Device Management

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Allow administrators to securely and remotely configure enrolled devices using Device Management.

Device Management Documentation

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Understanding allowedExternalIntelligenceWorkspaceIDs in MDM Payload – What ID is expected?
Hello, We're testing the new allowedExternalIntelligenceWorkspaceIDs key in the MDM Restrictions payload on supervised iPads. According to Apple's documentation, this key expects an "external integration workspace ID", but it's not clear what this specifically refers to. We've tried the following IDs individually (one at a time, as documentation says only one is supported currently): OpenAI Organization ID ChatGPT user email Apple ID used in ChatGPT Google ID used in ChatGPT login The profile installs correctly via MDM and the key is set, but we want to confirm: What exactly is considered a valid "external integration workspace ID" for this key? Is there a way to verify that the restriction is working as intended on the device (e.g. does it limit specific integrations or apps)? Is there an official list of services that currently support this? Any clarification from Apple or other developers with experience on this would be very helpful. Thanks in advance.
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Apr ’25
Apple SCEP Clients Can’t Process FIPS‑Compliant RSA‑OAEP EnvelopedData
We are currently working on a SCEP server implementation that operates in FIPS-approved mode. In this mode, RSA PKCS#1 v1.5 encryption is disallowed due to compliance requirements, and only FIPS-approved padding schemes such as RSA-OAEP are permitted. However, we have observed that the SCEP client functionality on Apple devices currently does not support RSA-OAEP for CMS EnvelopedData decryption. This creates a challenge for us in ensuring FIPS compliance while maintaining compatibility with Apple devices during certificate enrollment through SCEP. We would appreciate your guidance on the following: Are there any alternative FIPS-approved encryption algorithms or configurations supported by Apple devices for SCEP CMS EnvelopedData decryption? Is there any plan or timeline for future support of RSA-OAEP on Apple platforms for this use case? Feedback raised along with sysdiagnose logs as well : FB17655410
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Unknown unauthorized mdm
m personal iPhone is managed by an Unauthorized and Unknown mdm management team, The profile isn’t showing up in VPN Settings and I can’t remove them from having Remote access and control over my Personal Device! I’ve SPENT MANY MONTHS TRYING TO GET SUPPORT VIA EMAILING APPLE DEVELOPER AND SPEAKING TO APPLE SUPPORT WHICH HAS BEEN EXTREMELY EXHAUSTING AND HUMILIATIN! I’ve resorted to contacting Internet crime websit, the federal trade commissio, Better business bureau and Consumer Affairs to file an online complaint against Apple for not complying with their Security and Privacy policy for consumers accounts! Because of this unauthorized and unknown mdm device management profile I don’t have COMPLETE CONTROL OVER MY OWN IPHONE! ! Unable to find a team with the given Team II 'L95TAW5KWP' to which you belong. Pleas Developer Program Support. https://developer.apple.com/support I contacted developer support via email and also tried calling but they don’t respond!
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Jun ’25
Can't execute Software Update:Enforcement:Specific on ADE Macbook
I have enrolled a macbook through ADE to Apple School Manager and register it to the MDM service. Upon sending the initial DeclarativeManagement payload, the device return the client capabilities as below: "supported-versions": [ "1.0.0" ], "supported-payloads": { "declarations": { "activations": [ "com.apple.activation.simple" ], "assets": [ "com.apple.asset.credential.acme", "com.apple.asset.credential.certificate", "com.apple.asset.credential.identity", "com.apple.asset.credential.scep", "com.apple.asset.credential.userpassword", "com.apple.asset.data", "com.apple.asset.useridentity" ], "configurations": [ "com.apple.configuration.account.caldav", "com.apple.configuration.account.carddav", "com.apple.configuration.account.exchange", "com.apple.configuration.account.google", "com.apple.configuration.account.ldap", "com.apple.configuration.account.mail", "com.apple.configuration.account.subscribed-calendar", "com.apple.configuration.legacy", "com.apple.configuration.legacy.interactive", "com.apple.configuration.management.status-subscriptions", "com.apple.configuration.management.test", "com.apple.configuration.math.settings", "com.apple.configuration.passcode.settings", "com.apple.configuration.safari.extensions.settings", "com.apple.configuration.screensharing.connection", "com.apple.configuration.screensharing.connection.group", "com.apple.configuration.security.certificate", "com.apple.configuration.security.identity", "com.apple.configuration.security.passkey.attestation" ], "management": [ "com.apple.management.organization-info", "com.apple.management.properties", "com.apple.management.server-capabilities" ] }, "status-items": [ "account.list.caldav", "account.list.carddav", "account.list.exchange", "account.list.google", "account.list.ldap", "account.list.mail.incoming", "account.list.mail.outgoing", "account.list.subscribed-calendar", "device.identifier.serial-number", "device.identifier.udid", "device.model.family", "device.model.identifier", "device.model.marketing-name", "device.model.number", "device.operating-system.build-version", "device.operating-system.family", "device.operating-system.marketing-name", "device.operating-system.supplemental.build-version", "device.operating-system.supplemental.extra-version", "device.operating-system.version", "management.client-capabilities", "management.declarations", "screensharing.connection.group.unresolved-connection", "security.certificate.list", "test.array-value", "test.boolean-value", "test.dictionary-value", "test.error-value", "test.integer-value", "test.real-value", "test.string-value" ] }, "supported-features": { } } }, com.apple.configuration.softwareupdate.enforcement.specific couldn't be found. The macbook current OS version is 15.5 and it's supervised so looking at this, I assume it should include the Software Update:Enforcement:Specific capability? https://github.com/apple/device-management/blob/release/declarative/declarations/configurations/softwareupdate.enforcement.specific.yaml When I tried sending the payload to the device anyway the valid status is unknown
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140
Jul ’25
In the iOS 26 beta, enterprise Apps installed via MDM cannot be run
I am a developer working on iOS apps. I would like to report an issue occurring in iOS 26 beta 2. Our company has Enterprise account, and we are developing apps. When we distribute these apps, and install them on a device running iOS 26 beta2, apps install successfully, but apps crashed immediately after being launched. MDM Install Application When I install the app via Xcode and trust it, apps will run. Launchd job spawn failed This issue does not occur on versions prior to iOS 26. I would like to know if this is a problem that will be resolved in future updates, or if it is a policy change.
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Signing Certificates for MDM Configuration Profiles
Subject: Questions Regarding Signing Certificates for MDM Configuration Profiles Dear all, I hope this message finds you well. I have some questions regarding the signing certificates used for MDM configuration profiles. Currently, our company uses an SSL certificate to sign MDM configuration profiles. However, with the announcement that the validity period of SSL certificates will gradually be shortened starting in 2026, we are considering alternative options for signing certificates. Through our internal testing and investigation, we have found examples of the following certificate chains being used: ・Developer ID - G1 (Expiring 02/01/2027 22:12:15 UTC) + Developer ID Application certificate chain ・Apple Root CA + Apple Worldwide Developer Relations Intermediate Certificate + MDM CSR certificate chain We would appreciate any insights or experiences you can share regarding the following points: Apple Support previously advised that "certificates issued by public certificate authorities (CAs) trusted by Apple" are recommended. The certificates listed at https://www.apple.com/certificateauthority/ are typically preinstalled on Apple devices. Are these considered "trusted public CAs" by Apple in this context? Is it acceptable in practice to use a certificate obtained from the “Certificates, Identifiers & Profiles” section on developer.apple.com for signing MDM configuration profiles? We would be grateful to hear about any real-world experiences. If the answer to question 2 is yes, which certificate type within “Certificates, Identifiers & Profiles” would be most appropriate for signing configuration profiles? If using certificates from question 2 is not suitable, are there alternative certificate types (other than SSL) that are valid for longer periods (e.g., more than one year) and appropriate for signing MDM configuration profiles? Apple's official documents do not seem to clearly specify what type of certificate should be used to sign MDM configuration profiles. If you know of any helpful documents or resources related to this topic, we would greatly appreciate it if you could share them. Thank you very much for your time and support. We would truly appreciate any advice or guidance you can provide.
