Device Management

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Allow administrators to securely and remotely configure enrolled devices using Device Management.

Posts under Device Management tag

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macOS 12.6 LightsOutManagement; address already in use
Hello together, I'm currently trying to implement a simple way to use the new LOM commands for our new mac infrastructure. My MDM sollution is a custom instance of MicroMDM. MDM profiles are working fine, but when I send a https://developer.apple.com/documentation/devicemanagement/lom_device_request_command with any command (Reset, PowerON, PowerOFF), then it doesn't reset/restart/start the target Mac. Host X has a device profile and host Y a controller profile. Host/Mac Y = fe80::YYYY:YYYY:YYYY:8608 Host/Mac X = fe80::XX:XXXX:XXXX:cfab Now, if I send a LOM request for Mac Y to reset Mac X, I get the error "Address already in use" on Mac X (logs via log stream) log stream (private logs) And wireshark on Mac X shows there is traffic, but MacX does not respond to anything, not even tcp syn packages. This error is really weird, because there are no special ports running on that mac and I don't know what Port lightsoutmanagementd tries to listen to. lsof | grep LISTEN | grep -i ipv6 launchd 1 root 7u IPv6 0x457f571ac3303fd7 0t0 TCP *:ssh (LISTEN) launchd 1 root 11u IPv6 0x457f571ac33015d7 0t0 TCP *:rfb (LISTEN) launchd 1 root 27u IPv6 0x457f571ac3303fd7 0t0 TCP *:ssh (LISTEN) lightsout 112 root 4u IPv6 0x457f571ac3302ad7 0t0 TCP *:55555 (LISTEN) kdc 143 root 5u IPv6 0x457f571ac33023d7 0t0 TCP *:kerberos (LISTEN) screensha 403 root fp.u IPv6 0x457f571ac33015d7 0t0 TCP *:rfb (LISTEN) (fileport=0x2103) screensha 403 root 3u IPv6 0x457f571ac33015d7 0t0 TCP *:rfb (LISTEN) ARDAgent 535 devops 9u IPv6 0x457f571ac33031d7 0t0 TCP *:net-assistant (LISTEN) Did anyone have the same problem, or maybe can hint me in the right direction? I currently don't have a clue, what I can do next.
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Intune MAM Files app exception
Hi all, I'm implementing Intune MAM to secure applications on iOS. However, I need my users to be able to save files (e.g. attachments in an email in the Outlook app) to iOS Files. To do so, I'm trying to put Files in exception of my Intune MAM policy and I need to obtain the Files "CFBundleURLSchemes" value from the info.plist file of the Files app. I'm not able to get that information. Are any of you able to get that somehow? Thanks!
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747
Oct ’25
Declarative management application config not applying
Hello All, I am currently attempting to get application config working with enterprise apps but it seems as though the asset config is not applying at all. While the asset and application install correctly it does not seem that the config is read at all judging from the status message returned. "StatusItems" : { "app" : { "managed" : { "list" : [ { "name" : "apps", "config-state" : { "app-config-state" : { "state" : "unknown" } }, "identifier" : "app.identifier", "version" : "3.2", "short-version" : "3.2.0", "state" : "managed", "declaration-identifier" : "dec-identifier" } ] } } }, "Errors" : [ ] } The asset file being sent down is as follows: <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>Config 1</key> <string>Value 1</string> <key>Config 2</key> <string>Value 2</string> <key>Config 3</key> <string>Value 3</string> </dict> </plist> This is the config report being sent back by the device after everything has been fetched: "StatusItems" : { "management" : { "declarations" : { "activations" : [ { "active" : true, "identifier" : "group.activation.payload", "valid" : "valid", "server-token" : "56792E4AE25C3286640B45E6BD265AE97545B2B87F90A6355919FD8B2E3C3AB3" } ], "configurations" : [ { "active" : true, "identifier" : "app.install", "valid" : "valid", "server-token" : "34D7ACECAE16EE9EEAC0630FF2FF85524FFBB5BA3CB18CFB6296FBC860368C85" }, { "active" : true, "identifier" : "ios.policy.subscription.list", "valid" : "valid", "server-token" : "376913E11BE7D26EC745B3B68C6FA94C4FC061B1B736D143EBE0F12FF73ADFF8" } ], "assets" : [ { "active" : true, "identifier" : "app.config.reference", "valid" : "valid", "server-token" : "1CFBE30EB56309005F742D667B80242E6A3CDC08ED228D0BC5F87749C6BBAB77" } ], "management" : [ ] } }, "app" : { "managed" : { "list" : [ { "state" : "downloading", "declaration-identifier" : "app.install", "identifier" : "app.identifier", "name" : "apps", "config-state" : { "app-config-state" : { "state" : "unknown" } } } ] } } }, "Errors" : [ ] } Additional info would be useful, though a sysdiagnosis will be submitted to feedback as well. Config did apply correctly when sending down through Install application command
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Apr ’25
Supporting development of ACME - Freshness code question
It seems like there are some "mixed messages" out there about what should be in OID 1.2.840.113635.100.8.11.1 in the attestation cert. Is it just a SHA256 hash of the nonce issued by the ACME server? The MDM profile yaml says: "In the attestation certificate the value of the freshness code OID matches the nonce specified by the ACME server via the ACME protocol." I'm hoping the difficulty we're seeing is down to the certificate being created once (and not again for 7 days). Otherwise, we're not decoding/understanding the OID's contents properly. Thanks.
