Device Management

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Allow administrators to securely and remotely configure enrolled devices using Device Management.

Device Management Documentation

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SMAppService fails to register agent with MDM
btm_launchagent.txt I have a menu bar app which should be triggered to start when a system extension is successfully installed. The menu bar app is configured as a agent which should be started by SMAppServer. SMAppService register/unregister the agent successfully when the program is running locally. When doing the program installation through JamfNow, which is a MDM system, it fails with following error. I think the problem here is that the backgroundtaskmanagementd trys to register the agent with an invalid uid=-1 or uid: 4294967295(0xFFFFFFFF). 2024-10-02 10:45:33.100537+0200 0x156d4 Activity 0x1b927 88 0 smd: (BackgroundTaskManagement) BTMManager.getEffectiveDisposition 2024-10-02 10:45:33.103478+0200 0x156dd Default 0x1b927 282 0 backgroundtaskmanagementd: [com.apple.backgroundtaskmanagement:main] effectiveItemDisposition: appURL=file:///Applications/Company%20Agent.app/, type=agent, url=Contents/Library/LaunchAgents/com.Company.agent.notifier.plist -- file:///, config={ BTMConfigArguments = ( ); BTMConfigBundleIdentifiers = ( ); BTMConfigExecutablePath = "Contents/Resources/CompanyNotifier.app/Contents/MacOS/CompanyNotifier"; BTMConfigLabel = "com.Company.agent.notifier"; } 2024-10-02 10:45:33.103544+0200 0x156dd Info 0x1b927 282 0 backgroundtaskmanagementd: [com.apple.backgroundtaskmanagement:main] effectiveItemDisposition: result=[disabled, allowed, visible, not notified] 2024-10-02 10:45:33.105120+0200 0x156d4 Default 0x1b927 88 0 smd: (BackgroundTaskManagement) [com.apple.backgroundtaskmanagement:main] getEffectiveDisposition: disposition=[disabled, allowed, visible, not notified], have LWCR=true 2024-10-02 10:45:33.105181+0200 0x156d4 Default 0x0 88 0 smd: [com.apple.xpc.smd:all] Found status: 0 for <private> 2024-10-02 10:45:33.240190+0200 0x154da Default 0x0 88 0 smd: [com.apple.xpc.smd:SMAppServiceFactory] Setting up BundleProgram keys for <private> 2024-10-02 10:45:33.240250+0200 0x154da Default 0x0 88 0 smd: [com.apple.xpc.smd:SMAppServiceFactory] Setting up BundleProgram keys for <private> 2024-10-02 10:45:33.240388+0200 0x154da Activity 0x1b92a 88 0 smd: (BackgroundTaskManagement) BTMManager.registerLaunchItemWithAuditToken 2024-10-02 10:45:33.243990+0200 0x156dd Default 0x1b92a 282 0 backgroundtaskmanagementd: [com.apple.backgroundtaskmanagement:main] registerLaunchItem: pid=3626, uid=-1, type=agent, parentURL=<private>, url=<private>, config=<private> 2024-10-02 10:45:33.244917+0200 0x156dd Default 0x1b92a 282 0 backgroundtaskmanagementd: [com.apple.backgroundtaskmanagement:main] registerLaunchItem: found existing item: uuid=AC0DBC9B-7A16-443E-ABFC-05DF0F534C08, name=CompanyNotifier, type=managed agent, disposition=[disabled, allowed, visible, notified], identifier=com.Company.agent.notifier, url=Contents/Library/LaunchAgents/com.Company.agent.notifier.plist -- file:/// 2024-10-02 10:45:33.245238+0200 0x156dd Debug 0x1b92a 282 0 backgroundtaskmanagementd: [com.apple.backgroundtaskmanagement:main] BTMStore: save scheduled. 2024-10-02 10:45:33.245281+0200 0x156dd Debug 0x1b92a 282 0 backgroundtaskmanagementd: [com.apple.backgroundtaskmanagement:main] RecordSet notification scheduled for uid -1 .... 2024-10-02 10:45:33.252358+0200 0x154da Error 0x0 88 0 smd: [com.apple.xpc.smd:SMAppService] Unable to submit job: <private> error: Error Domain=OSLaunchdErrorDomain Code=112 UserInfo={NSLocalizedFailureReason=<private>} 2024-10-02 10:45:33.252707+0200 0x156d4 Default 0x1b92a 88 0 smd: [com.apple.xpc.smd:all] Update request for identifier: <private> uid: 4294967295 2024-10-02 10:45:33.253190+0200 0x156dd Default 0x1b92a 282 0 backgroundtaskmanagementd: [com.apple.backgroundtaskmanagement:main] getItemWithIdentifier: identifier=com.Company.agent.notifier, uid=-1 2024-10-02 10:45:33.253759+0200 0x156d4 Error 0x1b92a 88 0 smd: [com.apple.xpc.smd:btm] Error getting BTMItem with