Here on the forums I see a lot of reports like this: According to App Store Connect, I’m an Admin member of a team, but I can’t access the Certificates, Identifiers, and Profiles section of the Developer website for that team. There’s one really common reason for this, namely that this is an Individual team. This is clearly documented in Developer Account Help > Access > Roles and access, which says: If you’re enrolled as an individual and add users in App Store Connect, users receive access only to your content in App Store Connect and are not considered part of your team in the Apple Developer Program. So, if App Store Connect indicates that you’re a team Admin but you can’t access Certificates, Identifiers, and Profiles, it’s critical that you check that this is not an Individual team. To do this: Log on to Developer > Account. Select the correct team at the top right. Scroll down to the “Membership details” section. Look at the “Enrolled as” field. If it says “Individual”, then only the team’s Account Holder can access Certificates, Identifiers, and Profiles. OTOH, if it says something else, like “Organization” or “Enterprise”, then see below. If you’re working for someone else who only has an Individual team, I recommend that you encourage them to update to an Organization team. For advice on how to do that, see Developer Account Help > Membership > Updating your account information > Updating an individual membership to an organization membership. If you can’t access Certificates, Identifiers, and Profiles and you’re absolutely sure that this is not an Individual team, I recommend that you seek formal assistance via Apple > Developer > Contact Us. Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = "eskimo" + "1" + "@" + "apple.com"

Unable to add a user on my app store connect. I get "This field is invalid" error each time. I have tried with a variety of different emails, same error.

Hello, I represent a registered business operating under a developer account that has always followed Apple’s guidelines, complied fully with review requests, and submitted documentation whenever asked. We have never knowingly violated any policy, and we categorically deny any dishonest or fraudulent behavior. Last week, our developer account was suddenly terminated without any prior warning or opportunity to address concerns. The message provided no specific reason, no actionable details, and no path to resolution. This has left us completely locked out — unable to appeal through standard channels, and unable to contact anyone directly. It’s shocking, disorienting, and devastating to a legitimate business with employees, users, and operations depending on this platform. To make matters worse, this is not the first time. A previous termination notice was sent weeks ago and then — after we submitted a respectful and professional appeal — Apple quietly reversed the decision overnight, without any explanation or follow-up. We were left to assume it was a mistake. We had hoped that incident was rare and behind us. Now it’s happening again, without explanation, and without a human conversation. We are losing money and users every day, and we’re still in the dark about what Apple believes we did wrong — because no one has told us. We submitted a support ticket (ID: 102590329012), but have received no reply. We are committed to transparency, and we’re ready to provide any information needed. But we need someone to acknowledge this issue and help us find a path forward. If anyone has experienced something similar or knows of escalation methods that worked, please share. We’re doing everything we can to resolve this respectfully — but we are shocked and deeply concerned. Thank you.

I have an application that uses WeatherKit for which I use the registered identifier com.[mycompanyname].[myappname] . I'm now developing a second application using WeatherKit, so I need to create a new identifier on https://developer.apple.com/account/resources/identifiers/add/appId/bundle so that WeatherKit will recognize requests from com.[mycompanyname].[myappname2]. (in this post, I'm using "[xxx]" instead of the real strings) When I go to create an identifier for the new app, I get the error message: An attribute in the provided entity has invalid value An App ID with Identifier 'com.[mycompanyname].[myappname2]' is not available. Please enter a different string. Can anybody explain why I can't register the new app name, and how I can fix this?

I paid for an Apple Developer membership, but can only sign 3 apps and restricted to 7 day certificates. I don't even seem to have a way to verify if I am in fact enrolled in the developer program despite being charged for it

我们这边收到的一个通知，是设置的订阅明明是6块，苹果通知过来的是renewalPrice是6000，个别是6000，也有600的，如何设置renewalPrice这个字段是除1000还是除100换算

Hello, I’m facing an issue with my developer account enrollment and would appreciate your guidance. I created an account and gave access to my developer to assist with the process. After I completed the payment, I didn’t proceed with enrollment immediately. Later, my developer attempted to enroll on my behalf, but he mistakenly submitted his own personal information instead of mine. Now, whenever we try to enroll, we keep encountering errors. I believe this is due to the incorrect identity information that was submitted earlier. I would like to update the enrollment details with my correct personal information so I can complete the process properly. However, I’m unable to find an option to edit or reset the information already submitted. My questions are: How can I change the identity information that was previously submitted? Is it possible to reset the enrollment process so I can start fresh with my correct details? Do you require any proof of identity or documentation to assist with this change? I’m willing to provide them if needed. Thank you for your help. Best regards,

I'm using RevenueCat in a Flutter app to manage in-app subscriptions. On iOS, the subscription products load and display correctly when running in debug mode on a real device. However, when I upload the app to TestFlight, the products fail to load — I get an empty list or no products shown at all.