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May ’25
Web View Not Working in MDM ABM Enrollment for Apple TV
During MDM Automated Device Enrollment of Apple TV, the web view defined by configuration_web_url is not working. We are using the web view to display the usage policy for all devices. While the web view functions correctly for other devices, it is resulting in an error specifically for Apple TV. Could you please clarify whether Apple plans to implement support for this feature on Apple TV in the future or if it will not be supported? Referring to configuration_web_url in: https://developer.apple.com/documentation/devicemanagement/profile
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220
May ’25
Apple iPad Air device failing to enroll through ABM with "failed to retrieve configuration" error
Apple iPad Air device failing to enroll through ABM with "failed to retrieve configuration" error. This error occurs while reaching Apple ABM for fetching MDM server enrollment details. When we checked console logs when enrolling the device we found following error: ​default 13:54:07.229022+1000 teslad Error: Error Domain=MCCloudConfigurationErrorDomain Code=34004 "The cloud configuration server is unavailable or busy." UserInfo={NSLocalizedDescription=The cloud configuration server is unavailable or busy., CloudConfigurationErrorType=CloudConfigurationFatalError} default 13:54:07.229120+1000 Setup Service completed default 13:54:07.230096+1000 Setup Could not retrieve cloud configuration. Error: <Error domain: MCCloudConfigErrorDomain, code 33001>\ Feedback raised along with screenshot and console logs as well : FB17785513. Please analyse this issue and reply back to us.
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Jun ’25
What is the URL Scheme of Native Apple Translation app?
I'm the IT Admin in my company. We use Microsoft Intune, which is a Mobile Device Management tool, to manage our devices and apps. I created an app protection policy, restricting the data can only be shared between the allowed apps. For example, if our user want to copy the content in Outlook for iOS to WeChat or personal memo, the action will be blocked. However, may be it's too strict, here is the scenario that we need to hadle: A user selected the content in the Outlook for iOS mail, and wanted to use the "translate" function to do translation. Before the app protection policy was deployed, he can do the translation successfully. And now, it's blocked. Therefore, we need to find a way to exempt the app "Translate" so that users can do the translation successfully. We put the value "com.apple.Translate"(this is a package ID listed in the official document of Apple) to the exemption, but it's not working. May I know what is the correct "value" for the iOS native Translate APP? I need to put this value to our app protection policy to exempt Translate app. Thank you so much.
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115
Jun ’25
Confirmation on the Use of MDM Vendor CSR Certificates in On-Premises MDM Solutions
We are developing an MDM solution. In addition to the cloud-based version, we are also developing an on-premises version of the MDM solution for organizations such as government agencies and other entities for whom using public cloud services is difficult. In such cases, regarding the "MDM vendor CSR certificate" to be included in the on-premises package: Would it be acceptable to use a certificate owned by our company (the MDM vendor)? Or would it be necessary for the client organization to prepare a new certificate themselves?
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84
Jun ’25
Confirmation on the Use of MDM Vendor CSR Certificates in On-Premises MDM Solutions
Hello, We are developing an MDM solution. In addition to the cloud-based version, we are also developing an on-premises version of the MDM solution for organizations such as government agencies and other entities for whom using public cloud services is difficult. In such cases, regarding the "MDM vendor CSR certificate" to be included in the on-premises package: Would it be acceptable to use a certificate owned by our company (the MDM vendor)? Or would it be necessary for the client organization to prepare a new certificate themselves?
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80
Jun ’25
Confirmation on the Use of MDM Vendor CSR Certificates in On-Premises MDM Solutions
We are developing an MDM solution. In addition to the cloud-based version, we are also developing an on-premises version of the MDM solution for organizations such as government agencies and other entities for whom using public cloud services is difficult. In such cases, regarding the "MDM vendor CSR certificate" to be included in the on-premises package: Would it be acceptable to use a certificate owned by our company (the MDM vendor)? Or would it be necessary for the client organization to prepare a new certificate themselves?
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Jun ’25
Strange network information values ​​in response to DeviceInformation command on iPad
I am checking the response of DeviceInformation Command to collect network information from iPad. On iPad(iPad Pro 11, M4) devices that use WiFi without inserting Usim or Esim, network values ​​such as CurrentMCC and ICCID are received in response to the DeviceInformation command. cf.)Even though it may be garbage value, I blurred the unique information just in case. <key>ServiceSubscriptions</key> <array> <dict> <key>CarrierSettingsVersion</key> <string>61.0</string> <key>CurrentCarrierNetwork</key> <string></string> <key>CurrentMCC</key> <string>450</string> <key>CurrentMNC</key> <string>08</string> <key>EID</key> <string>blah blah</string> <key>ICCID</key> <string>blah balh</string> <key>IMEI</key> <string>blah blah</string> <key>IsDataPreferred</key> <true/> <key>IsRoaming</key> <true/> <key>IsVoicePreferred</key> <false/> <key>Label</key> <string>Provisioning</string> <key>LabelID</key> <string>00000000-0000-0000-0000-000000000000</string> <key>PhoneNumber</key> <string></string> <key>Slot</key> <string>CTSubscriptionSlotOne</string> <key>SubscriberCarrierNetwork</key> <string>iPad</string> </dict> </array> This is a bit weird. If I collect the same information from an iPhone(iPhone 15 Pro Max) that only uses wifi and does not use Usim or Esim, it does not respond with values ​​like ICCID, CurrentMCC, etc. <key>ServiceSubscriptions</key> <array> <dict> <key>IMEI</key> <string>blah blah</string> <key>Slot</key> <string>CTSubscriptionSlotOne</string> </dict> <dict> <key>EID</key> <string>blah blah</string> <key>IMEI</key> <string>blah blah</string> <key>Slot</key> <string>CTSubscriptionSlotTwo</string> </dict> </array> I'm confused by the network information collected. Is there a reason why the collected network information of iPad and iPhone are different?
