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“Account Locked”

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Reply to Unable to sign into iMessage
This Mac has never been signed into iCloud, so that folder doesn't exist. I nuked the entire com.apple.soagent folder, emptied the trash, rebooted, and still unable to login, same error.(I was able to use the delete iCloud/Accounts technique on a different Mac to fix a b2 install issue.)
Topic: App & System Services SubTopic: Core OS Tags:
Jun ’15
Reply to El Capitan Beta 2 upgrade fails
Sure. If you have any trouble later, I'll try to help.As you'll see from the threads the problem seems to be that the final part of the update needs to access your iCloud account, the local files associated with which, beta 1 corrupted for quite a few. The solutions revolve around deleting those files my whatever means. Since you can't access the Recovery HD it'll have to be one of the following:If you have another mac, you can put your MP into Target Mode (Cmd+T held at boot) then delete them from there:<EL CAPITAN PARTITION ON MP>/Users/<YOUR HOME FOLDER>/Library/Application Support/iCloud/AccountsThen rebooting the MP.Failing that, there's always Single User Mode:Hold ⌘S on startupWait until the white text is completely finished scrolling down then type:mount -uw /cd /Usersls--- IDENTIFY YOUR USER FOLDER FOR THE NEXT LINE - TYPE IT AFTER cd WITHOUT MIXING UPPER AND LOWER CASE LETTERS ---cd YOURUSERFOLDERHERErm -r Library/Application Support/iCloud/Accountsreboot
Topic: App & System Services SubTopic: Core OS Tags:
Jun ’15
Reply to Gmail issue
Have similar issue I believe. I got notification that I had to go to Internet Center to change the gmail password. Except there is no place to change the password. (there should be an automatic dialog box that appears, it doesnt)I removed the gmail account, and went through the process to add it back to the system. Username/Pass then the Auth code, then the accept dialog box. Then I get error message : Failed to authenticate with Google, please try again laterQuite funny right? LOL
Topic: App & System Services SubTopic: Core OS Tags:
Jun ’15
Reply to Gmail issue
I haven't read many people having problems with gmail - a couple of people noticed a hang when trying to sync very large accounts for the first time, but that was also reported to have been fixed in DP2.Gmail accounts in Mail have such a history of issues that it's quite likely not connected with the fact that 10.11 is in beta.Have you tried removing your gmail account(s) from the System Preferences > Internet Accounts, rebooting and adding them again? It quite often fixes the problem (sorry it didn't seem to for you though JimMilton).
Topic: App & System Services SubTopic: Core OS Tags:
Jun ’15
Reply to El Capitan Beta 2 upgrade fails
Thank you.I will update you when I am home and on the system. Below is only a brief observation.You assumption is that during the update the Lontents of ~/Library/Application Support/iCloud/Accounts are corrupted. After 10.11 Beta 1 was installed and user created, all initial steps done and logged in into the account, Beta 1 was running fine.Before firing up the upgrade to Beta 2 , I removed rm -rf Accounts.After the upgrade the known situation with the hang. I can boot from another drive after powering down. but did not look what happened to the iCloud accounts. You think there are corrupted entries.-Horen
Topic: App & System Services SubTopic: Core OS Tags:
Jun ’15
Reply to El Capitan Beta 2 upgrade fails
If you can check, and there aren't, then there goes that theory - if they're there then it's definitely worth a shot to delete them and see.The command you used would have also removed the Accounts folder itself - probably not significant because it should be automatically recreated once OS X writes to it again - but, to the best of my knowledge, people who successfully used the workaround in various contexts deleted the files in the folder and not the folder itself.
