It says: "There are still screenshot uploads in progress." when submit a new build

Hi yadayado!

Sorry to hear this is happening. This message means there are screenshot uploads that were started but never finished. Normally if an upload fails, App Store Connect will report an error and delete the unfinished screenshot for you. But it sounds like in this case a failed screenshot did not get deleted successfully.

You can delete these yourself manually:

1. Go to your app version page where you see your screenshots.

2. Click “View All Sizes in Media Manager”. This should take you to a page with all available display types and sizes.

3. Click the “>” icon by each display size to expand every section.

Unfinished screenshots show as a grey placeholder icon instead of an actual screenshot. Normally these tell you someone else on your team is in the process of uploading a screenshot. But if that’s not the case, then it means a screenshot upload failed, and did not get cleaned up automatically. If you see any of these:

1. Hover your mouse pointer over the screenshot. A red (-) icon will appear over the top-left corner.

2. Click the (-) icon to delete the placeholder.

If you have more than one localization for your app, use the locale picker in the top-right corner of this page to check each localization.

Hope this helps!

I have the same issue. When I "View All Sizes in Media Manager" there are no grayed out screenshots for any device or language. The new App Store Connect site is very buggy, it times out more half the time when I try to save updates, and sometimes it won't allow screenshots to be re-ordered. I could try to delete and re-upload screenshots, but it's a lot, 5 apps x 5 languages x iPhone and iPad...there's no way that the App Store would be able to get through those uploads without even more stalled uploads. Also, if the stalled uploads are not visible to me now, deleting and re-adding may not clear the issue.

I have the same issue. And I don't have any grayed out screenshots for any device or language.

Hey guys, any ideas what I can do here? I'm stuck and I can't upload the latest version of our app :(

Hi bbrockit and terminapp!

I'm sorry this is happening. Please file a bug report with Feedback Assistant. In the report include your app's Apple ID (found on the App Information page in App Store Connect) as well as the platform (macOS, iOS, tvOS) and version number where you're seeing the problem.

Then post the feedback URLs back here.

Thank you!

i have the same issue, my app is ready for sale, there is a broken picture in that version. i remove the app from appstore but the issue is still there. life is begining difficulty. any help is appreciated

Hi all. On the "View All Sizes in Media Manager" page, be sure to check the iMessage App and Apple Watch App tabs for additional possible-failed screenshots. These tabs will show at the top of the page under the Media Manager header if they are relevant to your app.

And again if you still have trouble please post Feedback Assistant URLs with app info so we can look at your individual apps directly.

I have same problem.

Same problem, there definitely seems to be something broken in the new App Store Connect... no gray screenshot on my side either...

The issue for me was that even though I had 10 images uploaded per screen, for some reason there were still images in the upload queue. I managed to clear the queue by deleting the last image for every screen and reloading the page + deleting the last image over and over until there were only 9 images after a reload. Then I uploaded the last image again and the submission worked.

I have the same problem as well - no grey splash screen and Media Manager shows everything is fine. However I am receiving this error. Here is a link https://feedbackassistant.apple.com/feedback/7767863

I had the same error. If you want to spot in which listing the issue is, try to reorder items. If you cannot reorder them, then remove obstacle image and try to re-upload it.

Yes I confirm. Changing the order of items allows you to determine where the problem is and remove the incorrectly loaded item.

We are experiencing the same issue.
Tired everything suggested in the thread (reordering test, deleting last screenshot, looking for grey boxes/broken pictures), but the "There are still screenshot uploads in progress." error persists. So it's not possible to submit for review.

We reported the issue at: https://feedbackassistant.apple.com/feedback/7785455

We are also facing the same issue and we have also used the provided solution can. anyone help us to solve this issue.

Issue:--
A few more items are needed in order to submit for review
The items listed below are required for submission:
There are still screenshot uploads in progress.

I have the same problem.

I was unable to add Preview videos for days. It would just silently fail. No error or anything. There were no gray boxes in the Media Manager. The browser console did report a server error response of 409, but nothing useful (to me).

I tried using the command-line tool xcrun iTMSTransporter to upload the Preview videos instead, and I finally got a more-descriptive error:

Code Block 
Errors = [ERROR ITMS-10007: "There is another app preview upload already in progress. If you don't intend to make any app preview changes, remove the 'app_previews' element from your metadata.xml. To make changes, wait until the upload completes, do another lookupMetadata, and adjust the metadata.xml." at Software/SoftwareMetadata/SoftwareVersion/SoftwareVersionLanguageDetail/AppPreviewAssets]

The key part being:

Code Block 
There is another app preview upload already in progress.

So, my theory based on this, was that Apple’s server thinks one of my previous App Preview uploads via the App Store Connect website is still in progress. Maybe it got terminated in some strange way? But, whatever happened, it looks like a zombie upload has locked my app’s data and that’s why I’m unable to add any new previews via the website or iTMSTransporter.

I tried removing all previews and screenshots, then re-adding, to see if this would remove this lock, but it didn’t. Screenshots uploaded just fine again, but Previews were blocked.

THEN… UPDATE

Today, I tried uploading the iPad App Previews again and… it just worked!

I guess someone fixed it or the zombie states on the server side cleared somehow?

