"An error has occurred" while saving Pricing tiers in Appstore Connect – for 2 days already

App Store Distribution & Marketing App Store Connect
jakub_rafaj OP
Created Sep ’22
Replies 33
Boosts 16
Views 6.3k
Participants 30

In Appstore Connect I'm getting "An error has occurred. Try again later." when trying to set up a price tier (Free) for our new app, which is ready to be submitted. The only missing part is a price, but each time a set up a "US $0 Free" tier and Save, the loading wheel spins for 2 seconds and then I got an error.

This is happening for 2 days already, I've tried using different apple ID, admin roles, app manager role.. Safari, Chrome... still the same error. Updating existing apps works fine though!

I'm also getting the same error when trying to update some Users in our Appstore connect account. All subscriptions are paid, logged out>logged in... We have about 160 apps in our account and this is happening only when creating new apps. Thanks for your help!

Replies  33
Boosts  16
Views  6.3k
Participants  30
AlexPop OP
Sep ’22

Yes we have the same problem

0
hanzketup OP
Sep ’22

Same here, really messing with my deadline.

1
IBAction OP
Sep ’22

Have the same problem

0
Lucky9 OP
Sep ’22

I am with the same problem. Is this normal??

0
saeedahmad OP
Sep ’22

i got same error any solution?

0
yuantan2017 OP
Sep ’22

Does anybody find any workaround or fix? Same here. It's frustrating the connect backend always has strange bugs.

0
saeedahmad OP
Sep ’22

@jakub_rafaj @AlexPop. did it fix? 

0
nabhya OP
Sep ’22

Same Here

0
ayob2k OP
Sep ’22

I'm having same error and i'm already late :(((( sad life

0
yuantan2017 OP
Sep ’22

the PATCH request to save the change is returning 409, which indicates a parameter error but I compared the json it sends, no error found. No idea what's going on.

0
SinchillaStudios OP
Sep ’22

I've been getting the same reply so it must be a sitewide error, please if anyone knows how to fix please let me know :)

0
Jabalico OP
Sep ’22

Same!!!

0
Babyyoda777 OP
Sep ’22

Same here incredibly frustrating. Did anyone manage to get past It?

0
ayob2k OP
Sep ’22

tbh apple connect developers are so bad, 3 days and still no fix what kind of support is that

1
jakub_rafaj OP
Sep ’22

SOLUTION FROM APPLE:

I've got a reply from Apple support as follows:

Follow this basic troubleshooting to attempt to solve it as this issue was previously reported and solved by our engineering team on August 8th.

  1. Make sure you are using the latest version of your browser.
  2. Clean the cache, cookies and history (all website data).
  3. Get out of your browser completely.
  4. Try again

I would also like to recommend that you try Safari, since our website is optimized for Safari.

If the error still appears, to better assist you, we need more information. Please provide the following: • Steps to reproduce the issue • Full-window screenshots or video illustrating the issue • Username of each user experiencing the issue • Web browsers that you were able to reproduce the issue in • Web browser version numbers • Apple ID of the In App Purchase

**Works for me! **

1
MatiMeza OP
Sep ’22

Not working for me either.

1
VVV52 OP
Sep ’22

Same error!An error has occurred. Try again later.(Pricing and Availability)

Answer/advice Apple support: https://support.apple.com/en-us/HT204098 or

Please provide the following, when you can:

  1. Steps taken to reproduce the issue
  2. Full-window screen recording illustrating the steps you took, up to where the error received
  3. Username of each user experiencing the issue
  4. Confirmation that the steps listed here have been completed
  5. Web browser and version number
  6. System information (device model and OS version number)
  7. Approximate date and time the error occurred (including time zone)
  8. The URL of the page
  9. Source code of the error page

To obtain the source code, right-click the error page and select Show Page Source. Please copy and paste the source code (do not attach it as a file) in a reply to this email.

After I receive the answers to the above, I can begin my investigation into the error you received.

Who will find solution,write us,please!!!

0
max_index_2022 OP
Sep ’22

Same error here. Hope this helps somebody from Apple to fix it...

DevTools: URL main.711bbc1a.js:2
PATCH https://appstoreconnect.apple.com/iris/v1/apps/1644160287 409

{errors: [,…]} errors: [,…] 0: {id: "58afe58c-9224-46f1-bfb0-8cfb1824a088", status: "409", code: "ENTITY_ERROR.RELATIONSHIP.INVALID",…} code: "ENTITY_ERROR.RELATIONSHIP.INVALID" detail: "PriceTier with id '0' does not exist." id: "58afe58c-9224-46f1-bfb0-8cfb1824a088" source: {pointer: "/data/relationships/priceTier/data/relationships/priceTier"} status: "409" title: "The provided entity includes a relationship with an invalid value"

3
makabaka1880 OP
Sep ’22

Can't open appstoreconnect even ...

0
VVV52 OP
Sep ’22

Guys,I do nothing and click usually save price and now price saved!Maybe, Apple bag fixed!

3
dChris23 OP
Sep ’22

I believe Apple fixed the bug - it is now working for me!

0
Jabalico OP
Sep ’22

It's now working.

0
JimmyYang OP
Sep ’22

Same problem here!

0
JimmyYang OP
Sep ’22

@dChris23 @Jabalico not working for me, did you do anything?

0
App Store Commerce Engineer OP
Apple
Sep ’22

For anyone reproducing still, please file feedback assistant ticket with the error details, screenshots, app name, ID, etc. http://feedbackassistant.apple.com

0
"An error has occurred" while saving Pricing tiers in Appstore Connect – for 2 days already
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