Having issues authorizing payment for Apple Developer Program

Developer Tools & Services Apple Developer Program Developer Program

Quaaac OP

Created Nov ’19

Replies 583

Boosts 10

Views 279k

Participants 441

Hey guys

I’ve been trying to pay for Apple Developer Program enrollment for about a week and still no luck. As well as I got from a small talk with the customer support – Apple never got my money. So it seems like my payment authorization fails all the time. But I don’t know what’s really going on.

Have any of you ever had issues like that?

Or maybe you just know what’s going on and how to fix it?

Answered by Apple Developer Support in 626670022

We do accept Russian credit cards to pay for the Apple Developer Program. If you've been unable to complete your order, please reach out to Apple Developer Program Support for assistance. Please note that you may be asked to provide verification details as part of the order completion process. We appreciate your understanding and apologize for any inconvenience.

Boost

Sothea Rio OP

Jul ’20

the same issue in cambodia :(

Olivertrilanka OP

Jul ’20

It's more than 1 month that I sucked with this issue and I have a deadline to release an app on apple. Calling Apple support doesn't help, I have called 5 times and talked with specialists, they just listen my issue and say that they couldn't follow it up since it's related to the Developer department! The only way to contact developer department is via email and sending email to them is useless too. Because they just respond with a copy-paste format and ask you if you had any previous purchases from Apple products. Even providing previous purchases with the same card doesn't help because they don't follow up the issue!!!!

zahrajamshidipay1 OP

Jul ’20

Hi everybody!
Unfortunately I'm facing the same issue. My orders get canceled after a few minutes and my cards don't get charged. I have called Apple Support and they said you should check with your bank. I checked card information with banks and it is correct. To be sure that my card info is correct, I bought a paid app from App Store with the same card and it worked fine. Also I tried paying the developer membership fee with other cards from other banks... They all result in the same issue...
I'm stuck and don't know what to do. PLZ some body help us!!

virajjhadav OP

Jul ’20

This issue need to be fixed because alot of people facing this issue apple should consider this issue seriously

The ultimate points to be followed for organization account are the email should be a organization one @domain.com and the payment need to be done with an international cards

I wonder apple if really caring about the cusotmer sevice

lichb0rn OP

Jul ’20

There will be no help here unfortunately. Customer support doesn’t pay any attention to this topic. Just open a ticket, maybe a lot of tickets will push this somewhere...

TBeppe OP

Jul ’20

The sam issue in Brazil. I have tried about 3 different credit cards.

khaled210680 OP

Jul ’20

its the most stupid thing i even seen , i tried 3 times and no success

how and why that is happening , if they don't accept visa card from other countries they need just to say it

i brought google account in 2 minutes with the same card

DispatchQueue OP

Jul ’20

I don't understand how they haven't fixed this issue after more than 6 months. It's like they're intentionally ignoring it.

RBerman OP

Jul ’20

Same thing, Israel. When they gonna fix this basic issue?

VaishaliUbhada OP

Jul ’20

Hi, All

Apple is really some think change policy or measure any think related location because I have trying with 3 account and 9 cards but not get success and many call to apple support but they always say issue is your bank side.
I have also contact my bank but all is good at bank side. I have using 9 cards so at list one card is working but not working at all.

Please let me help to how resolve this issue. I am working last 10 year with apple development but I never face this type of issue previously.

just_another_user OP

Jul ’20

Same here, trying to pay enrollment fee for a month with different credit cards from Israel. No luck at all.

Dois OP

Jul ’20

I'm from Singapore and am having the same issue as everyone else (call support is unhelpful and really just wastes your time).

I would like to chime in by saying F|_|CK Apple.

Thank you for reading this.

mingaudas OP

Jul ’20

Maybe I got lucky but I'm sharing my experience in case it helps somebody.

For a few weeks I'd been trying to get help from support but all of them replied with the same generic automated responses. The last time I filled a new support request I wrote everything the previous advisors requested and noted that I tried the solutions they suggested. I don't know if it's related but I emailed devprograms@apple.com directly like another user suggested here. They didn't reply to this email but the next day my last support request was assigned to a wonderful senior advisor. She called the next day and resolved my issue immediately by making a manual payment.

rushabhshah OP

Jul ’20

I am having the same problem; trying to make payment using multiple credit cards, both Indian and US based that have been used to make purchases on Apple before but to no avail. Apple support doesn't even reply to emails and at this point I feel pretty much stuck. It's been almost 45 days since I began this 'task' of getting Apple to accept my payment. I read about some people having luck with manual payment or wire transfers. I've written to Apple asking about the same, hope to get a reply.

infotechrvk OP

Jul ’20

Hey guys
from iceland

my first attempt of purchase 26/06/2020, got cancel several time try to fallow apple team directions order a new visa card, send them bank account details, identification photo, and check if my card working bought en app in app store but i am not able to purchase my development program, apple team stop replaying my emails now for 10 days, dose anyone knows why?

regards

Parth_0072 OP

Jul ’20

Hello Guys

I am also the same in a row to get apple developer purchases.
Unfortunately, I have been trying from 2 months every time orders get canceled by apple.

