App Store stuck In review loop - Help

I've googled this topic in depth and it seems like there is no answer, but since I have a little hope left, does anyone know or have an idea what is the best approach to get the app reviewed once it's been stuck in it for 2 weeks +

The app was rejected multiple times because the tester had no idea what he/she was doing, imagine, they were putting the login credentials in a feature inside the app that was asking for something different, this people clearly don't know what they are doing, so that caused me to get rejected multiple times until I had to explain it like if it were a 3 years old, and now it's stuck in review.

I self rejected it 2 days ago after 2+ weeks in review because I had already developed more features, the app is literally lagging behind because of the review process, so I don't know what to do, I thought to delete the app from the app store and re-upload creating a new bundle to maybe get out of the loop but that's not the solution.

Here's the long list of people that had the same problem in the past with no clear solution:

https://developer.apple.com/forums/thread/85769 https://developer.apple.com/forums/thread/115709 https://developer.apple.com/forums/thread/655919 https://discussions.apple.com/thread/250755251 https://developer.apple.com/forums/thread/95370 https://discussions.apple.com/thread/250983319

https://www.reddit.com/r/iOSProgramming/comments/2k0hqo/app_stuck_inreview/

Of course I contact apple review team via email (the only way since they don't have a phone number, this feels like a monopoly...) and they don't replay back, nothing... not even app status. I also did the form to expedite the review process and I haven't heard back.

Can someone please advice what to do? I've read people waiting even 1-2 months, I can't wait that long for 1 update. What do I do?

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afern247
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Being in this state is frustrating... only people that go through this have an idea... There is no one that you can call or message for instant reply. This is the pure meaning of monopoly we don't care about you we do what we want and you are the bottom.

I was in this state for about 1-2 months and this is how I solved it:

You need to submit an Appeal to expedite the process BUT you need to give a valid reason such as there is a bug happening in production or something...

Some mistakes I made was submitting a new app version when sometimes I just needed to change some text on the app description. See this for that info: https://blog.arturofm.com/app-store-rejection-when-to-re-submit-app/

Here's another post I created out of options but didn't help much... https://www.reddit.com/r/iOSProgramming/comments/q605zu/stuck_in_review_loop_help/

After you get approved the review process hapens between 1-3 days. You just don't want to be stuck in this process above.

The worst thing is that if the reviewer that is assign to your app doesn't care at all, your app could sit there for a month, 2 or 3... there is no way to frkng call them or tell them anything, you are just stuck... this is an insult to all developers.

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afern247
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  • I understand your frustration, but you give the answer yourself: "You need to submit an Appeal to expedite the process BUT you need to give a valid reason such as there is a bug happening in production or something..." That's the case everywhere when you appeal. There must be a reason for appealing that may justify a change in decision. In addition, when an app is rejected it is very important to explain clearly what you did to correct or why you think it is a misunderstanding. Not by considering the reviewer is dumb, but simply that he/she cannot spend 2 hours on the app and so needs easy to check information.

    —
    Claude31
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Any updates with this? Currently experiencing the same thing.

Posted by
Shadepit
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  • See my answer below

    —
    afern247
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Being in this state is frustrating... only people that go through this have an idea... There is no one that you can call or message for instant reply. This is the pure meaning of monopoly we don't care about you we do what we want and you are the bottom.

I was in this state for about 1-2 months and this is how I solved it:

You need to submit an Appeal to expedite the process BUT you need to give a valid reason such as there is a bug happening in production or something...

Some mistakes I made was submitting a new app version when sometimes I just needed to change some text on the app description. See this for that info: https://blog.arturofm.com/app-store-rejection-when-to-re-submit-app/

Here's another post I created out of options but didn't help much... https://www.reddit.com/r/iOSProgramming/comments/q605zu/stuck_in_review_loop_help/

After you get approved the review process hapens between 1-3 days. You just don't want to be stuck in this process above.

The worst thing is that if the reviewer that is assign to your app doesn't care at all, your app could sit there for a month, 2 or 3... there is no way to frkng call them or tell them anything, you are just stuck... this is an insult to all developers.

Posted by
afern247
Up vote reply of afern247 Down vote reply of afern247
Post marked as solved

  • I understand your frustration, but you give the answer yourself: "You need to submit an Appeal to expedite the process BUT you need to give a valid reason such as there is a bug happening in production or something..." That's the case everywhere when you appeal. There must be a reason for appealing that may justify a change in decision. In addition, when an app is rejected it is very important to explain clearly what you did to correct or why you think it is a misunderstanding. Not by considering the reviewer is dumb, but simply that he/she cannot spend 2 hours on the app and so needs easy to check information.

    —
    Claude31
Add a Comment