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286
Jun ’25
Question/Feature Request: String-based Version Specification (x.y.z) for `InstallBehavior.Version` in App:Managed
Hello, I'm currently working on implementing app installation features, referencing the app.managed.yaml declaration on GitHub: https://github.com/apple/device-management/blob/0a4527c5ea21825fd23e08273ccdb9e2302458ce/declarative/declarations/configurations/app.managed.yaml My question pertains to the InstallBehavior.Version key. The current specification indicates its type as <integer>: key: Version title: Version supportedOS: iOS: introduced: '26.0' macOS: introduced: '26.0' visionOS: introduced: '26.0' type: <integer> Is there a way to specify the app version using a string format, such as x.y.z, instead of the integer (App Store External Version Identifier - EVID)? Allowing for a simpler version specification would make app version management through MDM more flexible and efficient. I believe this would significantly streamline the deployment and operation of Apple devices within organizations. Any guidance or consideration for this would be greatly appreciated. Thank you.
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Jul ’25
`Hideable` MDM attribute not preventing app hiding
I have come across this Hideable attribute for managed apps, introduced in iOS 18.1, and I've encountered some behavior that seems to contradict the official documentation. According to Apple's documentation for app.managed.yaml, setting the Hideable key to false under the Attributes section should prevent a user from hiding the app. The documentation explicitly states: If false, the system prevents the user from hiding the app. It doesn't affect the user's ability to leave it in the App Library, while removing it from the Home Screen. I have configured this in my app.managed.yaml and successfully applied the profile to my test device via our MDM server. However, I am still able to hide the application from both the Home Screen and the App Library. Here are the steps I'm taking to hide the app: Long-press the app icon on Home Screen Select "Require Touch ID" Select "Hide and Require Touch ID" Authenticate using Touch ID Select "Hide App" After these steps, the app is no longer visible on the Home Screen or in the App Library, which is contrary to the behavior described in the documentation for when Hideable is set to false. My question is: Is this a known issue or a potential bug in iOS 18.1? Or, is there an additional configuration profile or a specific device supervision requirement that I might be missing to enforce this restriction correctly? Any clarification would be greatly appreciated! Thank you!
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131
Jul ’25
iOS 18.5 MDM Screen Lock
Hello, I am running into a bit of an issue with the Screen Timeout/Screen Lock setting and would like some clarification on. First for a bit of context, I am enrolling personal iOS devices 18.0+ into the company MDM (Intune) with Account Driven User Enrollment. We are trying to set a screen timeout of 5 minutes and immediately after it asks for the passcode on the device, though this setting is not being applied and the device timeout setting can be set as "Never" on the user's end. This is a big security risk for the company I work for and and the issue with being HIPAA compliant. According to the Microsoft Intune Support, "In iOS 18, when using Account-Driven User Enrollment for BYOD (Bring Your Own Device) scenarios, the screen lock timeout setting is indeed marked as “Not Applicable”. This is because Apple’s privacy-preserving model for personal devices restricts administrative control over system-level settings like screen lock or idle timeout." I am needing clarification on the item mentioned from Microsoft Intune Support and if this setting is no longer able to be applied from the MDM with devices enrolled with Account Driven User Enrollment?
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Jul ’25
Question: Granular App Update Status Reporting (Similar to Software Updates)
I'm currently testing app updates using the App:Managed declarative device management payload, and I have a question regarding app update status reporting. Presently, by subscribing to the app.managed.list status item, we can retrieve a list of managed applications along with their installation status. Additionally, we enable automatic updates for managed App Store apps using the UpdateBehavior.AutomaticAppUpdates key. However, especially when a critical application update is initiated, we frequently find ourselves needing more detailed information about the update process. For instance, having status items similar to softwareupdate.install-state and softwareupdate.failure-reason would be incredibly helpful for user troubleshooting. My question is: Is there a way to obtain a similar level of detailed, real-time status updates for app updates? Any insights you might have, or existing methods to achieve this, would be greatly appreciated. Thank you.