Identifier: <private> uid: 4294967295 error: (null) 2024-10-02 10:45:33.253803+0200 0x156d4 Error 0x1b92a 88 0 smd: [com.apple.xpc.smd:all] Unable to find BTMItem for <private> in 4294967295 2024-10-02 10:45:33.253835+0200 0x156d4 Error 0x1b92a 88 0 smd: [com.apple.xpc.smd:all] Update operation returned error: 3, but no reply expected so error will be silent 2024-10-02 10:45:33.661537+0200 0x156dd Debug 0x0 282 0 backgroundtaskmanagementd: [com.apple.backgroundtaskmanagement:main] sending notification for uid -1, type 131080 2024-10-02 10:45:33.665159+0200 0x154fa Info 0x1b853 282 0 backgroundtaskmanagementd: [com.apple.backgroundtaskmanagement:main] fetchSFLItemsMatching: type=managed user item app 2024-10-02 10:45:33.665374+0200 0x154fa Activity 0x15dd3 282 0 backgroundtaskmanagementd: (BackgroundTaskManagement) BTMManager.userDataDidChange 2024-10-02 10:45:33.666041+0200 0x154da Activity 0x1b92d 88 0 smd: (BackgroundTaskManagement) BTMManager.userDataDidChange 2024-10-02 10:45:33.666651+0200 0x154fa Debug 0x15dd3 282 0 backgroundtaskmanagementd: (BackgroundTaskManagement) [com.apple.backgroundtaskmanagement:main] -[BTMManager handleUserDataDidChangeNotification:]: uid=-1, type=131080 2024-10-02 10:45:33.666085+0200 0x154da Debug 0x1b92d 88 0 smd: (BackgroundTaskManagement) [com.apple.backgroundtaskmanagement:main] -[BTMManager handleUserDataDidChangeNotification:]: uid=-1, type=131080 2024-10-02 10:45:36.218160+0200 0x154fa Debug 0x0 282 0 backgroundtaskmanagementd: [com.apple.backgroundtaskmanagement:main] -[BTMStore handleWriteTimer] entered 2024-10-02 10:45:36.218254+0200 0x154fa Debug 0x0 282 0 backgroundtaskmanagementd: [com.apple.backgroundtaskmanagement:main] -[BTMStore _save] entered 2024-10-02 10:45:36.224738+0200 0x154fa Default 0x0 282 0 backgroundtaskmanagementd: [com.apple.backgroundtaskmanagement:main] BTMStore: store saved to /var/db/com.apple.backgroundtaskmanagement/BackgroundItems-v9.btm Could it be a problem from the MDM system JamfNow or somewhere else? The whole logs is as attached. Thanks!
5
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1k
Nov ’24
Restrict (New) Device Management (old Profiles) in System Settings in macOS 15.x
Hello everyone. Until macOS 14.x Sonoma, the Configuration Profiles, were hosted in System Preferences / Privacy & Security / Profiles. Now, in macOS 15.x, they are hosted in System Preferences / General / Device Management. The thing is, we need to hide this panel since it shows the initial password of a LAPS account to any user. I have seen that in developer.apple.com in the Profile-Specific Payload Keys section, the object SystemPreferences have been Deprecated, and these are the ones we used until now to lock this panel, so it does not work anymore. So that only the objects Restrictions works, in which it does not show any to block the Device Management panel. Does anyone know how to hide/lock the new Device Management panel in System Settings? Thank you very much! Translated with DeepL.com (free version)
0
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413
Nov ’24
managed settings pushed through dscl are not appearing in /Library/Managed Preferences/ empty on Sequoia
We are pushing some Chrome settings through Directory Services command line utility /usr/bin/dscl /usr/bin/dscl /Local/Default -mcximport /Computers/local_computer chrome_settings.plist /usr/bin/mcxrefresh -n root These commands created com.google.Chrome.plist in /Library/Managed Preferences on previous macOS versions. However on macOS 15.x Sequoia these commands intermittently fail to create the file in /Library/Managed Preferences though there is no error reported or any log entries that could indicate an error. There could be other component on Sequoia that is preventing directory services tool to push the preferences but I am unable to locate it. It is not MDM because the machines are not enrolled (also have a setup where dscl and MDM both work). This is happening on a clean macbook setup but I have never seen it happen on mac mini. Anyone have an idea what could be interfering with directory services to complete its task of pushing managed settings? DDM?