Topic: App & System Services SubTopic: Core OS Tags:
Jun ’15
Reply to Gmail issue
As Max said, there are a number of threads about large GMAIL account issues. Very hard to pinpoint the underlying issue. I myself had this problem on El Cap Beta 1, raised a bug and couldn't get past it always stopping on 'Downloading Messages' even when left for 24+ hours. Onto El Cap Beta 2 and from minute 1 no issue at all with same account however couple of days on I am once again seeing it stick at 'Downloading Messages'. I would say that the issue appears more prevalent with GMAIL and Hotmail/Outlook accounts more than any other.I have pulled rowID data and sysdiagnose and uploaded to the bug I opened to see if anything can be gleaned from that data.In the meantime as Max said, best thing to do is removing and re-adding or another suggestion is to uncheck the 'Enable this account' option 1 by 1 (if you have more than 1 account) to try and isolate which one is causing you the issue.
Topic: App & System Services SubTopic: Core OS Tags:
Jun ’15
Reply to El Capitan Beta 2 upgrade fails
Well, one of the common symptoms in the two threads I linked you to was the hang with the progress bar at 3/4, so the kernal was loaded, the file-system checked out; my reading was that it got stuck waiting for one of the system services to finish initiating. Sounds like yours may not be making it that far.If it turns out to be unrelated to iCloud account (as is sounding increasingly likely), I'd suggest you do a NVRAM and SMC reset (if you haven't already) and boot with Verbose Mode (cmd+v). That should provide a clue. Once things get to that stage though, it's almost always quicker to rescue whatever is important via Target Mode, erase, and start again.
Topic: App & System Services SubTopic: Core OS Tags:
Jun ’15
Reply to What is device reset date?
I believe it is the date on which you can delete devices from the list of iOS device UDIDs associated with your account. It should be the date of your original iOS developer program expiry. Now that they have added a variable number of days to people's memberships, that date doesn't necessarily coincide with the membership renewal date any more. So they list it separately.You can delete devices before that date, but if you are at the 100 device limit then you still wouldn't be able to add new ones until after it.
Jun ’15
TIN (Tax Number) for non-US citizen to upload paid apps
Hi. I am a non-American Citizen and an individual Apple Developer.As you know, to upload my paid app to the App Store, I need to fill out the contract application with Apple and I need TIN (Taxpayer Identity Number) (Line 6, Form W-9), because every Apple developer needs to fill out the US Tax Form.Actually, I don't have that nine-digit number.I previously read several threads in different forums and also tried to enter nine 0 digits, but it gave me the following error:An account corresponding to your name/address and/or Taxpayer Identification Number has already been created. If you believe you are reaching this message in error, you may Contact Us.So how can I get this number in order to submit my app? I appreciate your help in this regard.
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Jun ’15
Reply to in app purchases
Two comments:1) under 11.14 ceratin there is a narriow path forward for playing content in an app that is purchased through means other than IAP. That might be a path forward.2) There is a simple way of doing this through IAP. You could sell a consumable Token. You could have 3 IAPs - 1 Token for $0.99, 5 Tokens for $3.99, 10 Tokens for ... you get it. E.g. The user can purchase '10 Tokens' 3 times. The app then records the number of Tokens purchased (e.g. 30) and decreases that number when the user makes a download of content (or reduces it by 2 for premium content - you get the idea). If you envision this content as 'non-consumable' then you might have to create some way to transfer the content to other devices owned by the same user. You could record the download info in the user's iCloud account for this purpose.
Topic: App & System Services SubTopic: StoreKit Tags:
Jun ’15
Reply to Ads showing after i transfer an App
To share my experience,I have two apps transferred from my previous account and just implemented iAd in the latest update. Both update of them are approved and ready for sale. However, the iAd goes to different accounts. One is still in the previous account and another in the current one.😕
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Jun ’15
Reply to Unable to sign into iMessage
This Mac has never been signed into iCloud, so that folder doesn't exist. I nuked the entire com.apple.soagent folder, emptied the trash, rebooted, and still unable to login, same error.(I was able to use the delete iCloud/Accounts technique on a different Mac to fix a b2 install issue.)
