My team recently released an app to the iOS app store. We are trying to add the Smart App Banner to our website to promote the app, but the banner is not shown. When the page loads, there is a flash of an empty Smart App Banner before it is automatically dismissed. This happens on every page load. If I put use an app ID of other apps the banner appears. I've triple checked that I'm using the correct app ID. So it seems like it is an issue with my app. I can see my app in the App Store, so I know it's available. I've tested on multiple phones.
Hello everyone,
The original issue reported was resolved in recent versions of iOS and iPadOS.
The fix is available on iOS and iPadOS 16.2 or later.
For devices incompatible with iOS and iPadOS 16, the fix has also been back-ported to iOS and iPadOS 15.7.3 or later.
Note that loading a Smart App Banner requires connecting to App Store servers and the app must be available for sale in the App Store.
Additionally, for privacy reasons, a Smart App Banner is only supported in regular browsing, not Private Browsing.
Please confirm
- The device is running an OS containing the fix.
- The device can connect to the App Store.
- The app is available for sale in the App Store.
- You are not using Private Browsing.
If all four are true, please file a new bug report with complete information so the engineering team can investigate.
(I've tested as many examples as I can from the recent issues above and all work for me in iOS 16.6, for example.)
Thanks,
Jason.