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765
Nov ’24
Apple ACME client failing to poll order when order is in "processing" status.
I'm developing an ACME server to issue identity certificates to macOS/iOS devices for MDM attestation, following RFC 8555. Per RFC, the client creates an order, performs authorization, verifies the challenge, and finalizes the order by submitting a CSR to the CA. In my setup, the CA sometimes takes longer to issue the certificate (around 50 seconds). According to RFC 8555, if certificate issuance isn’t complete after the /finalize call, the server should respond with an "order" object with a "processing" status. The client should then send a POST-as-GET request to the order resource (e.g., /order/<order_id>) to check the current state. If the CA still hasn’t issued the certificate, the server should return the order object with the same "processing" status and include a "Retry-After" header, indicating when the client should retry. The client is expected to poll the order resource at this specified interval with POST-as-GET requests. However, it seems the Apple ACME client ignores the "Retry-After" header and instead returns the error: "Profile failed - Order status is processing, not yet valid" immediately upon the first poll response with "processing." Apple ACME client deviating from the RFC documentation. Has anyone found a reliable solution to this issue? Or does Apple supports asynchronous order finalization? Ref -https://datatracker.ietf.org/doc/html/rfc8555#:~:text=A%20request%20to%20finalize%20an%20order%20will%20result%20in%20error,to%20the%20%22certificate%22%20field%20of%20the%20order.%20%20Download%20the%0A%20%20%20%20%20%20certificate. To work around this, I’m holding the /finalize call until the CA issues the certificate. This works when issuance is quick (under 20 seconds), but if it takes more than that , the client times out. Interestingly, the Apple ACME client’s timeout appears shorter than the usual 60-second URLSession default.
0
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596
Nov ’24
Managing order of Transparent Proxies from MDM like JAMF
There could be a case where-in multiple transparent proxies might exist in the system (for ex., Cisco AnyConnect, GlobalProtect, etc). We want to know if there is a way to order transparent proxies so that the desired transparent proxy gets the request first. During our research, we found a resource which talks about ordering transparent proxies through MDM. https://developer.apple.com/documentation/devicemanagement/vpn/transparentproxy Using this reference, we tried to create a profile and push it through JAMF. Below is the profile that we created and pushed with JAMF. Property List - &lt;?xml version="1.0" encoding="UTF-8"?&gt; &lt;!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"&gt; &lt;plist version="1.0"&gt; &lt;dict&gt; &lt;key&gt;TransparentProxy&lt;/key&gt; &lt;array&gt; &lt;dict&gt; &lt;key&gt;ProviderBundleIdentifier&lt;/key&gt; &lt;string&gt;com.paloaltonetworks.GlobalProtect.client.extension&lt;/string&gt; &lt;key&gt;Order&lt;/key&gt; &lt;string&gt;1&lt;/string&gt; &lt;/dict&gt; &lt;dict&gt; &lt;key&gt;ProviderBundleIdentifier&lt;/key&gt; &lt;string&gt;com.cisco.anyconnect.macos.acsockext&lt;/string&gt; &lt;key&gt;Order&lt;/key&gt; &lt;string&gt;2&lt;/string&gt; &lt;/dict&gt; &lt;dict&gt; &lt;key&gt;ProviderBundleIdentifier&lt;/key&gt; &lt;string&gt;com.mydomain.transparentproxy&lt;/string&gt; &lt;key&gt;Order&lt;/key&gt; &lt;string&gt;3&lt;/string&gt; &lt;/dict&gt; &lt;/array&gt; We are not sure if this is the right way to create the profile, though JAMF is not throwing any error while pushing this profile. We see this profile on the local machine as "/Library/Managed Preferences/com.apple.networking.vpn-transparent-list.plist". Is there a way to know if the profile took effect and the order of transparent proxies has changed. Thanks in advance.
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518
Nov ’24
Adding a custom module to /etc/pam.d/sudo contents via AirWatch
Since this file is protected by SIP, it can't just be changed by an installer/app without prompting the user. If the user chooses to deny the request, the sudo file won't be updated with a security critical pam module. I need to insert our custom pam module into /etc/pam.d/sudo without the user being able to deny the operation.
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460
Nov ’24
iOS Retains Login Sessions Even After App Deletion
I'm reaching out to discuss a significant issue related to how iOS handles app login sessions, particularly in the context of MDM (Mobile Device Management) and the Outlook app. In our organization, we use MDM to distribute applications, including Outlook, with certificate-based authentication for BYOD (Bring Your Own Device) devices. This setup allows users to log in seamlessly to their accounts. However, we've encountered a concerning behavior: when a user unenrolls from MDM, which automatically removes the distributed apps and certificates, they can later reinstall the app from the App Store and find themselves automatically logged back into their previous accounts without any authentication prompts. Here’s a detailed breakdown of the situation: Initial Installation: Users enroll their devices in MDM, which installs the necessary apps and certificates on those devices. Session Storage: After the initial login, the app stores the session locally on the device. App Deletion: When users un enroll their devices from MDM, it automatically removes the distributed apps and certificates. Reinstallation: Days or weeks later, when they reinstall the Outlook app from the App Store, they find themselves automatically logged back into their accounts. This behavior raises important concerns: Lack of Authentication: The app retaining user sessions even after deletion allows users to access their accounts without re-authentication, which could lead to potential unauthorized access and undermines the effectiveness of certificate-based authentication and two-factor authentication (2FA). Note: This issue is not limited to Outlook; we've observed similar behavior with many other apps. Need for a Solution - Given the implications of this behavior, we are looking for effective solutions to prevent it. Specifically, we need options within the MDM framework to: Restrict Session Retention: Implement settings that ensure any app deleted via MDM will lose all stored sessions and require re-authentication upon reinstallation. Default Settings for MDM-Distributed Apps: Ideally, this would be a default feature for all apps distributed through MDM, ensuring that user sessions are not retained after app deletion. Has anyone else experienced this issue? Are there any existing settings or workarounds within MDM platforms to mitigate this problem? Your insights and experiences would be invaluable as we navigate this challenge. Thank you!
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601
Nov ’24
Assistance Required: Invalid CSR File Format While Uploading to APNs
Dear Apple Developer Support Team, I hope this message finds you well. I am currently utilizing the services at https://identity.apple.com for mobile device management and encountered an issue while attempting to upload a Certificate Signing Request (CSR) file to the portal. The system generated an error indicating that the file format was invalid. Below are the steps I followed to generate the CSR: I first created a private key on my server using the following command: openssl genrsa -out private.key 2048 Next, I generated the CSR file with the following command: openssl req -new -key private.key -out request.csr Despite following these steps, I could not successfully upload the CSR file and obtain the APNs certificate. I would greatly appreciate your guidance on creating and uploading a valid CSR file to avoid this error. Please let me know if there are any specific formatting requirements or additional steps I need to follow. Thank you in advance for your assistance and support.
4
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739
Oct ’24
Unable to install some vpp apps in user enrolled devices
We are doing application assignment to personal iOS devices that are enrolled in MDM via User Enrollment. However, we're experiencing some odd behavior when assigning licenses. We are getting back errors from the devices when doing assignments: code: 12064, domain: MDMErrorDomain, description: Could not retrieve licence for the app with iTunes Store ID 422689480. code: 2605, domain: DeviceManagement.error, description: No licence was found for app "com.google.Gmail". However, we are not seeing license exhaustion on the Apple Business Manager side for our location. We are not clear what would cause the 12064 or 2605 errors. We have tried re-sending the command to install the app, and we have tried un-enrolling devices and re-enrolling, as well as updating the VPP Token for the location. We have gathered sysdiagnoses from affected devices, but it's not clear what causes this. What other causes are there for 12064 and 2605 errors? How can we work around these?
