Hi everyone,
I completed my Apple Developer account enrollment nearly a week ago (ID: G256C6S5Q2), but despite sending multiple emails to Apple Support, I haven’t received any confirmation or reply.
When I enter my account it is stuck on the "Complete your purchase" screen (I received payment confirmation) and nothing happened since then. I ’m eager to publish my app and get started on development, so I really need them to reach out to me—ideally with a call or a direct response.
Does anyone have any advice on how to escalate this issue or any tips on how to get Apple Support to contact me? Any insights or suggestions would be greatly appreciated.
Thanks for your time and support!
Apple Developer Program
RSS for tagCreate and deliver software for users around the world on Apple platforms using the the tools, resources, and support included with Apple Developer Program membership.
Selecting any option will automatically load the page
Post
Replies
Boosts
Views
Activity
How do I get a response from anyone after completing this web-form? I have paid subscription, sent ID documents months ago, but still cannot get past this page
Dear Apple Support Team,
I hope this message finds you well.
I am reaching out to seek clarification regarding the behavior and limitations of silent push notifications on iOS devices. Specifically, I would like to understand the following:
Frequency: Is there a defined frequency limit for how often silent push notifications can be triggered? If so, what is the recommended or maximum frequency for sending silent push notifications to avoid potential issues?
Notification Limit: Is there a specific limit on the number of silent push notifications that can be sent to a device within a given time frame? If there are any constraints or best practices, could you please provide guidance?
Understanding these details will help ensure optimal implementation and avoid potential disruptions for users.
I appreciate your time and assistance. Looking forward to your response.
Best regards,
Akhil
I enrolled for the Apple Developer Program on 19 June 2025 for my company. I was then requested to upload the necessary supporting documentation to proceed with the approval process which was done on the same day (19 June) with the case ID 102634582811. I have followed up with Apple nearly weekly since then and still have no concrete feedback or resolution to the status of my enrollment and what remediation is required if any.
I have done some research and approval for the Developer Program takes 3 weeks at most from what I have heard and read. Its been over two months and I feel as though the responses I am receiving are automated without any human intervention or review into my case. This has been a frustrating process which is drastically impacting business productivity as our ability to have access to the developer portal mean we cannot build and distribute our app to users.
I really hope this post can help provide some direction and at most a resolution
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Tags:
Accounts
Developer Program
Hi, i have my mispelled my name and cannot change it in any way. My simple Apple account is show ok but developer account is shown wrong. I think this makes my previous enrollments invalid as my name cannot be checked. How can i fix this?
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Tags:
Subscriptions
Developer Program
I've got a weird issue where Passkey fails, but only on developer.apple.com.
Here's how it manifests:
On portal, select "Sign In With Passkey"
Get prompted with TouchId (on my MacBook)
Portal says "can't verify your account"
However:
Sign in with Password works fine
Sign in with Passkey on any other website works fine
Not sure if it's related, but this appears to have happened around the time I had my logic board replaced. I did have weird issues with my iCloud account where I had to sign out of all devices, then sign back in. I assume this has to do with the hardware having the same serial number, but somehow appeared like a different computer in other ways.
Things I've tried:
In Passwords app, searching for "apple.com", I only see passwords, no passkeys. However, Safari password auto-fill always suggests the passkey entry first.
developer.apple.com does not appear to have any way of managing sign-in credentials
accounts.apple.com does not appear to be any way to manage passkeys.
Sign in with Passkey on iPhone also results in "can't verify your account".
Called AppleCare support, they were unable to help. Since Passkeys work for other websites, they believe this is a problem specifically with developer.apple.com. They suggested calling Developer support.
Called Developer support, they were unable to help. They said AppleCare Support is best suited.
Filled out Feedback (FB18185623)
System:
macOS 15.6
Safari 18.6
Has anyone else encountered anything weird like this? Is there any way to fix this? It would be nice if I could just delete the old passkey and create a new one. But I can't find any tool that will let me do that.
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Tags:
Developer Tools
Passkeys in iCloud Keychain
I'm successfully creating the AAR file on my system:
Manifest file:
{
"assetPackID": "my-ba",
"downloadPolicy": {
"essential": {
"installationEventTypes": [
"firstInstallation",
"subsequentUpdate"
]
}
},
"fileSelectors": [
{
"file": "file1.bin"
},
{
"file": "file2.bin"
}
],
"platforms": [
"iOS"
]
}
Command:
xcrun /Applications/Xcode-beta.app/Contents/Developer/usr/bin/ba-package my-ba.json -o my-ba.aar
I'm using Transporter on my Sequoia 15.6 system - when I'm uploading the AAR file, I'm getting the following error:
ITMS-91140: Invalid manifest file. Invalid manifest file. Your asset pack’s manifest file can’t be verified. Make sure it follows the manifest template, then upload again.