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840
Jul ’25
Apps and Books for Organizations API – Reliability Issues, Feature Request, and Rate Limit Clarification
Hi Apple team and community, We’re currently integrating with the Apps and Books for Organizations API as part of our device management solution and would like to highlight a few critical points we've encountered — including a reliability issue, an enhancement suggestion, and a request for clarification on API rate limits. 1. Issue: Intermittent 403 Errors with stoken-authenticated-apps Endpoint We are encountering intermittent 403 Forbidden responses from the stoken-authenticated-apps endpoint. Approximately 30–35% of the requests fail with a 403 status code. These failures are inconsistent — the same request (using the same Content Token and Storefront) may succeed upon retry. All requests are properly authenticated and include the required Cookie and other headers as specified in the API documentation. This issue is impacting our ability to reliably fetch app metadata at scale, particularly in workflows. We’d like to know: Is this a known issue? Could it be due to a rate limit or token misconfiguration? Are any changes required on our end to avoid these failures? 2. Enhancement Request: Include externalVersionId in versionHistory Response The versionHistory extension currently returns: versionString releaseNotes releaseDate However, for Declarative Device Management (DDM) workflows such as App Pinning, we need the externalVersionId as well. Without it, we can't reliably correlate version metadata with the specific version ID required for pinning. Adding externalVersionId would: Enable precise version targeting during App Pinning Improve reliability and automation in managed deployments We request that Apple consider including externalVersionId in the versionHistory response to better support DDM-based app lifecycle management. 3. Rate Limit Clarification We found the following note in the Apps and Books for Organizations API documentation: "The Apps and Books for Organizations API limits the number of requests your app can make using a developer token within a specific period of time. If you exceed this limit, you’ll temporarily receive 429 Too Many Requests error responses for requests that use the token. This error resolves itself shortly after the request rate has reduced." While this confirms that a rate limit is enforced, there is no detailed information about the thresholds — such as the number of allowed requests per minute, hour, or day per developer token. To help us implement proper throttling and retry strategies, we request clarification on the following: What is the exact rate limit threshold per developer token? Are there per-endpoint limits, or is it a global cap for all requests using the token? Does the API return a Retry-After header when the limit is exceeded? What is the recommended backoff strategy for clients to follow when receiving 429 errors? This information would help us implement efficient throttling and error handling logic. Any insights from the Apple team or other developers who’ve encountered these issues would be greatly appreciated!
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Jul ’25
Duplicate App identifiers reported
The result Plist for the InstalledApplicationList MDM command is reporting duplicate Application identifiers. Sometimes with different version, other times with the same version. The device is MacOS 15.5, Enrolled via ABM (Supervised). Here are a couple samples from the returned list. Duplicate app: <key>BundleSize</key> <integer>398051</integer> <key>Identifier</key> <string>com.adobe.Acrobat.NativeMessagingHost</string> <key>Installing</key> <false/> <key>Name</key> <string>NativeMessagingHost</string> <key>ShortVersion</key> <string>5.0</string> <key>Version</key> <string>5.0</string> </dict> <dict> <key>BundleSize</key> <integer>398051</integer> <key>Identifier</key> <string>com.adobe.Acrobat.NativeMessagingHost</string> <key>Installing</key> <false/> <key>Name</key> <string>NativeMessagingHost</string> <key>ShortVersion</key> <string>5.0</string> <key>Version</key> <string>5.0</string> </dict> Different Version: <key>BundleSize</key> <integer>4197200</integer> <key>Identifier</key> <string>com.adobe.adobe_licutil</string> <key>Installing</key> <false/> <key>Name</key> <string>adobe_licutil</string> <key>ShortVersion</key> <string>11.0.0.39</string> <key>Version</key> <string>11.0.0.39</string> </dict> <dict> <key>BundleSize</key> <integer>4443177</integer> <key>Identifier</key> <string>com.adobe.AcroLicApp</string> <key>Installing</key> <false/> <key>Name</key> <string>AcroLicApp</string> <key>ShortVersion</key> <string>25.001.20432</string> <key>Version</key> <string>25.001.20432</string> </dict> <dict> <key>BundleSize</key> <integer>7380980</integer> <key>Identifier</key> <string>com.adobe.adobe_licutil</string> <key>Installing</key> <false/> <key>Name</key> <string>adobe_licutil</string> <key>ShortVersion</key> <string>10.0.0.274</string> <key>Version</key> <string>10.0.0.274</string> </dict>
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987
Jul ’25
Is NanoMDM a future-ready MDM for Apple Business Manager?
Hello, We are currently deploying Apple devices in our organization using Apple Business Manager (ABM) and are looking for a long-term self-hosted MDM solution. We initially considered MicroMDM, but since official support will end in December 2025, we are evaluating NanoMDM. I would like to confirm: Is NanoMDM a stable and production-ready option for long-term use with Apple Business Manager and Automated Device Enrollment (ADE)? Does NanoMDM support all essential features like: Supervision Remote wipe App deployment Configuration profiles Are there any limitations or known issues with using NanoMDM? Are there any other open-source or lightweight MDM solutions Apple developers recommend that are actively maintained? We are aiming for a reliable, secure, and future-proof self-hosted MDM setup. Any guidance or shared experience would be greatly appreciated. Thanks, Vijay Pratap Singh
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Jul ’25
Remote control
Hi everyone, I’m working on a concept for an iOS app that would allow a user to remotely control an Enterprise iOS device, similar to how AnyDesk or TeamViewer work on desktop. I understand that apps like TeamViewer for iOS offer screen sharing, and some level control but not a full level control. Before I invest further in development, I’d like to clarify a few points: Is there any official Apple-supported way (public or private API) to allow remote control of an iOS device? Has Apple ever approved apps that allow true remote control of iOS (not just screen sharing)? If full control is not allowed, what are the permitted alternatives (e.g. screen broadcast via ReplayKit, remote assistance mode, etc.)? Would such an app be considered for enterprise distribution only (via MDM), or is there a potential App Store path? Any insight or experience from developers who’ve tried this would be very appreciated. Thanks!
