We are experiencing an issue with Apple Business Manager (ABM) synchronization that is blocking our device management workflow. Issue Description: During the ABM sync process in our MDM, we receive the error: "ABM Terms and Conditions not signed." What We’ve Checked: Logged into the ABM portal as the Administrator and confirmed that the latest Terms and Conditions. Attempted to renew the ABM token on our existing server, but the same error message continues to appear in MDM. Tried creating a brand new ABM server integration, which also fails with the same error. We checked with our MDM provider and they shared the logs, response received from ABM. It says T_C_NOT_SIGNED. But we have already accepted all the new Terms in ABM. We would appreciate any help in resolving this issue or guidance on what steps to take next.

Hello, I’m facing an issue while trying to add iOS devices to Apple Business Manager (ABM) using Apple Configurator during enrollment. When going through the setup process, the device fails to complete enrollment and times out. I’ve tried it multiple times. The device does appear in ABM during the process and I am able to assign it to different MDM servers but since the setup times out and fails, the device is automatically released. I have tried this with multiple iOS devices and it times out on every single one of them. Steps attempted: Factory reset and re-enrollment of the device Ensured network connectivity is stable and tested on multiple Wi-Fi networks Tried the following process using Apple Configurator on Mac (wired): Created a Wi-Fi profile in Configurator Connected the iPhone via cable and used Prepare (manual configuration) Used the “MDM server” placeholder and trusted anchors (as recommended) Linked the device to the ABM organization Skipped Setup Assistant steps Attached the Wi-Fi profile, then prepared and wiped the device Verified that the device should appear in ABM Attempted to assign the device to my MDM in ABM Despite these checks, the enrollment process times out. I’m attaching a screenshot of the error for reference. Could someone advise what might be causing this timeout or how I can further troubleshoot this? Any guidance would be greatly appreciated. Thanks in advance.

Issue Description: We are experiencing MDM profile installation failures specifically on iPhone 17 devices. After extensive testing and comparison between affected and working devices, we suspect this appears to be a parameter transmission error rather than device settings. Technical Analysis: Device Settings Comparison: No differences found between problematic and working devices in system settings, indicating this is not a configuration issue. Suspected Parameter Transmission Error: • Device model information appears to be restricted or blocked during profile download • User ID and phone number parameters are not being transmitted to the server • Installation logs show missing login ID and phone number entries Symptoms: • During MDM profile installation, the "Apps & Restrictions" section that should appear is missing • Profile download parameters are suspected to not be properly transmitted to the server • Installation process fails at the profile configuration stage Critical Finding: When we cloned a previously working device to create a problematic device configuration, the cloned device also began experiencing the same installation failures. This strongly suggests the issue is related to device-specific parameters or identifiers. Additional Information: We continue to receive reports of this issue from our iPhone 17 users, and these reports are occurring across various iOS versions. Request for Assistance: Has anyone encountered similar MDM profile installation issues on iPhone 17? Are there known limitations or changes in how device parameters are transmitted during MDM enrollment on this model? Any guidance on debugging parameter transmission or known workarounds would be greatly appreciated.

Before iOS26.1, allowCamera set false, all app can't use camera. On iOS26.1, allowCamera set false, removes camera icon from the Home Screen, but third app can still use camera, such as Safari and other apps that can call camera. Is it a bug or a new features？

Details: Device: iPhone 12 Pro Max System: iOS 26.1 beta 2 Issue Description: When testing MDM device restriction capabilities on iOS 26.1 beta 2, I found that the allowCamera restriction does not work as expected. Observed Behavior: • On a BYOD device: When allowCamera is set to false, the Camera and FaceTime apps disappear from the Home Screen, as expected. However, third-party apps (such as WeChat) can still access the camera and take photos. • On earlier versions (e.g. iOS 26.0.1): Setting allowCamera to false correctly blocks all apps, including third-party apps, from accessing the camera. Initially, I assumed Apple might have changed this restriction behavior so that allowCamera only applies to supervised devices. However, after testing on supervised devices, I found that even there, when allowCamera is set to false, the Camera and FaceTime apps are hidden, but third-party apps can still use the camera. This indicates that the restriction is not functioning correctly in iOS 26.1 beta 2. Expectation: When allowCamera is set to false, all camera access — including third-party apps — should be blocked. Request: Could someone from Apple’s development or MDM team confirm whether this is an expected behavior change or a potential bug in iOS 26.1 beta 2?

