Hi everyone,
I completed my Apple Developer account enrollment nearly a week ago (ID: G256C6S5Q2), but despite sending multiple emails to Apple Support, I haven’t received any confirmation or reply.
When I enter my account it is stuck on the "Complete your purchase" screen (I received payment confirmation) and nothing happened since then. I ’m eager to publish my app and get started on development, so I really need them to reach out to me—ideally with a call or a direct response.
Does anyone have any advice on how to escalate this issue or any tips on how to get Apple Support to contact me? Any insights or suggestions would be greatly appreciated.
Thanks for your time and support!
Developer Program
RSS for tagCreate and deliver software for users around the world on Apple platforms using the the tools, resources, and support included with Apple Developer Program membership.
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I am now on Day 5 of waiting for our Apple Developer Program approval, and despite multiple attempts to get an update, I have received no meaningful response from Apple.
I have:
✅ Successfully paid membership fee and received invoice for same
✅ Reached out via support tickets, but got 0 replies.
This delay is unreasonable and impacting my work. I am prepared to launch a critical app that aligns with Apple’s ecosystem and guidelines, but Apple’s lack of communication is preventing me from moving forward. After lot of hard work and resources I have completed app development and set up other processes for marketing.
I demand a real update from an Apple Developer Program representative today.
• Not silence.
• A direct response with a timeline for approval.
Apple claims to support developers, but these excessive delays and lack of transparency tell a different story. If there is a legitimate issue, I expect clear communication. If there isn’t, we expect this approval to be completed immediately.
Apple, please address this case today. I cannot afford further inaction.
Order ID: MNTHQYXGLN
I have tried everything. Different addresses, different credit cards, then it appears pending, but the credit card is never charged and then it "resets", meaning I can do the whole process again as if nothing had happened. I have already sent an email to Apple and I have not had a response either. How can I move forward? Some help. Greetings!
Hi all. I don't know where else to go in order to find a way to communicate with Apple or reach help.
I have enrolled to the Apple Developer Product, no money charged in my account by I have received confirmation of Apple Acknowledgement that I have made an order.
Specifically 2 weeks now I try to contact someone from Apple side but with no luck. Recently I received the following and I had a small conversation from them.
If you have additional questions related to this request, please > reference case number 20000089031868.
Ge***le -> this is the name of the support agent
Did I do something wrong from my side? Does anyone has the same issue?
Can you please revoke my developer id application and installer certs? So i may recreate.
I deleted the private key by mistake before realizing i cannot recreate everything using the developer website portal. I dont have macos backup or did i backup my certs with attached pkey.
I just did not realize this was important until now.
Please help as Im now blocked. I opened a case too but i have not yet got a response. its been 3 days now. case id: 20000093632858
I registered and tried paying for a Developer account about 3 days ago. I got an email saying that activation can take up to 48 hours. It's been about 72 hours and the account isn't activated yet.
I don't want to throw anyone under the bus here, but I think the error handling for the D-U-N-S number verification step could be improved.
Shown on page:
The information you entered did not match your D&B profile. Before submitting your information, check your D&B profile. If you've recently changed your legal entity name, update your D&B profile.
This message is confusing when the only information provided is the company name, which exactly matches the D&B profile.
We get more information about the error in console than what is shown on the page:
"resultCode": 20010,
"resultString": "Your organizations information is not complete.",
"userString": "Your organizations information is not complete.",
"requestUrl": "https://developer.apple.com/services-enrollment/validateDunsDetails",
Displaying a clearer error message in line with this would greatly improve user understanding of what went wrong.
Hi,
I need to temporarily add a developer to my Apple Developer account so they can manage Certificates, Identifiers & Profiles and make necessary changes. However, when I add them as a team member through Users and Access, Apple requires them to verify their Apple ID using two-factor authentication (2FA). The problem is that due to regional restrictions, they are unable to receive the verification code, which prevents them from accessing the account.
What I’ve Tried:
I added the developer as a team member under Users and Access in the Apple Developer portal.
They received the invitation email and accepted it.
When they try to log in, Apple prompts them for 2FA verification, but they cannot complete it due to the restrictions.
My Questions:
Is there a way to allow my developer to access Certificates, Identifiers & Profiles without requiring them to verify their Apple ID via 2FA?
Would creating a new Apple ID and adding it as a team member work as a workaround?
Are there any alternative solutions to grant access without sharing my personal Apple ID credentials?
I’d appreciate any advice or best practices on how to handle this. Thanks in advance.
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Tags:
App Store Connect
Developer Program
Hey, we've recently realised that our Account Holder access was restricted to the App Store Connect, however all other accounts (Admin, Marketing, Developers) can access it. Restricting Account Holder access means that we can't push updates on App Store and limits our functionality.
We've submitted multiple requests to Apple Support, but no answer for a month, no hotline phone number for developer services, only general hotline which can't fix the issue due to recent Apple Security changes and it redirects us to the general request submission form.
Does anyone has the same problem? How do you fix that? Are you also experiencing delays in reply from Apple?
Topic:
App Store Distribution & Marketing
SubTopic:
App Store Connect
Tags:
App Store
Developer Program
Hello everyone.