Full Debug Log:
full-transporter-output.txt
Why does it take 24 to 72 hours after registering a device on Apple Developer Account before it can be used for development and ad hoc distribution? Is there a way to update and process this information immediately?
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Looking for advice: I've been automatically rejected from Apple's Developer Program without an explanation.
Hi everyone,
It seems I’ve hit a brick wall, so I’m reaching out to see if anyone here has experienced something similar to this or has any advice or resources to share.
I recently attempted to enroll in the Apple Developer Program, but my application was immediately denied after submission. Within one second of submitting my driver’s license, the app stated that Apple was unable to verify my identity and that I needed to reach out to Developer Support for further assistance.
When I first contacted Developer Support for clarification, the representative was happy to help. After being taken off hold, she said she couldn't offer any more information, but assured me that I'd later receive an email with further details related to my account and next steps. However, instead of steps to resolve the issue, I received a denial email repeating the same message about being unable to verify my identity (screenshot attached).
I’ve since spoken to multiple representatives and supervisors, and, while everyone was initially polite and understanding, it changed after I was taken off hold.
Here’s what I’ve been told:
The decision is final, and there is no possibility of escalation or appeal.
The supervisors themselves, despite being the final decision makers, have no access to the specific reason for applicants’ denial and, thus, could not provide any additional details.
I was also invited to join Apple's “Xcode program,” which I found out just means they’ll allow me to buy Xcode from the app store and use it without a developer account (I already do that).
Every time a support representative reread the sentence about being “unable to verify [my] identity,” I responded by offering to provide additional forms of identification. However, that offer was never addressed.
The last senior advisor I spoke with stated to me over the phone that:
She was the highest authority on the matter.
There was absolutely no way to escalate the issue further; it was 100% impossible.
She physically did not have access to the reason for my denial.
Neither she nor anyone else at Apple was able to offer further assistance.
I asked this senior advisor to send me an email with the above points in writing, which she said she would do. However, the email I received was a virtual copy-paste of the email from the first support representative, stating the same few sentences verbatim.
This has left me deeply confused, especially as no specific reason for denial has been shared, and since I was explicitly denied any opportunity to address (or even get information on) potential issues.
I’d like to ask this community:
Has anyone else experienced this sort of immediate rejection and/or a refusal to disclose the reason for that rejection?
Are there specific guidelines or policies I may have unknowingly violated that I should review? If so, what could be the reason why they’re being withheld from me?
Are there any resources or alternative channels I can explore to resolve this issue?
I’m so thoroughly confused, and I’m genuinely at a loss with how to move forward. I appreciate any insight or guidance from this community.
Thanks so much for taking the time to read!
Best regards,
David
Hi everyone,
I'm trying to enroll in the Apple Developer Program, but I keep getting stuck in a frustrating loop.
After logging in, I’m asked to agree to the Apple Developer Agreement. I accept the terms, but then it redirects me to an error page that says:
“You’ve already agreed to the Apple Developer Agreement. Continue to your account or sign out.”
When I click “Continue to your account,” it just brings me back to the same agreement page—and the cycle repeats endlessly.
To make things worse, I can’t contact Apple Developer Support because I apparently need an active account to do so, which puts me right back into the same loop.
I’ve also tried enrolling from different Apple devices, but I keep receiving this error:
internal exception occurred
ErrorCode: 991991
ErrorMessage: The request cannot be processed at this time. Please try again later.
Has anyone else experienced this issue? Is there a known fix or workaround?
I’d really appreciate any help or suggestions on how to break out of this loop or get in touch with Apple support.
Thanks in advance!
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Can someone tell me how to unenroll from the developer program?
Things have moved several times, google doesn't help. How do I get to the MFi developer tech support site?
I tried already twice to enroll to the developer program and I'm stuck again at the same point after receiving an email from Apple program stating:
"Please note that we still need the documentation we requested two weeks ago in an email titled “Request for Enrollment Documents”."
Except I've never received such an email and I don't know which documents I should upload. I tried to contact by mail or phone the assistance but I never managed to succeed in having a response.
Thanks
Hi,
I have paid for a membership a couple of days now, but nothing happens why there is such a long time waiting (apple says 48hours),
please someone can help me
thank you
costgior1 @ gmail.com
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Tags:
Developer Tools
Accounts
Developer Program
Despite following all the support information and YouTube tutorials I cannot get my AirPods Pro 2 to take the OS 26 beta firmware. My iPhone 14 Pro Max showed the option once now it does not give me the option. I get it on my Mac mini (M2). It still doesn't update.
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Hi,
a few weeks ago I received this email:
"Notification of Apple Developer Program License Agreement (PLA) violation" by app_notification @apple.com.
Content was:
"We are writing to inform you that your company is not in compliance with the Apple Developer Program License Agreement (PLA).