Topic: App & System Services SubTopic: Core OS Tags:
Replies
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Views
Activity
Jun ’15
Reply to El Capitan Beta 2 upgrade fails
Sure. If you have any trouble later, I'll try to help.As you'll see from the threads the problem seems to be that the final part of the update needs to access your iCloud account, the local files associated with which, beta 1 corrupted for quite a few. The solutions revolve around deleting those files my whatever means. Since you can't access the Recovery HD it'll have to be one of the following:If you have another mac, you can put your MP into Target Mode (Cmd+T held at boot) then delete them from there:<EL CAPITAN PARTITION ON MP>/Users/<YOUR HOME FOLDER>/Library/Application Support/iCloud/AccountsThen rebooting the MP.Failing that, there's always Single User Mode:Hold ⌘S on startupWait until the white text is completely finished scrolling down then type:mount -uw /cd /Usersls--- IDENTIFY YOUR USER FOLDER FOR THE NEXT LINE - TYPE IT AFTER cd WITHOUT MIXING UPPER AND LOWER CASE LETTERS ---cd YOURUSERFOLDERHERErm -r Library/Application Support/iCloud/Accountsreboot
Topic: App & System Services SubTopic: Core OS Tags:
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Jun ’15
Reply to Unable to sign into iMessage
Have you tried moving the iMessage account .plist to the desktop and rebooting?:/Users/<USER FOLDER>/Library/Preferences/com.apple.imservice.ids.iMessage.plist
Topic: App & System Services SubTopic: Core OS Tags:
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Jun ’15
Reply to Gmail issue
Have similar issue I believe. I got notification that I had to go to Internet Center to change the gmail password. Except there is no place to change the password. (there should be an automatic dialog box that appears, it doesnt)I removed the gmail account, and went through the process to add it back to the system. Username/Pass then the Auth code, then the accept dialog box. Then I get error message : Failed to authenticate with Google, please try again laterQuite funny right? LOL
Topic: App & System Services SubTopic: Core OS Tags:
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Jun ’15
Reply to Repair Permissions
No, your right, it's redundant. System file permissions are locked with SIP (System Integrity Protection a.k.a rootless) active.
Topic: App & System Services SubTopic: Core OS Tags:
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Jun ’15
Reply to Gmail issue
I haven't read many people having problems with gmail - a couple of people noticed a hang when trying to sync very large accounts for the first time, but that was also reported to have been fixed in DP2.Gmail accounts in Mail have such a history of issues that it's quite likely not connected with the fact that 10.11 is in beta.Have you tried removing your gmail account(s) from the System Preferences > Internet Accounts, rebooting and adding them again? It quite often fixes the problem (sorry it didn't seem to for you though JimMilton).
Topic: App & System Services SubTopic: Core OS Tags:
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Jun ’15
Developer Downloads page redirecting my to account management
I am trying to get an older version of Xcode, which I know can usually be found here:https://developer.apple.com/downloads/However, every time I try to go to that page, I get redirected to my AppleID account manage page. I tried clearing my cache but I still get redirected.Anyone know what might be wrong, or what I should do next?
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298
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Jun ’15
Reply to El Capitan Beta 2 upgrade fails
Thank you.I will update you when I am home and on the system. Below is only a brief observation.You assumption is that during the update the Lontents of ~/Library/Application Support/iCloud/Accounts are corrupted. After 10.11 Beta 1 was installed and user created, all initial steps done and logged in into the account, Beta 1 was running fine.Before firing up the upgrade to Beta 2 , I removed rm -rf Accounts.After the upgrade the known situation with the hang. I can boot from another drive after powering down. but did not look what happened to the iCloud accounts. You think there are corrupted entries.-Horen
Topic: App & System Services SubTopic: Core OS Tags:
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Views
Activity
Jun ’15
Reply to El Capitan Beta 2 upgrade fails
If you can check, and there aren't, then there goes that theory - if they're there then it's definitely worth a shot to delete them and see.The command you used would have also removed the Accounts folder itself - probably not significant because it should be automatically recreated once OS X writes to it again - but, to the best of my knowledge, people who successfully used the workaround in various contexts deleted the files in the folder and not the folder itself.
