Hello, I'm trying to submit my app to the App Store, but I keep getting rejected because of this:
Guideline 2.1 - Information Needed
We’re looking forward to completing our review, but we need additional information about your app's cryptocurrency exchange services. This information is required to review the app for compliance with App Review Guideline 3.1.5(iii), which requires exchange services only be offered in countries or regions where the app has appropriate licensing and permissions to provide a cryptocurrency exchange.
Next Steps
Please provide the following information and/or documentation:
- Provide documentary evidence of the licensing and permissions for the cryptocurrency exchange services in your app for all of the countries or regions where your app is available. The documentation you provide should indicate where you intend to distribute your app.
- Provide links to government websites that display the licenses you've secured to provide exchange services in all the countries or regions where your app is available.
- Provide information on the third-party exchange APIs that your app connects with, including links to public APIs and documentation of partnership with specific third-party exchanges.
Resources
For more information on our policies for apps with cryptocurrency exchange services, see App Review Guideline 3.1.5.
My app is not a cryptocurrency exchange and is not affiliated with any crypto exchange. This app is a dashboard for my clients to access their subscriptions and receive insights to support their cryptocurrency investment decisions. The app serves as an information tool, providing market trends, analytical data, and trading insights—useful tools for clients as they consider their independent investments outside the app.
Specifically, my app does not provide, facilitate, or simulate any form of crypto trading, buying, selling, or custody services. There is no mechanism within the app for clients to transact, hold, or manage cryptocurrency assets, nor does it link to any external exchange for this purpose. It is not structured as a transaction tool but rather as a financial advisory aid that helps clients analyze the cryptocurrency market independently. For example, the app includes features such as:
- Cryptocurrency market analysis and trends
- Tools to help interpret market movements
- An automated alert system that clients can configure to receive customized notifications on market data
My app operates purely within the realm of financial advisement without any transactional or custodial functions. The app does not handle assets nor facilitate exchange services.
I have responded with this to the App Review, but I keep getting declined with the same guideline. No matter what I say or do - whoever reviews my app just keeps saying it's a cryptocurrency exchange... Which is simply not true... I tried appealing the review as well, but I haven't gotten any confirmation my appeal has been received so far, not to mention a response to the appeal, and it's been days...
Any help with fighting this review is much appreciated, thank you!