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Jul ’25
Unexpected Removal of Apple Watch Apps When Using allowListedAppBundleIDs in iOS Configuration Profile
Summary: When applying a configuration profile that uses allowListedAppBundleIDs to permit a defined set of apps, essential Apple Watch apps are unexpectedly removed from the paired Watch — even though their associated iPhone bundle IDs are explicitly included. This issue occurs with a minimal profile, and has been consistently reproducible on the latest versions of iOS and watchOS. Impact: This behavior severely limits the use of Apple Watch in managed environments (e.g., education, family management, accessibility contexts), where allowlisting is a key control mechanism. It also suggests either: Undocumented internal dependencies between iOS and watchOS apps, or A possible regression in how allowlists interact with Watch integration. Steps to Reproduce: Create a configuration profile with a Restrictions payload containing only the allowListedAppBundleIDs key. Allow a broad list of essential system apps, including all known Apple Watch-related bundle IDs: com.apple.NanoAlarm com.apple.NanoNowPlaying com.apple.NanoOxygenSaturation com.apple.NanoRegistry com.apple.NanoRemote com.apple.NanoSleep com.apple.NanoStopwatch com.apple.NanoWorldClock (All the bundles can be seen in the Attached profile) Install the profile on a supervised or non-supervised iPhone paired with an Apple Watch. Restart both devices. Observe that several core Watch apps (e.g. Heart Rate, Activity, Workout) are missing from the Watch. Expected Behavior: All apps explicitly included in the allowlist should function normally. System apps — especially those tied to hardware like Apple Watch — should remain accessible unless explicitly excluded. Actual Behavior: Multiple Apple Watch system apps are removed or hidden, despite their iPhone bundle IDs being listed in the allowlist. Test Environment: iPhone running iOS 18 Apple Watch running watchOS 11 Profile includes only the allowListedAppBundleIDs key Issue confirmed on fresh devices with no third-party apps Request for Apple Engineering: Please confirm whether additional internal or undocumented bundle IDs are required to preserve Apple Watch functionality when allowlisting apps. If this behavior is unintended, please treat this as a regression or bug affecting key system components. If intentional, please provide formal documentation listing all required bundle IDs for preserving Watch support with allowlisting enabled. Attachment: .mobileconfig profile demonstrating the issue (clean, minimal, reproducible) Attached test profile = https://drive.google.com/file/d/12YknGWuo1bDG-bmzPi0T41H6uHrhDmdR/view?usp=sharing
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1w
Need help on MDM profile for FileProviders
We have applications RME and RMEUI, which are added under FileProviders section. Looking for MDM profile that can lock these entries so that users cannot disable them. Currently we are using JAMF Pro MDM to control our applications. In Sequoia OS -> Open System Preferences -> General -> Login Items & Extensions -> Under Extensions section -> File Providers In Tahoe OS -> Open System Preferences -> General -> Login Items & Extensions -> Under By Category/App section -> File Providers (In the screen shot you can find RME entry)
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Jul ’25
iCloud restore does not transfer application data when applied to new device
Hello, this may not be the correct place to ask this question so I apologize in advance if this is the case. We are currently having some issues when attempting to restore device back ups via iCloud that where previously enrolled to our MDM solution, as upon the restore no app data seems to be persisted over (we have tested restoring the backup on the same device and we have been able to have data persist between wipes) On the initial device we have ensured that the restrictions allowCloudKeychainSync allowManagedAppsCloudSync are set to true, and can see that the initial devices back up has the app data backed up, yet despite this data is not persisted when restoring from back up on a new device. On the device where the back up was initially done when restoring the applications are applied but indicated that they must be re-installed via our management console, once the app has been uninstalled and reinstalled the old data does show up, when applied to the new device our mdm solution pushes down the app.managed config but the device treats it as a new install. Could this possibly be due to us using Device Licensing when assigning apps? Or is it due to the intial device only performing a token update request when restoring and the new device going through the entire checkin proccess? Both devices are provisioned via DEP, and applications where assigned initially via VPP Any insight on this would be useful (For reference this is an MDM solution of our own making so we are attempting to sus out if there is a configuration issue we could be overlooking).
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2w
Supervised devices show wifi setup screen on restart
When an iOS 26.0 device is prepared in supervised mode, wifi connection screen is showing when the device is restarted. This wifi connect appears always on restart. I have tried using Apple Configurator GUI and Command line (cfgutil) command. In both cases, The behavior Wifi screen is showing up on restart for supervised mode. Cfgutil command: cfgutil -C {Certificate} -K {Key} prepare --supervised --name {NAME} --host-cert {Certificate} --skip-all Note: In non-supervised mode and other iOS, the wifi screen is not showing. Apple Configurator version: 2.18 iOS version: 26.0 Device model: iPhone 11 and above. Anyone else facing this issue? Any help is super appreciated.
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5d
Serial number on supervised device
Hello world! First post here. Developing my first app. It primarily targets supervised and MDM managed devices. A few questions: For supervised devices, is serial number available? I want to get the number and use it for app auto activation Is MDM required for supervised devices? Or, as long as a device is enrolled through Apple Business Manager? Which capacity shall I request for the app? Thanks so much!
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1w
When did the phonenumber item among the information that can be obtained by the command 'DeviceInformation Command.command.Queries' stop?
