Device Management

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Allow administrators to securely and remotely configure enrolled devices using Device Management.

Device Management Documentation

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Clear Activation Lock on Unmanaged Apple Business Manager Devices
Hi, We have our devices listed in Apple Business Manager but they are not enrolled in MDM. Some of the devices are locked in Activation Lock screen as employees logged in with their personal account . Since devices are company owned and already available in ABM is there any way to remove activation lock easily without providing proof of purchase to apple? In order to prevent devices getting into activation lock in future the only way is to Enroll the device in a MDM? Are there anyways to bypass activation lock if we are not using MDM
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App Managed Configuration in Declarative Management
Hello, We've been playing the app managed configuration with DDM recently and there is a few thing that we might be missing. We're trying to replace our existing feature of app installation using the Install Command with DDM. Everything seems to be working as expected but we're having an hard time understanding how to keep an app installed with the ManifestUrl (custom IPA) updated on the device as well as custom apps deployed through Custom Apps with ABM. We used to send new install command when a new version was released (either with manifest or custom apps) and this will trigger a new app install over the existing app keeping data and updating the app. We however, cannot figure how to do this with App Managed Configuration with DDM. If we replace the configuration declaration (and therefore changed the declaration Identifier), the app will be uninstalled and then reinstalled again (but not all the time). In that case app data is lost as this is a fresh install of the app. Is there a way to reinstall over an existing app an updated version of an app available through Manifest or with custom apps ? The same question would apply to any apps unless I'm mistaken, how do we force apps to be updated? Thanks for your help, Jeremy
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ACME Managed Device attestation - Unsupported URL error for certifcate URL in finalize Order step
I'm trying to implement managed device attestation, I have written server code in Go. So far, I have been able to implement all the steps except finalizing order by sending the Certificate url in the json response from where the client can download the certificate. ACME request flow failed at step 8: Error Domain=NSURLErrorDomain Code=-1002 "unsupported URL" UserInfo={NSLocalizedDescription=unsupported URL, NSErrorFailingURLStringKey=} For server, I am using localhost with https. The URL in "certificate" field of json response is working in browser/postman. I am not able to figure out what is the exact the cause of this error. As there is no FailingURLStringKey I suspect there might be some issue with key in the json response. Can anyone point me to the correct direction to figure out what is the issue?
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FileVaultPRK.dat is missing from /var/db directory
From MDM server, we push a DiskEncryption profile to enable FileVault and chosen Personal as the recovery type. Once the profile lands on the system, we execute the command fdesetup changerecovery which prompts the user to complete the authentication. Then a file named FileVaultPRK.dat is getting created in /var/db directory. Though the file presents in most of the devices after certain time, we noticed that the file FileVaultPRK.dat got removed in few devices. We would like to know on what basis the file would get deleted from the macOS device? (except removing the DiskEncryption profile.) Thank you in advance.
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May ’24
Clarification on the Get Server Supported Declarations endpoint
In Declarative Device Management there is the Get Server Supported Declarations endpoint that is sent via an MDM Check-In request. Is this supposed to return all of the declarations supported by the server, or only the ones that are intended for the device making the request? This seems like a bad choice of naming for that endpoint and, if my assumption is correct it should be named more along the lines of "Get Device Declarations" Or am I fundamentally misunderstanding DDM and our server should be sending all declarations we have to the device and the device controls them via activations? This seems counter to the pitch around scalability and performance improvements that DDM offers if we have to send literally everything to the device even if it's known to not be needed, and similarly if the device doesn't support it but the server does then obviously(?) the server shouldn't send it to the device.
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May ’24
DEP MDM Enrollment iOS/macOS
I can enroll iOS and macOS devices with success when DEP is not used (OTA). With DEP, I can enroll iOS devices but not macOS devices. In this case, the process fails when the activation profile is received, because the system cannot decrypt the returned payload. Note that I sign the payload using the server certificate (trusted as the anchored certs are defined accordingly) and I encrypt the payload using the device identity certificate. This identity certificate was obtained when the device reached the enrollment URL (used to sign the inbound payload). From the console logs, it seems that the device cannot find the aforementioned certificate using the issuer and serial number, which is surprising because this should be the device identity certificate. I currently use PKCS7 openssl 3 API. I am wondering if I should switch for the CMS functions since it provides a way to define the certificate using it's key identifier rather than the issuer and serial number. I'm also wondering if certificates are missing in the chain. Any help would be greatly appreciated.
