Hello, I have an Apple Developer Enterprise account, and Apple Support has already enabled MDM for my account. I successfully downloaded and installed my MDM Vendor Certificate (it shows up in Keychain as MDM Vendor: [My Company Name] with its private key). Here’s what I’ve done so far: Exported the Vendor Certificate + private key as a .p12, then converted to .pem and .key using OpenSSL. Generated an unsigned CSR with CN=com.apple.mgmt.External. using OpenSSL. Attempted to sign the CSR using: my Vendor certificate the Vendor private key Apple Worldwide Developer Relations (WWDR) intermediate certificate OpenSSL smime -sign command with DER output Problem: Every time I try to upload the vendor-signed CSR to the Apple Push Certificates Portal, I get an error (CSR rejected). Sometimes OpenSSL even fails with “unable to load certificates” depending on how the WWDR certificate is included. My Questions: What is the correct OpenSSL command and certificate chain Apple expects for signing the CSR? Do I need to include any additional intermediates besides WWDR? Is there an official Apple reference example for generating the vendor-signed CSR that the Push Certificates Portal will accept? Any guidance from the community (or someone who has successfully done this end-to-end) would be greatly appreciated. Thank you, Sergio Sanchez

Hello, this may not be the correct place to ask this question so I apologize in advance if this is the case. We are currently having some issues when attempting to restore device back ups via iCloud that where previously enrolled to our MDM solution, as upon the restore no app data seems to be persisted over (we have tested restoring the backup on the same device and we have been able to have data persist between wipes) On the initial device we have ensured that the restrictions allowCloudKeychainSync allowManagedAppsCloudSync are set to true, and can see that the initial devices back up has the app data backed up, yet despite this data is not persisted when restoring from back up on a new device. On the device where the back up was initially done when restoring the applications are applied but indicated that they must be re-installed via our management console, once the app has been uninstalled and reinstalled the old data does show up, when applied to the new device our mdm solution pushes down the app.managed config but the device treats it as a new install. Could this possibly be due to us using Device Licensing when assigning apps? Or is it due to the intial device only performing a token update request when restoring and the new device going through the entire checkin proccess? Both devices are provisioned via DEP, and applications where assigned initially via VPP Any insight on this would be useful (For reference this is an MDM solution of our own making so we are attempting to sus out if there is a configuration issue we could be overlooking).

When an iOS 26.0 device is prepared in supervised mode, wifi connection screen is showing when the device is restarted. This wifi connect appears always on restart. I have tried using Apple Configurator GUI and Command line (cfgutil) command. In both cases, The behavior Wifi screen is showing up on restart for supervised mode. Cfgutil command: cfgutil -C {Certificate} -K {Key} prepare --supervised --name {NAME} --host-cert {Certificate} --skip-all Note: In non-supervised mode and other iOS, the wifi screen is not showing. Apple Configurator version: 2.18 iOS version: 26.0 Device model: iPhone 11 and above. Anyone else facing this issue? Any help is super appreciated.

Hello world! First post here. Developing my first app. It primarily targets supervised and MDM managed devices. A few questions: For supervised devices, is serial number available? I want to get the number and use it for app auto activation Is MDM required for supervised devices? Or, as long as a device is enrolled through Apple Business Manager? Which capacity shall I request for the app? Thanks so much!

Hello, this may not be the correct place to ask this question so I apologize in advance if this is the case. I am currently running into two specifc issues while continuing to implement the app.managed configuration which are quite frustrating and I will detail them below Unlike MDM where an application could be "reinstalled", by sending an install application command down for the same app DM does not have a similar mechanism which causes some issues as (while inconsistent) devices do not always respect the configuration sent down, and will not begin downloading VPP applications. They can be seen in the configuration when checking under VPN & Device Management but they do not return on a status report, alternatively and app will "install" but will have a cloud symbol next to it requiring a download (which I believe would be impossible on supervised devices without apple accounts/have restricted apple accounts associated to them). These apps are also reported incorrectly, as they return a managed response while being inaccessible. Both of these issues are solved by removing and reinstall applications (occasionally). Is there any easier way to trigger a re-install or is this the only way to trigger this? The Version element that can be optionally sent down does not seem to work (or if it does, does so inconsistently). A device will very happily download the application initially with the version element present, though when we detect an updated external ID from the VPP program and send down an updated configuration devices behave unexpectedly. Some have ignored it, some have responded back that a download has begun (with no download taking place and the application clearly still being the initial installed version as can be see in the apps page) or it just works, but there is not consistency. I realize a new UpdateBehavior object has been added to possibly handle this, but it is only supported in iOS 26 and above and there are plenty of people who do not have phones that can upgrade that far. Are there alternative ways to enforce an application update other than uninstalling and reinstalling the application without the version (or will sending down a config without a version after one was originally pinned force it to update to latest?) Kind Regards

Hi guys, I need to configure a VPN to work only for specific apps. I already have a supervised iPhone, and I’ve successfully configured the VPN, but right now it applies to the whole phone. I need it to work just for some apps. I tried using both Apple Configurator and iMazing, but I can’t find this option there.

