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Best Practice for handling potential server errors with Declarative Management
Hello All, I come to ask a question that I haven't been able to find the docs. I continue to work on implementing declarative management and while working there is a question/concern I have. I have noticed that during some destructive testing, if the device is attempting to fetch a configuration and the server responds with a 503 (or any server related error) then the device will wipe all configurations and attempt to reapply them. Is there any way to prevent this by intercepting status codes or would the only real solution be to force down a temp/test config if the real config can't be fetched from the server?
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860
Jan ’26
shared IPad - how to retrieve Managed Apple ID (email)
Hey everyone, Is it possible and how to get Managed Apple ID (email) programmatically for user signed in to ipad through shared IPad feature ? It would be good to have MDM independent solution, I mean API call to MDM service is not acceptable for us. Maybe API call to ASM or ABM, or get that somehow on iOS device end... any advice ? Thanks in advance, Dima
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498
Aug ’25
startosinstall “Helper tool crashed…” when upgrading macOS with MDM OS update restrictions — request Apple-recommended update method for MDM-managed Macs
We are upgrading macOS (minor versions and potentially major versions) using a scripted approach: Install the InstallAssistant package via installer Trigger OS install via startosinstall On MDM-managed assets, OS update policies appear to prohibit or interfere with the update flow. The update often fails with startosinstall reporting “Helper tool crashed…” during the “Preparing” phase. Steps to Reproduce On an MDM-enrolled Mac with OS update restriction/deferral policies applied, run: sudo /usr/sbin/installer -pkg /Path/To/InstallAssistant.pkg -target / && echo 'MACOS_PASSWORD' | /Applications/Install\ macOS\ Sonoma.app/Contents/Resources/startosinstall --agreetolicense --forcequitapps --stdinpass --user MACOS_USER Actual Result Package installation reports success, but startosinstall fails during preparation with: Standard Output installer: Package name is macOS15.7_SoftwareUpdate installer: Upgrading at base path / installer: The upgrade was successful. By using the agreetolicense option, you are agreeing that you have run this tool with the license only option and have read and agreed to the terms. If you do not agree, press CTRL-C and cancel this process immediately. Preparing to run macOS Installer... Preparing: 0.0% Preparing: 0.1% ... Preparing: 24.9% Standard Error Helper tool crashed... notes.log Install.log is also attached. Questions for Apple / Ask: We suspect this crash is caused by MDM OS update restrictions/policies. We need Apple’s recommended method to perform macOS updates (minor + major) when MDM is present, especially in environments where update deferrals/restrictions may be configured.
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1.5k
Jan ’26
Ad Hoc .ipa for iOS 12.5.8
Hi, We're having problems starting an Ad Hoc ipa on an iPad with iOS 12.7.7 and 12.7.8, probably iOS 12 in general. The iPad's UUID is added to the certificate. And we don't have problems with iOS versions > iOS 12. Here is the anonymized Console Log: default 09:05:12.088994+0100 SpringBoard immediate edge swipe: failed default 09:05:12.095189+0100 SpringBoard Icon touch began: <private> default 09:05:12.096204+0100 SpringBoard Found a reasonable launch image for <private>, not pre-warming SplashBoard. Load image into the snapshot instance. default 09:05:12.117737+0100 powerd Activity changes from 0x2 to 0x1. UseActiveState:1 default 09:05:12.118572+0100 powerd hidActive:1 displayOff:0 assertionActivityValid:0 now:0xcb6 hid_ts:0xcb6 assertion_ts:0x0 default 09:05:12.145354+0100 backboardd [HID] [MT] dispatchEvent Dispatching event with 1 children, _eventMask=0x23 _childEventMask=0x3 Cancel=0 Touching=0 inRange=0 default 09:05:12.152820+0100 SpringBoard Icon tapped: <private> default 09:05:12.158236+0100 dasd Trigger: <private> is now [1] default 09:05:12.159538+0100 dasd Don't have <private> for type 1 default 09:05:12.170128+0100 trustd cert[0]: SubjectCommonName =(leaf)[]> 0 default 09:05:12.170407+0100 trustd cert[0]: LeafMarkerOid =(leaf)[]> 0 default 09:05:12.182388+0100 trustd OCSPSingleResponse: nextUpdate 0.54 days ago default 09:05:12.186084+0100 trustd OCSPSingleResponse: nextUpdate 0.62 days ago default 09:05:12.187067+0100 SpringBoard Trust evaluate failure: [leaf IssuerCommonName LeafMarkerOid SubjectCommonName] default 09:05:12.238604+0100 trustd Task <TASK_UUID_REDACTED_1>.<1> resuming, QOS(0x19) default 09:05:12.240650+0100 trustd TIC TCP Conn Start [12:0xADDR_REDACTED] default 09:05:12.241136+0100 trustd [C12 Hostname#HASH_REDACTED:80 tcp, pid: PID_REDACTED, url hash: HASH_REDACTED] start default 09:05:12.245884+0100 trustd TIC TCP Conn Start [13:0xADDR_REDACTED] default 09:05:12.246361+0100 trustd [C13 Hostname#HASH_REDACTED:80 tcp, pid: PID_REDACTED, url hash: HASH_REDACTED] start default 09:05:12.256520+0100 trustd nw_connection_report_state_with_handler_locked [C12] reporting state failed error Network is down error 09:05:12.256978+0100 trustd TIC TCP Conn Failed [12:0xADDR_REDACTED]: 1:50 Err(50) error 09:05:12.262697+0100 trustd Task <TASK_UUID_REDACTED_1>.<1> HTTP load failed (error code: -1009 [1:50]) error 09:05:12.271646+0100 trustd Task <TASK_UUID_REDACTED_1>.<1> load failed with error Error Domain=NSURLErrorDomain Code=-1009 "The Internet connection appears to be offline." default 09:05:12.271898+0100 trustd Failed to download ocsp response http://ocsp.apple.com/ocsp03-wwdrg311/... with error Error Domain=NSURLErrorDomain Code=-1009 "The Internet connection appears to be offline." default 09:05:12.280643+0100 SpringBoard Activating <private> from icon default 09:05:12.281399+0100 CommCenter #I CTServerConnection from pid PID_REDACTED has closed (conn=0xADDR_REDACTED) default 09:05:12.513629+0100 SpringBoard Bootstrapping com.example.myapp with intent foreground-interactive default 09:05:12.514084+0100 assertiond Submitting new job for "com.example.myapp" on behalf of <BKProcess: 0xADDR_REDACTED; SpringBoard; com.apple.springboard; pid: PID_REDACTED; ...> default 09:05:12.514909+0100 assertiond Submitted job with label: UIKitApplication:com.example.myapp[REDACTED][REDACTED] error 09:05:12.516769+0100 SpringBoard [com.example.myapp] Bootstrap failed with error: <NSError: 0xADDR_REDACTED; domain: BKSProcessErrorDomain; code: 1 (bootstrap-failed); reason: "Failed to start job"> error 09:05:12.516935+0100 SpringBoard Bootstrapping failed for <FBApplicationProcess: 0xADDR_REDACTED; com.example.myapp; pid: -1> with error: Error Domain=BKSProcessErrorDomain Code=1 "Unable to bootstrap process with bundleID com.example.myapp" default 09:05:12.517589+0100 SpringBoard <FBApplicationProcess: 0xADDR_REDACTED; com.example.myapp; pid: -1> exited. default 09:05:12.542638+0100 SpringBoard Application process state changed for com.example.myapp: <SBApplicationProcessState: 0xADDR_REDACTED; pid: -1; taskState: Not Running; visibility: Unknown> default 09:05:13.072994+0100 SpringBoard Front display did change: <SBApplication: 0xADDR_REDACTED; com.example.myapp> Is there any know problem with running Ad Hoc ipas on iOS 12? Thanks Christian
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1.6k
1w
Verification Code Still Sent to Old Phone Number After Changing Apple ID Number
Hello everyone, I recently changed the phone number associated with my Apple ID (about 4 days ago), but I’m still receiving the two-factor authentication verification codes on my old number instead of the new one. Has anyone experienced this? Is there a delay on Apple’s side, or is there something else I need to do to complete the update?
