Hi Apple Developer Support Team, I placed a membership order on 12/27/2025 — Order #W1642892477 — and I’m running into two issues: Possible duplicate charges I was first charged on the card ending **73, but the site then indicated the charge did not go through. However, I can see the deduction on my card. I then tried again using my second card ending **53, and I also see a deduction there. Please confirm whether both charges actually captured or if one is only a pending authorization. If both captured, please refund the duplicate charge. Membership still shows “Pending” Even though payment appears successful, when I log in my membership status still shows Pending. I also have not received any approval/activation/confirmation email. Could you please: Confirm the payment status for Order W1642892477 (including both cards), Activate my membership, and Let me know how long activation normally takes and whether there’s any action needed from my side? Thank you, Raymond.

Hello Apple Developer Support Team, I completed my Apple Developer Program enrollment directly through the Developer app on my iPhone. The identity verification and payment were successfully processed. However, when I log in via the web, I still see the message “Complete Your Purchase,” and my enrollment status appears as Pending. The system seems to be asking me to proceed with enrollment again, even though the process was already completed on my iPhone. Could you please review my account and clarify the current status of my enrollment? Thank you for your assistance. Kind regards

hello We found that our app had a lot of crashes on iOS 26. The crash stack showed [CBXpcConnection _sendBarrier]. The following is the crash log: Thread 0 name: com.apple.main-thread (cpu_usage: 0.00%) 1 libsystem_kernel.dylib _semaphore_wait_trap (in libsystem_kernel.dylib) 2 libdispatch.dylib __dispatch_sema4_wait (in libdispatch.dylib) 3 libdispatch.dylib __dispatch_semaphore_wait_slow (in libdispatch.dylib) 4 CoreBluetooth -[CBXpcConnection _sendBarrier] (in CoreBluetooth) 5 CoreFoundation ___CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ (in CoreFoundation) 6 CoreFoundation ____CFXRegistrationPost_block_invoke (in CoreFoundation) 7 CoreFoundation __CFXRegistrationPost (in CoreFoundation) 8 CoreFoundation __CFXNotificationPost (in CoreFoundation) 9 Foundation -[NSNotificationCenter postNotificationName:object:userInfo:] (in Foundation) 10 UIKitCore ___47-[UIApplication _applicationDidEnterBackground]_block_invoke (in UIKitCore) 11 UIKitCore +[UIViewController _performWithoutDeferringTransitionsAllowingAnimation:actions:] (in UIKitCore) 12 UIKitCore -[UIApplication _applicationDidEnterBackground] (in UIKitCore) 13 UIKitCore ___101-[_UISceneLifecycleMultiplexer _evalTransitionToSettings:fromSettings:forceExit:withTransitionStore:]_block_invoke_2 (in UIKitCore) 14 UIKitCore __UIScenePerformActionsWithLifecycleActionMask (in UIKitCore) 15 UIKitCore ___101-[_UISceneLifecycleMultiplexer _evalTransitionToSettings:fromSettings:forceExit:withTransitionStore:]_block_invoke (in UIKitCore) 