"An error has occurred" while saving Pricing tiers in Appstore Connect – for 2 days already

App Store Distribution & Marketing App Store Connect
jakub_rafaj OP
Created Sep ’22
Replies 33
Boosts 16
Views 7.2k
Participants 30

In Appstore Connect I'm getting "An error has occurred. Try again later." when trying to set up a price tier (Free) for our new app, which is ready to be submitted. The only missing part is a price, but each time a set up a "US $0 Free" tier and Save, the loading wheel spins for 2 seconds and then I got an error.

This is happening for 2 days already, I've tried using different apple ID, admin roles, app manager role.. Safari, Chrome... still the same error. Updating existing apps works fine though!

I'm also getting the same error when trying to update some Users in our Appstore connect account. All subscriptions are paid, logged out>logged in... We have about 160 apps in our account and this is happening only when creating new apps. Thanks for your help!

Replies  33
Boosts  16
Views  7.2k
Participants  30
AlexPop OP
Sep ’22

Yes we have the same problem

0
hanzketup OP
Sep ’22

Same here, really messing with my deadline.

1
IBAction OP
Sep ’22

Have the same problem

0
Lucky9 OP
Sep ’22

I am with the same problem. Is this normal??

0
saeedahmad OP
Sep ’22

i got same error any solution?

0
yuantan2017 OP
Sep ’22

Does anybody find any workaround or fix? Same here. It's frustrating the connect backend always has strange bugs.

0
saeedahmad OP
Sep ’22

@jakub_rafaj @AlexPop. did it fix? 

0
nabhya OP
Sep ’22

Same Here

0
ayob2k OP
Sep ’22

I'm having same error and i'm already late :(((( sad life

0
yuantan2017 OP
Sep ’22

the PATCH request to save the change is returning 409, which indicates a parameter error but I compared the json it sends, no error found. No idea what's going on.

0
SinchillaStudios OP
Sep ’22

I've been getting the same reply so it must be a sitewide error, please if anyone knows how to fix please let me know :)

0
Jabalico OP
Sep ’22

Same!!!

0
Babyyoda777 OP
Sep ’22

Same here incredibly frustrating. Did anyone manage to get past It?

0
ayob2k OP
Sep ’22

tbh apple connect developers are so bad, 3 days and still no fix what kind of support is that

1
jakub_rafaj OP
Sep ’22

SOLUTION FROM APPLE:

I've got a reply from Apple support as follows:

Follow this basic troubleshooting to attempt to solve it as this issue was previously reported and solved by our engineering team on August 8th.

  1. Make sure you are using the latest version of your browser.
  2. Clean the cache, cookies and history (all website data).
  3. Get out of your browser completely.
  4. Try again

I would also like to recommend that you try Safari, since our website is optimized for Safari.

If the error still appears, to better assist you, we need more information. Please provide the following: • Steps to reproduce the issue • Full-window screenshots or video illustrating the issue • Username of each user experiencing the issue • Web browsers that you were able to reproduce the issue in • Web browser version numbers • Apple ID of the In App Purchase

**Works for me! **

1
"An error has occurred" while saving Pricing tiers in Appstore Connect – for 2 days already
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