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224
Jun ’25
Guidance request: Apple-recommended approach for major/minor macOS updates on MDM-managed Macs (startosinstall vs MDM/DDM)
Background / Objective We are currently developing a solution to centrally manage Apple OS updates (major and minor) across managed macOS devices. Before implementing at scale, we need Apple’s guidance on supported and future-proof update mechanisms under MDM. Questions / Ask (Apple Guidance Requested) Apple recommended method What is Apple’s recommended approach to perform: Minor updates (e.g., macOS X.Y → X.Z) Major upgrades (e.g., Ventura → Sonoma) in an enterprise fleet? Support boundary Is macOS update management only supported via MDM (including any newer declarative workflows), or are local mechanisms (installer + command-line tooling) also considered supported for enterprise automation? Use of startosinstall Can we leverage the existing utility: /Applications/Install macOS .app/Contents/Resources/startosinstall for automated upgrades in enterprise environments? If yes, are there recommended flags/workflows Apple endorses for unattended or minimally interactive upgrades? Long-term support / stability Does startosinstall have any form of long-term support / stability guarantees across future macOS releases? Are there any known deprecations planned (or guidance that customers should transition to MDM/DDM workflows)? MDM interaction / interference When using startosinstall, can MDM policies (software update deferrals/restrictions, update enforcement, etc.) interfere with or block the upgrade? If interference is expected, what is the correct supported way to coordinate: MDM software update settings local startosinstall execution to avoid failures and ensure compliance? What We Need From Apple (Desired Outcome) A clear statement of recommended and supported update workflow(s) for enterprise managed macOS: for minor updates for major upgrades Guidance on whether startosinstall is acceptable for long-term automation, or whether we should only use MDM/DDM-driven workflows. Any best practices or reference documentation Apple recommends for implementing this safely and reliably.
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1.6k
Jan ’26
Understanding allowedExternalIntelligenceWorkspaceIDs in MDM Payload – What ID is expected?
Hello, We're testing the new allowedExternalIntelligenceWorkspaceIDs key in the MDM Restrictions payload on supervised iPads. According to Apple's documentation, this key expects an "external integration workspace ID", but it's not clear what this specifically refers to. We've tried the following IDs individually (one at a time, as documentation says only one is supported currently): OpenAI Organization ID ChatGPT user email Apple ID used in ChatGPT Google ID used in ChatGPT login The profile installs correctly via MDM and the key is set, but we want to confirm: What exactly is considered a valid "external integration workspace ID" for this key? Is there a way to verify that the restriction is working as intended on the device (e.g. does it limit specific integrations or apps)? Is there an official list of services that currently support this? Any clarification from Apple or other developers with experience on this would be very helpful. Thanks in advance.
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302
Apr ’25
Can't start Ad Hoc .ipa for iOS 12
Hi, We're having problems starting an Ad Hoc ipa on an iPad with iOS 12.7.7 and 12.7.8. The iPad's UUID has been added to the provisioning profile. The iPad that we are trying to start the app on is online, so Apple's certificate validation server should be reachable. We don't have any problems with iOS versions above iOS 12. The .ipa was built using the latest version of Xcode (26.2, build 17C52). Here is the anonymised and reduced console log (only the app launch / bootstrap part): default 07:29:35.683108+0100 SpringBoard Icon touch began: <private> default 07:29:35.752640+0100 SpringBoard Icon tapped: <private> default 07:29:35.768538+0100 trustd cert[0]: SubjectCommonName =(leaf)[]> 0 default 07:29:35.791500+0100 SpringBoard Trust evaluate failure: [leaf IssuerCommonName LeafMarkerOid SubjectCommonName] default 07:29:35.793654+0100 trustd cert[0]: IssuerCommonName =(path)[]> 0 default 07:29:36.043497+0100 assertiond Submitting new job for "<APP_BUNDLE_ID>" on behalf of SpringBoard (pid: 48) default 07:29:36.044393+0100 SpringBoard Bootstrapping <APP_BUNDLE_ID> with intent foreground-interactive error 07:29:36.045124+0100 SpringBoard [<APP_BUNDLE_ID>] Bootstrap failed with error: domain: BKSProcessErrorDomain, code: 1 (bootstrap-failed), reason: "Failed to start job" error 07:29:36.045214+0100 SpringBoard Bootstrapping failed for <APP_BUNDLE_ID> (pid: -1): Error Domain=BKSProcessErrorDomain Code=1 "Unable to bootstrap process with bundleID <APP_BUNDLE_ID>" NSLocalizedFailureReason=Failed to start job NSUnderlyingError=NSPOSIXErrorDomain Code=3 "No such process" BKLaunchdOperation=launch_get_running_pid_4SB BKLaunchdJobLabel=<LAUNCHD_JOB_LABEL> BKSProcessJobLabel=<LAUNCHD_JOB_LABEL> default 07:29:36.046078+0100 assertiond Submitted job with label: <LAUNCHD_JOB_LABEL> default 07:29:36.046442+0100 assertiond Unable to get pid for '<LAUNCHD_JOB_LABEL>': No such process (3) error 07:29:36.046542+0100 assertiond Failed to start job: NSPOSIXErrorDomain Code=3 "No such process" default 07:29:36.046607+0100 assertiond Deleted job with label: <LAUNCHD_JOB_LABEL> default 07:29:36.081068+0100 SpringBoard Application process state changed for <APP_BUNDLE_ID>: pid: -1; taskState: Not Running
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1.2k
Feb ’26
Providing client with IPA for internal distribution
Hey folks, I work as a software development consultant. We develop enterprise applications for our clients, and the apps we create are usually for internal use. We've ran into a bit of a conundrum with a client who doesn't have their own Apple Enterprise account, and neither do we as we don't meet the criteria, but they're wanting to distribute an application we've built for them via their own MDM software. We are not entirely sure how to provide them with a distribution ready .ipa file that isn't AdHoc and will be recognized as a secure app. We've looked into generating a Developer ID provisioning profile and accompanying cert, however we're running into a problem where the platform of our app (iOS) doesn't match the platform required by the Developer ID profile (macOS). I've also come across the idea of resigning an .ipa, but again, the client doesn't have a Apple Developer account and expects the working .ipa to be included in the service rendered. Any suggestions or advice or documentation around the subject would be greatly appreciated. Thanks, Ale
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226
Feb ’26
iCloud restore does not transfer application data when applied to new device
Hello, this may not be the correct place to ask this question so I apologize in advance if this is the case. We are currently having some issues when attempting to restore device back ups via iCloud that where previously enrolled to our MDM solution, as upon the restore no app data seems to be persisted over (we have tested restoring the backup on the same device and we have been able to have data persist between wipes) On the initial device we have ensured that the restrictions allowCloudKeychainSync allowManagedAppsCloudSync are set to true, and can see that the initial devices back up has the app data backed up, yet despite this data is not persisted when restoring from back up on a new device. On the device where the back up was initially done when restoring the applications are applied but indicated that they must be re-installed via our management console, once the app has been uninstalled and reinstalled the old data does show up, when applied to the new device our mdm solution pushes down the app.managed config but the device treats it as a new install. Could this possibly be due to us using Device Licensing when assigning apps? Or is it due to the intial device only performing a token update request when restoring and the new device going through the entire checkin proccess? Both devices are provisioned via DEP, and applications where assigned initially via VPP Any insight on this would be useful (For reference this is an MDM solution of our own making so we are attempting to sus out if there is a configuration issue we could be overlooking).