16 UIKitCore -[_UISceneLifecycleMultiplexer _performBlock:withApplicationOfDeactivationReasons:fromReasons:] (in UIKitCore) 17 UIKitCore -[_UISceneLifecycleMultiplexer _evalTransitionToSettings:fromSettings:forceExit:withTransitionStore:] (in UIKitCore) 18 UIKitCore -[_UISceneLifecycleMultiplexer uiScene:transitionedFromState:withTransitionContext:] (in UIKitCore) 19 UIKitCore ___186-[_UIWindowSceneFBSSceneTransitionContextDrivenLifecycleSettingsDiffAction _performActionsForUIScene:withUpdatedFBSScene:settingsDiff:fromSettings:transitionContext:lifecycleActionType:]_block_invoke (in UIKitCore) 20 UIKitCore +[BSAnimationSettings(UIKit) tryAnimatingWithSettings:fromCurrentState:actions:completion:] (in UIKitCore) 21 UIKitCore __UISceneSettingsDiffActionPerformChangesWithTransitionContextAndCompletion (in UIKitCore) 22 UIKitCore -[_UIWindowSceneFBSSceneTransitionContextDrivenLifecycleSettingsDiffAction _performActionsForUIScene:withUpdatedFBSScene:settingsDiff:fromSettings:transitionContext:lifecycleActionType:] (in UIKitCore) 23 UIKitCore __64-[UIScene scene:didUpdateWithDiff:transitionContext:completion:]_block_invoke.218 (in UIKitCore) 24 UIKitCore -[UIScene _emitSceneSettingsUpdateResponseForCompletion:afterSceneUpdateWork:] (in UIKitCore) 25 UIKitCore -[UIScene scene:didUpdateWithDiff:transitionContext:completion:] (in UIKitCore) 26 UIKitCore -[UIApplicationSceneClientAgent scene:handleEvent:withCompletion:] (in UIKitCore) 27 FrontBoardServices __76-[FBSScene updater:didUpdateSettings:withDiff:transitionContext:completion:]_block_invoke.129 (in FrontBoardServices) 28 FrontBoardServices -[FBSScene _callOutQueue_maybeCoalesceClientSettingsUpdates:] (in FrontBoardServices) 29 FrontBoardServices -[FBSScene updater:didUpdateSettings:withDiff:transitionContext:completion:] (in FrontBoardServices) 30 FrontBoardServices __94-[FBSWorkspaceScenesClient _queue_updateScene:withSettings:diff:transitionContext:completion:]_block_invoke_2.cold.1 (in FrontBoardServices) 31 FrontBoardServices ___94-[FBSWorkspaceScenesClient _queue_updateScene:withSettings:diff:transitionContext:completion:]_block_invoke_2 (in FrontBoardServices) 32 FrontBoardServices -[FBSWorkspace _calloutQueue_executeCalloutFromSource:withBlock:] (in FrontBoardServices) 33 libdispatch.dylib __dispatch_client_callout (in libdispatch.dylib) 34 libdispatch.dylib __dispatch_block_invoke_direct (in libdispatch.dylib) 35 BoardServices ___BSSERVICEMAINRUNLOOPQUEUE_IS_CALLING_OUT_TO_A_BLOCK__ (in BoardServices) 36 BoardServices _BSServiceMainRunLoopSourceHandler (in BoardServices) 37 CoreFoundation ___CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ (in CoreFoundation) 38 CoreFoundation ___CFRunLoopDoSource0 (in CoreFoundation) 39 CoreFoundation ___CFRunLoopDoSources0 (in CoreFoundation) 40 CoreFoundation ___CFRunLoopRun (in CoreFoundation) 41 CoreFoundation __CFRunLoopRunSpecificWithOptions (in CoreFoundation) 42 GraphicsServices _GSEventRunModal (in GraphicsServices) 43 UIKitCore -[UIApplication _run] (in UIKitCore) 44 UIKitCore _UIApplicationMain (in UIKitCore) Thanks

