The reported PLA 1.2 guideline issue is in regards to the seller and company names associated with your app not reflect the name “COMPANY NAME” in the app or its metadata, as required by section 1.2 of the Apple Developer Program License Agreement.

This doesnt work for me 😟

These rules has been enforced only to newly created app not the existing apps since its really hard to understand how to fix this ?

I recived the contact team support Apple.

They responded a my app is of health category and this category apps must be posted by the account client for PLA 1.2 reason.

Not explain for me the real reason (with more details) the PLA 1.2 and apps of heath have this restriction now and passed me the link to send appeal this rejection to the Apple.

I sent the appeal and i´m waiting for the answer from the team apple.

So, my app not yet is in with the new version.

I added as you said and also submitted again and keepin my fingers crossed now, I'll update you all once it's approved or rejected

An update on our company's attempts at meeting this requirement.

We have been setting up all our clients with their own developer accounts, transfer those apps to our client accounts, and submitting updates to our clients accounts. This has been a huge shift in how we do business and has become a bit of a nightmare in terms of managing those apps for our clients.

Regardless, it is still a crap-shoot with Apple should our client be a holdings company that owns multiple brands. We had one client that has 12 brands (we white-labeled our app for each brand) and 6 were rejected for PLA 1.2 and the other 6 were approved...

After yet another round of Apple Repeals and phone calls we are now told that a new developer guideline published at Apple's dev conference exists stating the following:

guideline 4.2.9: Apps created from a commercialized template or app generation service will be rejected.

Apple said we are ok on PLA 1.2 now, but now our apps will be rejected due to 4.2.9 as our apps are considered a "commercialized template", white-labeled app. We provide this service to give our clients (small and medium sized businesses) a collective resource pool to be able to compete technologically with the large businesses that can afford a full dev team and to have their own branded space on the app stores. However, Apple has now decided that providing this level of service to our clients is no longer viable. They are saying that we can only provide one app per client (translated, developer account), but may still get rejected due to 4.2.9.

As a warning to all who provide white-labeled apps to your clients you will be subject to app rejections according to this guideline.

Do you have any new solutions? 😢

I still see many application publishers that publish applications for their clients without problems. Why are some publishers able to publish applications for their customers? What is the solution?

Did anyone find a solution to this?

I am the creator of the app and got the same rejection.

Does this new rule extend to Organisations like Sports Clubs?

If so then this kills this Business for me. Totally unworkable at a time when Apps are becoming less appealing with Desktop Notifications.

Apple have helped rush on the death of Apps as a Business.

To be honest, this is really a total letdown to the industry. I am located in Indonesia, where I am charging the amount of IDR 1,000,000 / year for iOS & Android app for small businesses like restaurants, cafe, shops, etc. That amounts to only around USD75 / year. Anything more than that will cause clients to not wanna make apps anymore. I even create apps for businesses for FREE just to gain their trust, with ad-supported content to cover our costs. Now thanks to Apple's new 1.2 PLA, we had to ask clients to register an Apple Developer Program at $99/year? The price alone is already killing my business. Sales are now dwindling more than 50% of what we used to earn. I am only offering Android app to customers now, without the possibility of iOS app unless clients are able/willing to pay for the $99 / year ADP membership.

So basically what I am saying:

1. Indonesia is a country where USD 100 - 150 is a common labor wages average. Charging for website more than that has a high decline percentage, not to mention apps.
2. 1.2 PLA forcing clients to have $99 / year ADP membership will become the main source of decline.
3. I have a 60-70% rate of biz owners who don't have credit cards and/or unwilling to pay $99/year even if they have credit cards. Indonesia is a country with high distrust concern towards CC usage, Paypal, online payment, etc.
4. I have client who has like 20 brands (running many e-commerce brands), who will never ever pay for $99 / year x 20 brands = $1,980 / year. She just said this is crazy.
5. Android app market is looking more profitable now that iOS App Store looks like it's gearing to become more elitist.

I will keep watching on this thread, any help to solve this issue is deeply appreciated. Meanwhile, it will be a bye-bye from us to Apple Store. Good luck guys!

Please, may I ask you how can you say:

"we can only provide one app per client (translated, developer account)"?

Is there an offical Apple declaration for that or is all about your experience?

Because am not sure about it at all 😢

I have the same problem

Hello,

Did this help? Please advice.

Thanks

hi mrsilverman,

Please help me, We have the same issue, we have a company account and we want to upload "On one call" app. This is medical app. And We developed this app on behalf of a client. But now the problem is that client doesn't have the Apple account. So he told us that you just upload this app from your account. But now the app store reject the app

"Thank you for your resubmission. Upon further review, we still noticed that the seller and company names associated with your app do not reflect the name “On one call” in the app or its metadata, as required by Guideline 5.2.1 of the App Store Review Guidelines."

We have also confusion that there is also available app “One Call”. Isn’t that reason they reject the app?

Anyone Please help me to submit this app.

did you solved this issue

Hi, I have the same problem. My app is a medical type of app, which allows users to select a hospital and login with their credentials within the hospital. The content is coming from each hospital and isn’t owned by the company I’m working for. However, we have the agreement with these hospitals to enable the connection usage of their content and data. How can I fix this problem. Please advise. I can’t open an account for each hospital as then Apple would reject the app if it is the same for each hospital. The whole point of the app is to have an app as a service and to have one access end point for all agreed hospitals.

Hi Rajveer,

Which comments box do you mean?

May you send me a screenshot? My email is prasadukandukuri@gmail.com

Thank you.

I've same issue with the Guideline 5.2.1. Is there any update?