[https://vimeo.com/manage/videos/1051990313)
We are experiencing an issue where a user is unable to open our app on their iPhone 16 Pro Max running iOS 18.3. When the user selects the app, it begins to scale to screen size but then fades away without fully opening. It is unclear whether this is a crash or another issue.
To troubleshoot, we created a simplified version of the app containing only a single screen displaying "Hello, World." The user experiences the same issue with this version, leading us to believe there may be a device-specific setting or compatibility issue at play.
Steps the User Has Tried:
Checked device storage – over 200GB available
Offloaded and reinstalled the app
Deleted and reinstalled the app
Updated to iOS 18.3
Forced restart of the device
Reset network settings
Turned off VPN
Despite these steps, the issue persists. We would appreciate any guidance on potential causes or troubleshooting steps to resolve this issue.
Topic:
Community
SubTopic:
Apple Developers