Anyway, there’s a new problem now! I set the Poster Frames on the newly uploaded iPad App Previews, which appeared to work ok. However, when I return to the Media Manager page, the Poster Frames were all black. I decided to just give up on setting Poster Frames and so tried to submit my app. But I got the error message everyone else here is getting:

A few more items are needed in order to submit for review
The items listed below are required for submission:
There are still screenshot uploads in progress.

It looks like the same zombie-upload problem, although now it’s for the Poster Frames (which I think is what the error is referring to, even though says “screenshot”). My guess some server code wasn’t able to finish setting the Poster Frame, crashed, and left it in a locked/zombie state again.

Update: I reported this to the Feedback Assistant too. Here's my link: https://feedbackassistant.apple.com/feedback/7791501

The issue still persists for us until today. Our report in the feedback assistant has still the status "Open".
It's a very unfortunate situation as "Submitting for review" has been impossible for days now cause of this error. Did anyone got the issue resolved so far?

Nope. I've been stuck for 5 days now. I hope they're aware of the bug and are trying to fix it.

Apple Engineers on this thread, any update?

Same issue here. "Fixed" it by deleting all screenshots and re-uploading. Painful, but you can right-click an image in the Connect record then Save Image As to a folder, I named them f1.png ... f10.png, saving you from having to actually re-created the images.

My App is now waiting for review.

OK, after spending literally a week dealing with this and not getting any useful responses from Apple, I managed to submit my app.

Firstly, the bug appears to be twofold:

1. There is no timeout on interrupted uploads. They’ll seemingly sit there forever, taking up one of your spots.

2. As a Connect Engineer has stated in this thread, interrupted uploads should appear as gray boxes in Media Manager so you can delete them and re-upload, but I think there’s a race-condition bug where interrupted uploads plus new uploads can exceed the limit of 10 screenshots for a device. So, there are more than 10 on Apple’s servers, but the UI only shows a maximum of 10. If the gray boxes are in view — great! — you can delete them. If not, you’re screwed.

(Side note: when you just drag and drop a whole bunch of screenshots for multiple devices into Media Manager the order always gets messed up eventually; they don’t follow the same filename sorting rules as Finder. So, you start madly dragging things into the correct order, right? I think this might be what triggers the race-condition bug.)

Anyway, to work around this, while it’s still a problem:

You need to delete every single screenshot and preview video. Once you’ve finished, they’ll start popping back! Some gray boxes, some things that look like the screenshots you just deleted. These seem to be the broken ones that exceeded the cap of 10 on Apple’s servers. Just keep on deleting. Refresh the page too. Then keep deleting, until every single piece of media has gone, and multiple page refreshes don’t bring any back.

The problem now is how to you re-upload all your media without the same bug popping back. It's tough. I spent a day trying to use the command-line tool iTMSTransporter but even though my uploads were validated and reported as being successful, the media never made it into App Store Connect. There were no useful error messages.

The only way I got it to work was by being CAREFUL. It literally took me 8 hours of trying to get it right. Here are some tips:

1. Have custom images for every device and screen size? Start dropping what you can. Re-use device images where App Store Connect allows it. If you spent time making screenshot and App Previews for every device, this is super sad. But, you have to do everything you can to limit the number of things you upload. The more you upload, the more can go wrong.

2. Only upload one device's media at a time. So, select all 10 screenshots, drag them in and wait for them all to upload. Then do the next.

3. If *any* upload results in the screenshots jumping around and changing order, you've hit the bug. Go back again and delete every single item (as described above) and start over.

4. Take care when swiping left and right to view all 10 images in Media Manager, if you swipe too far left while things are uploading, you'll trigger the browser's back function, which seems like it interrupts the uploads, leading to the bug.

5. Upload App Preview videos last, one at a time. DO NOT SET THE POSTER IMAGE. This is very brittle and can trigger the bug. You just have to live with the default.

I lost a week on this, it sucks. But, hopefully the guide will help someone on a tight timeline to navigate the bug.

As this issue remains still unsolved, I managed to work around this bug by these steps:
1) Delete all existing screenshots and previews using "Delete All" for each size/language
Note: "Delete All" also has a bug. After executing "Delete All" leave the app page and reenter it. You will eventually see one or two screenshots still present, which you have then to delete manually
2) Use the latest fastlane 2.150.0.rc4 to upload the screenshots (fastlane deliver).
Using fastlane makes sure you do not run into any UI bugs and also saves a lot of time (you can just upload all languages with one terminal command ).

Hi, I solved this issue using Google Chrome! The « gray screenshots » were not visible with Safari, but the Google Chrome browser shows them. So, remove the gray screenshots, reload them if you want, and it's OK.

I experienced the same issue after uploading numerous app preview videos and screenshots for an app submission. The work around I found was to go to the "View all sizes in media manager" page. Delete the last (10th) entry for all of my galleries. Then exit and navigate back to the same page. One of the device image galleries then showed a gray box at the end where the 10th image would be. I removed it, added back in the 10th images for my devices then submitted, and it worked. My guess is that Apple has a hard coded limit in the UI to not show more than 10 images. If an issue happens on upload, you'll never see the gray box to fix it if you already have 10 images.

Note, the same issue may exist with App Previews if you have the max of 3 of them. I only had 2 app previews per-device so didn't experience it.

Still experiencing this same issue, it's maddening! Reported with feedback assistant. Please App Store team correct this!