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May ’24
System Preferences MDM for macOS 14 WWDC2023
On WWDC 2023 Apple announced this: https://developer.apple.com/videos/play/wwdc2023/10040/?time=648 And as you can see and hear, they are saying: "In the past, entire System Preference panes were hidden to fulfill this requirement. With the introduction of System Settings, we were able to implement a granular management approach. Instead of hiding entire panes, the administrator can restrict modifications of a specific setting which now shows a label about its management state." But where Apple Developer documentation can I find the payload for this? The only thing I was abble to find is https://developer.apple.com/documentation/devicemanagement/systempreferences which is DEPRECEATED for 13.0 macOS.
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May ’24
Apple Push Certificate Portal page not working
Hi everyone. I've been trying to set up my Macs in Intune. One of the key requirements is to create a push certificate for my environment. I can get past the upload page on the Apple Push Certificate Portal. Once I click the upload button on the web page after choosing my CSR file, I get this the page on the CSR file "The page you’re looking for can’t be found". I get the same message every time I refresh or log back into the page doing these steps. I don't know what to do. Would anyone have any advice on this? Or is this solely an Apple problem? Just if it's of any relevance, I am in Australia.
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Apr ’24
Behavior when a non-empty response is returned for the DDM status report
I have a question. When the DDM status report is sent from a DDM device, normally an empty response is returned. However, if we return a non-empty response that includes an arbitrary string, the device sends us the declaration-items request. Is this behavior correct? device| --status reort--------> |server device| <------a non-empry----- |server device| --declaration-items---> |server. Is this behavior correct?
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Apr ’24
VPN configuration profile ApplicationExceptions key?
Hi! Notice for the VPN of type "Always On", this site indicates a ApplicationExceptions key. But on the configuration manual it's not found. I'm trying to indicate a couple apps that should be able to bypass the always on vpn, but it doesn't seem to work. Any ideas? THanks appears here: https://developer.apple.com/documentation/devicemanagement/vpn/alwayson/applicationexceptionelement not here: https://developer.apple.com/business/documentation/Configuration-Profile-Reference.pdf
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Apr ’24
How to Exempt iOS native Translate APP in Microsoft Intune Policy
I'm the IT Admin in my company. We use Microsoft Intune, which is a Mobile Device Management tool, to manage our devices and apps. I created an app protection policy, restricting the data can only be shared between the allowed apps. For example, if our user want to copy the content in Outlook for iOS to WeChat or personal memo, the action will be blocked. However, may be it's too strict, here is the scenario that we need to hadle: A user selected the content in the Outlook for iOS mail, and wanted to use the "translate" function to do translation. Before the app protection policy was deployed, he can do the translation successfully. And now, it's blocked. Therefore, we need to find a way to exempt the app "Translate" so that users can do the translation successfully. We put the value "com.apple.Translate"(this is a package ID listed in the official document of Apple) to the exemption, but it's not working. May I know what is the correct "value" for the iOS native Translate APP? I need to put this value to our app protection policy to exempt Translate app. Thank you so much.
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Apr ’24
Declarative management AppManaged declaration with custom configuration
I am trying to find how to configure an application when using an AppManaged declaration. Using MDM, I would send the install command and include the settings in the 'Configuration' key of the command. I have checked the documentation and rewatched the 2023 WWDC video, but it is not mentioned at all. AppManagedAttributesObject has specific configuration options and doesn't appear to cater for adhoc app specific configurations. Anyone found a way to accomplish this? There are a number of apps (store and enterprise) that require this functionality in order to be configured remotely.
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Mar ’24
I would like to know the behavior when the value of "Safari Password Autofill Domains" is deleted and saved.
Please tell me two things about "Safari Password Autofill Domains" in my domain settings. Incident The behavior of the following items in the Domains setting differs between "no setting" and "edit and delete setting values". Subject: Safari Password Autofill Domains Steps to Reproduce(Delete the setting value) enter any value in "Safari Password Autofill Domains" in the domain settings and save it. Delete the value entered in step 1. Distribute to the terminal. Result If no settings: A pop-up window will appear asking if the password is to be saved in all domains. The key "SafariPasswordAutoFillDomains" is not present in the configuration profile. Edited to remove the value: The "Save Password AutoFillDomains" popup does not appear for all domains. The key "SafariPasswordAutoFillDomains" exists in the configuration profile and an empty array remains. Question 1. Is it expected that the behavior is different when "Safari Password Autofill Domains" is not configured and when the configuration value is edited and removed? Question 2 Is it expected that "" remains in the configuration profile when the setting value is edited and deleted?