Hello ! Currently, we have customers who use about 5,000 devices. In the case of ios26, the phone number is not acquired overall, and 18.x, 17.x, and 16.x are all acquired in half and not acquired in half. https://developer.apple.com/documentation/devicemanagement/deviceinformationcommand/command-data.dictionary/queries-data.dictionary It seems that it is the right behavior not to acquire it on the specification sheet. However, I wonder when it became impossible to acquire. (There are devices that can be acquired and devices that can't be acquired in the same os version.) Will the devices that are being acquired be blocked someday? When it was developed in 2019, it was in a state that could be acquired in full. I would also like to ask if there is an alternative way to get your phone number. Thank you.
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6d
iOS 26 devices in Single App Mode stuck on lock screen
On iOS 26, if in "Single App Mode", the device gets stuck on the lock screen. Devices are configured in SAM (kiosk mode), without a PIN requirement. Since updating to iPadOS 26, every single device that locks (goes to sleep) becomes completely unresponsive at the lock screen. Touch input does not work. The only way to regain access is to reboot the device, which will boot to the SAM app, but then lock again if it goes to sleep. Related discussion in the public forums.
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2d
App whitelist profile working on supervised iPhone, but not on paired Watch
Hello, I’ve run into an issue with a configuration profile on my supervised iPhone. I’m wondering if anyone here might be able to help? The profile contains the allowListedAppBundleIDs key within the restrictions payload. My Apple Watch is paired with the iPhone. The iPhone was supervised manually with Apple Configurator, hence the Apple Watch has not been directly supervised itself. The profile works completely as expected when installed on the phone. As soon as the profile is installed on the iPhone, I can witness the apps on the Apple Watch rearrange themselves as some apps are hidden. So clearly the profile is applying its restrictions to the Apple Watch to some degree. My issue however is that apps listed in the whitelist are hidden from the Watch. The apps that are missing from my Watch are Walkie Talkie, Find My Items, Find My Friends, Messages, Alarm, Remote, Now Playing, Sleep, Meditation and Heart Rate. This is despite the following bundle IDs being listed in the whitelist array: com.apple.findmy.findpeople, com.apple.findmy.finddevices, com.apple.HeartRate, com.apple.SessionTrackerApp, com.apple.NanoWorldClock, com.apple.findmy.finditems, com.apple.Mind, com.apple.NanoOxygenSaturation, com.apple.watchmemojieditor com.apple.NanoSleep com.apple.NanoNowPlaying com.apple.noise com.apple.tincan com.apple.NanoRemote com.apple.NanoAlarm com.apple.private.NanoTimer com.apple.NanoStopwatch I’ve done some testing, but not sure what I’ve found really. I’ve so far identified 3 scenarios. Scenario 1: I have the whitelist profile installed on the iPhone. I download an app that appears in the whitelist from my watch (or at least its iPhone version does). The apps show up on the iPhone automatically and can be launched there. These apps cannot be launched on the watch. Scenario 2: I downloaded a few apps to my watch, that didn’t automatically install on my iPhone at the same time. They were on the whitelist. These ones couldn’t be launched from my Watch. I then downloaded them to the iPhone and they could be launched there (since they were on the whitelist). Scenario 3: A couple of 3rd party apps on the whitelist could be downloaded and launched from the watch with the whitelist installed. It seems as though there are different kinds of Apple Watch app and this is what I’ve read elsewhere. First of all there are Watch-only apps, which do not automatically install a companion iPhone app. Secondly there are companion apps, which when installed from the Watch App Store download their companion app to the iPhone in the background. Someone please correct me - I’m bound to be overlooking something here. So maybe the apps that when installed from Watch automatically install on iPhone and can only be launched from the iPhone have a separate bundle ID for their Watch app which I haven’t included? Apps that are on the whitelist AND do not automatically install an iPhone app AND can be launched from the Watch, include: solstice What3words So maybe these do not need a companion app, but have the same Bundle ID as their iPhone app? However, I’m still not sure why many stock Apple Watch apps are missing from the Watch…. The most obvious answer is that I’ve got their Bundle IDs wrong, but I don’t think I have given I extracted the bundle IDs from the App Store pages of the Apple WatchOS apps. I noticed at this Apple Support page (https://support.apple.com/en-gb/guide/deployment/dep34c5cd30f/1/web/1.0) that there is no mention of whitelisting or blacklisting apps on WatchOS using MDM, yet something definitely happens on the watch when the configuration profile is installed on the iPhone. Furthermore, if I tap on a configuration profile, which comprises a blacklist, on my iPhone it will ask me if I want to install it on the iPhone or Watch. The same pop-up question doesn’t happen when the profile contains a whitelist. All this to say, I’m massively confused as to why I can’t get this working. I’d really appreciate anyone’s advice which is bound to be expert. Thank you
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How to access DEP device data from Apple Business Manager via API
I am currently working on a Visual Basic .NET project and aim to integrate an internal application with the Apple Business Manager API to access DEP (Device Enrollment Program) device data. Specifically, I would like to request any guidance on the following aspects: Generating a Valid Access Token: I am aware that JSON tokens are required to interact with the API, but I am unsure of the correct procedure to create a valid token for accessing the Apple Business Manager data. How to set permissions for accessing DEP Device Data: What steps do I need to follow to obtain the necessary permissions to read DEP device data from Apple Buiness Manager? Are there specific configurations or approval processes that need to be completed within Apple Developer Account oder Apple Business Manager account (which both uses same Apple ID)? API Endpoints and Documentation to access Business Manager by API: Could you please point me to the relevant APIs and endpoints for interacting with the DEP data? Which web requests to send where? Any documentation that outlines the API structure fur Business Manager access and how and where to obtain access tokens for it. Thanks for any assistance as I stuck here since it is ma first project accessing Apple APIs.