I've tried again now with a different credit card.

Follow that step maybe that helps you guys, I found that from google.
I just did same step now, I am waiting now!
Maybe it helps you guys.

Essentially everyone internationally is struggling to pay for the license. Apple blocks the payment if certain “unknown” conditions aren’t met.

Fortunately, I have found a solution to the problem, where a client of mine obtained her license in 24 hours by following these steps:

On your iPhone or any apple device you must download the apple developer app. Link is in the description.
Make sure the card you are going to buy the apple license with is the same card currently linked to your apple id. The card may not be linked to any other apple id. One apple id = one card.
Login to the apple developer app with your apple id and enrol in the apple developer program via the app.
If you encounter a delay of 24 hours, then email apple developer support and tell them your card can buy songs and apps so there is no reason it cannot buy an apple developer license.
If still not approved, follow up by buying a song or an app, and send apple support that snippet of your bank statement proving that your card does in fact work to purchase from Apple.

I've noticed some of the invisible checks done by apple:

They want you to have an existing apple id, not sure how old it must be.
They want you to buy the license while being logged into an apple device.
They want to verify you by making sure the apple id card matches the developer program payment card.
They would prefer if the purchase is made via the apple developer app.

Thanks :)

DispatchQueue OP

Jul ’20

Fortunately, I have found a solution to the problem, where a client of mine obtained her license in 24 hours by following these steps:
On your iPhone or any apple device you must download the apple developer app. Link is in the description.
Make sure the card you are going to buy the apple license with is the same card currently linked to your apple id. The card may not be linked to any other apple id. One apple id = one card.
Login to the apple developer app with your apple id and enrol in the apple developer program via the app.
If you encounter a delay of 24 hours, then email apple developer support and tell them your card can buy songs and apps so there is no reason it cannot buy an apple developer license.
If still not approved, follow up by buying a song or an app, and send apple support that snippet of your bank statement proving that your card does in fact work to purchase from Apple.

I've seen that solution too. The problems are:

Enrollment through the Apple Developer app isn't available in every country.
Apple support doesn't decide whether your order should be approved or not. So even if they wanted to help, the best they can do is give you an exception and allow a direct wire transfer. This is a workaround, not a solution, and doesn't happen all the time.

I haven't seen any solution that works for everyone, so I'm quite sure this is a problem on Apple's end and only they can solve it.

YelloRainbow OP

Jul ’20

Even this doesn't help. I'm wondering how is it possible that I could use my credit and debit cards on itunes and AppStore to buy apps and songs, but not on developer enrollment fee payment!
I have opened different ticket on developer support. When I send them the screenshot of my previous orders on Appstore and Itunes with the same payment method and the proof of billing address, they stop answering to my emails anymore!

Fortunately, I have found a solution to the problem, where a client of mine obtained her license in 24 hours by following these steps:
On your iPhone or any apple device you must download the apple developer app. Link is in the description.
Make sure the card you are going to buy the apple license with is the same card currently linked to your apple id. The card may not be linked to any other apple id. One apple id = one card.
Login to the apple developer app with your apple id and enrol in the apple developer program via the app.
If you encounter a delay of 24 hours, then email apple developer support and tell them your card can buy songs and apps so there is no reason it cannot buy an apple developer license.
If still not approved, follow up by buying a song or an app, and send apple support that snippet of your bank statement proving that your card does in fact work to purchase from Apple.

vinibblima OP

Jul ’20

Same problem here in Brazil. Just waiting for the support to reply :(

wwekingwwe OP

Jul ’20

I just had that issue myself, and I can't believe this issue is going on for that long! (Israel)

pkunzel OP

Jul ’20

I've bee trying for 2 months with no luck. The support tries to help but to no luck.

This feels like it is done on purpose. With so many people having this issue and not being able to "give apple money" for such a long time, it is hard to believe that they haven't found the issue or informed their support about the situation.

Hellboz OP

Jul ’20

The problem isn't with us, its with Apple itself. The payment page isn't connected to any of payment processors, so they even don't ask for CVV. So in this case they don't have the ability to take your money, that's why everytime we try we get payment authorization problem. Also they don't have numbers to call, for people that can't pay.

SO I FIXED MINE. How?? I had a friend in the UK and he opened a brand new Apple ID within the UK than I added my information with his address and then i paid with his CC. Everything went through in seconds, than Apple contacted through the phone and i confirmed my order. Now is everything good. This is the only way , but not the perfect way. Hope Apple fixes this soon.

philipyoungg OP

Jul ’20

@Hellboz I've considered that, but what about in app purchase? Taxes will be a nightmare with that.

kerwintblx OP

Jul ’20

This is shameful. For a company of this scale to keep silent about a problem

Olivertrilanka OP

Jul ’20

Sent email to Tim himself, developer support, sale support with no success. All the ways ends to the regional developer support and they don't even try to answer the emails. It's the most wired case that I have seen!

Does anyone have any other emails from the leadership?