When I try to start the enrollment in the program, I receive the following message: Your enrollment in the Apple Developer Program could not be completed at this time.
Does anyone know how to solve this problem?
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Tags:
Subscriptions
Developer Program
Hello,
I originally reported this issue on December 13, 2024, and received a case ID from Apple Developer Program Support: 102485600459.
However, the issue remains unresolved, and I have not received any further updates. Could someone please assist me in getting this matter addressed? Any guidance or escalation options would be greatly appreciated.
Thank you.
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Tags:
Subscriptions
Accounts
Developer Program
I have spent many weeks trying to enroll in the Apple Developer program. I submitted all the info, waited, called support (which was completely useless and provided no additional insight into why I can't be enrolled).
I read other threads about this and there appears to be little answer for what to do. I meet all the requirements outlined on https://developer.apple.com/support/app-account/
Everything I do points me back to https://developer.apple.com/programs/enroll/
Where I click the Enroll button and I then get the following message.
Contact us to continue your enrollment.
Your enrollment in the Apple Developer Program is under review. Please contact us.
And then when I talk to support I get 30+ minutes of absolutely no help and sent on my way. I also tried creating a new Account/ID but it wouldn't allow me to proceed when I entered the 2 factor auth code from my phone number (which is associated with my original Apple Account)
Thanks in advance to anyone that can provide me hope on how to proceed.
I already paid for my Apple Developer membership using GoPay, but I've been offered to purchase it again through manual payment. this is my enrollment ID NAZPV3SJW6. an this is the proof that I've paid via GoPay o
n January 18, but I've been offered to purchase it again through manual payment. this is my enrollment ID NAZPV3SJW6. an this is the proof that I've paid via gopay
Dear Apple Support Team,
I am Tianwei Yue. I received your email this morning regarding the immediate termination of our Apple Developer Program License Agreement and Apple Developer Agreement, citing alleged fraudulent behavior and violation of certain terms. We were very surprised by this notice and are deeply concerned about the matter.
Firstly, the email mentioned that if we wish to file an official complaint under the applicable Platform Regulation, we could do so by contacting you via “Contact Us”. However, when I logged in with my account and clicked the “Contact Us” link, the system responded with “You’re not eligible to make this request”. We would appreciate guidance on how to properly submit an official complaint or if there is an alternative way to get in touch for further assistance.
Secondly, we operate the “mathos ai” application under this account, which currently enjoys over one million users and maintains a rating of 4.6 on the App Store. Our team has always been proactive in handling user accounts, refunds, and payment issues, and we are committed to providing high-quality service to our users. Therefore, we are puzzled by the suspension of our account and believe there might be some misunderstanding or miscommunication. We sincerely hope to connect with the appropriate Apple personnel to understand the issue in detail and provide any necessary additional information to resolve any concerns.
Thank you very much for taking the time to read our email. We look forward to your response and guidance.
Sincerely,
Tianwei Yue
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Tags:
Enterprise
Developer Program
I have tried to pay the enroll several times, I only receive the email below, but even after two days I have not received anything, not even if it worked or not, I have been trying and waiting for months and nothing.
Order Acknowledgement
Dear VICTOR GARCIA,
Thank you for your order. Here's a summary of your order request, which will be processed within 2 business days. We'll notify you when your items are ready.
Order Details:
Apple Developer Program
US$ 99
Best regards,
Apple Developer Relations
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Tags:
Developer Tools
Developer Program
Hello,
I have been enrolled for apple developer program in 14th of February which says it should takes up to 48 hours to enroll. I have received my order number which is W1510513031 but my account is still seems Pending when i logged in. How long it should take? In my account when i logged in it still have purchase button there which i have already paid for it.
On January 18, 2025, I already paid for my Apple Developer membership using GoPay, but I've been offered to purchase it again through manual payment. this is my enrollment ID N*******6. an this is the proof that I've paid via gopayOn January 18, but I've been offered to purchase it again through manual payment.
this is my enrollment ID NAZPV3SJW6. an this is the proof that I've paid via gopay
Have been trying to enroll in the Apple developer program, but every time after filling out all the forms and agreeing to the agreements, I'm being prompted with, "We are unable to process your request" repeatedly.
I wanted to know what is the issue and how to fix it so I can properly enroll in the developer program
Hi Guys,
I've been trying for two weeks to sign up for the Apple Developer program. I've tried to pay the $99 but it didnt go off my account. Now my accoun tis in pending mode and there is no response from apple support. I've ogged about 10 tickets over the past two weeks.
Any advice here? I am getting desperate.
I was unable to successfully register for an Apple developer account as it indicated that there may be an issue with your account that needs to be resolved before continuing with the registration process
I guess it's because I changed my device. I bought a Mac mini M4, which doesn't have a camera. So I borrowed my friend's phone to register, but when I made the final payment, I didn't continue. Instead, I switched back to my Apple computer to register, and as a result, it couldn't pass.
My software and game have been developed and cannot be registered, which has a significant impact on me. Is there any way to continue registering? Or have I lost the possibility of becoming an Apple developer forever?