It says: "There are still screenshot uploads in progress." when submit a new build

I'm submitting a new version of my app, and after click "submit for Review", it show that:

A few more items are needed in order to submit for review
The items listed below are required for submission:

  • There are still screenshot uploads in progress.

I didn't met this problem before. Is that mean I haven't upload all the screenshot required or it's still uploading the screenshots to App Store Connect's server? Cause before there is a "save" button after you drag images to the screenshots area, now you don't.And I think I have uploaded all the screenshots needed and I waited a day to try submit again, still the same.

What should I do?


  • We are having the same problem. The message that we receive is: Unable to Submit for Review The items below are required to start the review process: There are still screenshot uploads in progress. We have converted the images from jpg to png - no difference. We have deleted the images that that said image load error - no difference We have tried loading on different computers - no difference We have never had this problem before At first the images all show as having been loaded. There are no errors. Then we click submit for review, and all the images are greyed, and say that they are still uploading and are being processed. Some get the image loading error. When delete all the images and reload, it is not the same images that fail the image load test. This gives the impression that Apple does not value our time. There are 10 pages of people who have had this problem going back for over a year. This is unacceptable.

  • This is a server side problem and it is an embarrassment for apple not to even acknowledge the problem let alone fixing it. All developer-facing tools are hostile and issues filed using feedback assistant are completely ignored.

  • Please look each screenshots you uploaded, I found one and re-uploaded. It worked! Thanks!

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It works for me now. In my case, I haven't uploaded screenshot for iPhone 5.5".
Yes, Apple gave us a confusing error message as "There are still screenshot uploads in progress" and "This file has been uploaded and is processing".

To make sure which screenshot are required to be uploaded, you can check this specification
https://help.apple.com/app-store-connect/#/devd274dd925
Getting an error when uploading Apple Watch screenshots. So frustrating!
Works for me now and was able to submit this morning. Also published another app which I needed to upload screen shots for, and was able to submit for review immediately.

To fix this we:

  1. Went back to the App Store "Product Page Optimization" tab;
  2. Opened the Test again (which should be in "Draft" status;
  3. Finally the real error showed up on the screen: some images were just a red exclamation symbol and red outline with the error message Images can't contain alpha channels or transparencies.
  4. We removed the alpha channel from the images, reuploaded and it worked.

I have this issue as well. Not greyed-out screenshots. Fun times.

So after I checked and replace all the greyed-out screenshots in all languages. I re-checked and the were new greyed-out screenshots, so I replaced them again. And I was able to send the update to Apple.