Topic: App & System Services SubTopic: Core OS Tags:
Replies
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Views
Activity
Jun ’15
Reply to Gmail issue
As Max said, there are a number of threads about large GMAIL account issues. Very hard to pinpoint the underlying issue. I myself had this problem on El Cap Beta 1, raised a bug and couldn't get past it always stopping on 'Downloading Messages' even when left for 24+ hours. Onto El Cap Beta 2 and from minute 1 no issue at all with same account however couple of days on I am once again seeing it stick at 'Downloading Messages'. I would say that the issue appears more prevalent with GMAIL and Hotmail/Outlook accounts more than any other.I have pulled rowID data and sysdiagnose and uploaded to the bug I opened to see if anything can be gleaned from that data.In the meantime as Max said, best thing to do is removing and re-adding or another suggestion is to uncheck the 'Enable this account' option 1 by 1 (if you have more than 1 account) to try and isolate which one is causing you the issue.
Topic: App & System Services SubTopic: Core OS Tags:
Replies
Boosts
Views
Activity
Jun ’15
Reply to El Capitan Beta 2 upgrade fails
Well, one of the common symptoms in the two threads I linked you to was the hang with the progress bar at 3/4, so the kernal was loaded, the file-system checked out; my reading was that it got stuck waiting for one of the system services to finish initiating. Sounds like yours may not be making it that far.If it turns out to be unrelated to iCloud account (as is sounding increasingly likely), I'd suggest you do a NVRAM and SMC reset (if you haven't already) and boot with Verbose Mode (cmd+v). That should provide a clue. Once things get to that stage though, it's almost always quicker to rescue whatever is important via Target Mode, erase, and start again.
Topic: App & System Services SubTopic: Core OS Tags:
Replies
Boosts
Views
Activity
Jun ’15
Reply to What is device reset date?
I believe it is the date on which you can delete devices from the list of iOS device UDIDs associated with your account. It should be the date of your original iOS developer program expiry. Now that they have added a variable number of days to people's memberships, that date doesn't necessarily coincide with the membership renewal date any more. So they list it separately.You can delete devices before that date, but if you are at the 100 device limit then you still wouldn't be able to add new ones until after it.
Replies
Boosts
Views
Activity
Jun ’15
TIN (Tax Number) for non-US citizen to upload paid apps
Hi. I am a non-American Citizen and an individual Apple Developer.As you know, to upload my paid app to the App Store, I need to fill out the contract application with Apple and I need TIN (Taxpayer Identity Number) (Line 6, Form W-9), because every Apple developer needs to fill out the US Tax Form.Actually, I don't have that nine-digit number.I previously read several threads in different forums and also tried to enter nine 0 digits, but it gave me the following error:An account corresponding to your name/address and/or Taxpayer Identification Number has already been created. If you believe you are reaching this message in error, you may Contact Us.So how can I get this number in order to submit my app? I appreciate your help in this regard.
Replies
4
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0
Views
9.6k
Activity
Jun ’15
Reply to in app purchases
Two comments:1) under 11.14 ceratin there is a narriow path forward for playing content in an app that is purchased through means other than IAP. That might be a path forward.2) There is a simple way of doing this through IAP. You could sell a consumable Token. You could have 3 IAPs - 1 Token for $0.99, 5 Tokens for $3.99, 10 Tokens for ... you get it. E.g. The user can purchase '10 Tokens' 3 times. The app then records the number of Tokens purchased (e.g. 30) and decreases that number when the user makes a download of content (or reduces it by 2 for premium content - you get the idea). If you envision this content as 'non-consumable' then you might have to create some way to transfer the content to other devices owned by the same user. You could record the download info in the user's iCloud account for this purpose.
Topic: App & System Services SubTopic: StoreKit Tags:
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Jun ’15