I'm at my wit's end with Apple's ridiculous timeframes! They promise 2 days but then completely ghost you for weeks. Here I am, literally trying to give them my money and get things moving, but it's like hitting a brick wall over and over. I've tried everything - even set up a whole separate account - and what do I get? Just more 'pending' status. No updates, no explanations, just endless waiting. How is it possible for a trillion-dollar company to make something as simple as accepting payment so infuriatingly difficult?

Hi, I have an app where user can select an amount within range 20$ - 2500$ and purchase tokens worth that amount, so if he pays 520$ he gets 520 tokens. They can then use these tokens to unlock content within the app. As far as I've seen, in-app purchase doesn't allow custom price set by user. So does this mean we can use third-party payment services? If no, how can we achieve this using in-app purchase. Thank you.

Please help me to check as below, what happen I unable to renew membershi. thank you

Hello Apple Developer Support, I hope this post finds you well. I have several questions regarding the refund process, developer commission, and revenue payout, and I would appreciate your insights on the following: 1/ Refund Process: When a customer cancels an order, when will Apple process the refund for the developer? How long does it typically take for developers to receive the refunded amount? 2/Developer Commission: How does the commission for developers work in the event of a refund? Does Apple adjust the commission or deduct any percentage in case of a refund? 3/Refund Notifications: Is there a notification system that alerts developers when a customer cancels an order and a refund is processed? 4/Revenue Payout: How long does it take developers to receive the revenue from purchases, and is there a specific payout schedule for this? 5/Commission Percentage for Small Earnings: If the developer's total earnings are under 1 million VND, what is the commission rate that applies? Thank you in advance for your assistance. I look forward to your response.

Hi everyone, I’m experiencing an issue with my enrollment process. I initiated three payments on the following dates: February 12, 2025: Payment attempted, received an “Order acknowledgment” email, but the amount wasn’t deducted. February 19, 2025: Reattempted payment with the same outcome. February 25, 2025: Tried again, and still no deduction from my account. I’ve contacted support (Case ID: 102538526682), but haven’t received any response. This situation affects my production process, and I’m growing increasingly concerned. Has anyone else faced and resolved successfully a similar problem, or does anyone have advice on how to escalate this issue for a quicker resolution? Thanks in advance for your help!

I have a Unity application in which I'm implementing a GameCenter login with PlayFab. I fetch the items and use them in the PlayFab request, which returns me the error 'Authentication failed. Signature does not match the authentication request data'. I've reproduced the request using Insomnia with the same results. I have this exact same flow implemented in another application, which works normally. I'm positive that the PlayFab verification is correct, and there's indeed an issue with the data being sent, but I can't find any information about this kind of situation anywhere, and I don't know how to either reproduce the verification myself, or how to inspect the data to check for issues. I have reviewed my app's data on AppstoreConnect and have filled every form, document, and even its store page. I've also checked it's bundle identifier settings to make sure it had all the permissions necessary, which seems to be only GameCenter. I fetch the authentication items through this code try { Debug.Log("Fetching authentication items"); var fetchItemsResponse = await GKLocalPlayer.Local.FetchItems(); PlayFabGameCenterLogin(fetchItemsResponse); } catch (Exception ex) { Debug.Log("Error fetching authentication items: " + ex.Message); OnLoginFailure(); } Which is then sent to this method to start the login request static void PlayFabGameCenterLogin(GKIdentityVerificationResponse authenticationItems) { var request = new LoginWithGameCenterRequest(); request.CreateAccount = true; request.PlayerId = GKLocalPlayer.Local.GamePlayerId; request.InfoRequestParameters = new GetPlayerCombinedInfoRequestParams { GetUserAccountInfo = true }; if (authenticationItems != null) { request.PublicKeyUrl = authenticationItems.PublicKeyUrl; request.Salt = Convert.ToBase64String(authenticationItems.GetSalt()); request.Signature = Convert.ToBase64String(authenticationItems.GetSignature()); request.Timestamp = authenticationItems.Timestamp.ToString(); } else Debug.Log("Playfab Login with no authentication items"); // Login PlayFabClientAPI.LoginWithGameCenter(request, OnLoginSuccess, (e) => { I'm on Unity 2022.3.10f1 Apple.Core 3.1.3 Apple.GameKit 2.2.2 Xcode 16.2 I need information on what could be the cause of this, if it's a SDK issue, a lack of filling information somewhere, if it's some data compatibility issue (maybe data on the app that's not the same on the appstoreconnect or developer?), or if it's possible to verify the authentication data manually to investigate.

Our company's Apple developer account, ***@.com, received an email on October 25, 2024, stating that the developer account was associated and required a written declaration within 30 days. We provided the requested document and received a reply on November 2, 2024, confirming that the account had been restored to normal use. However, confusingly, we received the same email again on November 23, 2024, with the content still being "the developer account is associated and requires a written document to be submitted within 30 days." The amusing outcome: The response from Apple's review committee roughly meant that "the improvements described in the document are insufficient to address the issues previously identified," and the account will be suspended after 30 days. Why is it amusing? There is evidence that the "written document" was stored in Google Drive, which has functionalities such as usage statistics, view counts, download counts, etc. Apple's reviewer, without viewing or downloading the written document, directly replied with a template email claiming that "the improvements described in the file are insufficient to solve the previous issues." Google Drive has records of views and downloads; during the 30-day appeal period, the developer submitted the appeal document but it was not reviewed. The review committee member claimed it was insufficient without even viewing the written document. Is this the attitude of Apple employees? As a developer, I feel very upset. What specific steps did our company take to prevent the account from being associated again? Please take the trouble to open the following URL to download the written declaration document, which contains the specific steps: Google File URL; Our Apple ID is ******, and under this account, there is only one app. Since its launch, multiple version updates have been released, and we have invested significant funds in Apple's ADS promotion. The user base in China's Android market has exceeded one million; now due to the account suspension issue, the app has been taken down again, severely impacting our business. Isn't this unfair treatment towards developers? Thank you to the Apple customer service team for your help, and we sincerely hope to restore the account's usage rights soon.

