Can't manage my sandbox account

App & System Services StoreKit Subscriptions In-App Purchase

Created Oct ’22

Replies 72

Boosts 12

Views 31k

Participants 80

Hi, I can't get into "manage" sandbox account. I either get to a screen to put my password in. Here there is no way to click "next" or "login". (I have tried pressing "enter" on my keyboard to no effect). Or I get directly into "Cannot Connect" page. I have tried this two days in a row. I have tried turning it off and on again. I have tried logging out and in.

Device: iPhone 13 pro max, iOS: 16.0.3 (also tried the version before this)

Answered by App Store Commerce Engineer in 733864022

Thank you for posting. This was addressed in iOS 16.1.

As a workaround with iOS 16.0.3, you can sign-out of sandbox and sign back in, then you will be able to access the Sandbox account summary page.

Boost

durgesh44900 OP

Mar ’24

Still coming same issue in iPhone 15 Plus. Any solution please.

MaxPayne79 OP

Apr ’24

Anybody found a fix for this yet? it's a giant pain in my ***.

Vlad B. OP

Apr ’24

Wonder how come issue persists for years. Same issue here. :/

serjios19 OP

May ’24

I have the same error for the auto-created sandbox account(where real_apple_id == sandbox_apple_id), but it's working ok for freshly created sandbox account there: appstoreconnect.apple.com/access/users/sandbox

oneguylabs OP

Sep ’24

Experiencing this same issue. My personal apple-id which has the admin role in my team. When logging into that, i get the same "cannot connect" screen with a small retry button, which does nothing when clicked. Stuck on the cannot connect screen.

If i create a sandbox account in the users & access tab under sandbox, and log in to that. Im able to manage that like expected.

mh175 OP

Oct ’24

Same here, iOS 16.6.1

balboah OP

Nov ’24

still same on iOS 18

Zimmerman OP

Nov ’24

Still same on iOS 18.1

ddikman OP

Dec ’24

Same issue on iOS 16.7.10 on an iPhone 8plus

fraune OP

Dec ’24

Still happening on iOS 18.2, but the workaround of signing out of the tester account then signing in worked for me.

rrr995 OP

Jan ’25

I’m experiencing the same issue as @oneguylabs.

I log in with my personal Apple ID, which has the admin role in my team. However, when logging in, I encounter the same 'cannot connect' screen with a small retry button that does nothing when clicked. I’m stuck on the 'cannot connect' screen.

I’ve subscribed to a plan in my app and am unable to cancel it. Does anyone have a solution or workaround to cancel the subscription?

Aditya_chavda OP

Feb ’25

I've encountered this issue before and found a workaround. The problem often arises when using a default Apple account, where your personal Apple account is also set as your sandbox account. This can lead to the "Cannot Connect" error.

To resolve this:

Log in to your Apple Developer Account.
Navigate to Users and Access → Sandbox.
Create a new sandbox test account.
On your iOS device, go to Settings → Developer → Sandbox Apple Account.
Sign out of your personal sandbox account and log in with the newly created test account.
When prompted for a verification code, choose Other Options, then select Upgrade Security Later or Skip for Now (or a similar option).

This should help you bypass the issue and connect successfully.

Hope this helps! 🚀