i have been trying to make payment for apple developer account for over a week, my card keeps declining, I have tried several cards, they all decline. whats the problem and what’s the solution?

I’ve contacted support two or three times already and no response. I made the payment to create my Apple Developer account on the 26th and also received the invoice that same day, but the status still shows as pending. This is quite urgent, so I’m not sure what you can do on your side to help.

Hi everyone, I'm trying to enroll in the Apple Developer Program, but I keep getting stuck in a frustrating loop. After logging in, I’m asked to agree to the Apple Developer Agreement. I accept the terms, but then it redirects me to an error page that says: “You’ve already agreed to the Apple Developer Agreement. Continue to your account or sign out.” When I click “Continue to your account,” it just brings me back to the same agreement page—and the cycle repeats endlessly. To make things worse, I can’t contact Apple Developer Support because I apparently need an active account to do so, which puts me right back into the same loop. I’ve also tried enrolling from different Apple devices, but I keep receiving this error: internal exception occurred ErrorCode: 991991 ErrorMessage: The request cannot be processed at this time. Please try again later. Has anyone else experienced this issue? Is there a known fix or workaround? I’d really appreciate any help or suggestions on how to break out of this loop or get in touch with Apple support. Thanks in advance!

I am writing to formally escalate my ongoing and unresolved issues with registering a company developer account from Bulgaria. This process, which should be straightforward, has now extended into its 3rd month with no progress, despite my repeated attempts to follow every requirement diligently. Issues Encountered: Web Payment Failure - The system fails to charge my Wise card with no explanation or alternative resolution. Apple Developer App Verification Failure: My ID card is consistently rejected, despite submitting high-quality images that meet every listed requirement. I strongly suspect that your verification service does not properly recognize Bulgarian ID cards. EuroDev Support Response: My experience with eurodev[at]apple.com has been nothing short of disappointing. After resetting my enrollment process, they ceased communication entirely. Prior to that, responses were vague, unhelpful, and did not address my concerns meaningfully. Given the inefficiency and lack of response from the EuroDev team, I am requesting immediate escalation of my case to someone who can provide a concrete resolution. For comparison, my enrollment in Microsoft’s Developer Program was completed within one week, and their support team responded within a single business day. The level of friction in Apple’s process is simply unacceptable for a company of this scale, not to mention what Apple's vision is missing and what they stand for. Looking forward to a prompt and competent response.

So I started an LLC and will be getting into app development on apple, but I am still waiting on my DUNS number. If I sign up for a personal account now, am I later able to switch over to an organization account easily using the same account? Or should I wait until I receive my DUNS number?

We are currently experiencing the following: Developers who are invited to Appstore Connect in the "Administrator" role and are members of the development team no longer have access to the team's developer resources at https://developer.apple.com Even after deleting the user and a new invitation, there is no access to the developer resources. The problem has existed since yesterday and can be traced in several developer accounts.

I can't create a developer account. Every time I try to enroll they tell me: you cant enroll at this time.

I purchased an Apple Developer Account on Saturday. It is now Wednesday and my account has still not been activated. I filed a help ticket but it has not been responded to yet.

Hi everyone, I’m posting this to ask for advice and see if anyone has experienced a similar issue with the Apple Developer Program subscription. On July 9th, 2025, I registered for the Apple Developer Program via the Apple Developer app on my iPhone using my main iCloud account (Apple ID). The expected annual fee was 2,299,000 VND (~$99). However, I just checked my billing history and saw that I was charged twice for the same subscription, both under the same Apple ID / iCloud account, on the same day. Key Details: I only enrolled once. Both charges are labeled “Apple Developer Program”, exactly the same amount (2,299,000 ₫). The payments were made through the App Store, not via the website. My account on developer.apple.com/account still shows “Enroll Now” — meaning I haven't been activated yet. I have not received any welcome email either. My questions: Is it possible to request a refund for one of the charges, since both payments came from the same iCloud account and clearly refer to the same subscription? Has anyone else encountered this issue? How long did it take Apple to respond? Was your refund request approved? Should I wait for Apple to activate my account, or should I escalate the issue now? I’ve already submitted a refund request through https://reportaproblem.apple.com, but I’m posting here in case someone has more experience or insights. Thanks in advance!

hi I logged in with the ADM user on the platform, and I'm trying to add a new user with a DEV profile. When I go through the step of verifying the connection code, an error simply appears: "It is not possible to create your account at this time." I've already changed my browser, I've already changed my phone, but the same error persists.