I tried in different browsers and even private mode, but I keep getting the error "Your account cannot be created at this time." I"m trying to make a new account for my software business but it will not let me make an account. I do NOT want to use my personal Apple Account for my business apps.

Good Hello, I'm looking for the invoice for the developer account but I can't get my hands on it, does anyone know where it's hidden?

Context: I recently encountered an issue while trying to enroll in the Apple Developer Program with my personal Apple ID, and I need guidance on how to resolve it. A few months ago, I helped a client set up an Apple Developer account because they didn’t have an iPhone, Mac, or even an Apple ID. To assist them, I created an Apple ID for them and used my iPhone (via the Apple Developer app) to enroll their account in the Apple Developer Program. Now that the project is complete, I have removed myself from their Apple Developer account and given them full control over the app. However, when I tried to enroll my personal Apple ID in the Developer Program, I was unable to do so. After contacting Apple Support, I was informed that my phone number is still recognized as the trusted device for my client’s Apple ID, preventing me from enrolling in the Developer Program under my own account. Additional Issues: When I checked my Apple ID subscription list on account.apple.com, I noticed that the Apple Developer Program Membership is still listed under my personal Apple ID. However, when my client logs into their Apple ID subscription list, the Apple Developer subscription does NOT appear under their account. Even though the Apple Developer Program subscription is listed under my Apple ID, I cannot access the Apple Developer portal (developer.apple.com/account) to manage my account, enroll, or create apps. However, my client CAN still access the Developer portal and create/manage apps, even though the subscription is NOT in their Apple ID subscription list. Problems: My phone number is still a trusted device for my client’s Apple ID, blocking me from enrolling my own Developer account. The Developer Program subscription appears under my Apple ID instead of my client’s, even though my client is the one using the Developer account. I cannot access Apple Developer features, while my client can—even though the subscription is technically under my Apple ID. Questions: How can I unlink my phone number and device from my client’s Apple ID so I can enroll in the Apple Developer Program? Why does the Developer Program subscription appear under my Apple ID instead of my client’s, and how can I fix this? Why can’t I access the Developer portal, even though the subscription is listed under my Apple ID? Has anyone faced a similar issue, and if so, how was it resolved? Any advice or guidance would be greatly appreciated! Thanks in advance.

The ESP-Homekit-SDK tool provides the payload. How do we convert it into the actual QR image with the artwork? We have already checked the handbooks but couldn’t find any tool to generate the QR code with actual artwork. I can only see the "Setup Code Sizing and Placement" guidelines for it.

Hello everyone, I'm looking for information on Apple's average response time for accessing the developer program. It seems to me that my application has been pending for approximately two weeks and I have not received any updates on the status of my process.

Hi all, I’ve been looking into this for a long time but haven’t had any luck so far. My question is: Is it possible to read the com.apple.vpn.managed.applayer type payload in an iOS app that’s based on the WireGuard protocol? Any guidance or insights would be greatly appreciated!

I have enrolled for being a developer 4 days ago. My Enrollment ID: R2V23J5GYP. I have received an order acknowledgment email on 6th of March but there have been no updates since then. I am still seeing 'complete your purchase' in the main page. What should I do to get through? I would greatly appreciate it if anyone could help me solve this problem as soon as possible. Thank you.

Hello Developer Community, I'm facing a critical situation with our company's Apple Developer Account. We are unable to access our account because: The admin of our Apple Developer Account is a former team member We cannot reach this person anymore We need to regain access to maintain our app on the App Store Questions: What is the official process to recover account access in this situation? What documentation will Apple require to verify our company ownership? Who should we contact at Apple to start this process? Any guidance from developers who have experienced a similar situation would be greatly appreciated. Note: I'll be happy to provide more details if needed, while keeping sensitive information private. Thanks in advance for your help!

Hello, I would like to delete my company account, billing and subscription plan. How can I do that?

I have been trying for the past month to complete the payment for the Apple Developer Program enrollment. However, every time I attempt the payment, it fails, and my account remains pending. I have tried contacting Apple Support multiple times, and each time a case ID is created, but I do not receive any response. I have also tried using different cards for the payment, but the issue persists. I am attempting to create the account from Bangladesh.

I have tried paying for apple devloper enrollment membership 3 times & have received the email from Apple saying -Order will be processed in 2 days. We';; get back to you in 2 business days. No response yet. Can anyoone please guide me for the same.

I'm trying to enroll in the Apple Developer Program, but I’m getting an error: "There may be an issue with your account that needs to be resolved before you can continue. Please contact support." How can I complete my enrollment? When I try to contact support via Email, it necessary to select an organization. However, I have already joined two different organizations, but they are not mine. Without selecting an organization, I can't proceed. Does anyone know a solution for this? Thank you!

I checked privacy & security tab in settings but I dont see developer mode anywhere.