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Jul ’25
Notes from What's new in managing Apple Devices - Tuesday, June 7th 2022
I took notes during the "What's new in managing Apple Devices" session. If interested, please see the attached "Notes from session": Session Notes For the session video, please see the following link: https://developer.apple.com/wwdc22/10045
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5
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4.2k
Activity
Jun ’22
macOS 12.6 LightsOutManagement; address already in use
Hello together, I'm currently trying to implement a simple way to use the new LOM commands for our new mac infrastructure. My MDM sollution is a custom instance of MicroMDM. MDM profiles are working fine, but when I send a https://developer.apple.com/documentation/devicemanagement/lom_device_request_command with any command (Reset, PowerON, PowerOFF), then it doesn't reset/restart/start the target Mac. Host X has a device profile and host Y a controller profile. Host/Mac Y = fe80::YYYY:YYYY:YYYY:8608 Host/Mac X = fe80::XX:XXXX:XXXX:cfab Now, if I send a LOM request for Mac Y to reset Mac X, I get the error "Address already in use" on Mac X (logs via log stream) log stream (private logs) And wireshark on Mac X shows there is traffic, but MacX does not respond to anything, not even tcp syn packages. This error is really weird, because there are no special ports running on that mac and I don't know what Port lightsoutmanagementd tries to listen to. lsof | grep LISTEN | grep -i ipv6 launchd 1 root 7u IPv6 0x457f571ac3303fd7 0t0 TCP *:ssh (LISTEN) launchd 1 root 11u IPv6 0x457f571ac33015d7 0t0 TCP *:rfb (LISTEN) launchd 1 root 27u IPv6 0x457f571ac3303fd7 0t0 TCP *:ssh (LISTEN) lightsout 112 root 4u IPv6 0x457f571ac3302ad7 0t0 TCP *:55555 (LISTEN) kdc 143 root 5u IPv6 0x457f571ac33023d7 0t0 TCP *:kerberos (LISTEN) screensha 403 root fp.u IPv6 0x457f571ac33015d7 0t0 TCP *:rfb (LISTEN) (fileport=0x2103) screensha 403 root 3u IPv6 0x457f571ac33015d7 0t0 TCP *:rfb (LISTEN) ARDAgent 535 devops 9u IPv6 0x457f571ac33031d7 0t0 TCP *:net-assistant (LISTEN) Did anyone have the same problem, or maybe can hint me in the right direction? I currently don't have a clue, what I can do next.
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1
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945
Activity
6d
How do I check whether DDM is enabled?
Is there a way to check if DDM(Declarative Device Management) is enabled on a device?
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3
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0
Views
1.1k
Activity
May ’25
Intune MAM Files app exception
Hi all, I'm implementing Intune MAM to secure applications on iOS. However, I need my users to be able to save files (e.g. attachments in an email in the Outlook app) to iOS Files. To do so, I'm trying to put Files in exception of my Intune MAM policy and I need to obtain the Files "CFBundleURLSchemes" value from the info.plist file of the Files app. I'm not able to get that information. Are any of you able to get that somehow? Thanks!
Replies
1
Boosts
0
Views
747
Activity
Oct ’25
Declarative management application config not applying
Hello All, I am currently attempting to get application config working with enterprise apps but it seems as though the asset config is not applying at all. While the asset and application install correctly it does not seem that the config is read at all judging from the status message returned. "StatusItems" : { "app" : { "managed" : { "list" : [ { "name" : "apps", "config-state" : { "app-config-state" : { "state" : "unknown" } }, "identifier" : "app.identifier", "version" : "3.2", "short-version" : "3.2.0", "state" : "managed", "declaration-identifier" : "dec-identifier" } ] } } }, "Errors" : [ ] } The asset file being sent down is as follows: <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>Config 1</key> <string>Value 1</string> <key>Config 2</key> <string>Value 2</string> <key>Config 3</key> <string>Value 3</string> </dict> </plist> This is the config report being sent back by the device after everything has been fetched: "StatusItems" : { "management" : { "declarations" : { "activations" : [ { "active" : true, "identifier" : "group.activation.payload", "valid" : "valid", "server-token" : "56792E4AE25C3286640B45E6BD265AE97545B2B87F90A6355919FD8B2E3C3AB3" } ], "configurations" : [ { "active" : true, "identifier" : "app.install", "valid" : "valid", "server-token" : "34D7ACECAE16EE9EEAC0630FF2FF85524FFBB5BA3CB18CFB6296FBC860368C85" }, { "active" : true, "identifier" : "ios.policy.subscription.list", "valid" : "valid", "server-token" : "376913E11BE7D26EC745B3B68C6FA94C4FC061B1B736D143EBE0F12FF73ADFF8" } ], "assets" : [ { "active" : true, "identifier" : "app.config.reference", "valid" : "valid", "server-token" : "1CFBE30EB56309005F742D667B80242E6A3CDC08ED228D0BC5F87749C6BBAB77" } ], "management" : [ ] } }, "app" : { "managed" : { "list" : [ { "state" : "downloading", "declaration-identifier" : "app.install", "identifier" : "app.identifier", "name" : "apps", "config-state" : { "app-config-state" : { "state" : "unknown" } } } ] } } }, "Errors" : [ ] } Additional info would be useful, though a sysdiagnosis will be submitted to feedback as well. Config did apply correctly when sending down through Install application command
Replies
2
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0
Views
169
Activity
Apr ’25
Supporting development of ACME - Freshness code question
It seems like there are some "mixed messages" out there about what should be in OID 1.2.840.113635.100.8.11.1 in the attestation cert. Is it just a SHA256 hash of the nonce issued by the ACME server? The MDM profile yaml says: "In the attestation certificate the value of the freshness code OID matches the nonce specified by the ACME server via the ACME protocol." I'm hoping the difficulty we're seeing is down to the certificate being created once (and not again for 7 days). Otherwise, we're not decoding/understanding the OID's contents properly. Thanks.