0
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966
Oct ’24
Enterprise IPA install from web fails with "incompatible platform: com.apple.platform.xros"
I am trying to set up a workflow where Apple Vision Pro users in my organization can install a signed enterprise .ipa file from an internal web page. The relevant link looks something like this: &amp;lt;a role="button" href="itms-services://?action=download-manifest&amp;amp;url=https://my.example.com/path/manifest.plist"&amp;gt;Click here to download&amp;lt;/a&amp;gt; After verifying that all the mime types were correct on the server and the certificate was valid, I finally attached my AVP headset to my Mac's console app and saw that the errors look like this: [com.example.myapp] Skipping due to incompatible platform: com.apple.platform.xros Could not load download manifest with underlying error: Error Domain=ASDErrorDomain Code=752 "Not compatible with this platform: com.apple.platform.xros" UserInfo={NSDebugDescription=Not compatible with this platform: com.apple.platform.xros} This manifest.plist was made by the "Distribute App" workflow in Xcode 16.0. Multipart question: Is installing VisionOS apps via manifest+ipa over a web connection a supported way of installing apps? If the issue is with com.apple.platform.xros, what should be the platform-identifier for VisonOS apps?
2
1
698
Oct ’24
Managed configuration in iOS app and Action Extension
Hi, I have a question regarding reading the configuration of a managed app deployed via an MDM system. The application has an Action Extension and can receive shared files via this extension. The problem I am facing is that I can read the managed configuration in the host app by accessing the UserDefaults.standard.object(forKey: "com.apple.configuration.managed") dictionary. With this, I can configure the host app. However, I am unable to read this configuration key in the Action Extension part of the application. My question is whether there is any possibility to read the managed configuration even in the extension. So far, I have been unable to figure out how to read it. I found the sample code, but it was not very helpful since it is very basic and does not deal with extensions at all. Any hints are appreciated.
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985
Oct ’24
ManagedAppleIDDefaultDomains
https://support.apple.com/en-gb/guide/deployment/dep6fa9dd532/web dangles a carrot about being able to facilitate "A list of domains that the Shared iPad sign-in screen displays. The user can pick a domain from the list to complete their Managed Apple ID." - this sounds ideal! In the absence of this seemingly being supported by Apple Configurator or iMazing Profile Editor at the time of writing, I have tried to create my own but I fall foul of knowing what PayloadIdentifier or PayloadType to use? This is the draft/work in progress/doomed to failure config so far (which doesn't - as expected - work): <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>HasRemovalPasscode</key> <false/> <key>PayloadContent</key> <array> <dict> <key>PayloadDescription</key> <string>Configures Managed Domains</string> <key>PayloadDisplayName</key> <string>Domains</string> <key>PayloadIdentifier</key> <string>com.apple.domains.DE12211A-CFDD-4F8C-8D7B-72E569CE3B6C</string> <key>PayloadType</key> <string>com.apple.domains</string> <key>PayloadUUID</key> <string>DE12211A-CFDD-4F8C-8D7B-72E569CE3B6C</string> <key>PayloadVersion</key> <integer>1</integer> <key>WebDomains</key> <array> <string>domain.com</string> </array> </dict> </array> <key>PayloadDescription</key> <string>For Shared iPad login convenience</string> <key>PayloadDisplayName</key> <string>DefaultDomain</string> <key>PayloadIdentifier</key> <string>Tom.77CF3CA5-4A48-41DD-9179-EF6F4C5E786E</string> <key>PayloadRemovalDisallowed</key> <true/> <key>PayloadType</key> <string>Configuration</string> <key>PayloadUUID</key> <string>A5594F17-155B-4A1C-8696-3F502D118C37</string> <key>PayloadVersion</key> <integer>1</integer> </dict> </plist> The support article is probably ~2-year old information so I'd have thought that by now that this would be documented somewhere - am I just not looking hard enough?
2
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592
Oct ’24
Disown Devices 返回 401 UNAUTORIZE
中文: 大家好,我通过https://mdmenrollment.apple.com/session获取到了auth_session_token,并能正常使用device/activationlock、devices、profile/devices这些接口,但是不能正常使用devices/disown(https://mdmenrollment.apple.com/devices/disown)这个接口,接口返回401 UNAUTHORIZED,请问应该怎么处理? English: Hi, I have passed https://mdmenrollment.apple.com/session Obtained auth_dession_token and can use interfaces such as device/activationlock, devices, and profile/devices normally, but cannot use devices/disown normally( https://mdmenrollment.apple.com/devices/disown )How should I handle this interface, which returns 401 UNAUTORIZE?
1
1
456
Oct ’24
MDM SkipKeys for SIMSetup
I am looking into bypassing the following popup when setting up an iPhone 15 Pro: Would the SkipKey SIMSetup allow to bypass having the following window popup upon initial setup? So far all settings are bypassed during the initial setup of the phone and the application of Wi-Fi. The only issue present in the setup I want to achieve is prohibiting this window regarding eSIM set up.
2
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589
Oct ’24