Hello ! Currently, we have customers who use about 5,000 devices. In the case of ios26, the phone number is not acquired overall, and 18.x, 17.x, and 16.x are all acquired in half and not acquired in half. https://developer.apple.com/documentation/devicemanagement/deviceinformationcommand/command-data.dictionary/queries-data.dictionary It seems that it is the right behavior not to acquire it on the specification sheet. However, I wonder when it became impossible to acquire. (There are devices that can be acquired and devices that can't be acquired in the same os version.) Will the devices that are being acquired be blocked someday? When it was developed in 2019, it was in a state that could be acquired in full. I would also like to ask if there is an alternative way to get your phone number. Thank you.

I am currently working on a Visual Basic .NET project and aim to integrate an internal application with the Apple Business Manager API to access DEP (Device Enrollment Program) device data. Specifically, I would like to request any guidance on the following aspects: Generating a Valid Access Token: I am aware that JSON tokens are required to interact with the API, but I am unsure of the correct procedure to create a valid token for accessing the Apple Business Manager data. How to set permissions for accessing DEP Device Data: What steps do I need to follow to obtain the necessary permissions to read DEP device data from Apple Buiness Manager? Are there specific configurations or approval processes that need to be completed within Apple Developer Account oder Apple Business Manager account (which both uses same Apple ID)? API Endpoints and Documentation to access Business Manager by API: Could you please point me to the relevant APIs and endpoints for interacting with the DEP data? Which web requests to send where? Any documentation that outlines the API structure fur Business Manager access and how and where to obtain access tokens for it. Thanks for any assistance as I stuck here since it is ma first project accessing Apple APIs.

I'm trying to set up a configuration profile on a supervised device for a kid's phone. I want to force a VPN 100% of the time except for local network activity and some specific domains. Or at the very least, have a few apps go outside the tunnel. Apple makes this IMPOSSIBLE even though according to the documentation it should be possible. The IKEv2 vpntype has a key "OnDemandUserOverrideDisabled" which is supposed to prevent a user from toggling off the vpn, which obviously defeats the purpose of having it. However, as other users have posted, this DOES NOT WORK. So anyone can just turn off the vpn and be connected to the internet unprotected. On the "AlwaysOn" vpntype, the element "ApplicationExceptions" which would allow you to list a few applications that can go outside the tunnel DOES NOT WORK. This is critical because so many domains automatically block vpn servers and it's a huge pain. Also local network activity also gets blocked, which makes it impossible to connect to local devices. And there's no split tunneling possible with this vpntype. So basically, it's impossible. I WOULDN'T BE SURPRISED IF APPLE DID THIS INTENTIONALLY TO KEEP KIDS ADDICTED AND IN DANGER SO THEY USE THE PHONE MORE.

Here https://github.com/apple/device-management/blobelease/mdm/commands/information.device.yaml#L3246 it is mentioned that for querying Managed attestation certificate the ios device needs to have A11 Bionic and later, Wanted to understand how to get this information programmatically i.e is Apple sending chip information for iphone and ipad devices as part of some sample ? or is there a way to query this information from the device ? Here https://github.com/apple/device-management/blobelease/mdm/commands/information.device.yaml#L3246 it is mentioned that for querying Managed attestation certificate the macos device needs to have Apple Silicon, using IsAppleSilicon https://github.com/apple/device-management/blobelease/mdm/commands/information.device.yaml#L357 property is fine ? Can we use this field to determine if the device is Apple silicon ? Same question for Apple TV as well - How to get the information if a device is having A12 Bionic and later ? and same for Apple watch, how to know if a device is S4 and later ?

When a DeviceInformation command along with ManagedAttestion data in the query along with a new nonce and after 7 days last time we queried for fresh certificate, is there a possibility that a) we will get a DeviceInformation response without a Managed attestion certificte. OR b) We will get a cached certificate Also, what's the average increase in expected response time when we query Managed attestation certificate in DeviceInformation.

macOS devices- dep enrolled device - configured an email policy and it gets stuck on pending status. The rest of the policies and actions like lock device and scan device are executed successfully. While enrollment using DEP, if there is account creation config present in Dep configuration profile , At the time of enrollment we don't receive the user token and user channel is not present. The keys UserID and EnrollmentUserID in TokenUpdate is not present. As a result we can't successfully push the email policy. Is the inference correct or is there anything else we are missing out.