Replies
5
Boosts
0
Views
271
Activity
May ’25
Web View Not Working in MDM ABM Enrollment for Apple TV
During MDM Automated Device Enrollment of Apple TV, the web view defined by configuration_web_url is not working. We are using the web view to display the usage policy for all devices. While the web view functions correctly for other devices, it is resulting in an error specifically for Apple TV. Could you please clarify whether Apple plans to implement support for this feature on Apple TV in the future or if it will not be supported? Referring to configuration_web_url in: https://developer.apple.com/documentation/devicemanagement/profile
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220
Activity
May ’25
Apple iPad Air device failing to enroll through ABM with "failed to retrieve configuration" error
Apple iPad Air device failing to enroll through ABM with "failed to retrieve configuration" error. This error occurs while reaching Apple ABM for fetching MDM server enrollment details. When we checked console logs when enrolling the device we found following error: ​default 13:54:07.229022+1000 teslad Error: Error Domain=MCCloudConfigurationErrorDomain Code=34004 "The cloud configuration server is unavailable or busy." UserInfo={NSLocalizedDescription=The cloud configuration server is unavailable or busy., CloudConfigurationErrorType=CloudConfigurationFatalError} default 13:54:07.229120+1000 Setup Service completed default 13:54:07.230096+1000 Setup Could not retrieve cloud configuration. Error: <Error domain: MCCloudConfigErrorDomain, code 33001>\ Feedback raised along with screenshot and console logs as well : FB17785513. Please analyse this issue and reply back to us.
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1
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583
Activity
Jun ’25
What is the URL Scheme of Native Apple Translation app?
I'm the IT Admin in my company. We use Microsoft Intune, which is a Mobile Device Management tool, to manage our devices and apps. I created an app protection policy, restricting the data can only be shared between the allowed apps. For example, if our user want to copy the content in Outlook for iOS to WeChat or personal memo, the action will be blocked. However, may be it's too strict, here is the scenario that we need to hadle: A user selected the content in the Outlook for iOS mail, and wanted to use the "translate" function to do translation. Before the app protection policy was deployed, he can do the translation successfully. And now, it's blocked. Therefore, we need to find a way to exempt the app "Translate" so that users can do the translation successfully. We put the value "com.apple.Translate"(this is a package ID listed in the official document of Apple) to the exemption, but it's not working. May I know what is the correct "value" for the iOS native Translate APP? I need to put this value to our app protection policy to exempt Translate app. Thank you so much.
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115
Activity
Jun ’25
Confirmation on the Use of MDM Vendor CSR Certificates in On-Premises MDM Solutions
We are developing an MDM solution. In addition to the cloud-based version, we are also developing an on-premises version of the MDM solution for organizations such as government agencies and other entities for whom using public cloud services is difficult. In such cases, regarding the "MDM vendor CSR certificate" to be included in the on-premises package: Would it be acceptable to use a certificate owned by our company (the MDM vendor)? Or would it be necessary for the client organization to prepare a new certificate themselves?
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84
Activity
Jun ’25
Confirmation on the Use of MDM Vendor CSR Certificates in On-Premises MDM Solutions
Hello, We are developing an MDM solution. In addition to the cloud-based version, we are also developing an on-premises version of the MDM solution for organizations such as government agencies and other entities for whom using public cloud services is difficult. In such cases, regarding the "MDM vendor CSR certificate" to be included in the on-premises package: Would it be acceptable to use a certificate owned by our company (the MDM vendor)? Or would it be necessary for the client organization to prepare a new certificate themselves?
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80
Activity
Jun ’25
Confirmation on the Use of MDM Vendor CSR Certificates in On-Premises MDM Solutions
We are developing an MDM solution. In addition to the cloud-based version, we are also developing an on-premises version of the MDM solution for organizations such as government agencies and other entities for whom using public cloud services is difficult. In such cases, regarding the "MDM vendor CSR certificate" to be included in the on-premises package: Would it be acceptable to use a certificate owned by our company (the MDM vendor)? Or would it be necessary for the client organization to prepare a new certificate themselves?
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108
Activity
Jun ’25
Strange network information values ​​in response to DeviceInformation command on iPad
I am checking the response of DeviceInformation Command to collect network information from iPad. On iPad(iPad Pro 11, M4) devices that use WiFi without inserting Usim or Esim, network values ​​such as CurrentMCC and ICCID are received in response to the DeviceInformation command. cf.)Even though it may be garbage value, I blurred the unique information just in case. <key>ServiceSubscriptions</key> <array> <dict> <key>CarrierSettingsVersion</key> <string>61.0</string> <key>CurrentCarrierNetwork</key> <string></string> <key>CurrentMCC</key> <string>450</string> <key>CurrentMNC</key> <string>08</string> <key>EID</key> <string>blah blah</string> <key>ICCID</key> <string>blah balh</string> <key>IMEI</key> <string>blah blah</string> <key>IsDataPreferred</key> <true/> <key>IsRoaming</key> <true/> <key>IsVoicePreferred</key> <false/> <key>Label</key> <string>Provisioning</string> <key>LabelID</key> <string>00000000-0000-0000-0000-000000000000</string> <key>PhoneNumber</key> <string></string> <key>Slot</key> <string>CTSubscriptionSlotOne</string> <key>SubscriberCarrierNetwork</key> <string>iPad</string> </dict> </array> This is a bit weird. If I collect the same information from an iPhone(iPhone 15 Pro Max) that only uses wifi and does not use Usim or Esim, it does not respond with values ​​like ICCID, CurrentMCC, etc. <key>ServiceSubscriptions</key> <array> <dict> <key>IMEI</key> <string>blah blah</string> <key>Slot</key> <string>CTSubscriptionSlotOne</string> </dict> <dict> <key>EID</key> <string>blah blah</string> <key>IMEI</key> <string>blah blah</string> <key>Slot</key> <string>CTSubscriptionSlotTwo</string> </dict> </array> I'm confused by the network information collected. Is there a reason why the collected network information of iPad and iPhone are different?