I have received an invitation to a development team in the Apple Developer Program. Having filled the form out and completing the image challenge successfully, tapping on continue simply results in the button graying itself out. The JavaScript console shows the following error when this happens: { code: -4 data: "Destination unavailable. 500" message: "Application error." } I have tried this process in Safari, Chromium, as well as on mobile data on my iPhone, and the result is the same each time. Other messages in the console: [Warning] 30 console messages are not shown. [Log] pm-rpc response recieved at – "" (widget-a72347aab29cc0b7fb82.js, line 2) [Log] success - rpc: 'receivePingRequest' (widget-a72347aab29cc0b7fb82.js, line 2) [Log] will send 'receivePingRequest' for rpc: 'formRendered', number of retries left: 1 (widget-a72347aab29cc0b7fb82.js, line 2) [Log] - will send rpc message for 'receivePingRequest' (widget-a72347aab29cc0b7fb82.js, line 2) [Log] pm-rpc response recieved at – "" (widget-a72347aab29cc0b7fb82.js, line 2) [Log] success - rpc: 'receivePingRequest' (widget-a72347aab29cc0b7fb82.js, line 2) [Error] Blocked a frame with origin "https://appleid.apple.com" from accessing a frame with origin "https://appstoreconnect.apple.com". Protocols, domains, and ports must match. [Log] will send 'receivePingRequest' for rpc: 'formRendered', number of retries left: 0 (widget-a72347aab29cc0b7fb82.js, line 2) [Log] - will send rpc message for 'receivePingRequest' (widget-a72347aab29cc0b7fb82.js, line 2) [Log] pm-rpc response recieved at – "" (widget-a72347aab29cc0b7fb82.js, line 2) [Log] success - rpc: 'receivePingRequest' (widget-a72347aab29cc0b7fb82.js, line 2) [Log] - will send rpc message for 'formRendered' (widget-a72347aab29cc0b7fb82.js, line 2) [Log] failure - rpc: 'formRendered', reason: reached maximum retries. (widget-a72347aab29cc0b7fb82.js, line 2)

I have been trying from a long time now to register for Apple Developer Account for my company but every time I am getting the Same Unknown Error. And I have tried contacting the support team from a long time but haven't received any resolution.

Hi, I'm trying to enroll in the Apple Developer Program for my current company. Everything seemed fine, but since yesterday, I keep encountering an 'Unknown Error' when I try to complete the enrollment. I've checked my internet connection, updated my device, and tried multiple browsers, but the issue persists. Has anyone experienced this before or have suggestions on how to resolve it?

A couple days ago I enrolled in the Apple Developer Program as an individual, filled out my address and payment information, paid the fee, my bank account got charged, and I received an email with a receipt and order number. The email with the receipt says the following: To access your membership resources and benefits, visit Account on the Apple developer website. Simply sign in with the Apple ID you used to enroll. Please note that no package will be shipped to you, and you can begin using your membership resources right away." If I click on my order number it says: "Enrollment Complete", "Electronically Delivered(Completed)", and "Thanks for being a part of the Apple Developer Program.". However, when I sign in to my account on developer.apple.com, and then click on account, it says "Pending", "Purchase your membership." and, "To continue your enrollment, complete your purchase now.", If I already paid and my order says, "Enrollment Complete", why do I still not have access to sign any builds. I would think this would be instant approval being that I live in the US, and have already been charged, but I guess not. Has anyone else had this happen to them? If so what was the resolution?

I have paid for the enrollment membership program 7 days ago. Yet I always see the message saying "Complete your purchase to continue the enrollment". Do I have to wait more ? Should I try paying a second time ? Will the end of my membership be extended by that waiting period ? Despite two support requests, I am still left waiting without knowing if I have to do something or not. I feel like this is really unprofessional from a multi-billion dollars company...

How long does the new Apple Developer Program License Agreement take to take effect once you accept it?

I received an email from Apple saying they couldn't auto-renew my developer subscription, due to a "billing error." I went in and deleted my lone payment method (which looked up-to-date), and created a new one for the same credit card in my developer account for billing. All the information appears correct. I've downloaded the Developer app, where it tells me my developer subscription is good through next month. There's a Renew button underneath. If I click on it, an alert says either "Unknown Error" (first time after launching), or it says "Unable to Continue. Please ensure your device and iCloud account meet our system requirements. Visit https://developer.apple.com/support/app-account/" (subsequent times). These are near-useless error messages. Which doesn't sound like a billing error. I don't pay anything for an iCloud account, nor wish to use an iCloud account. I'm running System 12.1 on my M1 MacBook Pro. After an hour of talking with three different humans at 1-800-MY-APPLE, they couldn't help, basically giving up and telling me to go to developer.apple.com/support/technical. But that's for submitting a TSI (Technical Support Incident) for my own needs as a developer, not for Apple's uninformative software. All I want to do is renew my developer subscription. Something's obviously wrong, but the automated system isn't providing enough information to continue, and the humans at the other end of the phone don't have enough information to help. The last guy I talked with threw up his hands, apologizzed, and then wished that I have a "good day." Any suggestions?