I'm currently unable to create new identifiers in the Apple Developer portal at this URL: https://developer.apple.com/account/resources/identifiers/list The “+” button that should appear to create a new identifier is missing entirely from the page. What’s odd is that another team member (with the same access level and role under the same team) can see and use the button without any issues. So this doesn't appear to be a permissions-related problem. I’ve already tried: Logging out and back in Clearing browser cache Using different browsers (Safari, Chrome) Using Incognito/Private mode Still no luck. Has anyone encountered this before or knows how to resolve it? Thanks in advance.

My clients are waiting.. i had to give them some excuses and discounts... everything is ready from my side but the enrollment is delayed already more than 1 month. The support did replay after 1 week , all they did was to withdraw my enrollment and tell me to try again , and back to point zero... and I'm waiting... I did try to open two accounts , one personal and one for organization so i can at least give my clients their app. now I'm checking both accounts daily basis . oh you may wounder what happened with support ? they did answer fallow my case a little but didn't provide a solution , and then stopped responding... I'm losing money, time and hope to this system.

I want to create a verified Mobile Device Management (MDM) profile for Apple devices. As we are developing a solution to manage customer-owned Apple devices by remotely installing and managing an MDM configuration profile (both supervised and unsupervised way). Any documentation, enrollment prerequisites (such as Apple Business Manager or Developer Enterprise Program), and support you can provide in this regard would be greatly appreciated.

I have been trying to enrol for an apple developer program for more than 2 weeks now. The goal is to enrol as a company. We got a DUNS number and everything. 1st attempt: With a new appleid account based on a company address, done through a browser. Payment details submitted, got thank you page, a week later nothing... Apple support suggests doing this on the app. 2nd attempt: WIthdrew application, used a mobile device and logon with the new appleid on the device. Downloaded apple developer app. Logged on the app with the same apple id. App asked me to take pictures of my id card, failed to submit with message "Unable to send information - Your information could not be sent due to a connection error" Googled the above saw 100s of people facing the same issue, apple developer forum is flooded with people that are stuck to either the first or the second scenario. 3rd attempt: Used my existing personal appleid to create an account. Again either stuck on 1st or 2nd scenario 4rd attempt: Created a brand new apple id with a new email address. Again stuck in either the first or second scenario. Dear Apple, why are you making this so complicated? Apple support, can we get some individual support here and not just the canned replies? Enrolment IDs and case numbers available upon request. Many thanks.

We are registering as an Apple developer, but the entity type selection is incorrect. How can we switch from personal type to organizational type? We haven't paid yet

I work on an app that has the com.apple.developer.mail-client entitlement. We're interested in trying out Xcode Cloud, and one of the project and workspace requirements is to use automatic code signing. We do not do this at the moment because it's not compatible with the additional entitlement. My understanding is that we can migrate to automatic code signing if we migrate the additional entitlement to a capability and that to accomplish this our account holder needs to submit a request (see the last section of that page). We submitted the request a little over 3 weeks ago, but so far we haven't heard any updates. We also tried reaching out directly to the email address linked in the com.apple.developer.mail-client docs, but have not heard back. We're now posting here to see if anyone can provide some guidance on whether there are other steps to complete or contacts to whom we should reach out. Thanks!

I can't create a developer account. Setting to admin role does not work, follow the invite and then verify email, after that get shown a phone prompt, used every number I have that has SMS, or tried callbacks... { "service_errors" : [ { "code" : "-28248", "message" : "Verification codes can’t be sent to this phone number at this time. Please try again later.", "suppressDismissal" : false } ], "hasError" : true }

Hello everyone, I urgently need help with my Apple Developer account. It has been over one month since I started the enrollment process, and I still cannot access my account. My app must be published before September, and this delay is causing serious impact on my work. Every time I try to proceed, I get this error: pgsql Copy Edit Unable to find a team with the given Team ID '7QVTL796RL' to which you belong. Please contact Apple Developer Program Support. https://developer.apple.com/support I have already contacted Apple Developer Program Support, but the issue is still unresolved. I am willing to provide any additional documents or payments immediately to get this fixed. This is time-sensitive and business-critical — if any Apple staff or experienced developers have advice, please let me know how I can escalate or resolve this quickly. Thank you in advance for any urgent help.

My developer account pending for more that 4 days. When I login to http://developer.apple.com, it show the following message: Purchase your membership. To continue your enrollment, complete your purchase now. Your purchase may take up to 48 hours to process. I have already paid the membership fee and got the E-invoice from apple. Could anyone help to solve this problem?

I have filled the form to request for this access, but it has been 15 days now and I haven’t gotten any feedback. Apple Support said the appropriate team will be in contact with me once it has been approved. It’s been 15 days and still nothing. I just want to know how long it would take, and Apple’s WWDC 2025 is around the corner, I was really looking forward to get this done before then.

Hi, I want to track users screen time on websites. I want to track monitoring of specific website for that user will enter URL , we want to start monitoring and shield after threshold reached. but DeviceActivityEvent doesn't allow to enter specific URL domain for monitoring . How should I do monitoring then ?

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Our company is working on Smartphone integration - CarPlay, because of that we need to access MFi for some certification. I went through the enrollment, but the payment gets stuck after confirmation and after some minutes it tells me it takes very long time to proceed. How can I enroll for MFi?