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855
Nov ’24
Blocking Photo Attachments in Gmail, Outlook, and Social Media Applications in IOS devices
We are attempting to block the attachment of photos from the Photos/Gallery app when sending emails or sharing on social media applications such as Gmail, Outlook, and other platforms. These are MDM Managed Applications While file attachments (e.g., PDFs, documents) are successfully blocked, photo attachments are not being restricted, allowing users to attach photos without limitations. We are applying the below restriction to the device through an MDM allowOpenFromUnmanagedToManaged: false https://developer.apple.com/documentation/devicemanagement/restrictions Steps to Reproduce: Open the Photos or Gallery app on a mobile device. Open Gmail, Outlook, or a social media application (e.g., Facebook, Instagram). Open the Photos or Gallery app on a mobile device. Select a photo to attach. Try to attach the selected photo to an email or post. Observe that the photo is successfully attached, despite restrictions on file attachments.
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393
Jan ’25
Security configuration updates have been enforced through automatic update policy enabled through an MDM policy.
The security configuration updates have been enforced through automatic update policy enabled through an MDM policy. However our end users would like to know when these updates are triggered by the device and installed successfully. We can see on a few devices that even though the automatic updates are enabled there are many devices with config updates pending. Also is there a way to manually install these config updates as the end user cannot see these updates listed in the software update section.
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Feb ’25
MDM profile for a binary with multiple signatures
Hello, we use an MDM profile that enables FDA for our program. The Identifier is set to be the path to our program. We'd like to have a profile that allows multiple CodeSignatures. Our older programs are signed with a different certificate than the current ones. We tried deploying 2 profiles (one for the 'old certificate' signed binary and the other for the 'new certificate' signed binary). But it looks like that MacOS accepts only one. I have also tried to use ProfileCreator to generate a profile with 2 entries, but it fails to do it. Manually editing the XML file and adding new entries does not work either. I'd like to know if there's a workaround for this issue.
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Apr ’25
Platform SSO with Entra on Tahoe - Is it working in Beta 1
This test setup is Jamf Pro as the MDM with Entra as the IdP. PSSO is working on Sequoia devices. Prior to Tahoe, PSSO required the following three items: An existing local account, the delivery of Company Portal, and a profile containing PSSO payload. Based on the Tahoe announcement, it looks like PSSO is now available during Setup Assistant, removing the requirement of first creating a local account. I assume this means that the requirements now as easy as deploying Company Portal and the PSSO profile during the Pre-Stage policy. I attempted this on the macOS 26 beta 1 and during Setup Assistant, with the PSSO profile delivered, Setup Assistant prompts me to login to my IdP. However, pressing Continue will result in a failure, notifying me that the application required is not available. The continue button is now inactive but a "try again" button is available. This results in the loop of trying and then failing, stating that the required application is not available. I eventually must quit Setup Assistant which exits it and drops me at the login window. The only account that is visible is the management account. A trip into DFU and an IPSW restore then follows. Am I trying this too soon? Is PSSO at Setup Assistant not yet fully supported? Is there another requirement other than delivering Company App in the prestige alongside the profile? I've enabled the beta channel in MAU but there is no newer Company Portal being offered. Any guidance here would be appreciated as this is the PSSO announcement I've been waiting for since the deprecation of Apple Enterprise Connect.
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Jun ’25