It says: "There are still screenshot uploads in progress." when submit a new build

I'm submitting a new version of my app, and after click "submit for Review", it show that:

A few more items are needed in order to submit for review
The items listed below are required for submission:

  • There are still screenshot uploads in progress.

I didn't met this problem before. Is that mean I haven't upload all the screenshot required or it's still uploading the screenshots to App Store Connect's server? Cause before there is a "save" button after you drag images to the screenshots area, now you don't.And I think I have uploaded all the screenshots needed and I waited a day to try submit again, still the same.

What should I do?


  • We are having the same problem. The message that we receive is: Unable to Submit for Review The items below are required to start the review process: There are still screenshot uploads in progress. We have converted the images from jpg to png - no difference. We have deleted the images that that said image load error - no difference We have tried loading on different computers - no difference We have never had this problem before At first the images all show as having been loaded. There are no errors. Then we click submit for review, and all the images are greyed, and say that they are still uploading and are being processed. Some get the image loading error. When delete all the images and reload, it is not the same images that fail the image load test. This gives the impression that Apple does not value our time. There are 10 pages of people who have had this problem going back for over a year. This is unacceptable.

  • This is a server side problem and it is an embarrassment for apple not to even acknowledge the problem let alone fixing it. All developer-facing tools are hostile and issues filed using feedback assistant are completely ignored.

  • Please look each screenshots you uploaded, I found one and re-uploaded. It worked! Thanks!

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Replies

This issue didn't get fixed yet. I have my screenshots stuck there and can't submit the app
I am having the same issue as well. Tried everything that @aswinr2 tried also. If anyone finds a solution please let us know!
I too had this issue today and reported to Apple support. Waiting for there reply, probably a system issue on their side
I have the same problem ..
still going on...
Same issue here (are +1 posts helpful?).
So I'm not the only one having this issue at the moment. Write here if the situation gets solved.
Same Issue here.

I'm loading my screenshots to the App Store, as I always do, and they seem to be loaded Ok.

I can see the preview, but when I click on submit to revision the images dissapear and they show a Cloud on a greybackground, and I get the error warning.  "There are still screenshot uploads in".

It seems to be an Apple side problem, let's have a coffee and wait a for a while.


Same issue here. Waiting for upload app preview screenshot about two hours.
This has happened before to me as well. Writing just to report it's a bit unusual how it works this time. Adding an image that uploads okay but doesn't load when clicked. Once I switch versions back and forth - the gray image appears and we cannot submit.
Same issue here...
Same issue.
Same issue.
the same issue :(
Same issue here, tried out the workarounds shared here since 4 hours ago but to no avail. App Store please resolve this bug so that we can upload our app to production
Post not yet marked as solved Up vote reply of hnin Down vote reply of hnin