It says: "There are still screenshot uploads in progress." when submit a new build

To fix this we:

1. Went back to the App Store "Product Page Optimization" tab;
2. Opened the Test again (which should be in "Draft" status;
3. Finally the real error showed up on the screen: some images were just a red exclamation symbol and red outline with the error message Images can't contain alpha channels or transparencies.
4. We removed the alpha channel from the images, reuploaded and it worked.

I have this issue as well. Not greyed-out screenshots. Fun times.

So after I checked and replace all the greyed-out screenshots in all languages. I re-checked and the were new greyed-out screenshots, so I replaced them again. And I was able to send the update to Apple.

I have the exact same problem :( have checked everything over and over - no grey images (not in Apple Watch, iOS nor iMessage).

I don't really see a clear solution from anyone here - I reached out to support a few hours ago - does anyone know if that is just being naive? I suppose they should be able to clear some kind of server cache if ghost images are stuck somewhere.

Thanks

Same issue for me! I'm doing an app project just for fun. I have previews in both 6.5" and 5.5" iPhone displays. I had the issue whenever I upload previews I always get the red ! mark where it says IMAGE_TOOL_FAILURE every single time I modify the arrangements. Not only that, when I get the "There are still screenshot uploads in progress.", I disabled the iPad compatibility and then re-uploaded my app to the App Store connect but the issue persists. 😡

Same here

i am facing this issue for 2 days. it is really unbelievable that the same bug is not solved in 2 years. all i can do is just to wait? will the problem be solved by itself?

Workaround FINALLY!

1. Go to "Product Page Optimization" tab
2. Click in the plus sign to "Create Product Page Test"
3. Fields:

Reference Name: Test Number of Treatments: 1 Traffic Proportion: 50% 4. Click in "Create test" 5. Upload your images inside the "Treatment A" area 6. Click in "start test" and send it to review and await apple 7. Once this review was accepted, you gonna be able to apply the new images to your current published and/or published version. 8. Send you new app version to app review, like usual.

Workaround FINALLY!

• Go to "Product Page Optimization" tab
• Click in the plus sign to "Create Product Page Test"
• Fields:
  • Reference Name: Test
  • Number of Treatments: 1
  • Traffic Proportion: 50%
• Click in "Create test"
• Upload your images inside the "Treatment A" area
• Click in "start test" and send it to review and await apple
• Once this review was accepted, you gonna be able to apply the new images to your current published and/or published version.
• Send you new app version to app review, like usual.

Also, having this issue. Talked to Support today. They escalated it to Engineering. Now I'm waiting for engineering to fix or get back to me. We'll see how long that takes.

This issue is frustrating and apple hasn't made any fix for it. It's been almost 24 hours since I've been trying to submit. Nothing seems to work. The same issue of screenshots uploading...

I was able to fix it by deleting the problematic app screenshot set via fineTuneFork's instructions here: https://stackoverflow.com/questions/73313352/app-store-screenshots-screenshot-uploads-in-progress-error-appscreenshotse