Since the Apple Pay button only appears when Wallet has an eligible card, the reviewer may not have been able to reach the payment sheet even with your navigation steps. I’d update the existing support case with the submission ID and ask App Review to confirm whether they opened the payment sheet, and, if not, what device, region, or Wallet setup they used. In the review notes, state the exact prerequisites for the button to appear and include a short recording of the flow. Also explain how the reviewer can inspect the rest of checkout if Apple Pay is unavailable on their device. Apple Pay sandbox testing requires a supported device, sandbox account, test card, and supported region, so verify that your own review walkthrough matches the intended review environment. Since the submission is still “In Review,” I would keep it active while asking for clarification rather than cancel it and start another cycle.
Topic:
App Store Distribution & Marketing
SubTopic:
App Review
Tags: