On October 25, 2024, our company's Apple developer account (***@.com) received an email stating that "the developer account was associated and required a written declaration within 30 days." We provided the requested document as instructed and received a reply on November 2, indicating that the account had been restored to normal use. However, confusingly, we received the same email again on November 23, with the content still being "the developer account is associated and requires a written document to be submitted within 30 days."
The amusing outcome emerged as follows: The response from Apple's review committee essentially meant that "the improvements described in the document were insufficient to address the issues previously identified," leading to a 30-day suspension of the account. Is this really the attitude of Apple employees? There is evidence that the "written document" was stored in Google Drive, which has functionalities such as usage statistics, view counts, download counts, etc. Apple's reviewer, without viewing or downloading the written document, directly replied with a template email claiming that "the improvements described in the file are insufficient to solve the previous issues." Can this really be considered professionalism when the reviewer states that the issue remains unresolved without even examining the document?
As developers, what specific steps did our company take to prevent the account from being associated again? Please take the trouble to open the following URL to download the written declaration document, which contains the specific steps: URL
Our Apple ID is :*********, and under this account, there is only one app. Since its launch, we have released multiple updates and invested significant funds into Apple ADS promotion. The user base in China's Android market has exceeded one million; now due to the account suspension issue, the app has been taken down again, severely impacting our business. Isn't this unfair treatment of developers?
We appreciate the help provided by the Apple customer service team and sincerely hope for the swift restoration of our account's usage rights.