I desperately need help with this issue. Are there any known issues regarding MDM profiles not installing on iPhone 17? Too many cases are being reported.

We are expering frequent delays recently when associating a device serial with the adamid of an app in our business manager account. I get an event id back when calling the /associate api but when i check the status of that event id is can be sat in a pending state for sometimes several hours. Need to understand why and if its a configuration issue

Why don't obtain equipment list (https://mdmenrollment.apple.com/server/devices) interface returns "device_family" contour information. This interface only returns some fields, and many field values are not returned

I'm writing to point out a potential structural error in an example of the DeclarativeManagement command. This could cause significant confusion for developers implementing the MDM protocol. The standard structure for a server-to-device MDM command requires CommandUUID and the Command dictionary to be siblings under the top-level dictionary. The CommandUUID serves as a top-level identifier for the entire command envelope. This is the correct, expected structure: <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>Command</key> <dict> <key>Command</key> <dict> <key>RequestType</key> <string>DeclarativeManagement</string> </dict> </dict> <key>CommandUUID</key> <string>0001_DeclarativeManagement</string> </dict> </plist> This is an example of the incorrect structure I've seen: <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>Command</key> <dict> <key>CommandUUID</key> <string>0001_DeclarativeManagement</string> <key>Command</key> <dict> <key>RequestType</key> <string>DeclarativeManagement</string> </dict> </dict> </dict> </plist>

I encounter a connection error with Apple Configurator v2.18 when, after making changes in macOS Sequel 15.6.1, I want to apply and transfer the changes to the iPhone icon layout in iOS 26: Apple Configurator v2.18 crashes and returns an error message: ‘Try the operation again. If it fails, quit the application, launch it again, and try again. [NSCocoaErrorDomain – 0x1001 (4097)]’ I have done some research, and it seems that this bug has been identified and fixed in Apple Configurator 2 v2.19 (Build 10434). Have you encountered this problem? Do you know where to find version v2.19? This fixed version does not appear to have been released yet, and Apple support has been unable to help me. Thank you all for your help.

Hi everyone, I want to enable Single App Mode (SAM) for my custom app that’s installed on the device. However, my device is not supervised. Is there any way to: Enable Single App Mode without supervising the device? Any guidance or workaround would be appreciated. Thanks, Arnab Lahiri

Dear Apple Developer Team, Following the rollout of iOS 26.x and the introduction of the iPhone 17, we have identified a critical issue affecting Mobile Device Management (MDM) enrolment and restore operations. The issue appears to stem from the Device Management Profile configuration 'do_not_use_profile_from_backup' within Apple Business Manager (ABM), which currently defaults to False. This setting should be modified to True to ensure proper functionality. When the profile remains set to False, organisations leveraging MDM encounter repeated failures during device backup and restore operations. Specifically, restoring a supervised or managed device triggers a persistent MDM registration loop, effectively preventing deployment of iPhone 17 devices in managed environments. We recommend that Apple review and adjust the default Device Management Profile property within ABM to address this issue and restore full MDM compatibility for iOS 26.x and later.

Platform SSO not working on macos devices for zscaler application other app like safari / chrome working well. Need help from apple expert on the same. Environment : IDP : Entra ID MDM : Omnissa Workspace one UEM platform : macOS

We are managing VPP license switching operations using Apple's VPP Manage Licenses API. License information is managed by matching the “clientUserIdStr” data with the VPP account ID information managed on the server side. We received an inquiry stating that a VPP license did not activate despite the activation process being performed. Upon checking the API results, the update API returned a success status during execution. However, the “clientUserIdStr” information was missing from the license information field in the response of the information retrieval API. We kindly request your guidance on the reason why the “clientUserIdStr” information is missing when retrieving license information, and the steps to ensure this information is reliably returned. VPPAccoountId:0123456789abcdef0123456789abcdef adamIdStr:521974902 *Some details have been altered from the actual data to protect personal information.