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Mar ’24
DDM, AppManaged and app upgrade
Hello, I could not find information in the doc (which is still beta, I understand) : how are app upgrade handled by DDM AppManaged ? With MDM, sending InstalledApplication command will upgrade the app to the most suitable recent version ; HasUpdateAvailable flag tells MDM server (more or less accurately) if there is an update and then Organizations can keep apps up to date as quickly as possible if needed. But with DDM, we just have a declaration where we tell the device to install a given app, and that's it. Is there any detail about how the device upgrades apps, and how frequently ? Thanks.
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Feb ’24
WatchOS MDM Enrollment
We have a few development servers that implement MDM and I am trying to incorporate WatchOS Enrollment. I am having trouble connecting to our enrollment URL that is defined in the watch enrollment payload. The error I get indicates that the server certificate is invalid. I can see this error if I attempt to pair to an iPhone that has the WatchOS enrollment declaration on it and I also see if I send an iMessage with our server url and attempt to open the url using the messages app on the watch itself. The certificate is valid, but the SAN does not define my particular domain but rather it uses a wildcard (i.e. DNS Name: *.domain.com and DNS name: domain.com). The url opens fine on any other Apple device (iPhone, iPad, Mac, etc) as well as windows. My question is, is there some problem with using an SSL server certificate that has a wildcard in place of a specific domain when attempting to connect using WatchOS?
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Feb ’24
Declarative Management Lacking
I have found that Declarative management, although intriguing and could be useful in the future, is quite lacking. At this point in development, I don't see an advantage over using MDM commands. In order for a device to apply policies, the device must first post to a server to receive the manifest set, then for each item in the set, the device must post to the server to get the policy. How is that better than posting via MDM to obtain a policy (configuration profile, app, etc.)? It seems there is no benefit in terms of time complexity. In both scenarios the device would need to make O(n) posts. This doesn't solve the scalability issue with regards to the MDM channel. The limitation with regards to available native declarations vs configuration profiles means declarative management is not yet ready for prime time. Although the first attempt at solving this through LegacyProfiles allows for installing ConfigurationProfiles, this method adds another POST, so at this point it's 1 post to get the manifest, then 2 mores posts to get the policy, which is even worse that MDM. Regarding the status channel, the status report is missing quite a bit of device information. Currently, in order to obtain a more complete view of device state using MDM, the MDM server must send a set of commands to get information, installed profiles, apps, certificate, etc. The Status channel includes some of this stuff, but not all of it, which means a device must augment the status channel with some (or all) of these commands.
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Feb ’24
ACME Managed Device Attestation Payload - AllowAllAppsAccess
Hi, I'm looking into ACME Managed Deice Attestation and was wondering about one of the values in the payload - AllowAllAppsAccess. From the documentation: "If true, all apps have access to the private key" but what is the case that you would have this set to true? seems like it opens up the device to potentially malicious software. Also, if this were set to true, how would an app access this private key when it is stored in the Secure Enclave? is there a specific tag that it is stored with?
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Feb ’24
ACME Managed Device Attestation - Certificate format
I'm trying to implement ACME managed device attestation, I have ACME server code written in C# and I've been able to get all of the steps working except for the very last one - issuing the certificate. I so far have not been able to get the device to accept the certificate, the device logs show: Got certificate {length = ......} ACME request flow failed at step 9: Error Domain=NSOSStatusErrorDomain Code=-67673 "failed to obtain certificate" UserInfo={NSLocalizedDescription=failed to obtain certificate} The certificate is issued by an internal CA and the correct root certificate is in the device's trusted certs. I have tried returning the certificate chain as a file response or content response to the device as a "application/pem-certificate-chain" mime type (as outlined as the default in the ACME RFC), returning just the leaf certificate as PEM, returning the leaf certificate as DER with mime type "application/pkix-cert", "application/pkcs7-mime", "application/x-pkcs12" or "application/x-x509-ca-cert", but none of this has worked. Can anyone point me in the right direction to figure out what the issue is?
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Jan ’24