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286
Activity
Jun ’25
Question/Feature Request: String-based Version Specification (x.y.z) for `InstallBehavior.Version` in App:Managed
Hello, I'm currently working on implementing app installation features, referencing the app.managed.yaml declaration on GitHub: https://github.com/apple/device-management/blob/0a4527c5ea21825fd23e08273ccdb9e2302458ce/declarative/declarations/configurations/app.managed.yaml My question pertains to the InstallBehavior.Version key. The current specification indicates its type as <integer>: key: Version title: Version supportedOS: iOS: introduced: '26.0' macOS: introduced: '26.0' visionOS: introduced: '26.0' type: <integer> Is there a way to specify the app version using a string format, such as x.y.z, instead of the integer (App Store External Version Identifier - EVID)? Allowing for a simpler version specification would make app version management through MDM more flexible and efficient. I believe this would significantly streamline the deployment and operation of Apple devices within organizations. Any guidance or consideration for this would be greatly appreciated. Thank you.
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204
Activity
Jul ’25
`Hideable` MDM attribute not preventing app hiding
I have come across this Hideable attribute for managed apps, introduced in iOS 18.1, and I've encountered some behavior that seems to contradict the official documentation. According to Apple's documentation for app.managed.yaml, setting the Hideable key to false under the Attributes section should prevent a user from hiding the app. The documentation explicitly states: If false, the system prevents the user from hiding the app. It doesn't affect the user's ability to leave it in the App Library, while removing it from the Home Screen. I have configured this in my app.managed.yaml and successfully applied the profile to my test device via our MDM server. However, I am still able to hide the application from both the Home Screen and the App Library. Here are the steps I'm taking to hide the app: Long-press the app icon on Home Screen Select "Require Touch ID" Select "Hide and Require Touch ID" Authenticate using Touch ID Select "Hide App" After these steps, the app is no longer visible on the Home Screen or in the App Library, which is contrary to the behavior described in the documentation for when Hideable is set to false. My question is: Is this a known issue or a potential bug in iOS 18.1? Or, is there an additional configuration profile or a specific device supervision requirement that I might be missing to enforce this restriction correctly? Any clarification would be greatly appreciated! Thank you!
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131
Activity
Jul ’25
iOS 18.5 MDM Screen Lock
Hello, I am running into a bit of an issue with the Screen Timeout/Screen Lock setting and would like some clarification on. First for a bit of context, I am enrolling personal iOS devices 18.0+ into the company MDM (Intune) with Account Driven User Enrollment. We are trying to set a screen timeout of 5 minutes and immediately after it asks for the passcode on the device, though this setting is not being applied and the device timeout setting can be set as "Never" on the user's end. This is a big security risk for the company I work for and and the issue with being HIPAA compliant. According to the Microsoft Intune Support, "In iOS 18, when using Account-Driven User Enrollment for BYOD (Bring Your Own Device) scenarios, the screen lock timeout setting is indeed marked as “Not Applicable”. This is because Apple’s privacy-preserving model for personal devices restricts administrative control over system-level settings like screen lock or idle timeout." I am needing clarification on the item mentioned from Microsoft Intune Support and if this setting is no longer able to be applied from the MDM with devices enrolled with Account Driven User Enrollment?
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1.1k
Activity
Jul ’25
Question: Granular App Update Status Reporting (Similar to Software Updates)
I'm currently testing app updates using the App:Managed declarative device management payload, and I have a question regarding app update status reporting. Presently, by subscribing to the app.managed.list status item, we can retrieve a list of managed applications along with their installation status. Additionally, we enable automatic updates for managed App Store apps using the UpdateBehavior.AutomaticAppUpdates key. However, especially when a critical application update is initiated, we frequently find ourselves needing more detailed information about the update process. For instance, having status items similar to softwareupdate.install-state and softwareupdate.failure-reason would be incredibly helpful for user troubleshooting. My question is: Is there a way to obtain a similar level of detailed, real-time status updates for app updates? Any insights you might have, or existing methods to achieve this, would be greatly appreciated. Thank you.
