Apple Enrollment taking one month, my payment is not processed

I've been trying to help a friend buy an apple developer license for over a month. However, in his account, after he made the purchase, days passed and nothing. The first attempt was over a month ago. We received the confirmation email, and in it, apple says it will return in 48 hours, however, nothing !!! We've tried several times, with several cards, and support doesn't help at all. Last time, they said to try through the developer app, however, when trying there, a notification appears that the apple enrollment is only available on the web

Apple Enrollment taking one month, my payment is not processed
 
 
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