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419
Sep ’25
In the iOS 26 beta, enterprise Apps installed via MDM cannot be run
I am a developer working on iOS apps. I would like to report an issue occurring in iOS 26 beta 2. Our company has Enterprise account, and we are developing apps. When we distribute these apps, and install them on a device running iOS 26 beta2, apps install successfully, but apps crashed immediately after being launched. MDM Install Application When I install the app via Xcode and trust it, apps will run. Launchd job spawn failed This issue does not occur on versions prior to iOS 26. I would like to know if this is a problem that will be resolved in future updates, or if it is a policy change.
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922
Sep ’25
Unexpected Removal of Apple Watch Apps When Using allowListedAppBundleIDs in iOS Configuration Profile
Summary: When applying a configuration profile that uses allowListedAppBundleIDs to permit a defined set of apps, essential Apple Watch apps are unexpectedly removed from the paired Watch — even though their associated iPhone bundle IDs are explicitly included. This issue occurs with a minimal profile, and has been consistently reproducible on the latest versions of iOS and watchOS. Impact: This behavior severely limits the use of Apple Watch in managed environments (e.g., education, family management, accessibility contexts), where allowlisting is a key control mechanism. It also suggests either: Undocumented internal dependencies between iOS and watchOS apps, or A possible regression in how allowlists interact with Watch integration. Steps to Reproduce: Create a configuration profile with a Restrictions payload containing only the allowListedAppBundleIDs key. Allow a broad list of essential system apps, including all known Apple Watch-related bundle IDs: com.apple.NanoAlarm com.apple.NanoNowPlaying com.apple.NanoOxygenSaturation com.apple.NanoRegistry com.apple.NanoRemote com.apple.NanoSleep com.apple.NanoStopwatch com.apple.NanoWorldClock (All the bundles can be seen in the Attached profile) Install the profile on a supervised or non-supervised iPhone paired with an Apple Watch. Restart both devices. Observe that several core Watch apps (e.g. Heart Rate, Activity, Workout) are missing from the Watch. Expected Behavior: All apps explicitly included in the allowlist should function normally. System apps — especially those tied to hardware like Apple Watch — should remain accessible unless explicitly excluded. Actual Behavior: Multiple Apple Watch system apps are removed or hidden, despite their iPhone bundle IDs being listed in the allowlist. Test Environment: iPhone running iOS 18 Apple Watch running watchOS 11 Profile includes only the allowListedAppBundleIDs key Issue confirmed on fresh devices with no third-party apps Request for Apple Engineering: Please confirm whether additional internal or undocumented bundle IDs are required to preserve Apple Watch functionality when allowlisting apps. If this behavior is unintended, please treat this as a regression or bug affecting key system components. If intentional, please provide formal documentation listing all required bundle IDs for preserving Watch support with allowlisting enabled. Attachment: .mobileconfig profile demonstrating the issue (clean, minimal, reproducible) Attached test profile = https://drive.google.com/file/d/12YknGWuo1bDG-bmzPi0T41H6uHrhDmdR/view?usp=sharing
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372
Sep ’25
Serial number on supervised device
Hello world! First post here. Developing my first app. It primarily targets supervised and MDM managed devices. A few questions: For supervised devices, is serial number available? I want to get the number and use it for app auto activation Is MDM required for supervised devices? Or, as long as a device is enrolled through Apple Business Manager? Which capacity shall I request for the app? Thanks so much!
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255
Sep ’25
How to test ManagedAppConfigurationProvider without MDM
How to test ManagedAppConfigurationProvider without MDM ? Task { /* Configuration provider task */ for await configuration in configurationProvider.configurations(MyAppConfiguration.self) { self.configuration = configuration ?? MyAppConfiguration.defaultConfiguration } } Can the existence of a configuration be simulated, e.g. by storing a mocked configuration in UserDefaults? The UserDefaults key "com.apple.configuration.managed" seems not relevant here.
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93
Jun ’25
Unknown unauthorized mdm
m personal iPhone is managed by an Unauthorized and Unknown mdm management team, The profile isn’t showing up in VPN Settings and I can’t remove them from having Remote access and control over my Personal Device! I’ve SPENT MANY MONTHS TRYING TO GET SUPPORT VIA EMAILING APPLE DEVELOPER AND SPEAKING TO APPLE SUPPORT WHICH HAS BEEN EXTREMELY EXHAUSTING AND HUMILIATIN! I’ve resorted to contacting Internet crime websit, the federal trade commissio, Better business bureau and Consumer Affairs to file an online complaint against Apple for not complying with their Security and Privacy policy for consumers accounts! Because of this unauthorized and unknown mdm device management profile I don’t have COMPLETE CONTROL OVER MY OWN IPHONE! ! Unable to find a team with the given Team II 'L95TAW5KWP' to which you belong. Pleas Developer Program Support. https://developer.apple.com/support I contacted developer support via email and also tried calling but they don’t respond!
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127
Jun ’25
Activation Lock Bypass Code
We are having issues working with bypass codes the server creates when initiating Activation Lock through MDM. We are able to use the device-generated bypass codes without issue. When using the end point to request activation lock as specified in https://developer.apple.com/documentation/devicemanagement/creating-and-using-bypass-codes/ we get a 200 response. But when using the endpoint to bypass the activation lock, we get a 404 response. If we try to manually input the activation lock bypass code, it also does not work. Both of these methods work with the device-generated bypass codes. Just to clarify when testing the server generated codes, we ensured that we did not test the device-generated codes. All of this was tested on iOS devices. Created feedback ticket FB21365819 with device specific details.
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3w
How can we check if LegacyAppConfigAssetReference applied in iOS 18.4?
I found a new Payload attribute LegacyAppConfigAssetReference in AppManaged introduced in iOs 18.4 beta. So I tried it, however no configuration is discoverted in the installed app. -- configuration { "Identifier": "8c2af0b6-5ae0-5927-a1cd-bab5e4148bb8", "Type": "com.apple.configuration.app.managed", "Payload": { "InstallBehavior": { "Install": "Required", "License": { "Assignment": "Device", "VPPType": "Device" } }, "AppStoreID": "535886823", "LegacyAppConfigAssetReference": "ac35558f-aefc-5faf-8f64-1faaff993b96" }, "ServerToken": "2abdc89492d89ca1a213ca61318ae0651c2b8de660c2847a44a3fb8ad9d9a8ad" } -- declaration/asset/ac35558f-aefc-5faf-8f64-1faaff993b96 { "Identifier": "ac35558f-aefc-5faf-8f64-1faaff993b96", "Type": "com.apple.asset.data", "Payload": { "Reference": { "DataURL": "https://i3-oreore-ios-mdm.azurewebsites.net/asset_files/eyJpZCI6IjNkOTg2YWVjNzQ1MWJiYWZlZjJmZGU1NmZmYmJlYjdkLnBsaXN0Iiwic3RvcmFnZSI6InN0b3JlIiwibWV0YWRhdGEiOnsiZmlsZW5hbWUiOiJFbmNvZGVkQ2hyb21lUG9saWN5RXhhbXBsZS5wbGlzdCIsInNpemUiOjMyMjUsIm1pbWVfdHlwZSI6ImFwcGxpY2F0aW9uL29jdGV0LXN0cmVhbSJ9fQ", "ContentType": "application/plist" } }, "ServerToken": "7433f7c0c991a1943636ff7bd8949e88738c684ecbde347ac8a9c5b5c19dda14" } -- And the data type of the managed app configuration is application/plist http https://i3-oreore-ios-mdm.azurewebsites.net/asset_files/eyJpZCI6IjNkOTg2YWVjNzQ1MWJiYWZlZjJmZGU1NmZmYmJlYjdkLnBsaXN0Iiwic3RvcmFnZSI6InN0b3JlIiwibWV0YWRhdGEiOnsiZmlsZW5hbWUiOiJFbmNvZGVkQ2hyb21lUG9saWN5RXhhbXBsZS5wbGlzdCIsInNpemUiOjMyMjUsIm1pbWVfdHlwZSI6ImFwcGxpY2F0aW9uL29jdGV0LXN0cmVhbSJ9fQ HTTP/1.1 200 OK Accept-Ranges: bytes Cache-Control: max-age=31536000 Content-Length: 3225 Content-Type: application/plist Date: Tue, 18 Mar 2025 22:59:40 GMT X-Content-Type-Options: nosniff <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC '-//Apple//DTD PLIST 1.0//EN' 'http://www.apple.com/DTDs/PropertyList-1.0.dtd'> <plist version="1.0"> <dict> <key>EncodedChromePolicy</key> <string>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</string> </dict> </plist> Please note that this example plist is the same content as is described here: https://www.chromium.org/administrators/ios-mdm-policy-format/ After applying the declaration, the app GoogleChrome is successfully installed but no managed app configuration seems applied. MDMAppManagement.plist in the sysdiagnose is like below: plutil -p logs/MCState/Shared/MDMAppManagement.plist { "metadataByBundleID" => { "com.google.chrome.ios" => { "Attributes" => { "Removable" => 0 } "flags" => 1 "source" => "Declarative Device Management" "state" => 7 } "com.microsoft.skype.teams" => { "Attributes" => { "Removable" => 0 } "flags" => 1 "source" => "Declarative Device Management" "state" => 7 } } } I also tried with our private apps and not applied... How can we use this feature or check the configuration is applied? Thank you,
5
0
430
Apr ’25
When did the phonenumber item among the information that can be obtained by the command 'DeviceInformation Command.command.Queries' stop?
Hello ! Currently, we have customers who use about 5,000 devices. In the case of ios26, the phone number is not acquired overall, and 18.x, 17.x, and 16.x are all acquired in half and not acquired in half. https://developer.apple.com/documentation/devicemanagement/deviceinformationcommand/command-data.dictionary/queries-data.dictionary It seems that it is the right behavior not to acquire it on the specification sheet. However, I wonder when it became impossible to acquire. (There are devices that can be acquired and devices that can't be acquired in the same os version.) Will the devices that are being acquired be blocked someday? When it was developed in 2019, it was in a state that could be acquired in full. I would also like to ask if there is an alternative way to get your phone number. Thank you.
1
0
313
Sep ’25
External UUID
Hello, I am Sergio Sánchez, administrator of NumbuX. We are developing our own MDM. We are already granted as a MDM Vendor. We need to issue the APNs certificate for our MDM for the first time in the Push Certificate portal (identity.apple.com). We are having the error: “invalid signing request” when we upload the signed CSR to identity.apple.com. That is because we do not have the External UUID. Could you please let us know what is our External UUID? Without that, we cannot upload it successfully. We have already compared different signed CSR from other MDM Vendors and all have included the External UUID in the CSR. Please, do not send links, there is not way for us to know our External UUID because it is the first time that we try to issue this APNs. After the first time, we do not need your assitance. Please, let us know our External UUID. Thank you. Kind regards.
4
0
848
Oct ’25
iOS 26 devices in Single App Mode stuck on lock screen
On iOS 26, if in "Single App Mode", the device gets stuck on the lock screen. Devices are configured in SAM (kiosk mode), without a PIN requirement. Since updating to iPadOS 26, every single device that locks (goes to sleep) becomes completely unresponsive at the lock screen. Touch input does not work. The only way to regain access is to reboot the device, which will boot to the SAM app, but then lock again if it goes to sleep. Related discussion in the public forums.
1
2
1.1k
Oct ’25
Best Practice for handling potential server errors with Declarative Management
Hello All, I come to ask a question that I haven't been able to find the docs. I continue to work on implementing declarative management and while working there is a question/concern I have. I have noticed that during some destructive testing, if the device is attempting to fetch a configuration and the server responds with a 503 (or any server related error) then the device will wipe all configurations and attempt to reapply them. Is there any way to prevent this by intercepting status codes or would the only real solution be to force down a temp/test config if the real config can't be fetched from the server?
Replies
2
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0
Views
860
Activity
Jan ’26
shared IPad - how to retrieve Managed Apple ID (email)
Hey everyone, Is it possible and how to get Managed Apple ID (email) programmatically for user signed in to ipad through shared IPad feature ? It would be good to have MDM independent solution, I mean API call to MDM service is not acceptable for us. Maybe API call to ASM or ABM, or get that somehow on iOS device end... any advice ? Thanks in advance, Dima
Replies
1
Boosts
1
Views
498
Activity
Aug ’25
startosinstall “Helper tool crashed…” when upgrading macOS with MDM OS update restrictions — request Apple-recommended update method for MDM-managed Macs
We are upgrading macOS (minor versions and potentially major versions) using a scripted approach: Install the InstallAssistant package via installer Trigger OS install via startosinstall On MDM-managed assets, OS update policies appear to prohibit or interfere with the update flow. The update often fails with startosinstall reporting “Helper tool crashed…” during the “Preparing” phase. Steps to Reproduce On an MDM-enrolled Mac with OS update restriction/deferral policies applied, run: sudo /usr/sbin/installer -pkg /Path/To/InstallAssistant.pkg -target / && echo 'MACOS_PASSWORD' | /Applications/Install\ macOS\ Sonoma.app/Contents/Resources/startosinstall --agreetolicense --forcequitapps --stdinpass --user MACOS_USER Actual Result Package installation reports success, but startosinstall fails during preparation with: Standard Output installer: Package name is macOS15.7_SoftwareUpdate installer: Upgrading at base path / installer: The upgrade was successful. By using the agreetolicense option, you are agreeing that you have run this tool with the license only option and have read and agreed to the terms. If you do not agree, press CTRL-C and cancel this process immediately. Preparing to run macOS Installer... Preparing: 0.0% Preparing: 0.1% ... Preparing: 24.9% Standard Error Helper tool crashed... notes.log Install.log is also attached. Questions for Apple / Ask: We suspect this crash is caused by MDM OS update restrictions/policies. We need Apple’s recommended method to perform macOS updates (minor + major) when MDM is present, especially in environments where update deferrals/restrictions may be configured.
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0
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1
Views
1.5k
Activity
Jan ’26
Ad Hoc .ipa for iOS 12.5.8
Hi, We're having problems starting an Ad Hoc ipa on an iPad with iOS 12.7.7 and 12.7.8, probably iOS 12 in general. The iPad's UUID is added to the certificate. And we don't have problems with iOS versions > iOS 12. Here is the anonymized Console Log: default 09:05:12.088994+0100 SpringBoard immediate edge swipe: failed default 09:05:12.095189+0100 SpringBoard Icon touch began: <private> default 09:05:12.096204+0100 SpringBoard Found a reasonable launch image for <private>, not pre-warming SplashBoard. Load image into the snapshot instance. default 09:05:12.117737+0100 powerd Activity changes from 0x2 to 0x1. UseActiveState:1 default 09:05:12.118572+0100 powerd hidActive:1 displayOff:0 assertionActivityValid:0 now:0xcb6 hid_ts:0xcb6 assertion_ts:0x0 default 09:05:12.145354+0100 backboardd [HID] [MT] dispatchEvent Dispatching event with 1 children, _eventMask=0x23 _childEventMask=0x3 Cancel=0 Touching=0 inRange=0 default 09:05:12.152820+0100 SpringBoard Icon tapped: <private> default 09:05:12.158236+0100 dasd Trigger: <private> is now [1] default 09:05:12.159538+0100 dasd Don't have <private> for type 1 default 09:05:12.170128+0100 trustd cert[0]: SubjectCommonName =(leaf)[]> 0 default 09:05:12.170407+0100 trustd cert[0]: LeafMarkerOid =(leaf)[]> 0 default 09:05:12.182388+0100 trustd OCSPSingleResponse: nextUpdate 0.54 days ago default 09:05:12.186084+0100 trustd OCSPSingleResponse: nextUpdate 0.62 days ago default 09:05:12.187067+0100 SpringBoard Trust evaluate failure: [leaf IssuerCommonName LeafMarkerOid SubjectCommonName] default 09:05:12.238604+0100 trustd Task <TASK_UUID_REDACTED_1>.<1> resuming, QOS(0x19) default 09:05:12.240650+0100 trustd TIC TCP Conn Start [12:0xADDR_REDACTED] default 09:05:12.241136+0100 trustd [C12 Hostname#HASH_REDACTED:80 tcp, pid: PID_REDACTED, url hash: HASH_REDACTED] start default 09:05:12.245884+0100 trustd TIC TCP Conn Start [13:0xADDR_REDACTED] default 09:05:12.246361+0100 trustd [C13 Hostname#HASH_REDACTED:80 tcp, pid: PID_REDACTED, url hash: HASH_REDACTED] start default 09:05:12.256520+0100 trustd nw_connection_report_state_with_handler_locked [C12] reporting state failed error Network is down error 09:05:12.256978+0100 trustd TIC TCP Conn Failed [12:0xADDR_REDACTED]: 1:50 Err(50) error 09:05:12.262697+0100 trustd Task <TASK_UUID_REDACTED_1>.<1> HTTP load failed (error code: -1009 [1:50]) error 09:05:12.271646+0100 trustd Task <TASK_UUID_REDACTED_1>.<1> load failed with error Error Domain=NSURLErrorDomain Code=-1009 "The Internet connection appears to be offline." default 09:05:12.271898+0100 trustd Failed to download ocsp response http://ocsp.apple.com/ocsp03-wwdrg311/... with error Error Domain=NSURLErrorDomain Code=-1009 "The Internet connection appears to be offline." default 09:05:12.280643+0100 SpringBoard Activating <private> from icon default 09:05:12.281399+0100 CommCenter #I CTServerConnection from pid PID_REDACTED has closed (conn=0xADDR_REDACTED) default 09:05:12.513629+0100 SpringBoard Bootstrapping com.example.myapp with intent foreground-interactive default 09:05:12.514084+0100 assertiond Submitting new job for "com.example.myapp" on behalf of <BKProcess: 0xADDR_REDACTED; SpringBoard; com.apple.springboard; pid: PID_REDACTED; ...> default 09:05:12.514909+0100 assertiond Submitted job with label: UIKitApplication:com.example.myapp[REDACTED][REDACTED] error 09:05:12.516769+0100 SpringBoard [com.example.myapp] Bootstrap failed with error: <NSError: 0xADDR_REDACTED; domain: BKSProcessErrorDomain; code: 1 (bootstrap-failed); reason: "Failed to start job"> error 09:05:12.516935+0100 SpringBoard Bootstrapping failed for <FBApplicationProcess: 0xADDR_REDACTED; com.example.myapp; pid: -1> with error: Error Domain=BKSProcessErrorDomain Code=1 "Unable to bootstrap process with bundleID com.example.myapp" default 09:05:12.517589+0100 SpringBoard <FBApplicationProcess: 0xADDR_REDACTED; com.example.myapp; pid: -1> exited. default 09:05:12.542638+0100 SpringBoard Application process state changed for com.example.myapp: <SBApplicationProcessState: 0xADDR_REDACTED; pid: -1; taskState: Not Running; visibility: Unknown> default 09:05:13.072994+0100 SpringBoard Front display did change: <SBApplication: 0xADDR_REDACTED; com.example.myapp> Is there any know problem with running Ad Hoc ipas on iOS 12? Thanks Christian
Replies
3
Boosts
1
Views
1.6k
Activity
1w
Verification Code Still Sent to Old Phone Number After Changing Apple ID Number
Hello everyone, I recently changed the phone number associated with my Apple ID (about 4 days ago), but I’m still receiving the two-factor authentication verification codes on my old number instead of the new one. Has anyone experienced this? Is there a delay on Apple’s side, or is there something else I need to do to complete the update?
Replies
1
Boosts
1
Views
224
Activity
Jun ’25
Guidance request: Apple-recommended approach for major/minor macOS updates on MDM-managed Macs (startosinstall vs MDM/DDM)
Background / Objective We are currently developing a solution to centrally manage Apple OS updates (major and minor) across managed macOS devices. Before implementing at scale, we need Apple’s guidance on supported and future-proof update mechanisms under MDM. Questions / Ask (Apple Guidance Requested) Apple recommended method What is Apple’s recommended approach to perform: Minor updates (e.g., macOS X.Y → X.Z) Major upgrades (e.g., Ventura → Sonoma) in an enterprise fleet? Support boundary Is macOS update management only supported via MDM (including any newer declarative workflows), or are local mechanisms (installer + command-line tooling) also considered supported for enterprise automation? Use of startosinstall Can we leverage the existing utility: /Applications/Install macOS .app/Contents/Resources/startosinstall for automated upgrades in enterprise environments? If yes, are there recommended flags/workflows Apple endorses for unattended or minimally interactive upgrades? Long-term support / stability Does startosinstall have any form of long-term support / stability guarantees across future macOS releases? Are there any known deprecations planned (or guidance that customers should transition to MDM/DDM workflows)? MDM interaction / interference When using startosinstall, can MDM policies (software update deferrals/restrictions, update enforcement, etc.) interfere with or block the upgrade? If interference is expected, what is the correct supported way to coordinate: MDM software update settings local startosinstall execution to avoid failures and ensure compliance? What We Need From Apple (Desired Outcome) A clear statement of recommended and supported update workflow(s) for enterprise managed macOS: for minor updates for major upgrades Guidance on whether startosinstall is acceptable for long-term automation, or whether we should only use MDM/DDM-driven workflows. Any best practices or reference documentation Apple recommends for implementing this safely and reliably.
Replies
0
Boosts
1
Views
1.6k
Activity
Jan ’26
Understanding allowedExternalIntelligenceWorkspaceIDs in MDM Payload – What ID is expected?
Hello, We're testing the new allowedExternalIntelligenceWorkspaceIDs key in the MDM Restrictions payload on supervised iPads. According to Apple's documentation, this key expects an "external integration workspace ID", but it's not clear what this specifically refers to. We've tried the following IDs individually (one at a time, as documentation says only one is supported currently): OpenAI Organization ID ChatGPT user email Apple ID used in ChatGPT Google ID used in ChatGPT login The profile installs correctly via MDM and the key is set, but we want to confirm: What exactly is considered a valid "external integration workspace ID" for this key? Is there a way to verify that the restriction is working as intended on the device (e.g. does it limit specific integrations or apps)? Is there an official list of services that currently support this? Any clarification from Apple or other developers with experience on this would be very helpful. Thanks in advance.
Replies
2
Boosts
1
Views
302
Activity
Apr ’25
Can't start Ad Hoc .ipa for iOS 12
Hi, We're having problems starting an Ad Hoc ipa on an iPad with iOS 12.7.7 and 12.7.8. The iPad's UUID has been added to the provisioning profile. The iPad that we are trying to start the app on is online, so Apple's certificate validation server should be reachable. We don't have any problems with iOS versions above iOS 12. The .ipa was built using the latest version of Xcode (26.2, build 17C52). Here is the anonymised and reduced console log (only the app launch / bootstrap part): default 07:29:35.683108+0100 SpringBoard Icon touch began: <private> default 07:29:35.752640+0100 SpringBoard Icon tapped: <private> default 07:29:35.768538+0100 trustd cert[0]: SubjectCommonName =(leaf)[]> 0 default 07:29:35.791500+0100 SpringBoard Trust evaluate failure: [leaf IssuerCommonName LeafMarkerOid SubjectCommonName] default 07:29:35.793654+0100 trustd cert[0]: IssuerCommonName =(path)[]> 0 default 07:29:36.043497+0100 assertiond Submitting new job for "<APP_BUNDLE_ID>" on behalf of SpringBoard (pid: 48) default 07:29:36.044393+0100 SpringBoard Bootstrapping <APP_BUNDLE_ID> with intent foreground-interactive error 07:29:36.045124+0100 SpringBoard [<APP_BUNDLE_ID>] Bootstrap failed with error: domain: BKSProcessErrorDomain, code: 1 (bootstrap-failed), reason: "Failed to start job" error 07:29:36.045214+0100 SpringBoard Bootstrapping failed for <APP_BUNDLE_ID> (pid: -1): Error Domain=BKSProcessErrorDomain Code=1 "Unable to bootstrap process with bundleID <APP_BUNDLE_ID>" NSLocalizedFailureReason=Failed to start job NSUnderlyingError=NSPOSIXErrorDomain Code=3 "No such process" BKLaunchdOperation=launch_get_running_pid_4SB BKLaunchdJobLabel=<LAUNCHD_JOB_LABEL> BKSProcessJobLabel=<LAUNCHD_JOB_LABEL> default 07:29:36.046078+0100 assertiond Submitted job with label: <LAUNCHD_JOB_LABEL> default 07:29:36.046442+0100 assertiond Unable to get pid for '<LAUNCHD_JOB_LABEL>': No such process (3) error 07:29:36.046542+0100 assertiond Failed to start job: NSPOSIXErrorDomain Code=3 "No such process" default 07:29:36.046607+0100 assertiond Deleted job with label: <LAUNCHD_JOB_LABEL> default 07:29:36.081068+0100 SpringBoard Application process state changed for <APP_BUNDLE_ID>: pid: -1; taskState: Not Running
Replies
3
Boosts
0
Views
1.2k
Activity
Feb ’26
Providing client with IPA for internal distribution
Hey folks, I work as a software development consultant. We develop enterprise applications for our clients, and the apps we create are usually for internal use. We've ran into a bit of a conundrum with a client who doesn't have their own Apple Enterprise account, and neither do we as we don't meet the criteria, but they're wanting to distribute an application we've built for them via their own MDM software. We are not entirely sure how to provide them with a distribution ready .ipa file that isn't AdHoc and will be recognized as a secure app. We've looked into generating a Developer ID provisioning profile and accompanying cert, however we're running into a problem where the platform of our app (iOS) doesn't match the platform required by the Developer ID profile (macOS). I've also come across the idea of resigning an .ipa, but again, the client doesn't have a Apple Developer account and expects the working .ipa to be included in the service rendered. Any suggestions or advice or documentation around the subject would be greatly appreciated. Thanks, Ale
Replies
1
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0
Views
226
Activity
Feb ’26
iCloud restore does not transfer application data when applied to new device
Hello, this may not be the correct place to ask this question so I apologize in advance if this is the case. We are currently having some issues when attempting to restore device back ups via iCloud that where previously enrolled to our MDM solution, as upon the restore no app data seems to be persisted over (we have tested restoring the backup on the same device and we have been able to have data persist between wipes) On the initial device we have ensured that the restrictions allowCloudKeychainSync allowManagedAppsCloudSync are set to true, and can see that the initial devices back up has the app data backed up, yet despite this data is not persisted when restoring from back up on a new device. On the device where the back up was initially done when restoring the applications are applied but indicated that they must be re-installed via our management console, once the app has been uninstalled and reinstalled the old data does show up, when applied to the new device our mdm solution pushes down the app.managed config but the device treats it as a new install. Could this possibly be due to us using Device Licensing when assigning apps? Or is it due to the intial device only performing a token update request when restoring and the new device going through the entire checkin proccess? Both devices are provisioned via DEP, and applications where assigned initially via VPP Any insight on this would be useful (For reference this is an MDM solution of our own making so we are attempting to sus out if there is a configuration issue we could be overlooking).
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1
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0
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419
Activity
Sep ’25
In the iOS 26 beta, enterprise Apps installed via MDM cannot be run
I am a developer working on iOS apps. I would like to report an issue occurring in iOS 26 beta 2. Our company has Enterprise account, and we are developing apps. When we distribute these apps, and install them on a device running iOS 26 beta2, apps install successfully, but apps crashed immediately after being launched. MDM Install Application When I install the app via Xcode and trust it, apps will run. Launchd job spawn failed This issue does not occur on versions prior to iOS 26. I would like to know if this is a problem that will be resolved in future updates, or if it is a policy change.
Replies
4
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1
Views
922
Activity
Sep ’25
Unexpected Removal of Apple Watch Apps When Using allowListedAppBundleIDs in iOS Configuration Profile
Summary: When applying a configuration profile that uses allowListedAppBundleIDs to permit a defined set of apps, essential Apple Watch apps are unexpectedly removed from the paired Watch — even though their associated iPhone bundle IDs are explicitly included. This issue occurs with a minimal profile, and has been consistently reproducible on the latest versions of iOS and watchOS. Impact: This behavior severely limits the use of Apple Watch in managed environments (e.g., education, family management, accessibility contexts), where allowlisting is a key control mechanism. It also suggests either: Undocumented internal dependencies between iOS and watchOS apps, or A possible regression in how allowlists interact with Watch integration. Steps to Reproduce: Create a configuration profile with a Restrictions payload containing only the allowListedAppBundleIDs key. Allow a broad list of essential system apps, including all known Apple Watch-related bundle IDs: com.apple.NanoAlarm com.apple.NanoNowPlaying com.apple.NanoOxygenSaturation com.apple.NanoRegistry com.apple.NanoRemote com.apple.NanoSleep com.apple.NanoStopwatch com.apple.NanoWorldClock (All the bundles can be seen in the Attached profile) Install the profile on a supervised or non-supervised iPhone paired with an Apple Watch. Restart both devices. Observe that several core Watch apps (e.g. Heart Rate, Activity, Workout) are missing from the Watch. Expected Behavior: All apps explicitly included in the allowlist should function normally. System apps — especially those tied to hardware like Apple Watch — should remain accessible unless explicitly excluded. Actual Behavior: Multiple Apple Watch system apps are removed or hidden, despite their iPhone bundle IDs being listed in the allowlist. Test Environment: iPhone running iOS 18 Apple Watch running watchOS 11 Profile includes only the allowListedAppBundleIDs key Issue confirmed on fresh devices with no third-party apps Request for Apple Engineering: Please confirm whether additional internal or undocumented bundle IDs are required to preserve Apple Watch functionality when allowlisting apps. If this behavior is unintended, please treat this as a regression or bug affecting key system components. If intentional, please provide formal documentation listing all required bundle IDs for preserving Watch support with allowlisting enabled. Attachment: .mobileconfig profile demonstrating the issue (clean, minimal, reproducible) Attached test profile = https://drive.google.com/file/d/12YknGWuo1bDG-bmzPi0T41H6uHrhDmdR/view?usp=sharing
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1
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1
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372
Activity
Sep ’25
Serial number on supervised device
Hello world! First post here. Developing my first app. It primarily targets supervised and MDM managed devices. A few questions: For supervised devices, is serial number available? I want to get the number and use it for app auto activation Is MDM required for supervised devices? Or, as long as a device is enrolled through Apple Business Manager? Which capacity shall I request for the app? Thanks so much!