I got sent an activation code through one of these apple emails and it can’t access the code because I don’t know where to go. Please help if you can!

On October 4, 2024, the enterprise app we are using showed a "(app name) is no longer available" pop-up on certain devices and the app was not available. And if those users delete the app and reinstall it, "I can't install (app name) because I can't verify integrity, I can't install this app" pop up. The profile of the app was renewed in February this year, and membership, certificate, and profile were all not expired. Currently, the problem has been solved by re-deploying the app, Please tell me the cause of the phenomenon and how to take preventive measures.

**Hi Apple Developer Community, Good Morning ** My Personal MacBook Air M1: Mac OS: Sequoia, Version 15.0 Please note, this is my personal MacBook and I am the only one who is using it. I can see System Configuration, Configuration Profiles and Kerberos on my personal MacBook Air M1 System Folder ---> Library ----> Configuration profile, System Configuration folders ?. Attaching herewith the snapshot of the same. Can some throw light on the same. Do I need to remove the configuration profile, system configuration from my personal MacBook Air M1 which is seen in System Folder ---> Library ----> Configuration profile, System Configuration folders ? Also, I cannot edit the user in my name. **Kindly assist me with the same. Thanks and Regards,** Omkar

We are in the process of replacing the TripleDES algorithm with AES in our MDM solution. However, after switching the encryption algorithm, we encountered the following error on Apple devices during enrollment: Error: "-26275 error decrypting response payload (mdmclient(SCEP))" Do Apple devices support AES encryption during the enrollment process, or are there any known limitations that prevent its use? Technical Details: During enrollment, when the device attempts to install the Management Profile, it requests the MDM server to retrieve the device certificate from the SCEP URL. We send the certificate by creating Enveloped CMS content, using TripleDES as the algorithm identifier. If we switch the algorithm to AES, we observe the error mentioned above. We are also using TripleDES when preparing the CMS content for the enrollment profile, which works without issues.

We are doing application assignment to personal iOS devices that are enrolled in MDM via User Enrollment. However, we're experiencing some odd behavior when assigning licenses. We are getting back errors from the devices when doing assignments: code: 12064, domain: MDMErrorDomain, description: Could not retrieve licence for the app with iTunes Store ID 422689480. code: 2605, domain: DeviceManagement.error, description: No licence was found for app "com.google.Gmail". However, we are not seeing license exhaustion on the Apple Business Manager side for our location. We are not clear what would cause the 12064 or 2605 errors. We have tried re-sending the command to install the app, and we have tried un-enrolling devices and re-enrolling, as well as updating the VPP Token for the location. We have gathered sysdiagnoses from affected devices, but it's not clear what causes this. What other causes are there for 12064 and 2605 errors? How can we work around these?

Since this file is protected by SIP, it can't just be changed by an installer/app without prompting the user. If the user chooses to deny the request, the sudo file won't be updated with a security critical pam module. I need to insert our custom pam module into /etc/pam.d/sudo without the user being able to deny the operation.

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I'm developing an ACME server to issue identity certificates to macOS/iOS devices for MDM attestation, following RFC 8555. Per RFC, the client creates an order, performs authorization, verifies the challenge, and finalizes the order by submitting a CSR to the CA. In my setup, the CA sometimes takes longer to issue the certificate (around 50 seconds). According to RFC 8555, if certificate issuance isn’t complete after the /finalize call, the server should respond with an "order" object with a "processing" status. The client should then send a POST-as-GET request to the order resource (e.g., /order/<order_id>) to check the current state. If the CA still hasn’t issued the certificate, the server should return the order object with the same "processing" status and include a "Retry-After" header, indicating when the client should retry. The client is expected to poll the order resource at this specified interval with POST-as-GET requests. However, it seems the Apple ACME client ignores the "Retry-After" header and instead returns the error: "Profile failed - Order status is processing, not yet valid" immediately upon the first poll response with "processing." Apple ACME client deviating from the RFC documentation. Has anyone found a reliable solution to this issue? Or does Apple supports asynchronous order finalization? Ref -https://datatracker.ietf.org/doc/html/rfc8555#:~:text=A%20request%20to%20finalize%20an%20order%20will%20result%20in%20error,to%20the%20%22certificate%22%20field%20of%20the%20order.%20%20Download%20the%0A%20%20%20%20%20%20certificate. To work around this, I’m holding the /finalize call until the CA issues the certificate. This works when issuance is quick (under 20 seconds), but if it takes more than that , the client times out. Interestingly, the Apple ACME client’s timeout appears shorter than the usual 60-second URLSession default.