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840
Activity
Jul ’25
Apps and Books for Organizations API – Reliability Issues, Feature Request, and Rate Limit Clarification
Hi Apple team and community, We’re currently integrating with the Apps and Books for Organizations API as part of our device management solution and would like to highlight a few critical points we've encountered — including a reliability issue, an enhancement suggestion, and a request for clarification on API rate limits. 1. Issue: Intermittent 403 Errors with stoken-authenticated-apps Endpoint We are encountering intermittent 403 Forbidden responses from the stoken-authenticated-apps endpoint. Approximately 30–35% of the requests fail with a 403 status code. These failures are inconsistent — the same request (using the same Content Token and Storefront) may succeed upon retry. All requests are properly authenticated and include the required Cookie and other headers as specified in the API documentation. This issue is impacting our ability to reliably fetch app metadata at scale, particularly in workflows. We’d like to know: Is this a known issue? Could it be due to a rate limit or token misconfiguration? Are any changes required on our end to avoid these failures? 2. Enhancement Request: Include externalVersionId in versionHistory Response The versionHistory extension currently returns: versionString releaseNotes releaseDate However, for Declarative Device Management (DDM) workflows such as App Pinning, we need the externalVersionId as well. Without it, we can't reliably correlate version metadata with the specific version ID required for pinning. Adding externalVersionId would: Enable precise version targeting during App Pinning Improve reliability and automation in managed deployments We request that Apple consider including externalVersionId in the versionHistory response to better support DDM-based app lifecycle management. 3. Rate Limit Clarification We found the following note in the Apps and Books for Organizations API documentation: "The Apps and Books for Organizations API limits the number of requests your app can make using a developer token within a specific period of time. If you exceed this limit, you’ll temporarily receive 429 Too Many Requests error responses for requests that use the token. This error resolves itself shortly after the request rate has reduced." While this confirms that a rate limit is enforced, there is no detailed information about the thresholds — such as the number of allowed requests per minute, hour, or day per developer token. To help us implement proper throttling and retry strategies, we request clarification on the following: What is the exact rate limit threshold per developer token? Are there per-endpoint limits, or is it a global cap for all requests using the token? Does the API return a Retry-After header when the limit is exceeded? What is the recommended backoff strategy for clients to follow when receiving 429 errors? This information would help us implement efficient throttling and error handling logic. Any insights from the Apple team or other developers who’ve encountered these issues would be greatly appreciated!
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1.2k
Activity
Jul ’25
Duplicate App identifiers reported
The result Plist for the InstalledApplicationList MDM command is reporting duplicate Application identifiers. Sometimes with different version, other times with the same version. The device is MacOS 15.5, Enrolled via ABM (Supervised). Here are a couple samples from the returned list. Duplicate app: <key>BundleSize</key> <integer>398051</integer> <key>Identifier</key> <string>com.adobe.Acrobat.NativeMessagingHost</string> <key>Installing</key> <false/> <key>Name</key> <string>NativeMessagingHost</string> <key>ShortVersion</key> <string>5.0</string> <key>Version</key> <string>5.0</string> </dict> <dict> <key>BundleSize</key> <integer>398051</integer> <key>Identifier</key> <string>com.adobe.Acrobat.NativeMessagingHost</string> <key>Installing</key> <false/> <key>Name</key> <string>NativeMessagingHost</string> <key>ShortVersion</key> <string>5.0</string> <key>Version</key> <string>5.0</string> </dict> Different Version: <key>BundleSize</key> <integer>4197200</integer> <key>Identifier</key> <string>com.adobe.adobe_licutil</string> <key>Installing</key> <false/> <key>Name</key> <string>adobe_licutil</string> <key>ShortVersion</key> <string>11.0.0.39</string> <key>Version</key> <string>11.0.0.39</string> </dict> <dict> <key>BundleSize</key> <integer>4443177</integer> <key>Identifier</key> <string>com.adobe.AcroLicApp</string> <key>Installing</key> <false/> <key>Name</key> <string>AcroLicApp</string> <key>ShortVersion</key> <string>25.001.20432</string> <key>Version</key> <string>25.001.20432</string> </dict> <dict> <key>BundleSize</key> <integer>7380980</integer> <key>Identifier</key> <string>com.adobe.adobe_licutil</string> <key>Installing</key> <false/> <key>Name</key> <string>adobe_licutil</string> <key>ShortVersion</key> <string>10.0.0.274</string> <key>Version</key> <string>10.0.0.274</string> </dict>
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987
Activity
Jul ’25
Is NanoMDM a future-ready MDM for Apple Business Manager?
Hello, We are currently deploying Apple devices in our organization using Apple Business Manager (ABM) and are looking for a long-term self-hosted MDM solution. We initially considered MicroMDM, but since official support will end in December 2025, we are evaluating NanoMDM. I would like to confirm: Is NanoMDM a stable and production-ready option for long-term use with Apple Business Manager and Automated Device Enrollment (ADE)? Does NanoMDM support all essential features like: Supervision Remote wipe App deployment Configuration profiles Are there any limitations or known issues with using NanoMDM? Are there any other open-source or lightweight MDM solutions Apple developers recommend that are actively maintained? We are aiming for a reliable, secure, and future-proof self-hosted MDM setup. Any guidance or shared experience would be greatly appreciated. Thanks, Vijay Pratap Singh
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415
Activity
Jul ’25
Remote control
Hi everyone, I’m working on a concept for an iOS app that would allow a user to remotely control an Enterprise iOS device, similar to how AnyDesk or TeamViewer work on desktop. I understand that apps like TeamViewer for iOS offer screen sharing, and some level control but not a full level control. Before I invest further in development, I’d like to clarify a few points: Is there any official Apple-supported way (public or private API) to allow remote control of an iOS device? Has Apple ever approved apps that allow true remote control of iOS (not just screen sharing)? If full control is not allowed, what are the permitted alternatives (e.g. screen broadcast via ReplayKit, remote assistance mode, etc.)? Would such an app be considered for enterprise distribution only (via MDM), or is there a potential App Store path? Any insight or experience from developers who’ve tried this would be very appreciated. Thanks!
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188
Activity
Jul ’25