It says: "There are still screenshot uploads in progress." when submit a new build

I'm submitting a new version of my app, and after click "submit for Review", it show that:

A few more items are needed in order to submit for review
The items listed below are required for submission:

  • There are still screenshot uploads in progress.

I didn't met this problem before. Is that mean I haven't upload all the screenshot required or it's still uploading the screenshots to App Store Connect's server? Cause before there is a "save" button after you drag images to the screenshots area, now you don't.And I think I have uploaded all the screenshots needed and I waited a day to try submit again, still the same.

What should I do?


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yadayado
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  • We are having the same problem. The message that we receive is: Unable to Submit for Review The items below are required to start the review process: There are still screenshot uploads in progress. We have converted the images from jpg to png - no difference. We have deleted the images that that said image load error - no difference We have tried loading on different computers - no difference We have never had this problem before At first the images all show as having been loaded. There are no errors. Then we click submit for review, and all the images are greyed, and say that they are still uploading and are being processed. Some get the image loading error. When delete all the images and reload, it is not the same images that fail the image load test. This gives the impression that Apple does not value our time. There are 10 pages of people who have had this problem going back for over a year. This is unacceptable.

    —
    HRVHealth

  • This is a server side problem and it is an embarrassment for apple not to even acknowledge the problem let alone fixing it. All developer-facing tools are hostile and issues filed using feedback assistant are completely ignored.

    —
    RawMean

  • Please look each screenshots you uploaded, I found one and re-uploaded. It worked! Thanks!

    —
    msalihb

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Hi yadayado!

Sorry to hear this is happening. This message means there are screenshot uploads that were started but never finished. Normally if an upload fails, App Store Connect will report an error and delete the unfinished screenshot for you. But it sounds like in this case a failed screenshot did not get deleted successfully.

You can delete these yourself manually:

  1. Go to your app version page where you see your screenshots.

  2. Click “View All Sizes in Media Manager”. This should take you to a page with all available display types and sizes.

  3. Click the “>” icon by each display size to expand every section.

Unfinished screenshots show as a grey placeholder icon instead of an actual screenshot. Normally these tell you someone else on your team is in the process of uploading a screenshot. But if that’s not the case, then it means a screenshot upload failed, and did not get cleaned up automatically. If you see any of these:

  1. Hover your mouse pointer over the screenshot. A red (-) icon will appear over the top-left corner.

  2. Click the (-) icon to delete the placeholder.

If you have more than one localization for your app, use the locale picker in the top-right corner of this page to check each localization.

Hope this helps!
Posted by
App Store Connect Engineer
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  • This is not a solution. Please fix this. I f you don't know how, please escalate so that someone who knows how to fix it is informed about the problem.

    —
    RawMean

  • This works. You have to go through every screen shot, in every size and in every language. 150+ screen shots for my app in 5 languages. Eventually found the grayed out image under Spanish Mexico, deleted it, uploaded it again and I was able to submit.

    —
    larryricker

  • I don't even see any grey placeholder in mine but it is still blocking. Oh Apple!!

    —
    tamkoclarence
I have the same issue. When I "View All Sizes in Media Manager" there are no grayed out screenshots for any device or language. The new App Store Connect site is very buggy, it times out more half the time when I try to save updates, and sometimes it won't allow screenshots to be re-ordered. I could try to delete and re-upload screenshots, but it's a lot, 5 apps x 5 languages x iPhone and iPad...there's no way that the App Store would be able to get through those uploads without even more stalled uploads. Also, if the stalled uploads are not visible to me now, deleting and re-adding may not clear the issue.

Posted by
bbrockit
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I have the same issue. And I don't have any grayed out screenshots for any device or language.
Posted by
terminapp
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Hey guys, any ideas what I can do here? I'm stuck and I can't upload the latest version of our app :(
Posted by
terminapp
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Hi bbrockit and terminapp!

I'm sorry this is happening. Please file a bug report with Feedback Assistant. In the report include your app's Apple ID (found on the App Information page in App Store Connect) as well as the platform (macOS, iOS, tvOS) and version number where you're seeing the problem.

Then post the feedback URLs back here.

Thank you!
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App Store Connect Engineer
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i have the same issue, my app is ready for sale, there is a broken picture in that version. i remove the app from appstore but the issue is still there. life is begining difficulty. any help is appreciated
Posted by
danghoaidanh
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Hi all. On the "View All Sizes in Media Manager" page, be sure to check the iMessage App and Apple Watch App tabs for additional possible-failed screenshots. These tabs will show at the top of the page under the Media Manager header if they are relevant to your app.

And again if you still have trouble please post Feedback Assistant URLs with app info so we can look at your individual apps directly.
Posted by
App Store Connect Engineer
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  • This really helped our case. We checked the iMessage App and Apple Watch App tabs and saw some grey images. Thank you!

    —
    EpicQA
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I have same problem.
Posted by
pzygmunt
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Same problem, there definitely seems to be something broken in the new App Store Connect... no gray screenshot on my side either...
Posted by
andyz
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The issue for me was that even though I had 10 images uploaded per screen, for some reason there were still images in the upload queue. I managed to clear the queue by deleting the last image for every screen and reloading the page + deleting the last image over and over until there were only 9 images after a reload. Then I uploaded the last image again and the submission worked.
Posted by
backtick
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I have the same problem as well - no grey splash screen and Media Manager shows everything is fine. However I am receiving this error. Here is a link https://feedbackassistant.apple.com/feedback/7767863
Posted by
plamen_t
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I had the same error. If you want to spot in which listing the issue is, try to reorder items. If you cannot reorder them, then remove obstacle image and try to re-upload it.
Posted by
phatwerk
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Yes I confirm. Changing the order of items allows you to determine where the problem is and remove the incorrectly loaded item.
Posted by
pzygmunt
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We are experiencing the same issue.
Tired everything suggested in the thread (reordering test, deleting last screenshot, looking for grey boxes/broken pictures), but the "There are still screenshot uploads in progress." error persists. So it's not possible to submit for review.

We reported the issue at: https://feedbackassistant.apple.com/feedback/7785455
Posted by
hhtouch
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We are also facing the same issue and we have also used the provided solution can. anyone help us to solve this issue.

Issue:--
A few more items are needed in order to submit for review
The items listed below are required for submission:
There are still screenshot uploads in progress.
Posted by
fmfb
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