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5.1.1

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App Store Review Guideline 5.1.1(v): How are regulated businesses with legally mandated data retention policies expected to comply?
The updated App Store Review Guideline 5.1.1(v) states that: ... If your app supports account creation, you must also offer account deletion within the app. ... Some industries, such as finance, are required by legal regulation to comply with state or federal data retention policies that prohibit account deletion. How can apps in these markets comply with this new policy?
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Jun ’21
Reply to Apple rejected because I’m an individual, new rule?
This is the entire reply: Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage We continue to find in our review that your app does not meet all of our requirements for apps that offer highly regulated services or handle sensitive user data. Specifically: The account that submits the app must be enrolled in the Apple Developer Program as an organization, and not as an individual. The guideline 5.1.1(ix) requirements give App Store users confidence that apps operating in highly regulated fields or that require sensitive user information are qualified to provide these services and will responsibly manage their data.
Oct ’22
App Rejection Guideline 5.1.1 (ix) - Legal - Privacy - Data Collection and Storag
Apple Rejection as Follows The app must be published under a seller and company name that is associated with the organization or company providing the services. In this case, the app must be published under a seller name and company name that reflects the OrthoCare Institute name. The guideline 5.1.1(ix) requirements give users confidence that apps operating in highly regulated fields or that require sensitive user information are qualified to provide these services and will responsibly manage their data. Next Steps from Apple The app must be published under a seller name and company name that reflects the OrthoCare Institute name. If you have developed this app on behalf of a client, you may resubmit the app through their account, if they have one. You may also request an update to the company name on your account by having the Account Holder edit the account information. Please note that you cannot resolve this issue with documentation showing permission to publish this app on behalf of the content
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Apr ’24
Reply to 5.1.1 account deletion issue: what is a highly regulated industry?
After 2 months, I was able to get an answer on what Apple considers to be a highly regulated industry. It turns out the examples listed in 5.1.1(ix) - highly regulated fields (such as banking and financial services, healthcare, gambling, legal cannabis use, and air travel) - are the ONLY industries that Apple considers to be highly regulated. Apple does not consider commercial fishing to be a highly regulated industry. This is extremely misleading. I submitted feedback requesting this be clarified in 5.1.1(ix) of the App Store Review Guidelines. If you experienced a similar issue, I suggest you do the same here: https://developer.apple.com/contact/app-store/ and select 'suggest a guideline change'.
Oct ’22
App Store Review Guidelines 5.1.1 (ix) - Account delete requirement for banking apps
I would like to clarify the scope of section 5.1.1 (ix) of the app privacy policy, related to account sign-in. If your app supports account creation, you must also offer account deletion within the app. I understand that this will take effect from January 2022 https://developer.apple.com/news/?id=mdkbobfo Is there an exception for financial apps that include account creation / registration (e.g. banking apps)? The objective of the policy change seems to be to offer users a convenient and transparent option of unregistering from a service and deleting any related data. However, deleting a login for a banking app has more implications than just de-registering from the service (e.g. what to do with account balance, regulatory requirements may apply). Therefore direct interaction between the app user and the financial institution is likely to occur irrespective of any in-app options. Would either of these options be sufficient to comply with the iOS App Privacy Policy? Option 1 - include within the app a
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7.5k
Oct ’21
Reply to App rejected Guideline 5.1.2
The issue is not 'legally' it is 'app reveiw'. Your app is collecting (aka 'compiling') personal information of people who drive by the user of the app. Herein lies your rub - 5.1.1 (viii) Apps that compile personal information from any source that is not directly from the user or without the user’s explicit consent, even public databases, are not permittedYou could try this approach with app review:1) App review - the data saved by this app is based on publicly displayed license plate data. It is viewed and recorded by the user of the app. Therefore, upon recording, this data is the property of the user of the app not the owner of the license plate. The user of the app further clarifies their data by accessing a public database. The user of this app has given permission to compile this data. This app is not in violation of 5.1.1 (viii) because the data is obtained directly from the user with the user's explicit consent.(IMHO - App Review should reject the app because of 5.1.1 (viii
Jun ’19
Reply to Failed to send email to privaterelay mailbox
Hi @lzr, All communications to the Private Email Relay service need to be authorized and authenticated. Please configure your email domains and sources and validate your SPF and/or DKIM authentication by following the documentation below: Configuring your environment for Sign in with Apple https://developer.apple.com/documentation/sign_in_with_apple/configuring_your_environment_for_sign_in_with_apple#3743946 This misconfiguration is the underlying of cause of the 550 5.1.1 unauthorized sender error. However, in the future, if you receive an error such as 550 5.1.1 unknown user, this likely means the user has disabled email forwarding for your client. For more information, see Manage your apps with Sign in with Apple. Cheers, Paris X Pinkney |  WWDR | DTS Engineer
Topic: Privacy & Security SubTopic: General Tags:
Sep ’24
App Store Review Guidelines-5.1.1(x) Does creating an account via email to use the product count as a feature design that is against this rule?
If a product requires an account to be created for a user to use it, and email registration is the only way it can create an account, does this count as a violation of this section 5.1.1(x)? Because if you don't complete registration, you can't use the following features. But the product's features require users to create a unique user ID before they can use it Would it be possible if more than one registration method was provided, such as adding login via Apple ID?
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Nov ’21