Subscriptions Stuck on 'Waiting for Review' and Error 23 Issue in Live App

App Store Distribution & Marketing App Store Connect
SeyfettinK OP
Created 2w
Replies 2
Boosts 1
Views 279
Participants 3

Hello,

I’m experiencing an issue with my app's subscriptions on App Store Connect and in the live app:

  1. My subscriptions have been stuck in "Waiting for Review" status for several days.
  2. In the live app, users are unable to view subscriptions, and the following error is displayed:
    • Error 23: There is an issue with your configuration. Check the underlying error for more details.

Steps I’ve Taken:

  • Verified that the Paid Apps Agreement is active.
  • Checked that the app metadata includes functional links for Privacy Policy and Terms of Use.
  • Tested subscriptions in the sandbox environment, and they work perfectly there.
  • Reached out to Apple Support but have not received a resolution yet.

Additional Notes:

  • The app was recently approved and is live on the App Store.
  • The subscriptions were correctly configured in App Store Connect.

Has anyone else faced a similar issue? If so, how did you resolve it? Any help or guidance would be greatly appreciated!

Thank you.

Replies  2
Boosts  1
Views  279
Participants  3
hieunguyen0307 OP
2w

Yeah my app is being stuck at "Waiting for Review" for 3 days, I don't know what's happening at Apple ?

0
vikram2701 OP
2w

The issue remains unresolved. My app is live on the App Store, but I am unable to see the Subscription Product ID on my screen because its status has been "Waiting for Review" for the past four days.

0
Subscriptions Stuck on 'Waiting for Review' and Error 23 Issue in Live App
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