Sandbox subscription management - iOS 17

Question

David-Garmin OP

Created Sep ’23

Replies 4

Boosts 1

Views 2.1k

Participants 6

Hi,

We manage in-app purchases/subscriptions and their notifications in an server-to-server setup.

We currently updated one of our devices to iOS 17. The sandbox subscription management is still not working, we encountered the same issue on iOS 16. When trying to access the sandbox subscription management menu, the authentication steps works correctly, but after that we get a error screen with the message: Cannot Connect. There is a retry button, but the same error message is prompted, after it is pressed

We have this working on devices which have iOS 15.x versions.

Are there any investigations or updates on this subject? Are there any workarounds to make this work?

Thanks, David

Boost

Answer 1

Ainos OP

Sep ’23

Hello David, I had a similar issue when using sandbox user as the user of the iPhone. For me the fix was using sandbox user only in Settings->App Store-> Sandbox account, while the iPhone user (Settings->Apple ID) was a regular (not sandbox) user.

1

Answer 2

Safwans OP

May ’24

Hey David. I've been facing the same issue. Have you solved it?

1

Answer 3

bbridgesvb OP

Jul ’24

Hi, I'm also having this issue on iOS 17.4. Any updates on this? Going to Settings->App Store-> Sandbox account and managing subscriptions from there is producing the issue David described. Sandbox accounts a critical for us to test subscription changes to make sure users are able to purchase and give us (and Apple) money.

0

Answer 4

crysis21 OP

Aug ’24

Same issue here. I'm not able to sign in into my sandbox account. Apple nit picks your apps in the review process, but they can't fix their own issues for years.

0