_code and sends it to the backend. The backend exchanges the code for tokens from Apple, including a refresh_token. That refresh_token is then used on the backend to validate the user’s identity on subsequent requests. My concern: Once I initiate the app transfer, migrate users, and update the backend with new Apple credentials (client ID, team ID, etc.), I assume that the existing tokens issued under the old credentials will become invalid. So my question is: Is there a way to maintain the user’s authenticated session through this transition without requiring them to manually sign in again? I’d like to ensure a seamless experience for users, if possible.

I checked privacy & security tab in settings but I dont see developer mode anywhere.

I am currently developing an Apple MDM solution as a vendor and have successfully obtained the Vendor Certificate from the Apple Developer Portal. However, when attempting to generate and upload the Certificate Signing Request (CSR) to the Apple Push Certificates Portal Portal Link. I encounter the error: "Invalid Certificate Signing Request." I have followed the official Apple documentation outlined here, but the issue persists. Doc Link Could you please guide me through the correct process to generate a valid CSR and successfully upload it? Any assistance would be greatly appreciated. Thank you for your time and support.

Have been trying to enroll in the Apple developer program, but every time after filling out all the forms and agreeing to the agreements, I'm being prompted with, "We are unable to process your request" repeatedly. I wanted to know what is the issue and how to fix it so I can properly enroll in the developer program

Hi there, Last week i was finally able to get through and purchase my membership for the Apple Developer Program. The problem is, even though I already paid, it keeps saying: "Purchase your membership. To continue your enrollment, complete your purchase now, Your purchase may take up to 48 hours to process." I've tried to reach out to apple developer support numerous times, but no reply whatsoever... What do i do at this point?

Hi, I am looking for work right now and not able to afford the Developer account/license, is it possible to remove all currently registered iPhone devices from my development account? All of the devices registered are long from the past and no longer available. How do I clear these out so I can test apps out against my current iPhone? Thanks! 😊

Hi, My admin account is locked and I have only one admin role account so that I can not maintain my applications that is published also I can not give permissions other developer account as admin role. I send mail and contact apple developer account support but no-one is helped me and they didnt answer me why my account is locked!!!. They didn't give me any support and help to retake my admin account and didn't reset my password although I sent my all documentation about my company. I am waiting for 15 days to solve this problem and distribute new release my application versions. So how can I recover my admin account ? Does anybody have any suggestion? Please contact with me.......... Opened Case IDs : 102546359173 , 102545233982 , 102548896020 Thanks,

When my users are using my app, I want to transmit encrypted information through a VPN, and I need to use the Packet Tunnel permission. How can I apply for the Packet Tunnel permission? Is it through a Hotspot Helper Request?

Hello, Preparing to use the app attest service documentation suggests we call attestKey(_:clientDataHash:completionHandler:) fewer than 100 requests per second. I had a question - Our app might theoretically hit this limit on launch. Would Apple be able to relax these limits or is this a hard limit?

Dear Apple Support Team, I am Tianwei Yue. I received your email this morning regarding the immediate termination of our Apple Developer Program License Agreement and Apple Developer Agreement, citing alleged fraudulent behavior and violations of certain terms. We are both surprised and deeply anxious about this decision. Firstly, the email mentioned that if we wish to file an official complaint under the applicable Platform Regulation, we could contact you via “Contact Us”. However, when I logged in with my account and clicked the “Contact Us” link, the system responded with “You’re not eligible to make this request.” We would appreciate guidance on how to properly submit an official complaint or if there is an alternative way to reach out for assistance. Secondly, I would like to emphasize that the “mathos ai” application operated under this account currently has over 3 million active users. Our application has consistently maintained a high user rating of 4.6 and a record of excellent service. The immediate deletion of our account has rendered the service inaccessible to a large number of customers who use Apple products, severely impacting their experience. We believe that this decision does not align with the shared values of customer care that both Apple and we have always upheld. We have always been proactive in handling user accounts, refunds, and payment issues, and we continuously strive to provide high-quality service to our users. Consequently, we are puzzled by the reason for the account suspension and believe that there might be some misunderstanding or miscommunication. We sincerely hope to connect with the relevant Apple personnel to understand the issue in detail and provide any necessary additional information to resolve any concerns and restore our service. Thank you very much for taking the time to read our email. We look forward to your prompt response so that we can resolve this issue and jointly safeguard the interests of our valued customers. Sincerely, Tianwei Yue

Dear Apple Developer Support Team, I am reaching out regarding an issue with completing the $99 payment for my Apple Developer Business account, which has already been verified. Despite several attempts, the payment process has not been successful. Here is a summary of my attempts: I tried making the payment using local bank cards from Sri Lankan banks (BOC, HNB, and Commercial Bank), but these were declined. Following your advice from my support ticket, I attempted payment using a foreign card while in Sri Lanka, but this also failed. Assuming the issue might be related to my location, I asked a friend in the UK to make the payment using her card. The transaction was processed successfully, but it has now been four days with no updates or progress. I would appreciate your assistance in resolving this matter as soon as possible. Please let me know if any further information is required to expedite the process. Thank you for your time and support.

So I got charged the annual developer fee on December 2024, and then again this February 2025. Worse, a few days after getting charged twice, I received an email from Apple saying my developer account subscription has been suspended due to failure in paying the annual fee. I already submitted a support ticket to Apple, but I haven't gotten a response yet. Is there something else I can do? Would appreaciate any help. Thanks!