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1
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0
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255
Activity
Sep ’25
How to test ManagedAppConfigurationProvider without MDM
How to test ManagedAppConfigurationProvider without MDM ? Task { /* Configuration provider task */ for await configuration in configurationProvider.configurations(MyAppConfiguration.self) { self.configuration = configuration ?? MyAppConfiguration.defaultConfiguration } } Can the existence of a configuration be simulated, e.g. by storing a mocked configuration in UserDefaults? The UserDefaults key "com.apple.configuration.managed" seems not relevant here.
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0
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1
Views
93
Activity
Jun ’25
Unknown unauthorized mdm
m personal iPhone is managed by an Unauthorized and Unknown mdm management team, The profile isn’t showing up in VPN Settings and I can’t remove them from having Remote access and control over my Personal Device! I’ve SPENT MANY MONTHS TRYING TO GET SUPPORT VIA EMAILING APPLE DEVELOPER AND SPEAKING TO APPLE SUPPORT WHICH HAS BEEN EXTREMELY EXHAUSTING AND HUMILIATIN! I’ve resorted to contacting Internet crime websit, the federal trade commissio, Better business bureau and Consumer Affairs to file an online complaint against Apple for not complying with their Security and Privacy policy for consumers accounts! Because of this unauthorized and unknown mdm device management profile I don’t have COMPLETE CONTROL OVER MY OWN IPHONE! ! Unable to find a team with the given Team II 'L95TAW5KWP' to which you belong. Pleas Developer Program Support. https://developer.apple.com/support I contacted developer support via email and also tried calling but they don’t respond!
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2
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1
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127
Activity
Jun ’25
Activation Lock Bypass Code
We are having issues working with bypass codes the server creates when initiating Activation Lock through MDM. We are able to use the device-generated bypass codes without issue. When using the end point to request activation lock as specified in https://developer.apple.com/documentation/devicemanagement/creating-and-using-bypass-codes/ we get a 200 response. But when using the endpoint to bypass the activation lock, we get a 404 response. If we try to manually input the activation lock bypass code, it also does not work. Both of these methods work with the device-generated bypass codes. Just to clarify when testing the server generated codes, we ensured that we did not test the device-generated codes. All of this was tested on iOS devices. Created feedback ticket FB21365819 with device specific details.
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1
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1
Views
847
Activity
3w
How can we check if LegacyAppConfigAssetReference applied in iOS 18.4?
I found a new Payload attribute LegacyAppConfigAssetReference in AppManaged introduced in iOs 18.4 beta. So I tried it, however no configuration is discoverted in the installed app. -- configuration { "Identifier": "8c2af0b6-5ae0-5927-a1cd-bab5e4148bb8", "Type": "com.apple.configuration.app.managed", "Payload": { "InstallBehavior": { "Install": "Required", "License": { "Assignment": "Device", "VPPType": "Device" } }, "AppStoreID": "535886823", "LegacyAppConfigAssetReference": "ac35558f-aefc-5faf-8f64-1faaff993b96" }, "ServerToken": "2abdc89492d89ca1a213ca61318ae0651c2b8de660c2847a44a3fb8ad9d9a8ad" } -- declaration/asset/ac35558f-aefc-5faf-8f64-1faaff993b96 { "Identifier": "ac35558f-aefc-5faf-8f64-1faaff993b96", "Type": "com.apple.asset.data", "Payload": { "Reference": { "DataURL": "https://i3-oreore-ios-mdm.azurewebsites.net/asset_files/eyJpZCI6IjNkOTg2YWVjNzQ1MWJiYWZlZjJmZGU1NmZmYmJlYjdkLnBsaXN0Iiwic3RvcmFnZSI6InN0b3JlIiwibWV0YWRhdGEiOnsiZmlsZW5hbWUiOiJFbmNvZGVkQ2hyb21lUG9saWN5RXhhbXBsZS5wbGlzdCIsInNpemUiOjMyMjUsIm1pbWVfdHlwZSI6ImFwcGxpY2F0aW9uL29jdGV0LXN0cmVhbSJ9fQ", "ContentType": "application/plist" } }, "ServerToken": "7433f7c0c991a1943636ff7bd8949e88738c684ecbde347ac8a9c5b5c19dda14" } -- And the data type of the managed app configuration is application/plist http https://i3-oreore-ios-mdm.azurewebsites.net/asset_files/eyJpZCI6IjNkOTg2YWVjNzQ1MWJiYWZlZjJmZGU1NmZmYmJlYjdkLnBsaXN0Iiwic3RvcmFnZSI6InN0b3JlIiwibWV0YWRhdGEiOnsiZmlsZW5hbWUiOiJFbmNvZGVkQ2hyb21lUG9saWN5RXhhbXBsZS5wbGlzdCIsInNpemUiOjMyMjUsIm1pbWVfdHlwZSI6ImFwcGxpY2F0aW9uL29jdGV0LXN0cmVhbSJ9fQ HTTP/1.1 200 OK Accept-Ranges: bytes Cache-Control: max-age=31536000 Content-Length: 3225 Content-Type: application/plist Date: Tue, 18 Mar 2025 22:59:40 GMT X-Content-Type-Options: nosniff <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC '-//Apple//DTD PLIST 1.0//EN' 'http://www.apple.com/DTDs/PropertyList-1.0.dtd'> <plist version="1.0"> <dict> <key>EncodedChromePolicy</key> <string>PD94bWwgdmVyc2lvbj0iMS4wIiA/PjwhRE9DVFlQRSBwbGlzdCAgUFVCTElDICctLy9BcHBsZS8vRFREIFBMSVNUIDEuMC8vRU4nICAnaHR0cDovL3d3dy5hcHBsZS5jb20vRFREcy9Qcm9wZXJ0eUxpc3QtMS4wLmR0ZCc+PHBsaXN0IHZlcnNpb249IjEuMCI+PGRpY3Q+PGtleT5BdXRvRmlsbEVuYWJsZWQ8L2tleT48ZmFsc2UvPjxrZXk+Q29va2llc0FsbG93ZWRGb3JVcmxzPC9rZXk+PGFycmF5PjxzdHJpbmc+aHR0cDovL3d3dy5leGFtcGxlLmNvbTwvc3RyaW5nPjxzdHJpbmc+WyouXWV4YW1wbGUuZWR1PC9zdHJpbmc+PC9hcnJheT48a2V5PkNvb2tpZXNCbG9ja2VkRm9yVXJsczwva2V5PjxhcnJheT48c3RyaW5nPmh0dHA6Ly93d3cuZXhhbXBsZS5jb208L3N0cmluZz48c3RyaW5nPlsqLl1leGFtcGxlLmVkdTwvc3RyaW5nPjwvYXJyYXk+PGtleT5Db29raWVzU2Vzc2lvbk9ubHlGb3JVcmxzPC9rZXk+PGFycmF5PjxzdHJpbmc+aHR0cDovL3d3dy5leGFtcGxlLmNvbTwvc3RyaW5nPjxzdHJpbmc+WyouXWV4YW1wbGUuZWR1PC9zdHJpbmc+PC9hcnJheT48a2V5PkRlZmF1bHRDb29raWVzU2V0dGluZzwva2V5PjxpbnRlZ2VyPjE8L2ludGVnZXI+PGtleT5EZWZhdWx0UG9wdXBzU2V0dGluZzwva2V5PjxpbnRlZ2VyPjE8L2ludGVnZXI+PGtleT5EZWZhdWx0U2