I'm are attempting to use the device management migration feature in Apple Business Manager / Apple School Manager (for devices running iOS 26 / iPadOS 26) to re-assign managed devices from one MDM server to another. We followed the published procedure (select device(s) → Assign Device Management → Set deadline → Continue). However, we are observing that on the device side, no notification or prompt appears to the user (such as “Enrollment Required” or “Your organization requires this device to enroll in a different device management service”), even after the migration deadline has passed. Here are the environment details: Device OS version: (iOS 26.1) Device ownership: enrolled via Automated Device Enrollment MDM re-assignment in ABM: old MDM server（name: https://dev5.clomo.com/panel/mackey-dev/ ） → new MDM server (name: https://obliging-bunny-equally.ngrok-free.app/ ) Deadline set: (12/10/2025 12:00 AM) Network connectivity: confirmed online at deadline time We would like to know: Under what exact conditions will the device display the notification/prompt, and what common mis-configurations prevent it from appearing? Is there any device log or activity indicator in ABM/ASM to confirm that the migration instruction has been sent to the device? In cases where the prompt does not appear, what troubleshooting steps can we perform on the device (or in the MDM/ABM configuration) to correct it?

Hi Team, As per this documentation Handling NotNow Status Responses | Apple Developer Documentation, the last command that is delivered to the device on a connection should be the one that the device reported NotNow so that the device will automatically retry when it is ready to consume commands. Our question is it possible to have a fixed command which we can try at the end once all commands are tried and if device has reported NotNow for any of the commands. E.g. If there were 3 commands delivered to the device one by one SSO profile (com.apple.sso ) was delivered and device reported NotNow VPN profile (com.apple.vpn.managed) was delivered and the device reported NotNow DeviceInformation command was delivered and the device reported Acknowledged. As there were NotNow responses earlier, can we try a certificate profile(com.apple.security.pkcs1), with a dummy certificate payload, to ensure that the last command delivered to the device in this connection is responded with NotNow. Questions: Can we use a fixed command e.g. certificate profile(com.apple.security.pkcs1) as in above example to ensure the last command delivered to the device has NotNow response. Or is it better to try one of the commands which the device reported NotNow earlier. As in above example should we try the SSO or VPN profile at step 4 instead of the certificate profile? Following up to above, when a device reports NotNow for any profile installation command, can we say it will always report NotNow for certificate profile(com.apple.security.pkcs1) as well for all iOS and MacOS devices?

Hi everyone, We manage several macs through Microsoft Intune. We've deployed Platform SSO using the password based method (not the Secure Enclave) and have also enforced filevault encryption through policy. What we're trying to achieve is that multiple users can log into the same Mac. For example, I (the initial enrolling user) can log in without issues. However, we want a colleague to be able to log in as well if they're physically in front of the mac. The challenge we've run into is that once filevault is enabled (We're not sure about it but reading on forums it seems that the problem is filevault), it seems the network is not available at the login screen. This means that while the first user can create a mobile account and log in, a second user can't do the same. The moment we try to log in with another set of credentials, we get an immediate error and the password field shakes instantly, suggesting it's not even reaching out to the network or directory to validate the credentials. We'd like to confirm if this behavior is expected when FileVault is active and whether the only solution is to disable FileVault or if there are alternative solutions to allow network connectivity at the login screen. Essentially, we want to know if there's a way to let a second user log in without having to turn off disk encryption. Or if we can pre-authorize a set of users on the mac in order to create all the mobile account needed.. Thanks in advance! Thomas

I'm using Apple's MDM protocol InstalledApplicationListCommand to get information about installed apps. From iOS/iPadOS 26, the app information obtained by InstalledApplicationListCommand includes information on all apps including system apps (apps that come standard with iOS/iPadOS). https://developer.apple.com/documentation/devicemanagement/installed-application-list-command I want iOS/iPadOS26 to get the same information as the app information I get from the previous iOS/iPadOS, and I want to exclude system apps from the app information I get with the InstalledApplicationListCommand. As a way to exclude system apps, you can use the app ID I'm thinking of a way to exclude anything that starts with "com.apple" (the Identifier key value of the InstalledApplicationListResponse.InstalledApplicationListItem object). As a way to exclude system apps, please tell us whether the above method is appropriate and whether there will be any problems in the future.