Section 11.2 (Termination) states:
(g) if You engage, or encourage others to engage, in any misleading, fraudulent, improper, unlawful or dishonest act relating to this Agreement, including, but not limited to, misrepresenting the nature of Your Application (e.g., hiding or trying to hide functionality from Apple’s review, falsifying consumer reviews for Your Application, engaging in payment fraud, etc.).
Be aware that manipulating App Store chart rankings, user reviews or search index may result in the loss of your developer program membership.
Please address this issue promptly."
and indeed, there was a problem with an app, which I then fixed.
But then it started to become a little bit weird, which makes me think it could be a phishing attempt.
I asked them for more information, which app they are talking about, etc., but I only received this reply:
"Hello,
We would like to speak with you about your apps on the App Store.
Please provide a number where you can be reached and we will contact you at our next opportunity.
Sincerely,
Apple"
I replied to them I am currently on holiday and would like to clarify this via email and that I fixed the problems (they didn't tell me which app or what exactly was wrong, but I checked it by myself)
What was their reply?
Exactly the same as above:
"Hello,
We would like to speak with you about your apps on the App Store.
Please provide a number where you can be reached and we will contact you at our next opportunity.
Sincerely,
Apple"
So, I replied again and asked them if they could just tell me what is wrong and if this problem still exists, etc.
Their reply:
"Hello,
We would like to speak with you about your apps on the App Store.
Please provide a number where you can be reached and we will contact you at our next opportunity.
Sincerely,
Apple"
They basically sent me the exact same email 3x in a row without answering any of my questions or telling me any details. At this point, I am really not sure anymore if this legit or not.
I opened a support ticket with Apple and ask them if it's legit, but no reply so far.
Did someone made any similar experience on here?
Hello everyone,
I'm a developer who has been facing a significant issue with my Apple Developer account and the app submission process. I hope to get some guidance or assistance from the community or Apple support.
Timeline of Events
Four months ago: I prepared an app and submitted it to TestFlight for review.
Initial rejection: The app was rejected due to technical issues such as screenshots, app description, and insufficient permission explanations for features like location, camera, and microphone.
Resubmission after fixes: I carefully addressed all the issues mentioned by the Apple review team and resubmitted the app.
Second rejection: This time, the app was rejected citing general policy violations related to copyright issues. The rejection was vague, and I couldn’t understand the exact problem.
Further attempts: To resolve the issue, I removed all video, photo, and media content from the app and resubmitted it. However, it was still rejected for the same reason. I went through this process about 7-8 times, each time getting rejected without clarity on the root cause.
Account deletion notice: Eventually, I received an email stating that my account was set to be deleted in 30 days. This was alarming because I had been diligently trying to comply with Apple’s policies for months.
Deleting the app: To prevent any harm to my account, I decided to delete the app from my account within the 30-day period, effectively abandoning the project.
Account still deleted: Despite deleting the app, my account was still deleted after 30 days.
Discovery of similar app name: Later, I noticed that there was another app on the App Store with a name very similar to mine. For example, my app was named "ABcdefgh," and the existing app was "AB.cdefgh," with the only difference being the "." I believe this name similarity might have been the cause of the copyright issue, but it was too late as my account had already been deleted.
Contact with Apple Turkey: I reached out to Apple Turkey, and they were very attentive, spending about 40 minutes trying to help me. However, they ultimately informed me that they couldn’t intervene and that the issue could only be resolved through Apple America.
Attempts to contact Apple America: I tried filling out forms multiple times to contact Apple, but since I had deleted the app, I couldn’t see the responses from the team.
Impact of the Issue
This situation has been very distressing as I’ve lost my developer account and the ability to publish apps. My users are constantly inquiring about the iOS versions of my apps, and I’m unable to provide them due to this issue.
Request for Assistance
I’m seeking advice on how to resolve this issue. Specifically:
Has anyone else experienced a similar issue with app name similarity leading to account deletion?
Are there any specific steps I can take to appeal the account deletion?
Is there a direct way to contact Apple America for developer account issues?
Any guidance would be greatly appreciated.
Thank you for taking the time to read my post. I appreciate any help or suggestions you can provide.
Best regards.
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Tags:
Accounts
App Review
TestFlight
Developer Program
my apple dev membership expired, I can’t change anything so I went to support, case number 102637543521. They said it’s because I moved to a different country. I emailed them my proof of address then they stopped replying. Then I tried to start new support requests but nothing came back, I think I might be flagged by the system.
i need the membership to publish apps pls help
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
can i contact by telephone )
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Hello everyone,
I build and run the app in iPhone in developer mode but now i am trying to install and run the app in another iPhone in which i did not turned on the developer mode.
it installed but not opening without the Developer mode.
Is there any another way to install and run the app with Developer mode for one time.
If not then tell me the process how i can do publishing in testFlight or appStore.
Thanks
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Tags:
App Store
Xcode
Developer Program