VhcmNoUHJvdmlkZXJFbmFibGVkPC9rZXk+PHRydWUvPjxrZXk+RGVmYXVsdFNlYXJjaFByb3ZpZGVyS2V5d29yZDwva2V5PjxzdHJpbmc+bWlzPC9zdHJpbmc+PGtleT5EZWZhdWx0U2VhcmNoUHJvdmlkZXJOYW1lPC9rZXk+PHN0cmluZz5NeSBJbnRyYW5ldCBTZWFyY2g8L3N0cmluZz48a2V5PkRlZmF1bHRTZWFyY2hQcm92aWRlclNlYXJjaFVSTDwva2V5PjxzdHJpbmc+aHR0cDovL3NlYXJjaC5teS5jb21wYW55L3NlYXJjaD9xPXtzZWFyY2hUZXJtc308L3N0cmluZz48a2V5Pk1hbmFnZWRCb29rbWFya3M8L2tleT48YXJyYXk+PGRpY3Q+PGtleT5uYW1lPC9rZXk+PHN0cmluZz5Hb29nbGU8L3N0cmluZz48a2V5PnVybDwva2V5PjxzdHJpbmc+Z29vZ2xlLmNvbTwvc3RyaW5nPjwvZGljdD48ZGljdD48a2V5Pm5hbWU8L2tleT48c3RyaW5nPllvdXR1YmU8L3N0cmluZz48a2V5PnVybDwva2V5PjxzdHJpbmc+eW91dHViZS5jb208L3N0cmluZz48L2RpY3Q+PC9hcnJheT48a2V5PlBhc3N3b3JkTWFuYWdlckVuYWJsZWQ8L2tleT48dHJ1ZS8+PGtleT5Qb3B1cHNBbGxvd2VkRm9yVXJsczwva2V5PjxhcnJheT48c3RyaW5nPmh0dHA6Ly93d3cuZXhhbXBsZS5jb208L3N0cmluZz48c3RyaW5nPlsqLl1leGFtcGxlLmVkdTwvc3RyaW5nPjwvYXJyYXk+PGtleT5Qb3B1cHNCbG9ja2VkRm9yVXJsczwva2V5PjxhcnJheT48c3RyaW5nPmh0dHA6Ly93d3cuZXhhbXBsZS5jb208L3N0cmluZz48c3RyaW5nPlsqLl1leGFtcGxlLmVkdTwvc3RyaW5nPjwvYXJyYXk+PGtleT5Qcm94eUJ5cGFzc0xpc3Q8L2tleT48c3RyaW5nPmh0dHA6Ly93d3cuZXhhbXBsZTEuY29tLGh0dHA6Ly93d3cuZXhhbXBsZTIuY29tLGh0dHA6Ly9pbnRlcm5hbHNpdGUvPC9zdHJpbmc+PGtleT5Qcm94eU1vZGU8L2tleT48c3RyaW5nPmRpcmVjdDwvc3RyaW5nPjxrZXk+UHJveHlQYWNVcmw8L2tleT48c3RyaW5nPmh0dHA6Ly9pbnRlcm5hbC5zaXRlL2V4YW1wbGUucGFjPC9zdHJpbmc+PGtleT5Qcm94eVNlcnZlcjwva2V5PjxzdHJpbmc+MTIzLjEyMy4xMjMuMTIzOjgwODA8L3N0cmluZz48a2V5PlNlYXJjaFN1Z2dlc3RFbmFibGVkPC9rZXk+PHRydWUvPjxrZXk+VHJhbnNsYXRlRW5hYmxlZDwva2V5Pjx0cnVlLz48a2V5PlVSTEJsYWNrbGlzdDwva2V5PjxhcnJheT48c3RyaW5nPmV4YW1wbGUuY29tPC9zdHJpbmc+PHN0cmluZz5odHRwczovL3NzbC5zZXJ2ZXIuY29tPC9zdHJpbmc+PHN0cmluZz5ob3N0aW5nLmNvbS9iYWRfcGF0aDwvc3RyaW5nPjxzdHJpbmc+aHR0cDovL3NlcnZlcjo4MDgwL3BhdGg8L3N0cmluZz48c3RyaW5nPi5leGFjdC5ob3N0bmFtZS5jb208L3N0cmluZz48L2FycmF5PjxrZXk+VVJMV2hpdGVsaXN0PC9rZXk+PGFycmF5PjxzdHJpbmc+ZXhhbXBsZS5jb208L3N0cmluZz48c3RyaW5nPmh0dHBzOi8vc3NsLnNlcnZlci5jb208L3N0cmluZz48c3RyaW5nPmhvc3RpbmcuY29tL2JhZF9wYXRoPC9zdHJpbmc+PHN0cmluZz5odHRwOi8vc2VydmVyOjgwODAvcGF0aDwvc3RyaW5nPjxzdHJpbmc+LmV4YWN0Lmhvc3RuYW1lLmNvbTwvc3RyaW5nPjwvYXJyYXk+PC9kaWN0PjwvcGxpc3Q+</string> </dict> </plist> Please note that this example plist is the same content as is described here: https://www.chromium.org/administrators/ios-mdm-policy-format/ After applying the declaration, the app GoogleChrome is successfully installed but no managed app configuration seems applied. MDMAppManagement.plist in the sysdiagnose is like below: plutil -p logs/MCState/Shared/MDMAppManagement.plist { "metadataByBundleID" => { "com.google.chrome.ios" => { "Attributes" => { "Removable" => 0 } "flags" => 1 "source" => "Declarative Device Management" "state" => 7 } "com.microsoft.skype.teams" => { "Attributes" => { "Removable" => 0 } "flags" => 1 "source" => "Declarative Device Management" "state" => 7 } } } I also tried with our private apps and not applied... How can we use this feature or check the configuration is applied? Thank you,
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5
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0
Views
430
Activity
Apr ’25
When did the phonenumber item among the information that can be obtained by the command 'DeviceInformation Command.command.Queries' stop?
Hello ! Currently, we have customers who use about 5,000 devices. In the case of ios26, the phone number is not acquired overall, and 18.x, 17.x, and 16.x are all acquired in half and not acquired in half. https://developer.apple.com/documentation/devicemanagement/deviceinformationcommand/command-data.dictionary/queries-data.dictionary It seems that it is the right behavior not to acquire it on the specification sheet. However, I wonder when it became impossible to acquire. (There are devices that can be acquired and devices that can't be acquired in the same os version.) Will the devices that are being acquired be blocked someday? When it was developed in 2019, it was in a state that could be acquired in full. I would also like to ask if there is an alternative way to get your phone number. Thank you.
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1
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0
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313
Activity
Sep ’25
External UUID
Hello, I am Sergio Sánchez, administrator of NumbuX. We are developing our own MDM. We are already granted as a MDM Vendor. We need to issue the APNs certificate for our MDM for the first time in the Push Certificate portal (identity.apple.com). We are having the error: “invalid signing request” when we upload the signed CSR to identity.apple.com. That is because we do not have the External UUID. Could you please let us know what is our External UUID? Without that, we cannot upload it successfully. We have already compared different signed CSR from other MDM Vendors and all have included the External UUID in the CSR. Please, do not send links, there is not way for us to know our External UUID because it is the first time that we try to issue this APNs. After the first time, we do not need your assitance. Please, let us know our External UUID. Thank you. Kind regards.
Replies
4
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0
Views
848
Activity
Oct ’25
iOS 26 devices in Single App Mode stuck on lock screen
On iOS 26, if in "Single App Mode", the device gets stuck on the lock screen. Devices are configured in SAM (kiosk mode), without a PIN requirement. Since updating to iPadOS 26, every single device that locks (goes to sleep) becomes completely unresponsive at the lock screen. Touch input does not work. The only way to regain access is to reboot the device, which will boot to the SAM app, but then lock again if it goes to sleep. Related discussion in the public forums.
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1
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2
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1.1k
Activity
Oct ’25